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The Science of Local
Search Made Simple
Comments & Questions During Webinar
• GoToWebinar Chat Room
• Twitter – Tweet @SEOcom
• Use #SEOwebinar hashtag

• We are recording today’s webinar
• Slides will be online tomorrow
• Recording early next week


Tweet @SEOcom questions – Hashtag #seowebinar
About SEO.com




Tweet @SEOcom questions - Hashtag #seowebinar
Bryan Phelps
        Director of Local Search

       Twitter.com/bryanphelps
Linkedin.com/company/seo.com
Step 1




                 Getting Set Up


Tweet @SEOcom questions – Hashtag #SEOwebinar
Step 1: Getting Set Up
                           Track Everything!




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 1: Getting Set Up
Track Everything!
Google Analytics Goals




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 1: Getting Set Up
Track Everything!
Google Places Dashboard




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 1: Getting Set Up
Track Everything!
Offline / Manual Tracking




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 1: Getting Set Up
Call Tracking?




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 1: Getting Set Up
Know Your Keywords




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 1: Getting Set Up
Know Your Keywords




                                         54.5% of queries are greater than 3
                                         words.

                                         25% of queries have never been seen
                                         before.


Tweet @SEOcom question – Hashtag #SEOwebinar
Step 2




Local Search Essentials


Tweet @SEOcom questions – Hashtag #SEOwebinar
Step 2: Local Search Essentials
Before we go there…



                                     NAP


Tweet @SEOcom question – Hashtag #SEOwebinar
Step 2: Local Search Essentials
Name, Address, Phone Number

       Joe’s Plumbing
                                               123 Main St.
       Joes Plumbing
                                               123 Main Street
       Joe’s Plumbing LLC
                                               123 Main St. #101
       Joe’s Plumbing, LLC
                                               123 Main Street #101
       Joe’s Plumbing & Air
                                               123 Main St. Suite 101
       Joe’s Plumbing & Heating
                                               123 Main Street Suite 101
       Joes Plumbing & Heating
                                               123 Main St. Ste 101
       Joes Heating
                                               123 Main Street Ste 101
       Joe’s Heating
                                               Utah
       Joes Plumbing and Air
                                               UT
       Joes Plumbing and Heating
                                               Ut
       Joe’s Plumbing and Heating



Tweet @SEOcom question – Hashtag #SEOwebinar
Step 2: Local Search Essentials




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 2: Local Search Essentials
The Essentials

       Local Search Destinations               Data Aggregators
       Google Places                           Localeze
       Google MapMaker                         D&B
       Bing                                    Acxiom
       Yahoo                                   Infogroup
       Best of the Web
       Yelp
       YellowPages
       Citysearch
       Superpages
       Foursquare




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 3




       Get Your Site Right


Tweet @SEOcom questions – Hashtag #SEOwebinar
Step 3: Get Your Site Right
Part 1: Local Search Website Optimization
Venice: Local search results for broad search queries




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 3: Get Your Site Right
Part 1: Local Search Website Optimization
Venice: Local search results for broad search queries




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 3: Get Your Site Right
Part 1: Local Search Website Optimization
Local Schema, Crawlable NAP




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 3: Get Your Site Right
Part 1: Local Search Website Optimization
Blended Results, Traditional SEO factors




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 3: Get Your Site Right
Part 2: Conversion Optimization
Get more calls, emails, appointments from your traffic.




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 3: Get Your Site Right
Part 2: Conversion Optimization
Get more calls, emails, appointments from your traffic.


                                               60% don’t have a phone number on their
                                               homepage.

                                               75% don’t have an email address on their
                                               website.

                                               66% don’t have a contact form on their
                                               website.




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 3: Get Your Site Right
Part 2: Conversion Optimization
P.S. Respond Quickly!


                                               100x more likely to speak with a
                                               lead if called within 5 minutes vs.
                                               30 minutes

                                               43% never responded

                                               78% of sales went to 1st company
                                               to respond.




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 4




                     Get Citations


Tweet @SEOcom questions – Hashtag #SEOwebinar
Step 4: Get Citations
What is a citation?
Name, Address, Phone Number on a website




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 4: Get Citations
Where do I get citations?




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 4: Get Citations
Where do I get citations?




