Palvelumuotoilu ja kokonaisarkkitehtuuri - Asiakashyötyjen edistäjinä

•

0 likes•643 views

Pecha Kucha (20 slideä x 20 sekkaa per slide) -alustukseni ICTexpo 2016:n Kokonaisarkkitehtuurin osaamisyhteisön "Kokonaisarkkitehtuurin hyödyntäminen: Katsomaton kortti vai turha kuluerä?" -paneeliin.

Design

INSIDE-OUT
KYVYKKYYDET
OUTSIDE-IN
ASIAKKAAT
PALVELUT
KOKEMUS + ARVO

PALVELUMUOTOILU
AVUKSI?
Asiakkaat
KyvykkyydetLiiketoiminta

Business Design
Business model canvas
Customer value model
Customer lifetime model
Customer segment to persona mapping
Customer insights
Customer outcomes
Jobs-to-be-done
Customer Motivation
Personas as Stakeholders
Customer Journey Mapping
Service blueprints
Customer process
Services
Channels
Touchpoints
Capabilities
People
Process
Technology
BDAT
CUSTOMER-BUSINESS-IT ALIGNMENT

@MIKAELSEPPALA
+358 40 931 1979
MIKAEL@FITFORPURPO.SE
HTTP://FITFORPURPO.SE
MILLOIN YHDISTÄMME ASIAKAS-
NÄKÖKULMAT KA-TYÖHÖN?

Viewers also liked

Systemic Approaches for Promoting Customer-Driven and Purposeful IT Developme...Mikael Seppälä

Positive Platforms Design Jam HelsinkiMikael Seppälä

The Digital Society and Intervention Research - Revisiting EpistemologyMikael Seppälä

Service Systems Design - Approaches for Human-Centric Systems DevelopmentMikael Seppälä

Palvelumuotoilu rönkä uuden liikennepolitiikan klubi 170913Kimmo Rönkä

Mydata as an Actor-NetworkOskari Lappalainen

Social Service Systems and Why We Need Sociology for Developing Them?Mikael Seppälä

Viewers also liked (7)

Systemic Approaches for Promoting Customer-Driven and Purposeful IT Developme...

Positive Platforms Design Jam Helsinki

The Digital Society and Intervention Research - Revisiting Epistemology

Service Systems Design - Approaches for Human-Centric Systems Development

Palvelumuotoilu rönkä uuden liikennepolitiikan klubi 170913

Mydata as an Actor-Network

Social Service Systems and Why We Need Sociology for Developing Them?

Similar to Palvelumuotoilu ja kokonaisarkkitehtuuri - Asiakashyötyjen edistäjinä

Singapotre design week_3/2015Peter Barkman

Create New Professional Services Revenue StreamsSAP Customer Experience

Acura Consulting Corporate PresentationAcura_Consulting

mroads-services-2016-AlineBritoAline L.

Silah GulfIslam Belal

IT Staffing & IT ServicesRajesh Kumar Rajendran

Smarter Commerce Digital Storepeterjomonk

Career Sessions IMSupportGCI

Davis Companiesvitale101

Davis Companies - Staffing Solutionvitale101

VAR Business Development ServicesSusan Krautbauer

Linked In Pg Customer Contact Offering Base Mkt Ver Nov 091[1]dshurts

Stratum Consulting Value Proposition - 2015Abhishek Jagasia

Stratum Consulting_Value Proposition_2015Stratum Consulting

Latest spectral ppt nov 2012Anup kaushik

Gloporeims ProfileSumiSen

Sonata presentation to Advisors Sonata Software

NSSPL(Niranta) Company Profilegopalbakshi

EY + Neo4j: Why graph technology makes sense for fraud detection and customer...Neo4j

Ajeets Group CorporateRadhaMadhav Jena

Similar to Palvelumuotoilu ja kokonaisarkkitehtuuri - Asiakashyötyjen edistäjinä (20)

Singapotre design week_3/2015

Create New Professional Services Revenue Streams

Acura Consulting Corporate Presentation

mroads-services-2016-AlineBrito

Silah Gulf

IT Staffing & IT Services

Smarter Commerce Digital Store

Career Sessions IM

Davis Companies

Davis Companies - Staffing Solution

VAR Business Development Services

Linked In Pg Customer Contact Offering Base Mkt Ver Nov 091[1]

Stratum Consulting Value Proposition - 2015

Stratum Consulting_Value Proposition_2015

Latest spectral ppt nov 2012

Gloporeims Profile

Sonata presentation to Advisors

NSSPL(Niranta) Company Profile

EY + Neo4j: Why graph technology makes sense for fraud detection and customer...

