Six Sigma Project Case Study Overview by Master Black Belt Steven Bonacorsi, International Standard for Lean Six Sigma (ISLSS). General Electic ACFC "At the Customer, for the Customer"
Six Sigma Project Case Study Overview, from the General Electric "At the Customer, For the Customer" Six Sigma Program, led by Lean Six Sigma Master Black Belt and President of the International Standard for Lean Six Sigma (ISLSS) and Owner of the Lean Six Sigma Group
This document shows a multi-level marketing compensation plan and projected income over 4 weeks. Members are compensated Php 4 for each person they recruit across 10 levels, with projected earnings reaching over Php 5.5 million after recruiting over 1.3 million members within the first month. However, the actual income achieved is not provided.
Coluna cris ed 25 grotta giustu e fonteverdekarllilienwald
O documento apresenta duas opções de resorts na Toscana, na Itália, ideais para a lua de mel: o Grotta Giusti Natural Spa Resort, localizado próximo a Florença, com banhos termais naturais em grutas vulcânicas, e o Fonteverde Tuscan Resort & Spa, entre Siena e outras cidades, com piscinas termais com vista para as montanhas da região. O texto também recomenda esses locais para relaxar como casal após o casamento.
This document contains an assignment for a business strategy course. It provides details of the course such as the semester, subject code, credits, and marks. It also includes 3 questions related to defining business policy, objectives of strategic management, and core competencies and strategic leadership. Students are instructed to answer all questions, with 10 mark questions being approximately 400 words. Answers should note the evaluation scheme for each question.
Technology has advanced and intelligent use of which has revolutionized the marketing industry. Most business is now conducted over the phone with care and excellent customer support.
Este documento contiene tres líneas con números que parecen ser códigos y cantidades. La primera línea tiene el código "Edwin 5003" y la cantidad "4958", la segunda línea tiene el código "Secre 4103" y la cantidad "8946", y la tercera línea tiene el código "PC 4104" y la cantidad "8945".
Um convite para um Arrastão Cultural no dia 29 de junho de 2012 começando às 16h na frente do Liceu, convidando alguém para cantar, dançar e participar da festa.
This operating system already includes Microsoft .NET Framework 4 so there is no need to install the .NET Framework 4 redistributable. The operating system also has the same or higher version of .NET Framework 4 already installed. No additional installation of the .NET Framework is required.
Six Sigma Project Case Study Overview, from the General Electric "At the Customer, For the Customer" Six Sigma Program, led by Lean Six Sigma Master Black Belt and President of the International Standard for Lean Six Sigma (ISLSS) and Owner of the Lean Six Sigma Group
This document shows a multi-level marketing compensation plan and projected income over 4 weeks. Members are compensated Php 4 for each person they recruit across 10 levels, with projected earnings reaching over Php 5.5 million after recruiting over 1.3 million members within the first month. However, the actual income achieved is not provided.
Coluna cris ed 25 grotta giustu e fonteverdekarllilienwald
O documento apresenta duas opções de resorts na Toscana, na Itália, ideais para a lua de mel: o Grotta Giusti Natural Spa Resort, localizado próximo a Florença, com banhos termais naturais em grutas vulcânicas, e o Fonteverde Tuscan Resort & Spa, entre Siena e outras cidades, com piscinas termais com vista para as montanhas da região. O texto também recomenda esses locais para relaxar como casal após o casamento.
This document contains an assignment for a business strategy course. It provides details of the course such as the semester, subject code, credits, and marks. It also includes 3 questions related to defining business policy, objectives of strategic management, and core competencies and strategic leadership. Students are instructed to answer all questions, with 10 mark questions being approximately 400 words. Answers should note the evaluation scheme for each question.
Technology has advanced and intelligent use of which has revolutionized the marketing industry. Most business is now conducted over the phone with care and excellent customer support.
Este documento contiene tres líneas con números que parecen ser códigos y cantidades. La primera línea tiene el código "Edwin 5003" y la cantidad "4958", la segunda línea tiene el código "Secre 4103" y la cantidad "8946", y la tercera línea tiene el código "PC 4104" y la cantidad "8945".
