SAI Global provides risk management and compliance services globally. They implemented Promapp to standardize processes across their 1000+ employees in offices worldwide. Promapp provided a single system to manage SAI Global's 260 processes consistently. It streamlined processes between countries and gave ownership back to business units. SAI Global now has 650 Promapp users and the system is reducing training times for new employees.

1. CASE STUDY
SAI GLOBAL
smarter processessmarter processessmarter processessmarter processes www.promapp.comwww.promapp.comwww.promapp.comwww.promapp.com
SAI Global provides organizations around
the world with information services and
solutions for managing risk, achieving
compliance and driving business
improvement.
They provide aggregated access services
to Standards, Handbooks, Legislative and
Property publications; they audit, certify
and register products, systems or supply
chains; they facilitate good governance and
awareness of compliance, ethics and
policy issues and provide training and
improvement solutions to help individuals
and organizations succeed.
www.saiglobal.com
Delivering the perfect solution
Having the major challenge of offices across the globe, more than 1,000 staff, and
different technology platforms, SAI Global Assurance Services had a tough job to
implement a single global process management system. Promapp is delivering the
perfect solution - with real business benefits.
SAI Global provides organisations around the world with information services and
solutions for managing risk, achieving compliance and business improvement
advice. SAI Global's Assurance Services operation provides assessments of
organisational management systems, undertakes product certification and delivers
related training services. The global nature of the SAI Global business meant that
prior to implementing Promapp, there was a great deal of variation in processes
across SAI Global's offices. As manager of the process improvement
implementation, Amel Tannous, Manager Business Systems and Processes spent
considerable time investigating various process management systems and found
Promapp to be the tool that best met their needs. "We're going into our clients'
businesses to review their processes and systems, so good process management
must be at the core of our business too. Quite simply we have to practise what we
preach," says Amel. "We were ultimately looking at a better way to roll out our
processes to our teams. With a decentralised structure, we needed the best
product available to deliver our processes in a consistent and timely manner."
SAI Global officially signed up to Promapp in November 2008, embarking on a
phased implementation of the web-based software across the business. Promapp
has now been successfully adopted across SAI Global's international network,
including Australia, United Kingdom, Canada, United States, and Mexico. Further
implementations are scheduled for their Asian and European offices.
There are 650 Promapp users currently within SAI Global, and user numbers are
expected to grow significantly over the next 12 months. At last count Amel
estimates the organisation has about 260 processes of which 240 processes have
been reviewed using Promapp.

2. CASE STUDY
SAI GLOBAL
smarter processessmarter processessmarter processessmarter processes www.promapp.comwww.promapp.comwww.promapp.comwww.promapp.com
''''Promapp has delivered us thePromapp has delivered us thePromapp has delivered us thePromapp has delivered us the
perfect solution. It's reallyperfect solution. It's reallyperfect solution. It's reallyperfect solution. It's really
made a difference for usmade a difference for usmade a difference for usmade a difference for us....''''
Amel Tannous, SAI GLOBALAmel Tannous, SAI GLOBALAmel Tannous, SAI GLOBALAmel Tannous, SAI GLOBAL
Among the many business benefits delivered to date was the complete review of
SAI Global processes, now streamlined between the countries divides. "There was
some initial resistance due to a belief that processes would intrinsically vary
between different countries and different regions," says Amel. "But the Promapp
rollout quickly highlighted the similarities between our inter-country processes,
even with the use of different IT systems across some offices."
Giving ownership back to the user groups
Amel feels that another major business benefit has been giving ownership back to
the business groups, encouraging them to be accountable for their respective
processes allowing them to embed them in their daily roles with consistency –
truly working to one process. "We've also focused on bringing it back to basics by
applying the 80/20 rule – that is, putting the processes around the majority, and
not focusing on the exceptions," she says.
Reports from across the company are showing examples of how the system is
being embraced at all levels, and ultimately encouraging collaboration within the
organisation.
With the large international staff numbers and relative turnover levels, Amel
believes that Promapp will help reduce induction and training time for new or
promoted employees. Staff can use Promapp to view the responsibilities of their
role and the processes associated with it, all within an easy to follow, drill down
structure.
"We need one way of doing things so our international offices can work together.
From the smallest office in Europe to the Sydney based head office, it's helped all
staff put their global hats on," says Amel. "Promapp has delivered us the perfect
solution at what has been the right time for our organisation. We're growing fast
through acquisitions and the increasing needs of inter-office activity have
demanded clear and consistent processes across the network."