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 4: Get Citations
Where do I get citations?
Unstructured Citations




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 4: Get Citations
Where do I get citations?
Whitespark Local Citation Finder




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 5




                                  Reviews


Tweet @SEOcom questions – Hashtag #SEOwebinar
Step 5: Reviews
Benefits of Reviews




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 5: Reviews
Start a Review Campaign




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 5: Reviews
Start a Review Campaign




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 5: Reviews
Start a Review Campaign




Tweet @SEOcom question – Hashtag #SEOwebinar
Step 6




        Local Meets Social


Tweet @SEOcom questions – Hashtag #SEOwebinar
Step 6: Local Meets Social
Google+ Local
Social Network + Online Identity + Forced Sharing




Tweet @SEOcom question – Hashtag #SEOwebinar
Summary
1. Research & Setup
     Online Tracking, Offline Tracking & Keyword Research

2. Local Search Essentials
     Own Your Data

3. Get Your Site Right
     Website Optimization & Conversion Optimization

4. More Citations
     NAP in structured & unstructured sources
5. Get Reviews
     Start an ongoing review strategy
6. Social Meets Local
     Stay ahead of the curve, get active on social



Tweet @SEOcom question – Hashtag #SEOwebinar
Questions?
Bryan Phelps
                                    Director of Local Search

                                   Twitter.com/bryanphelps
                            Linkedin.com/company/seo.com




Connect with SEO.com
http://twitter.com/seocom
http://www.facebook.com/seocom
http://www.linkedin.com/company/seo.com
Visit SEO.com




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SEO.com Webinar: The Science Of Local Search Made Simple

  • 1. The Science of Local Search Made Simple
  • 2. Comments & Questions During Webinar • GoToWebinar Chat Room • Twitter – Tweet @SEOcom • Use #SEOwebinar hashtag • We are recording today’s webinar • Slides will be online tomorrow • Recording early next week Tweet @SEOcom questions – Hashtag #seowebinar
  • 3. About SEO.com Tweet @SEOcom questions - Hashtag #seowebinar
  • 4. Bryan Phelps Director of Local Search Twitter.com/bryanphelps Linkedin.com/company/seo.com
  • 5. Step 1 Getting Set Up Tweet @SEOcom questions – Hashtag #SEOwebinar
  • 6. Step 1: Getting Set Up Track Everything! Tweet @SEOcom question – Hashtag #SEOwebinar
  • 7. Step 1: Getting Set Up Track Everything! Google Analytics Goals Tweet @SEOcom question – Hashtag #SEOwebinar
  • 8. Step 1: Getting Set Up Track Everything! Google Places Dashboard Tweet @SEOcom question – Hashtag #SEOwebinar
  • 9. Step 1: Getting Set Up Track Everything! Offline / Manual Tracking Tweet @SEOcom question – Hashtag #SEOwebinar
  • 10. Step 1: Getting Set Up Call Tracking? Tweet @SEOcom question – Hashtag #SEOwebinar
  • 11. Step 1: Getting Set Up Know Your Keywords Tweet @SEOcom question – Hashtag #SEOwebinar
  • 12. Step 1: Getting Set Up Know Your Keywords 54.5% of queries are greater than 3 words. 25% of queries have never been seen before. Tweet @SEOcom question – Hashtag #SEOwebinar
  • 13. Step 2 Local Search Essentials Tweet @SEOcom questions – Hashtag #SEOwebinar
  • 14. Step 2: Local Search Essentials Before we go there… NAP Tweet @SEOcom question – Hashtag #SEOwebinar
  • 15. Step 2: Local Search Essentials Name, Address, Phone Number Joe’s Plumbing 123 Main St. Joes Plumbing 123 Main Street Joe’s Plumbing LLC 123 Main St. #101 Joe’s Plumbing, LLC 123 Main Street #101 Joe’s Plumbing & Air 123 Main St. Suite 101 Joe’s Plumbing & Heating 123 Main Street Suite 101 Joes Plumbing & Heating 123 Main St. Ste 101 Joes Heating 123 Main Street Ste 101 Joe’s Heating Utah Joes Plumbing and Air UT Joes Plumbing and Heating Ut Joe’s Plumbing and Heating Tweet @SEOcom question – Hashtag #SEOwebinar
  • 16. Step 2: Local Search Essentials Tweet @SEOcom question – Hashtag #SEOwebinar
  • 17. Step 2: Local Search Essentials The Essentials Local Search Destinations Data Aggregators Google Places Localeze Google MapMaker D&B Bing Acxiom Yahoo Infogroup Best of the Web Yelp YellowPages Citysearch Superpages Foursquare Tweet @SEOcom question – Hashtag #SEOwebinar
  • 18. Step 3 Get Your Site Right Tweet @SEOcom questions – Hashtag #SEOwebinar
  • 19. Step 3: Get Your Site Right Part 1: Local Search Website Optimization Venice: Local search results for broad search queries Tweet @SEOcom question – Hashtag #SEOwebinar
  • 20. Step 3: Get Your Site Right Part 1: Local Search Website Optimization Venice: Local search results for broad search queries Tweet @SEOcom question – Hashtag #SEOwebinar
  • 21. Step 3: Get Your Site Right Part 1: Local Search Website Optimization Local Schema, Crawlable NAP Tweet @SEOcom question – Hashtag #SEOwebinar
  • 22. Step 3: Get Your Site Right Part 1: Local Search Website Optimization Blended Results, Traditional SEO factors Tweet @SEOcom question – Hashtag #SEOwebinar
  • 23. Step 3: Get Your Site Right Part 2: Conversion Optimization Get more calls, emails, appointments from your traffic. Tweet @SEOcom question – Hashtag #SEOwebinar
  • 24. Step 3: Get Your Site Right Part 2: Conversion Optimization Get more calls, emails, appointments from your traffic. 60% don’t have a phone number on their homepage. 75% don’t have an email address on their website. 66% don’t have a contact form on their website. Tweet @SEOcom question – Hashtag #SEOwebinar
  • 25. Step 3: Get Your Site Right Part 2: Conversion Optimization P.S. Respond Quickly! 100x more likely to speak with a lead if called within 5 minutes vs. 30 minutes 43% never responded 78% of sales went to 1st company to respond. Tweet @SEOcom question – Hashtag #SEOwebinar
  • 26. Step 4 Get Citations Tweet @SEOcom questions – Hashtag #SEOwebinar
  • 27. Step 4: Get Citations What is a citation? Name, Address, Phone Number on a website Tweet @SEOcom question – Hashtag #SEOwebinar
  • 28. Step 4: Get Citations Where do I get citations? Tweet @SEOcom question – Hashtag #SEOwebinar
  • 29. Step 4: Get Citations Where do I get citations? Tweet @SEOcom question – Hashtag #SEOwebinar
  • 30. Step 4: Get Citations Where do I get citations? Unstructured Citations Tweet @SEOcom question – Hashtag #SEOwebinar
  • 31. Step 4: Get Citations Where do I get citations? Whitespark Local Citation Finder Tweet @SEOcom question – Hashtag #SEOwebinar
  • 32. Step 5 Reviews Tweet @SEOcom questions – Hashtag #SEOwebinar
  • 33. Step 5: Reviews Benefits of Reviews Tweet @SEOcom question – Hashtag #SEOwebinar
  • 34. Step 5: Reviews Start a Review Campaign Tweet @SEOcom question – Hashtag #SEOwebinar
  • 35. Step 5: Reviews Start a Review Campaign Tweet @SEOcom question – Hashtag #SEOwebinar
  • 36. Step 5: Reviews Start a Review Campaign Tweet @SEOcom question – Hashtag #SEOwebinar
  • 37. Step 6 Local Meets Social Tweet @SEOcom questions – Hashtag #SEOwebinar
  • 38. Step 6: Local Meets Social Google+ Local Social Network + Online Identity + Forced Sharing Tweet @SEOcom question – Hashtag #SEOwebinar
  • 39. Summary 1. Research & Setup Online Tracking, Offline Tracking & Keyword Research 2. Local Search Essentials Own Your Data 3. Get Your Site Right Website Optimization & Conversion Optimization 4. More Citations NAP in structured & unstructured sources 5. Get Reviews Start an ongoing review strategy 6. Social Meets Local Stay ahead of the curve, get active on social Tweet @SEOcom question – Hashtag #SEOwebinar
  • 41. Bryan Phelps Director of Local Search Twitter.com/bryanphelps Linkedin.com/company/seo.com Connect with SEO.com http://twitter.com/seocom http://www.facebook.com/seocom http://www.linkedin.com/company/seo.com
  • 42. Visit SEO.com Tweet @SEOcom questions - Hashtag #seowebinar