Um convite para um Arrastão Cultural no dia 29 de junho de 2012 começando às 16h na frente do Liceu, convidando alguém para cantar, dançar e participar da festa.
This operating system already includes Microsoft .NET Framework 4 so there is no need to install the .NET Framework 4 redistributable. The operating system also has the same or higher version of .NET Framework 4 already installed. No additional installation of the .NET Framework is required.
1) The BMW marketing and sales headquarters had inefficient image deployment times averaging 45 minutes and up to 1 week.
2) A new imaging server setup with 24 port switches and workstation areas reduced the average deployment time to 1 minute, saving $170,000 annually.
3) Process capability improved from 1.5 to over 2,000 with the new system and trained engineers deploying images via the dedicated server.
Six Sigma Project Case Study Overview, from the General Electric "At the Customer, For the Customer" Six Sigma Program, led by Lean Six Sigma Master Black Belt and President of the International Standard for Lean Six Sigma (ISLSS) and Owner of the Lean Six Sigma Group
Six Sigma Project Case Study Overview, from the General Electric "At the Customer, For the Customer" Six Sigma Program, led by Lean Six Sigma Master Black Belt and President of the International Standard for Lean Six Sigma (ISLSS) and Owner of the Lean Six Sigma Group
Lean Six Sigma Group Free Project Case Study Overviews http://www.linkedin.com/groups/Lean-Six-Sigma-37987
Sponsored by the International Standard for Lean Six Sigma, e-Zsigma http://www.e-zsigma.com, IQPC, and PEX Network.
Please contact Lean Six Sigma Master Black Belt, Steven Bonacorsi, Owner of the Lean Six Sigma Group to have your project case studies to be added to the Lean Six Sigma Group Library. Steve Bonacorsi sbonacorsi@comcast.net
Six Sigma Project Case Study Overview by Master Black Belt Steven Bonacorsi, International Standard for Lean Six Sigma (ISLSS). General Electic ACFC "At the Customer, for the Customer"
The document discusses Watercare's transition to more modern and flexible digital workplaces in response to COVID-19. It overviews challenges like outdated technology and lack of remote support. Watercare deployed hundreds of laptops for critical workers during lockdown and implemented new remote access solutions. They rolled out Microsoft Teams and provided training. Watercare now uses modern device deployment and management to easily provision and secure devices, enabling self-service app installation and analytics. Challenges include supporting remote field teams. Watercare aims to continue modernizing workspaces and devices to better support flexible workstyles.
Cisco Connect 2018 Thailand - Introducing cisco dna assurance the future of n...NetworkCollaborators
Cisco DNA Assurance provides a new approach to network performance management through contextual insights. It aims to help network administrators more quickly isolate, replicate, and resolve issues. DNA Assurance provides a 360-degree contextual graph to visualize the connections between users, devices, applications and the network. It also leverages predictive analytics and guided remediation to help resolve issues proactively. Case studies show how DNA Assurance has helped organizations like Houston Methodist Hospital and Stanford University more easily detect and fix wireless problems.
The document is a resume for Hitesh Summan seeking a position as a system administrator or network engineer. It summarizes his skills and experience, which include LAN/WAN administration, project management, systems installation and configuration, and proficiency with software like Windows, Linux, Oracle, and programming languages. It also lists his educational qualifications and past work experience in roles like system technician, EDP assistant, and system administrator for various companies.
This document discusses the managed services landscape and opportunities for MSPs. It notes that while approximately 6% of SMBs currently use managed services, the market is growing at 8-10% annually as SMBs recognize the benefits of outsourcing IT. These benefits include reduced downtime, increased productivity, and guaranteed support without having to worry about staffing issues. The document also outlines the challenges MSPs face in developing service offerings and marketing them effectively to clients. Finally, it provides a example of how outsourcing to an MSP can save a typical SMB thousands per month in lost productivity compared to maintaining an internal IT staff.
