The document discusses citizen participation and customer consultation through new technologies like Web 2.0. It notes that Web 2.0 allows for greater consultation and involvement of citizens through social media sites. Reasons to consider these technologies include their popularity, potential to involve citizens in improving services, and opportunities for cost savings. The document advocates for more transparency and debate to foster trust and societal outcomes.

1. Citizen Participation and Customer Consultation 27-28 November Kieran Lenihan Institute of Public Administration

2. New technologies allowing for greater consultation

6. OECD “ Irish citizens and residents are being transformed by the Internet and their own growing expectations from being users of public services to participants and even partners in shaping and delivering public services. In order for the Public Service to keep up with, and tap into, these larger social forces, it should promote transparency as a value that will make the Public Service more dynamic and increase the public’s trust by fostering a debate on the Public Service’s contribution to societal outcomes such as life expectancy and competitiveness.”

8. The Popularity of Web 2.0 Sites

9. The Popularity of Web 2.0

10. The Potential to Involve Citizens…. … .Or they will involve themselves anyway Patientopinion.org, farmsubsidy.net, fixmystreet.com etc The internet is empowering citizens Access to information, to communities and to a soapbox!