Ajeets Group Corporate

Recently uploaded

Chapter 19_DDA_TOD Policy_First Draft 2012.pdfParomita Roy

The history of music videos a level presentationamedia6

How to Be Famous in your Field just visit our Sitegalleryaagency

Kala jadu for love marriage | Real amil baba | Famous amil baba | kala jadu n...babafaisel

Cheap Rate Call girls Kalkaji 9205541914 shot 1500 nightDelhi Call girls

CALL ON ➥8923113531 🔝Call Girls Aminabad Lucknow best Night Fun serviceanilsa9823

VIP Call Girls Service Bhagyanagar Hyderabad Call +91-8250192130Suhani Kapoor

WAEC Carpentry and Joinery Past QuestionsCharles Obaleagbon

VIP Call Girls Service Mehdipatnam Hyderabad Call +91-8250192130Suhani Kapoor

Captivating Charm: Exploring Marseille's Hillside Villas with Our 3D Architec...Yantram Animation Studio Corporation

Best VIP Call Girls Noida Sector 47 Call Me: 8448380779Delhi Call girls

SD_The MATATAG Curriculum Training Design.pptxjanettecruzeiro1

Fashion trends before and after covid.pptxVanshNarang19

VIP College Call Girls Gorakhpur Bhavna 8250192130 Independent Escort Service...Suhani Kapoor

Cheap Rate Call girls Malviya Nagar 9205541914 shot 1500 nightDelhi Call girls

Design Portfolio - 2024 - William VickeryWilliamVickery6

call girls in Harsh Vihar (DELHI) 🔝 >༒9953330565🔝 genuine Escort Service 🔝✔️✔️9953056974 Low Rate Call Girls In Saket, Delhi NCR

CALL ON ➥8923113531 🔝Call Girls Kalyanpur Lucknow best Female service 🧵anilsa9823

3D Printing And Designing Final Report.pdfSwaraliBorhade

Cosumer Willingness to Pay for Sustainable Bricksabhishekparmar618

Recently uploaded (20)

Chapter 19_DDA_TOD Policy_First Draft 2012.pdf

The history of music videos a level presentation

How to Be Famous in your Field just visit our Site

Kala jadu for love marriage | Real amil baba | Famous amil baba | kala jadu n...

Cheap Rate Call girls Kalkaji 9205541914 shot 1500 night

CALL ON ➥8923113531 🔝Call Girls Aminabad Lucknow best Night Fun service

VIP Call Girls Service Bhagyanagar Hyderabad Call +91-8250192130

WAEC Carpentry and Joinery Past Questions

VIP Call Girls Service Mehdipatnam Hyderabad Call +91-8250192130

Captivating Charm: Exploring Marseille's Hillside Villas with Our 3D Architec...

Best VIP Call Girls Noida Sector 47 Call Me: 8448380779

SD_The MATATAG Curriculum Training Design.pptx

Fashion trends before and after covid.pptx

VIP College Call Girls Gorakhpur Bhavna 8250192130 Independent Escort Service...

Cheap Rate Call girls Malviya Nagar 9205541914 shot 1500 night

Design Portfolio - 2024 - William Vickery

call girls in Harsh Vihar (DELHI) 🔝 >༒9953330565🔝 genuine Escort Service 🔝✔️✔️

CALL ON ➥8923113531 🔝Call Girls Kalyanpur Lucknow best Female service 🧵

3D Printing And Designing Final Report.pdf

Cosumer Willingness to Pay for Sustainable Bricks