With the forthcoming release of Windows 8 and less than 2 years to move from XP, migration is back on the table as a major business topic. Migration covers lots of different scenarios from individual migrations to different hardware, in-place migration and larger scale projects. We talk about the main concepts of migration and how it impacts the business both short and long term.
Presented By:
City Computer Company Limited is a Japanese data entry outsourcing company founded in 1989 with 250 employees. It has offices in Wakayama, Osaka, and Tokyo, Japan, as well as a subsidiary in Manila, Philippines called CCK City Network, Inc. with 300 employees. The company offers high quality, accurate, and cost-efficient data entry services to give clients more time to focus on their business.
City Computer Company provides high quality data entry services. It was founded in 1989 and has expanded to offer data entry, medical systems support, and temporary staffing services. The company has over 250 employees and contractors across multiple offices in Japan and the Philippines. It uses secure VPN networks and ISO9001 quality standards to accurately and efficiently process data for clients.
Database performance improvement, a six sigma project (4 block) by nirav shah Nirav Shah
The document discusses improving the performance of the UATIMNG database for an iManage data warehouse application. The application currently takes over a minute to generate complex reports from the 200GB database, which is expected to grow 30% annually. The goals are to reduce average query execution time by 60% and optimize the database to improve response times to within 60-70 seconds. Various techniques will be used including implementing Oracle Flexible Architecture and reorganizing tables and indexes to remove fragmentation and row chaining.
Cisco on Cisco. Defining the NG Cloud & Data Center ServicesCisco Russia
This document summarizes a presentation by Oren Seliger, Cisco's IT Theater Leader for EMEAR South, on Cisco's next generation cloud and data center services. The presentation covers Cisco's adoption of technologies like virtualization, Metro Virtual Data Centers (MVDC), and the Cisco Intelligent Automation for Cloud (CITEIS) framework. It also discusses Cisco's use of technologies like Cisco Virtual Office, Application Centric Infrastructure, and a connected workplace model to improve productivity and resilience.
This document contains 4 case studies that describe how SMART invoicing, automatic estimated billing, a mobile phone repair solution, and workshop scheduling software helped various clients address challenges and improve processes. SMART invoicing automates invoicing and saves man hours. Automatic estimated billing eliminates manual data entry by customers submitting their own meter readings online. The mobile phone repair solution configured SMART to track repairs from receipt to dispatch. The workshop scheduling software removed the need for a person to manually schedule repairs and allocate jobs more efficiently.
Ankita is seeking a career opportunity with a global company. She has over 5 years of experience in the telecom industry working with Nokia Siemens Networks and Ericsson Global India. She has expertise in operations and maintenance of telecom networks, with skills in Oracle, UNIX, Linux, and telecom protocols like GSM and SS7. She is looking to enhance her technical and management skills.
VMworld 2013: The Transformative Power and Business Case for Cloud Automation VMworld
This document discusses the business case and benefits of cloud automation. It begins by introducing cloud automation as the next wave of IT efficiency improvements after virtualization. Examples are then provided of how cloud automation can improve operational efficiency, optimize resource utilization, and accelerate virtualization deployments. Specific customer cases are presented where cloud automation helped reduce provisioning times, improve infrastructure utilization, and support large-scale virtual desktop deployments. The document concludes by discussing how cloud automation enables proactive and predictive cloud operations through automation.
Maximize Citrix Performance Complementing Citrix Director and EdgesighteG Innovations
Citrix XenApp and XenDesktop deliver significant benefits to enterprise and service providers by providing a unified solution for delivery of virtual desktops and applications on demand. Watch this webinar to learn about next-gen performance monitoring best practices that you need to put in place to get the most out of your Citrix XenApp / XenDesktop investments and reliably deliver virtual desktops and applications to users.
