Six Sigma Project Case Study Overview, from the General Electric "At the Customer, For the Customer" Six Sigma Program, led by Lean Six Sigma Master Black Belt and President of the International Standard for Lean Six Sigma (ISLSS) and Owner of the Lean Six Sigma Group
Six Sigma Project Case Study Overview, from the General Electric "At the Customer, For the Customer" Six Sigma Program, led by Lean Six Sigma Master Black Belt and President of the International Standard for Lean Six Sigma (ISLSS) and Owner of the Lean Six Sigma Group
A case study on how applied Six Sigma principles led to increased efficiency and overall improvement in decreasing cycle-time in Protocol Development and Clinical Study Start-Up.
Six Sigma Project Case Study Overview, from the General Electric "At the Customer, For the Customer" Six Sigma Program, led by Lean Six Sigma Master Black Belt and President of the International Standard for Lean Six Sigma (ISLSS) and Owner of the Lean Six Sigma Group
A case study on how applied Six Sigma principles led to increased efficiency and overall improvement in decreasing cycle-time in Protocol Development and Clinical Study Start-Up.
In enterprise-wide roles the PMO (Project Management Office or Program Management Office) will have responsibility for management and implementation of a tollgate or stage gate process for program and project approval. The purpose of this process is to ensure that investment decisions are made on a sound basis, that project portfolios have been rationalized and optimized, and that solid baseline foundations exist.
This paper we will take a closer look at the tollgate process and its oversight by the PMO.
Application of Six Sigma on the Cricket Field.
This is a sample case study to demonstrate the application of Six Sigma methodology and tools for process improvement.
The owner company is developing the Phase II of the Jubail Industrial City in Saudi Arabia. Part of the Jubail Phase II development is to provide 405 villas for the community. Due to the speed and efficiency in production and installation, it was decided to construct the villas using precast wall and floor panels.
In enterprise-wide roles the PMO (Project Management Office or Program Management Office) will have responsibility for management and implementation of a tollgate or stage gate process for program and project approval. The purpose of this process is to ensure that investment decisions are made on a sound basis, that project portfolios have been rationalized and optimized, and that solid baseline foundations exist.
This paper we will take a closer look at the tollgate process and its oversight by the PMO.
Application of Six Sigma on the Cricket Field.
This is a sample case study to demonstrate the application of Six Sigma methodology and tools for process improvement.
The owner company is developing the Phase II of the Jubail Industrial City in Saudi Arabia. Part of the Jubail Phase II development is to provide 405 villas for the community. Due to the speed and efficiency in production and installation, it was decided to construct the villas using precast wall and floor panels.
Six sigma can be a methodology, a metric, a philosophy or a management system. Six Sigma – A philosophy that encourages transition from intuition (gut feel) towards inferential statistics in everything we do. It's a method of controlling the independent variables to ensure minimum or zero variability in the dependent variable (outcome).
Six Sigma® is a business strategy,Focusing On Continuous Improvement: Understanding Customer Needs,Analyzing Business Processes, and Utilizing Appropriate Performance Measures And Statistical Methodology.The central idea behind Six Sigma is that if you can measure how many "defects" you have in a process.
You can systematically figure out how to eliminate them and get as close to "zero defects" as possible.
Six Sigma Project Case Study Overview by Master Black Belt Steven Bonacorsi, International Standard for Lean Six Sigma (ISLSS). General Electic ACFC "At the Customer, for the Customer"
Six Sigma Project Case Study Overview, from the General Electric "At the Customer, For the Customer" Six Sigma Program, led by Lean Six Sigma Master Black Belt and President of the International Standard for Lean Six Sigma (ISLSS) and Owner of the Lean Six Sigma Group
Lean Six Sigma Group Free Project Case Study Overviews http://www.linkedin.com/groups/Lean-Six-Sigma-37987
Sponsored by the International Standard for Lean Six Sigma, e-Zsigma http://www.e-zsigma.com, IQPC, and PEX Network.
