The document summarizes the key recommendations of the Task Force on the Public Service report to reform and improve the Irish public sector. It recommends that all public bodies produce output statements and integrated annual reports, strengthen performance management for employees, improve customer service, expand e-government initiatives, promote shared services across agencies, reform human resources and leadership practices, strengthen governance, and rationalize state agencies. An implementation plan is outlined that establishes oversight committees and a Transformation Office to drive the reforms.

1. Transforming Public Services Managing Service Delivery Change 22 January 2009

3. Public Service Reform – New Phase Report of the Task Force on the Public Service Government Statement on Transforming Public Services Report of the Organisational Review Programme Special Group on Public Service Numbers and Expenditure Programmes

4. Report of the Task Force on the Public Service Established in May 2008 OECD Review of the Public Service Report accepted in full by Government Published on 26 November in tandem with Government Policy Statement Themes: Motivating Performance; Deepening Citizen Engagement; E-Government; Shared Services; People and Leadership; Governance; State Agencies

5. Motivating Performance Organisational Performance All bodies to produce Output Statements All bodies to produce integrated Annual Report External validation Individual Performance Performance management for all public servants Links between promotions and ratings, addressing underperformance and standardising ratings

6. Customer Service Customer Input Reach out to citizens in new ways Publish performance results / satisfaction levels Service Delivery Multi-channel access, lo-call number for all services No need for customer to know structures to access services Catalogue of services to be published Role of Local Government

7. Customer Service Better Use of Information Administrative Burden Reduction for Citizens Re-use of data by Public Service Customer Charters To be published by all organisations Existing charters to be revised Identify priority actions to improve customer service

8. E-Government Significant expansion recommended with rolling programme of projects Priority targets in all sectors announced within 5 months Publication of 6 monthly progress reports Emphasis on those services identified as important to the citizen Examine existing initiatives

9. Shared Services Promote establishment of shared services Subject all to business case analysis Public bodies compelled to use them Service Level Agreements to ensure standards Named official to be accountable to Cabinet Committee and led at senior level locally

10. People and Leadership Unified Public Service labour market Arrangements for redeployment and exit Ongoing reviews of staffing allocations Promotions policy Leadership Skills Creation of Senior Public Service

11. Strengthening Governance Role of the Centre Extension of ORP to all Departments Allocation of responsibility for service delivery Management of cross-cutting issues Networks County / City Development Boards

12. State Agencies Special Group to consider further rationalisation New governance frameworks New performance frameworks Output Statements Moratorium on new agencies Use of shared services

13. Implementation Cabinet Committee chaired by the Taoiseach Steering Group chaired by Secretary General to the Government Transformation Office (based in Department of the Taoiseach) Annual Report on the State of the Public Service Legislative Changes

14. Reports Available www.gov.ie www.bettergov.ie [email_address]