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klenihan
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Managing Service Delivery Change Kieran Lenihan 21 Jan 2009
Why do Public Sector Organisations change?
[object Object],[object Object]
Competitive Advantage ,[object Object],[object Object]
Change and the Public Sector ,[object Object],[object Object]
Type of Change ,[object Object],[object Object],[object Object],[object Object]
Change Management Involves ,[object Object],[object Object],[object Object],[object Object]
At the same time… ,[object Object],[object Object],[object Object]
Change Skills Required ,[object Object],[object Object],[object Object],[object Object],[object Object]
What is the role of Management? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Business Process Improvement ,[object Object],[object Object],[object Object],[object Object]
Change Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object]
Resistance to Change ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Stages of Change ,[object Object],[object Object],[object Object]
Kotter’s 8 Step Change Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Implement an Action Plan ,[object Object],[object Object],[object Object],[object Object]
Hold the gains ,[object Object],[object Object],[object Object],[object Object]
Things that happen when implementing change ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
You will need to: ,[object Object],[object Object],[object Object],[object Object]
Change never comes easily ,[object Object],“ But beneficial opportunism and pragmatic reform can and, in my view, regularly do result in valuable gains in productivity, service quality, transparency and fairness. Reform is a challenge worth meeting.” Dermot McCarthy , NESC (2005 )

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