Please contact Lean Six Sigma Master Black Belt, Steven Bonacorsi, Owner of the Lean Six Sigma Group to have your project case studies to be added to the Lean Six Sigma Group Library. Steve Bonacorsi sbonacorsi@comcast.net
Six Sigma Project Case Study Overview by Master Black Belt Steven Bonacorsi, International Standard for Lean Six Sigma (ISLSS). General Electic ACFC "At the Customer, for the Customer"
Six Sigma Project Case Study Overview, from the General Electric "At the Customer, For the Customer" Six Sigma Program, led by Lean Six Sigma Master Black Belt and President of the International Standard for Lean Six Sigma (ISLSS) and Owner of the Lean Six Sigma Group
With the forthcoming release of Windows 8 and less than 2 years to move from XP, migration is back on the table as a major business topic. Migration covers lots of different scenarios from individual migrations to different hardware, in-place migration and larger scale projects. We talk about the main concepts of migration and how it impacts the business both short and long term.
Presented By:
VMworld 2013: The Transformative Power and Business Case for Cloud Automation VMworld
VMworld 2013
Rich Bourdeau, VMware
Rich Pleasants, VMware
Learn more about VMworld and register at http://www.vmworld.com/index.jspa?src=socmed-vmworld-slideshare
Maximize Citrix Performance Complementing Citrix Director and EdgesighteG Innovations
Citrix XenApp and XenDesktop deliver significant benefits to enterprise and service providers by providing a unified solution for delivery of virtual desktops and applications on demand. Watch this webinar to learn about next-gen performance monitoring best practices that you need to put in place to get the most out of your Citrix XenApp / XenDesktop investments and reliably deliver virtual desktops and applications to users.
Join desktop virtualization expert Bala Vaidhinathan (CTO, eG Innovations) and Vasu T.N (Technical Marketing Lead, Citrix) and learn how to:
• Gain complete performance visibility of all IT domains impacting the experience of virtual desktop/application users
• Utilize next-gen management solutions that complement and integrate with Citrix Director/EdgeSight to accelerate troubleshooting and resolution
• Ensure a seamless desktop experience and maximize virtual desktop user satisfaction by pre-emptively detecting and resolving performance issues - before users notice
• Ensure maximum ROI by right-sizing your XenApp and XenDesktop infrastructure using powerful reporting & analytics
Our Contract Staffing Solutions can help your firm scale up quickly for planned or unexpected growth due to End-of-Year Budget Planning, Hiring Slow Downs or Continuous Improvement - Project Expansion/Extension. With no overhead, no payroll burdens and the benefits of specialized project-by-project hiring, Contract Staffing offers immediate solutions for your business needs, including Mid- to Long-Term Contract and Temp-to-Perm options.
https://benevagroup.com/clients
A proven way to maximize the achievement of strategic goalsSteven Bonacorsi
Many organizations have a strategic plan. Sadly, whilst almost all these organizations will invest significant amount of leadership effort in defining and deploying their strategy, only a fraction of them will get the results they hoped for. However, there is a proven way that guarantees the achievement of strategic goals
How and why to use strategy execution technology to deploy your 5 sSteven Bonacorsi
Do you want to run your 5S deployment faster, easier and more effectively?
Are you tired of wasting your time on non-value adding admin work aggregating spreadsheets, MS-Project, and presentation slides?
Then you will be pleased to know there is a better way to deploy your 5S program. With i-nexus Strategy Execution software you can easily deploy and execute your strategy and effectively run your 5S projects.
St John is the largest primary care provider in New Zealand and provides emergency ambulance service to nearly 90% of New Zealanders. They also provide a range of care-related community and commercial services, including medical alarms and an emergency telephone response service to at-risk individuals nationally through their Telecare and Home Health
division. St John has contact with over one million New Zealanders a year.
The Telecare division is charged with installing thousands of medical alarms in the homes of clients who have a diverse range of medical and other needs across the country. It then
monitors the alarm through a 24-hour telephone service staffed by consultants who triage distress calls to ensure an appropriate response.
Toyota Financial Services Corporation, the finance division of Toyota Motor Corporation in Japan, provides vehicle finance and leasing for individuals and business across 32 countries. Since 2001 their mission has been to: "Improve processes throughout the global network of sales finance companies by promoting a culture of best practices in the spirit of the Toyota Way."
Taupo District Council has three main towns, Taupo, Turangi and Mangakino.Population is 32,500 (Taupo town 22,000). Taupo town is nestled on the shores of Great Lake Taupo from which the mighty Waikato River flows.
SAI Global provides organizations around the world with information services and solutions for managing risk, achieving
compliance and driving business improvement.
They provide aggregated access services to Standards, Handbooks, Legislative and Property publications; they audit, certify and register products, systems or supply chains; they facilitate good governance and awareness of compliance, ethics and policy issues and provide training and improvement solutions to help individuals and organizations succeed
From small beginnings in 1954, McDonald's has grown to more than 30,000 restaurants in more than 120 countries on six continents. Every day, meals are served to more than 50 million people worldwide.