Join desktop virtualization expert Bala Vaidhinathan (CTO, eG Innovations) and Vasu T.N (Technical Marketing Lead, Citrix) and learn how to:
• Gain complete performance visibility of all IT domains impacting the experience of virtual desktop/application users
• Utilize next-gen management solutions that complement and integrate with Citrix Director/EdgeSight to accelerate troubleshooting and resolution
• Ensure a seamless desktop experience and maximize virtual desktop user satisfaction by pre-emptively detecting and resolving performance issues - before users notice
• Ensure maximum ROI by right-sizing your XenApp and XenDesktop infrastructure using powerful reporting & analytics
This document contains references to training videos related to Lean Six Sigma. It is organized into sections for the Define, Measure, Analyze, and Improve phases. Each section includes 3-4 sets of 10 video references on topics like voice of the customer, SIPOC diagrams, process mapping, data analysis techniques, problem solving tools, and process improvement methods. The videos are from sources like Gemba Academy, SigmaXL, and LinkedIn learning groups.
The document outlines the analyze phase of a Lean Six Sigma project. It includes reviewing project charter and scope, identifying and prioritizing root causes through various tools like value stream mapping, Pareto analysis, hypothesis testing, and cause-and-effect matrices. Quick wins are targeted using tools like 5S, setup reduction, and Kaizen events. The phase culminates in a tollgate review to develop potential solutions before moving to the improve phase.
1) The BMW marketing and sales headquarters had inefficient image deployment times averaging 45 minutes and up to 1 week.
2) A new imaging server setup with 24 port switches and workstation areas reduced the average deployment time to 1 minute, saving $170,000 annually.
3) Process capability improved from 1.5 to over 2,000 with the new system and trained engineers deploying images via the dedicated server.
Six Sigma Project Case Study Overview, from the General Electric "At the Customer, For the Customer" Six Sigma Program, led by Lean Six Sigma Master Black Belt and President of the International Standard for Lean Six Sigma (ISLSS) and Owner of the Lean Six Sigma Group
Six Sigma Project Case Study Overview, from the General Electric "At the Customer, For the Customer" Six Sigma Program, led by Lean Six Sigma Master Black Belt and President of the International Standard for Lean Six Sigma (ISLSS) and Owner of the Lean Six Sigma Group
Lean Six Sigma Group Free Project Case Study Overviews http://www.linkedin.com/groups/Lean-Six-Sigma-37987
Sponsored by the International Standard for Lean Six Sigma, e-Zsigma http://www.e-zsigma.com, IQPC, and PEX Network.
Please contact Lean Six Sigma Master Black Belt, Steven Bonacorsi, Owner of the Lean Six Sigma Group to have your project case studies to be added to the Lean Six Sigma Group Library. Steve Bonacorsi sbonacorsi@comcast.net
Six Sigma Project Case Study Overview by Master Black Belt Steven Bonacorsi, International Standard for Lean Six Sigma (ISLSS). General Electic ACFC "At the Customer, for the Customer"
The document discusses Watercare's transition to more modern and flexible digital workplaces in response to COVID-19. It overviews challenges like outdated technology and lack of remote support. Watercare deployed hundreds of laptops for critical workers during lockdown and implemented new remote access solutions. They rolled out Microsoft Teams and provided training. Watercare now uses modern device deployment and management to easily provision and secure devices, enabling self-service app installation and analytics. Challenges include supporting remote field teams. Watercare aims to continue modernizing workspaces and devices to better support flexible workstyles.
Cisco Connect 2018 Thailand - Introducing cisco dna assurance the future of n...NetworkCollaborators
Cisco DNA Assurance provides a new approach to network performance management through contextual insights. It aims to help network administrators more quickly isolate, replicate, and resolve issues. DNA Assurance provides a 360-degree contextual graph to visualize the connections between users, devices, applications and the network. It also leverages predictive analytics and guided remediation to help resolve issues proactively. Case studies show how DNA Assurance has helped organizations like Houston Methodist Hospital and Stanford University more easily detect and fix wireless problems.
The document is a resume for Hitesh Summan seeking a position as a system administrator or network engineer. It summarizes his skills and experience, which include LAN/WAN administration, project management, systems installation and configuration, and proficiency with software like Windows, Linux, Oracle, and programming languages. It also lists his educational qualifications and past work experience in roles like system technician, EDP assistant, and system administrator for various companies.
