Sofia Nyyssönen

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An MBA educated and entrepreneurial Service Design Consultant, with over 3 years’ experience founding and running a service innovation and design agency. I am an experienced Service Designer skilled in research design, customer journey mapping, user scenarios, and experience design. I have a proven track record in delivering strategic and operational management whilst enabling clients to realise cost effective and innovative services that are driven by the user experience. Across my career I have developed excellent people management skills, with extensive skills in developing service logic into a business using service design processes and methods. I have a passion for building multi...

service design professional service

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Sofia Nyyssönen

Presentations

Master thesis presentation

masterthesispresentation-140906070310-phpapp02

Designing a Digital Service Concept for a Professional Business Service

Likes

Service Design Super Powers

Henkilöstö mukaan strategian muokkaamiseen

Cross-channel ecosystems strategy

Kasvuhakkerointi & Piraattimetriikat - @SaniLeino

Stimmt AG Workshop Toolkit

Critical Incident Technique: collecting data from a user’s perspective (aka What users really think)

Space as a Service - Amanda Ramos, Gensler

Design as a Key Tool in Product Development: A Perspective on Transformation in Pharma - Ken Savin, Eli Lilly

Designing Health Care for Care - Ryan Armbruster, Harken Health

Remarkable Experiences- Billy Seabrook, Citi

Service Design Berlin / Prototyping Public Services at Gov Jam Berlin 2015

My Dream World Presentation

Introduction to Empathy and Design Research

Next Library Service Safaris

Consumer Change | From specialised craft to DIY

Things you can do to help your organisation make better services for users

My take on Design [Thinking]

Travellab at Helsinki Airport - Diagonal - #sda15

PSFK Future of Retail 2015 Report - Summary Presentation

SDGC14 DAY ONE - From Brussels to Blueprints, Design-Led Public Service Innovation in Europe by Paul Thurston

SDGC14 Design Challenge

Sitran trendilista 2014-2015

trendwatching.com's THE FUTURE OF CUSTOMER SERVICE

Designing Customer Experience - Cookbook

DIY Service Design, the toolkit (euroIA 2014, Brussels)

Co designing campus

Exploring Service Design: User Experience Beyond the Screen

Service Design Breakfast: There is no such thing as service design - Anton Schubert, 358

Collaborative Research The Conference by Media Evolution Malmö

The What If Technique presented by Motivate Design