Petronella Van der Merwe is a 51-year old South African woman with over 30 years of experience in administration, customer service, and management roles. She has worked for the South African Police Service, hotels, casinos, political parties, and game lodges. Her most recent roles include serving as the Venue Manager for Uurpan Safari Lodge and the Lodge Manager for Almar Exclusive Game Ranch. She has strong skills in communication, organization, problem-solving, and customer service.

1. CURRICULUM VITAE OF PC VAN DER MERWE
PERSONALDETAILS
SURNAME Van der Merwe
FIRSTNAMES Petronella Cecilia(Ronel)
ID NUMBER 650129 0019 083
DATE OF BIRTH 29 January 1965
AGE 51
RESIDENTIALADDRESS 28, Minimma, Bruananda, KRUGERSDORP
TELEPHONE NUMBER 0607720075
SEX Female
LANGUAGES SPOKEN Afrikaans / English
NASIONALITY
RELIGION
South-African
NG Church
PLACEOF BIRTH Thabazimbi
MARITALSTATUS Divorced
CHILDREN 2
CHILDREN AGES 13 and 17
TRANSPORT Yes
DRIVER’SLICENSE Code 08
HEALTH Excellent
HOBBIES Landscape; Flower Arrangement, Catering, Decore
EDUCATION
SCHOOL ATTENDED Lyceun College
HIGHEST STANDARD Matric(with fullexemption)
SUBJECTS PASSED Afrikaans
English
Biology
History
Criminology & Ethnology
Typing (30wpm)
TERTIARYEDUCATION Unisa
DIPLOMA OBTAINED Psychology
COURSES COMPLETED -Labour Relations
-Development DifferencesBetweenBoys and Girls
*Influence of hormones on brain development
*Differencesin auditory development
*Aggression and violence
*Implication for education
*A Differentapproach
*Themes and activities
*Discipline
*Need for a role model

2. -Word perfect
-Harvard Graphics
-Draw perfect
-Orientation’s Course for Civillians
-Domestic Violence
-Crime Course
-National VictimEmpowerment Training Program
-Safety, Health and Environmental (SHE) Management
*Introduction to SHE Management
*Functions of the SHE Representation Establishment of the
SHE Committee
*Functions of the SHE Committee
*Incident Investigation
-Semi OfficialInstitutions(Financial)
*Administration
*Control and Management
*Financial Statements
*Financial Registers
*Stock Registers
-Empowerment of Female Detectives
-Empowerment of Female Members in the SAPS
-Initial Debriefing
-Designated Firearms Officers
-Refreshment Course Designated Firearms
-Performance Enhancement Process for Supervisors
-HIV Awareness
-Income and Export Permit’s of Firearms
-The Legislation and Regulation of the Firearm Control Act
2000(ACT 60 of 2000 Relating to Accreditation)
-PracticalImplementation Process
-South African Burea of Standards (SABS)
-PolicePrivate SecurityLegal and Correctional Service
Sector Education and Training Authority (Polslec SETA)
-Implementation of the Weapon Control ACT.
-DiversityManagement
-Coaching AthleticsFields

3. WORKEXPERIENCE
1. COMPANY South-African PoliceService
PERIOD OF EMPLOYMENT 1984-01-24 / 1988-04-03
POSITION HELD Senior Provisioning Administration Clerk
DUTIES *Handle General OfficeManagement
*Compile Reports
*Manage diary of the Station Commissioner
*Control and Manage Appointments*Render OfficeSupport
Service,including Typing documents, sending faxes and
making photocopies
*Organise meetings
*Maintain proper filing system
*Record and type minutes chaired by the Station
Commissioner
*Implement strategiesfor Communication between
Management and employees
*Maintain excellenttelephoneetiquetteand ensure the
recording and Transmission of allmessages to and from the
Station Commissioner
*Receivedall guests to the officein a highly professional
manner
REASON FOR LEAVING BetterCareerProspects
2. COMPANY Warden Hotel
PERIOD OF EMPLOYMENT 1988-04-04 / 1989-05-02
POSITION HELD Manager
DUTIES *Ensure that all account Transactions properly Confirmed
and paid
*Process Journals
*Manage and Control Stock and equipment
*Handle cheques and cash flow
*Manage the budget and expenditure
*Train and Supervise employees
*Overall control and Management of the Hotel
*Attend to guests queries and accounts
*Manage staffand serviceof Guests, Housekeeping, Food
Service,Linen Store, Gardens and Grounds, Cleaning and
Security
*Approve/Control salaries, personnel, and leaveissues
REASON FOR LEAVING Sell Hotel
3. COMPANY Sun International (Sun City)
PERIOD OF EMPLOYMENT 1989-05-15 / 1990-08-31
POSITION HELD Senior Control Room Officer
DUTIES *Attend to General OfficeWork
*Manage the diary of theRegional Security Manager and
filedocuments
*Prepare venues agendas and minute for meetings and
submissions
*Type documents as directed
*Manage officeof the Manager