This document discusses the managed services landscape and opportunities for MSPs. It notes that while approximately 6% of SMBs currently use managed services, the market is growing at 8-10% annually as SMBs recognize the benefits of outsourcing IT. These benefits include reduced downtime, increased productivity, and guaranteed support without having to worry about staffing issues. The document also outlines the challenges MSPs face in developing service offerings and marketing them effectively to clients. Finally, it provides a example of how outsourcing to an MSP can save a typical SMB thousands per month in lost productivity compared to maintaining an internal IT staff.
With the forthcoming release of Windows 8 and less than 2 years to move from XP, migration is back on the table as a major business topic. Migration covers lots of different scenarios from individual migrations to different hardware, in-place migration and larger scale projects. We talk about the main concepts of migration and how it impacts the business both short and long term.
Presented By:
City Computer Company Limited is a Japanese data entry outsourcing company founded in 1989 with 250 employees. It has offices in Wakayama, Osaka, and Tokyo, Japan, as well as a subsidiary in Manila, Philippines called CCK City Network, Inc. with 300 employees. The company offers high quality, accurate, and cost-efficient data entry services to give clients more time to focus on their business.
City Computer Company provides high quality data entry services. It was founded in 1989 and has expanded to offer data entry, medical systems support, and temporary staffing services. The company has over 250 employees and contractors across multiple offices in Japan and the Philippines. It uses secure VPN networks and ISO9001 quality standards to accurately and efficiently process data for clients.
Database performance improvement, a six sigma project (4 block) by nirav shah Nirav Shah
The document discusses improving the performance of the UATIMNG database for an iManage data warehouse application. The application currently takes over a minute to generate complex reports from the 200GB database, which is expected to grow 30% annually. The goals are to reduce average query execution time by 60% and optimize the database to improve response times to within 60-70 seconds. Various techniques will be used including implementing Oracle Flexible Architecture and reorganizing tables and indexes to remove fragmentation and row chaining.
Cisco on Cisco. Defining the NG Cloud & Data Center ServicesCisco Russia
This document summarizes a presentation by Oren Seliger, Cisco's IT Theater Leader for EMEAR South, on Cisco's next generation cloud and data center services. The presentation covers Cisco's adoption of technologies like virtualization, Metro Virtual Data Centers (MVDC), and the Cisco Intelligent Automation for Cloud (CITEIS) framework. It also discusses Cisco's use of technologies like Cisco Virtual Office, Application Centric Infrastructure, and a connected workplace model to improve productivity and resilience.
This document contains 4 case studies that describe how SMART invoicing, automatic estimated billing, a mobile phone repair solution, and workshop scheduling software helped various clients address challenges and improve processes. SMART invoicing automates invoicing and saves man hours. Automatic estimated billing eliminates manual data entry by customers submitting their own meter readings online. The mobile phone repair solution configured SMART to track repairs from receipt to dispatch. The workshop scheduling software removed the need for a person to manually schedule repairs and allocate jobs more efficiently.
Ankita is seeking a career opportunity with a global company. She has over 5 years of experience in the telecom industry working with Nokia Siemens Networks and Ericsson Global India. She has expertise in operations and maintenance of telecom networks, with skills in Oracle, UNIX, Linux, and telecom protocols like GSM and SS7. She is looking to enhance her technical and management skills.
VMworld 2013: The Transformative Power and Business Case for Cloud Automation VMworld
This document discusses the business case and benefits of cloud automation. It begins by introducing cloud automation as the next wave of IT efficiency improvements after virtualization. Examples are then provided of how cloud automation can improve operational efficiency, optimize resource utilization, and accelerate virtualization deployments. Specific customer cases are presented where cloud automation helped reduce provisioning times, improve infrastructure utilization, and support large-scale virtual desktop deployments. The document concludes by discussing how cloud automation enables proactive and predictive cloud operations through automation.
Maximize Citrix Performance Complementing Citrix Director and EdgesighteG Innovations
Citrix XenApp and XenDesktop deliver significant benefits to enterprise and service providers by providing a unified solution for delivery of virtual desktops and applications on demand. Watch this webinar to learn about next-gen performance monitoring best practices that you need to put in place to get the most out of your Citrix XenApp / XenDesktop investments and reliably deliver virtual desktops and applications to users.
