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1. Image Update
GEAE Account
Project Leader: Brian Boyce Jr. Master Black Belt:
Steven Bonacorsi
Customer Engineer/ Certified Greenbelt
Start Date:
April 30, 2002

2. Six Sigma in Action
Image Updates
Customer Profile – 18,000-Seat Aircraft Engine Manufacturing and Service Company
Business Problem & Impact Process Capability – Before (0 Sigma)
All PC Equipment issued to GEAE end-users is preloaded
by GE ITS with a standard image. These images are
updated & maintained by GEAE. All released images must
be replicated to the GE ITS servers so they can be loaded
on end-user equipment. The current process could take as
long as one week with extensive administration involvement.
Measure & Analyze
Data Collection: The time it took to transfer an image was
measured at 34.78 Hours. The existing process sigma was 0.
Root Causes: No notification by GEAE Image Group and no Pr o c e s s Ca p a b ility A n a ly s is f o r Cy c le Time
clear process documentation were identified as the main root Process Capability – After (Over 6 Sigma)
causes. P roc es s D at a
U SL
Improve & Control US L
T arget
17. 0000
*
W it
Robocopy program implemented and scheduledean run daily
M
to LS L
0. 3888
* O ve
with automatic e-mail notification. Team set up to ple N
S am receive e- 40
S t D ev (W it hin) 0. 000000
mail notification and will be alerted if update didS tnot voccur.
D ev (O erall) 0. 147566
Cycletime Improved to 0.39 Hours!
P ot ent ial (W it hin) C apabilit y
Results/Benefits Cp
CP U 7. 47E + 16
*
Eliminated administration cost due to process automation. CP L *
C pk 7. 47E + 16
All equipment now issued to end users with current images. 0.0.30
0.1040
0.1550
0.2055
05 45
0.35
0.
0.
25
C pm *
O v erall C apabilit y O bs erv ed P erf orm anc e E x p. "W it hin" P erf orm anc e E x p. "O v erall" P erf orm an
A Total Savings of US $11K Annually! Pp
PPU
PPL
37. 52
*
*
P P M < LS L
P P M > US L
P P M T ot al
*
0. 00
0. 00
P P M < LS L
P P M > US L
P P M T ot al
0. 00
0. 00
* P P M < LS L
P P M > US L
P P M T ot al