This document discusses how new internet technologies are changing public service delivery and citizen participation. It notes that the OECD has called for new ways of working that leverage networks and connectivity to involve stakeholders. As citizens' expectations grow to participate in and shape services, the public sector must promote transparency and tap into these social forces. Web 2.0 sites have become very popular among younger generations who have grown up with technology and see the digital world as a normal way of life, communicating, and establishing relationships. This new "Net Generation" prefers interactivity and could provide opportunities for more cost-effective public services through greater citizen involvement and sharing of information online.

1. Citizen Participation in the Wiki and Facebook Era How new Internet Technologies are Changing Public Service Delivery 24 th October 2008 Kieran Lenihan Institute of Public Administration

5. OECD “ Irish citizens and residents are being transformed by the Internet and their own growing expectations from being users of public services to participants and even partners in shaping and delivering public services. In order for the Public Service to keep up with, and tap into, these larger social forces, it should promote transparency as a value that will make the Public Service more dynamic and increase the public’s trust by fostering a debate on the Public Service’s contribution to societal outcomes such as life expectancy and competitiveness.”

7. The Popularity of Web 2.0 Sites

8. The Popularity of Web 2.0

9. The Potential to Involve Citizens…. … .Or they will involve themselves anyway Patientopinion.org, farmsubsidy.net, fixmystreet.com etc The internet is empowering citizens Access to information, to communities and to a soapbox!

13. Potential for value for money for Public Service