Join desktop virtualization expert Bala Vaidhinathan (CTO, eG Innovations) and Vasu T.N (Technical Marketing Lead, Citrix) and learn how to:
• Gain complete performance visibility of all IT domains impacting the experience of virtual desktop/application users
• Utilize next-gen management solutions that complement and integrate with Citrix Director/EdgeSight to accelerate troubleshooting and resolution
• Ensure a seamless desktop experience and maximize virtual desktop user satisfaction by pre-emptively detecting and resolving performance issues - before users notice
• Ensure maximum ROI by right-sizing your XenApp and XenDesktop infrastructure using powerful reporting & analytics
This document contains references to training videos related to Lean Six Sigma. It is organized into sections for the Define, Measure, Analyze, and Improve phases. Each section includes 3-4 sets of 10 video references on topics like voice of the customer, SIPOC diagrams, process mapping, data analysis techniques, problem solving tools, and process improvement methods. The videos are from sources like Gemba Academy, SigmaXL, and LinkedIn learning groups.
The document outlines the analyze phase of a Lean Six Sigma project. It includes reviewing project charter and scope, identifying and prioritizing root causes through various tools like value stream mapping, Pareto analysis, hypothesis testing, and cause-and-effect matrices. Quick wins are targeted using tools like 5S, setup reduction, and Kaizen events. The phase culminates in a tollgate review to develop potential solutions before moving to the improve phase.
The document discusses the Improve phase of the Lean Six Sigma methodology. It provides an overview of the key tools and activities used in the Improve phase, including identifying and prioritizing root causes, developing and selecting solutions, implementing pilots, and developing implementation plans. It also discusses tollgate reviews, which are checkpoints to review progress. The Improve phase aims to develop, test, and select solutions to address the root causes identified in the Analyze phase in order to meet the project goals.
This document outlines the tools and activities used in the Measure phase of a Lean Six Sigma DMAIC project. It includes reviewing project documents, validating measurements, identifying quick wins, collecting baseline data, conducting an MSA, analyzing process capabilities, and documenting conclusions. The tools covered are process mapping, data collection planning, operational definitions, basic statistics, histograms, control charts, and calculating sigma levels.
This document provides templates and guidelines for Lean Six Sigma project tollgates at each phase of the DMAIC process. It includes tollgate checklists for the Define, Measure, Analyze, Improve, and Control phases with key deliverables and questions for review. Accompanying videos are referenced for each phase to provide additional guidance on success criteria. A variety of Lean Six Sigma tools that can be used across the phases are also listed. The templates are meant to guide documentation and ensure critical elements are reviewed at tollgates, but can be modified as needed for specific projects.
The document outlines the control phase tools and activities for a Lean Six Sigma project. It includes reviewing project documentation, validating goals and benefits, developing standard operating procedures and controls, implementing and monitoring the solution, confirming attainment of goals, identifying opportunities for replication, and transitioning the project to the process owner. Key metrics are monitored to ensure the process remains in control. Lessons learned are captured to improve future projects.
Bringing program excellence to process excellenceSteven Bonacorsi
Randy Clark, PowerSteering's Director of Six Sigma, has 20 years of experience in continuous improvement, Six Sigma, and quality management, as well as a longstanding involvement with the Baldridge National Quality Award program. At PowerSteering, Randy consults with global practitioners on maximizing process improvement efforts and has architected the technique of “Applying Six Sigma to Six Sigma” to continuously improve deployment results.How can you ensure that your process excellence projects are getting the best return on your efforts? In this lively discussion, Randy Clark – PowerSteering’s Director of Six Sigma, a Black-Belt trained member of the American Society of Quality, and a three-year examiner for the Malcolm Baldrige National Quality Award – will demonstrate how applying program management principles to Process Excellence can accelerate PEX results and address the challenges of executives, deployment managers, project members, and financial representatives alike. He’ll reveal key ways to improve executive visibility, team productivity, and both top- and bottom-line benefits.