4. *Advise Management on allCommunication related matters
*Organise functions/assistwith travelarrangements
*Capture department events
*Ensure media monitoring and analysis
*Compile, releaseand distributequarterly newsletter
*Assist Regional Manager in Security matters of events
example (Million Dollar Golf)
REASON FOR LEAVING BetterCareerProspects
4. COMPANY South-African PoliceService
PERIOD OF EMPLOYMENT 1991-03-07 / 2007-07-01
POSITION HELD Head Support Service
DUTIES *Manage the administrative process pertaining to leave
*Manage and co-ordinate medical boards, death boards,
alcohol boards, stress and depression related boards
*Manage administrative processes/enquiries
*Co-ordinate the maintaining and submission of reports
*Manage transfers
*Manage promotions process
*Ensure advertised/promotion posts are available and
circulatedto all Station Employees
*Manage the process of updating information on the
PERSAP system for personnel (employees) records
*Manage the Z8(Attendance Register)
*Manage grievances enquiries
*Manage poor Performance at the Station
*Co-ordinate and monitor training development for
employees
*Orientate and induct new Employees
*Manage Human and physical resources of the Section
*Identify financial needs, compile an annual budget, and
ensure cost effectiveuseof resources. Account for
expenditures to prevent overspending
*Conduct Inspections, Logistical and Financial
REASON FOR LEAVING Resign
4. COMPANY Democratic Alliance
PERIOD OF EMPLOYMENT 2010-09-03 / 2011-12-31
POSITION HELD Constituency Administrator (PA) for the DA Whipp
DUTIES *Organize and manage meetings of the Constituency Office
*Keeping detailedand correctminutes of all such meetings
*General Management of the OfficeAdministration in the
Constituency Office
*Produce AdministrativeManagement reports on a monthly
basis
*Maintain the various contracts in force for equipment,
building etc.
*Design, implement and maintain administrative systems
and procedures for the effectiveoperationsof the
Constituency Office
*Assist withdesign, implementation and maintenance of a
communication systembetween all formations of the Party,
the constituency office,members of the Partyand it’s
supporters in the Party
*Assist in the co-ordination of the administrative and
organizational functions of the Constituencyofficeswithin
the Province

5. *Liaison with offices,constituenciesand braches on an
organization and membership level
*Design, implement and maintain an effectivefilingsystem
both in hard copy and electronicformat for the Constituency
Office
*Assist withthe organization and management of Provincial
Campaign eventsas and when they happen
*Get booking facilitiesformeetings (in place) as required
*Ensure that party records are safeguard and not
compromised
*Ensure that computer data is backed up and isrecoverable
*Produce relevant reports as required by the PECas wellas
any other structures withinthe party
*Control pettycash books
*Assist ConstituencyPoliticalheads with relevant
administrative duties as requested
*Assist Constituencyand other Party formations during
elections;by-elections and registration campaign and events
*Receiveand distribute applicable correspondence and
officialdocumentation
*Arrange for Constituenciesto attend various eventsand
manage the arrangement for buses, bus captain,
refreshments, etc.
*Assist withdocumentation for elections
*Administer and manage the PDMS for Constituency
Representativeswhere required
*To assist the Provincial Directorand the Politicalhead
REASON FOR LEAVING The Whipp end his term
5. COMPANY Uurpan Safari Lodge
PERIOD OF EMPLOYMENT 2014-06-01 / 2015-12-31
POSITION HELD Veneu Manager
DUTIES
SKILLS
*Control an eventfrom conception to clean up.
*Meetwith clientsto work out event details, plan withthe
clientand their team, scout and book locations, food,
entertainment, staffand clean up.
*Create a budget and stickto them, as wellas organize
transportation, hire and wrangle keynotespeakers or
celebrities,hireA/V teams and equipment and generally
make sure the eventruns smoothly, efficientlyand handle
any crisisthat may come up
*Communication-
*Calm under pressure
*Computer skills– Communicate plan, budget and organize
the events
*Negotiation skills– work out priceswith clientsand
contractors.
*Organization – I can stay focused and organized so that the
eventgoes off without a hitch.
*Problem- Solving Skills– If something willgo wrong at the
event, can I quicklysolve the issue, as required.
6. COMPANY
PERRIODOFEMPLOYMENT
POSITIONHELD
ALMAR, EXCLUSIVEGAMERANCH
2016-01 –13 – 2016-12-22
Lodge Manager

6. DUTIES
SKILLS
*Inspect guest rooms, public areas, and grounds for cleanli
*Greet and registerguests.
*Ensure that company standards for guest services,décor,
and housekeeping are met.
*Answer questions from guests about Lodge Policiesand
Services.
*Keep track of how much money the Lodge facilityis
making.
*Interview, hire, train and sometimesfire staffmembers.
*Monitor staffperformance to ensure that guests are happy
and that the Lodge is wellrun.
*Coordinate officeactivitiesofLodge and resolve problems.
*Set room rates and budgets, approve expenditures, and
allocate funds to various departments.
Out of my experiencea comfortable room, good food, and a
helpful staffcan make being away from home an enjoyable
experiencefor guests on vacation or business travel.
*Business skills:address budget matters and coordinate and
supervise workers.
*Customer Service:Must have good customer – service
skillswhen dealing withguests, satisfying guests needs is
criticalto a Lodge success and helps to ensure customer
loyalty.
*Interpersonal : I have strong interpersonal skillsbecause I
am interactregularly with many differentpeople. I am a
effectivecommunicator and have a positiveinteraction with
guests and Lodge staff, even in a stressfulsituations.
*Leadership: I establish a good working relationship to
ensure a productive work environment. I motivate personnel,
resolving conflicts,and listeningto complaints or criticism
from guests.
*Listening: I also have excellentlisteningskills,I listening
to the needs of guests allows me to takethe appropriate
course of action, ensuring guests satisfaction. To listening to
the workers, help me to keep good working relationships
withthe staff.
*Organizational: I keep track of many differentschedules,
budgets, and people at once.
*Problem – Solving: The ability to resolve personnel issues
and guest – relateddissatisfaction is criticalto me. As a
result I am be creativeand practicalwhen confronted with
problems.
Col. Botham (SAPS) 053 – 9639103/ 0828223034
Jinkie VanZyl ( Uurpan SafariLodge) 0824419588
CoenraadHerbst (DAWhip) DA Whip, NorthWest Provincial Legislature
Phone 082 5715093
Louaan Grobbelaar (AlmarExclusive Game Ranch) 0826760276