Genesis Energy is a NZ-state-owned generator and retailer of electricity, gas and LPG to commercial and residential customers. It is NZ’s largest energy retailer with 670,000 customers.
Genesis Energy owns thermal, hydro and wind farm generation sites mostly on the North Island, with some hydro sites on the South.
Genesis Energy is a multi-site operation (Auckland, Huntly and Hamilton) with 950 permanent staff, and short-term and long-term contracts taking it to 1000 employees.
Genesis Energy first used Promapp in 2009 in its Contact Centre. It has since been rolled out into the trading and wholesale operations, health & safety and the IT department.
Christchurch Airport is New Zealand’s second largest airport, welcoming over 5.7 million passengers a year. In a unique
position to the world's trade and tourism markets, the airport is a major driver of the regional C anterbury economy.
Christchurch Airport is owned and operated by Christchurch International Airport Limited (CIAL), ownership of which
is shared by C hristchurch C ity Holdings Limited (75%) and the New Zealand Government (25%).
Mildura Rural City Council is the local government organisation that represents and serves approximately 51,000 people who reside in or own land within Mildura Rural City. Located in North West Victoria, the municipality covers an area of 22,330 square kilometres.
In a world overflowing with products, packaging is big business. Colorpak, and their sub-business BrandPack, design, print
and manufacture cardboard cartons and packaging for a wide range of consumer products - from beer, to chocolate, to
paracetamol tablets.
The packaging industry is ultra competitive, with big brand clients expecting extremely high levels of quality and great service. Colorpak had a great product range, but they were looking for a better way to manage risk and deal with incidents as they arose. They were implementing a new ERP system and also wanted to improve customer service and increase staff engagement. That’s where Promapp came in.
Nexans Olex employs more than 650 people and is Australia’s largest manufacturer of electrical power cable. It has two Victorian plants in Lilydale and Tottenham, one in New Plymouth, New Zealand.
It became part of the French-owned international Nexans group, with more than 100 plants worldwide, in 2008.
Lumo Energy is a Tier 2 electricity and gas retailer based in Melbourne which supplies over 500,000 customers in SA, VIC, NSW and QLD. They employ around 600 people on the ground in Melbourne and use the services of a dedicated contact centre in Mumbai of around 150.
All the documents are from the FlevyPro Library (http://flevy.com/pro/library). FlevyPro is our subscription service for business frameworks, templates, and analysis tools. We continuously add more documents to our library each month, based on subscriber requests.
Technology Company Balanced Scorecard Systems 06222010 Final
Gillette Six Sigma Case Study
1. Six Sigma DMAIC Project
Gillette
Project Leader/Green Belt: Ilya Rubinshteyn
Project Leader Title: Desk Side Support Engineer
Project Start Date: July 24th, 2003
Master Black Belt: Steven Bonacorsi
2. Six Sigma in Action
IMAC – General Workstation-PC Setup
Customer Profile – 1700 Gillette Employees at Prudential and Copley in Before
Boston, MA, 2200 users In SBMC, 170 users in Woburn, 300 users at AMC, UCL
500 Users in Bethel, CT, and about 500 in the field. 150
Business Problem & Impact
Gillette employees submitting cases through Help Desk have to wait Z_ST = 0.78
Frequency
100
about 12 hours before they are contacted by Desk side Support, resulting
in a tremendous amount of down time.
50
Measure & Analyze
Data Collection: Time it took to complete a PC setup for the user after
case was opened in Clarify. The existing process sigma was 0.11. 0
Root Causes: Lack of technician training was identified as the root 0 5000
opentime(mins)
10000
cause.
Improve & Control After
• IMAC case creation and completion process was completely USL
overhauled, process maps were created and distributed to technicians
• IMAC teams were created to enhance specialization and performance
• Appropriate training for faster PC setup process completed, and 20 Z_ST = 4.69
methods for handling were implemented. Clarify metrics are reviewed
Frequency
weekly.
Results/Benefits 10
ITS Productivity Savings = $21,000 Annually
Customer Productivity Savings = $2,730,000 Annually
• Improving process from 4122 to 222 minutes, to meet customer CTQ 0
<= 1800 minutes! 0 200 400 600 800 100012001400160018002000
Rtime (Minutes)
PC Setup time is Critical to Clients!! $2.7M