The document outlines a webinar focused on enhancing customer experience through business process management (BPM), emphasizing the transformational impact of digitization. It highlights four key areas of focus including adapting to changes, the relationship with the Internet of Things, efficiency through lean six sigma, and the rise of 'shadow' IT. Additionally, it discusses case studies showcasing successful BPM implementations in the travel industry and supply chain management.

1. Business Process Management Case Studies
& Webinar's
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Customer expectation is at an all-time high and digital
technology is changing the way your consumers can interact
with your organization.
This webinar looks into how to make customer
experience improvements measurably by automating
work and get collaborative workload intelligently
prioritized and managed by an end-to-end approach.
In the course of this webinar, Dr. Setrag Khoshafian, who introduced the
term Process of Everything to the industry, will talk about the
tremendous transformational impact of digitization.

2. Four core areas of focus will be:
1. Adapting the pace of change for services, products, and operations, with
model-driven development
2. The relationship between end-to-end processes and the Internet of Things
3. Doing more for less with Real-Time Lean Six Sigma. Becoming leaner and
more efficient
4. Keeping up with a new emerging world where businesses are more tech
savvy and are bypassing traditional IT systems to quickly achieve results
(“Shadow” IT)
This FREE webinar was recorded on:
Thursday, April 23, 2015,
10:00 AM - 11:00 AM Eastern
Host: Jim Griffeth
Director of Product Marketing at Pegasystems
All across the Internet you will
find references to solutions,
offerings, and products that
try to align with business
process management (BPM)
solutions.
Whether you’re a Business Analyst or in
IT strategy, this webinar will illustrate how easy it is to model and automate
business processes with modern BPM tools in the travel industry.
If you are talking to an airline, a baggage handler, a bookings agency or anyone in
between, they all have one thing in common. They are dealing with complex
business processes that often need to combine rules, events, resource planning, and
processes.
You’ll take a deep look into a sample solution for this industry,
simulating a travel agency booking system with:

3.  Service integration;
 Multiple tasks;
 Complex BPM elements; and
 Rule-based fraud detection for payment
processing;
You will leave with an advanced overview of the capabilities of the Red Hat®
JBoss® BPM Suite.
This FREE webinar was recorded on:
Wednesday, April 29, 2015,
10:00 AM - 11:00 AM Eastern
Host: Eric Schabell
JBoss technology evangelist (Integration and BPM)
Red Hat
As a member of the Lean Six Sigma Group or
the PEX Network Group. I would like to keep
you informed about two fantastic case studies
that have been hand-picked for PEX Open
House 2015 (May 11 to 14) and would like to offer you a complimentary pass.
By attending the two short online case study presentations lined up for
BPM Day (May 12) you will learn how it is possible through advanced
BPM software and innovative business strategies to:
 Reduce Waste and intelligently automate your supply chain
 Improve customer satisfaction and retention
 Shift from a product-based to a customer focused
business
Register for your complimentary pass
here:

4. Case Study 1: Making your Customer the Focal Point
through BPM
Hear the lessons learned by Old Mutual South Africa as they
delivered business transformation through BMPS and achieved
some incredible results.
Case Study 2: Adaptive and Real-Time Lean Six Sigma for
the Digital Enterprise
Jabil, a world leader in supply chain management and electronic
manufacturing, has been on a digital transformation journey to
optimize their supply chain. In this session you will learn about
Jabil’s Real-Time Lean Six Sigma approach for continuous improvement and
digital adaptability.
Register for your complimentary pass here:
PS. Check out the Lean Six Sigma and Process Improvement Classes
on May 14th (training day)