Editor's Notes

  1. CityZip codeLocal lingolandmarks
  2. January – venice update
  3. Local landing pages – URL, title tag, description, local links. Also beneficial for Maps optimization for each location to have their own landing page listed.
  4. Links, Domain Authority, KW usages on Website mixed with Google+ Local profile optimization and citationsTitle tag of website, not google+ local listing
  5. Phone numbers, contact forms, easy to use, clean, simple, not outdated.Incentive to contact increase Conversion Rate, another form of tracking.
  6. MIT/Inside Sales study – 100x less likely to get in contact w/ a lead between 5 minutes and 30. Especially true for many industries of SMB – emergency services, taxis, etc.43% of businesses in the study never even responded.Study showed that for web submitted inquires, 78% of sales go to the first company to respond.SMB’s need to have a solution for immediate response – web or phone – call center service, web form to phone app, etc.
  7. Industry directoriesLocal directories
  8. Industry directoriesLocal directoriesStructured
  9. Unstructured CitationsBlogsForumsPartners Sites / Related BusinessesLook for Link Building + Citation Opportunities
  10. Score = conversionsQuantity = rankings
  11. Start w/ your biggest fans – fb, twitter, google+, instagram, pinterest, in-store fansMass request – personal works better
  12. Segment your email list – make it personal, not a big blastGoogle -> PlacesYahoo -> YelpSpread out your review sources – looks more natural and people use those other sites
  13. Mailers, business cards, flyers w/ instructionsContests/incentives – leave a review, 1 lucky winner picked. Don’t incentivize each and every reviewLastly, Spread out reviews on google+ local to look natural, ongoing process