Join this webinar to:
- Learn how you can gather, assess, and prioritize project ideas to ensure resources are focused on the highest-value opportunities
- Get new ideas on embedding best practices into project templates to reduce cycle time and improve accountability, execution and control
- Identify ways to leverage real-time dashboards to monitor key performance indicators and identify where management attention is required
- Recognize opportunities to replicate successful projects and eliminate redundant efforts
- Look at how you can streamline status reporting, gate reviews, and approvals as well as track and validate financial impact
This webinar takes place at 11:00 AM EDT (New York) / 16:00 BST (London) / 17:00 CEST (Paris) / 23:00 HKT (Hong Kong) / 01:00 EST (Sydney). >> Register for free Webinar http://tiny.cc/3aerrw
14th Annual Asian Lean Six Sigma And Process Improvement SummitSteven Bonacorsi
This document provides an agenda for a two-day Lean Six Sigma and Process Improvement Summit in Singapore on March 19-20, 2013. Day 1 of the conference will feature keynote speeches and panels on strategies for business process improvement. It will also include case studies and sessions on tailoring Lean Six Sigma approaches for different industries, quantifying investments in process improvement, and applying leadership skills for innovation. The agenda outlines three concurrent session streams on benchmarking Lean Six Sigma, developing team skills, and re-innovating processes.
Performance Strategy & Change Management Brochure 11 13 2012Steven Bonacorsi
This document advertises an upcoming conference on strategic performance and change management from November 13-15, 2012 in New Orleans, LA. The conference will cover key topics related to creating and sustaining organizational change, combining change management and performance methods/tools, and measuring results. Attendees can choose from plenary and breakout sessions on topics such as strategy mapping, managing change through performance scorecards, and building a balanced scorecard system. There will also be pre-conference workshops on topics like the neurobiology of change and developing leading indicators. The goal is to help executives and managers enhance strategy, enable change, and increase performance and productivity within their organizations.
The article discusses the lack of real strategy in most strategic plans and outlines a better strategic planning process. It argues that typical plans focus on justifying current activities rather than developing strategy. A better approach starts with defining a vision and strategic result, then identifying 3-4 strategic themes and results. Objectives and initiatives are developed to achieve these results. This ensures strategy drives operations rather than the other way around. The process results in greater employee engagement and organizational alignment around strategic priorities.
The document discusses making performance improvement strategic by starting with high-level strategic thinking and aligning initiatives with organizational goals and strategy. It recommends developing a strategic framework that includes strategic elements, objectives mapped in a strategy map, and performance initiatives to address gaps in objectives. This allows initiatives to be logically tied to vision and strategy. The approach ensures line-of-sight alignment between goals, strategy, and performance at all levels of the organization.
The document discusses how news delivery has evolved from print newspapers to online sources. It notes that newspapers represent a 20th century model where information is filtered and delivered by editors, resulting in lag between events and readers learning about them. Online news allows for more reader-based filtering and real-time updates. This evolution reflects the general shift from static, authority-based "Web 1.0" to dynamic, community-driven "Web 2.0" models of information sharing. Similarly, business performance management has shifted from static, lagging finance reports produced by analysts to interactive systems allowing up-to-date access to both financial and non-financial strategic metrics through a balanced scorecard approach. The best automation tools support this Web 2
This document discusses the Balanced Scorecard performance management system. It can be used by both private and public sector organizations to align strategies with operations. The Balanced Scorecard allows organizations to view performance through four perspectives: financial, customer, internal business processes, and learning and growth. It helps ensure strategies are executed effectively through objectives, measures, targets and initiatives set in each perspective. The document explores how to develop and implement a Balanced Scorecard system and shares lessons from organizations that have adopted this framework.
The document introduces the Strategic Management Maturity Model (SMMM), which was developed to help organizations assess the maturity of their strategic management capabilities. The SMMM evaluates performance across eight key dimensions of strategic management: leadership, culture and values, strategic thinking and planning, alignment, performance measurement, performance management, process improvement, and sustainability of strategic management. It is intended to help organizations understand where they stand compared to other high-performing organizations and identify best practices to improve strategic management maturity over time.
The document discusses how balanced scorecards can be used to align organizations through strategic planning and management. It describes balanced scorecards as strategic planning systems that communicate strategy throughout an organization and align objectives with resources. The author outlines the major components of a balanced scorecard system, including leadership, vision, strategy map, objectives, measures, initiatives and more. He explains that a balanced scorecard is developed through a systematic process of defining these various strategic elements and connecting them to form a comprehensive strategic management system.
The document uses a metaphor comparing organizational strategic planning to a professional sports team to explain the balanced scorecard approach. It describes how a balanced scorecard strategy map would translate objectives across organizational capacity, internal processes, customers, and financials to different aspects of running a team. However, it notes that measuring only financial success can provide an inaccurate picture, just as only looking at a sports team's profits ignored other measures of success. Organizations should consider non-financial strategic objectives, like pleasing fans in the case of a team, to achieve true balance.
The champion of a Balanced Scorecard training was struggling to explain strategic themes to employees who were unfamiliar with strategy terminology. The employees had proposed themes like "Partner with Microsoft" and "Improve Customer Satisfaction" which were more like objectives or initiatives rather than overarching themes. The consultant explains that champions must be good teachers in order to convey abstract concepts effectively. He provides examples to show that themes should be recurring patterns across an organization's strategy, not single projects or objectives, and outlines how to properly introduce the concept of themes to students.
Technology Company Balanced Scorecard Systems 06222010 FinalSteven Bonacorsi
This document discusses strategy-based balanced scorecards for technology companies. It explains that strategy-based scorecards align employee work with organizational strategy and vision. The document outlines how to develop a strategy-based balanced scorecard including defining mission, vision, strategic perspectives and objectives. It emphasizes linking these strategic components to create organizational alignment and communicate value creation for customers.
The document discusses how organizations can integrate innovation into their overall strategy using a balanced scorecard approach. It defines breakthrough and sustaining innovation and argues both can be managed. A balanced scorecard maps objectives across financial, customer, process, and capacity perspectives to ensure innovation supports the organization's mission and vision. Innovation becomes strategic when fully integrated into planning and management through objectives, measures, and initiatives on a strategic theme map.
1. Six Sigma DMAIC Project
Gillette
Project Leader/Green Belt: Ilya Rubinshteyn
Project Leader Title: Desk Side Support Engineer
Project Start Date: July 24th, 2003
Master Black Belt: Steven Bonacorsi
2. Six Sigma in Action
IMAC – General Workstation-PC Setup
Customer Profile – 1700 Gillette Employees at Prudential and Copley in Before
Boston, MA, 2200 users In SBMC, 170 users in Woburn, 300 users at AMC, UCL
500 Users in Bethel, CT, and about 500 in the field. 150
Business Problem & Impact
Gillette employees submitting cases through Help Desk have to wait Z_ST = 0.78
Frequency
100
about 12 hours before they are contacted by Desk side Support, resulting
in a tremendous amount of down time.
50
Measure & Analyze
Data Collection: Time it took to complete a PC setup for the user after
case was opened in Clarify. The existing process sigma was 0.11. 0
Root Causes: Lack of technician training was identified as the root 0 5000
opentime(mins)
10000
cause.
Improve & Control After
• IMAC case creation and completion process was completely USL
overhauled, process maps were created and distributed to technicians
• IMAC teams were created to enhance specialization and performance
• Appropriate training for faster PC setup process completed, and 20 Z_ST = 4.69
methods for handling were implemented. Clarify metrics are reviewed
Frequency
weekly.
Results/Benefits 10
ITS Productivity Savings = $21,000 Annually
Customer Productivity Savings = $2,730,000 Annually
• Improving process from 4122 to 222 minutes, to meet customer CTQ 0
<= 1800 minutes! 0 200 400 600 800 100012001400160018002000
Rtime (Minutes)
PC Setup time is Critical to Clients!! $2.7M