SlideShare a Scribd company logo
IPA Diploma in the Management of Modern Public Service Delivery Dealing with Customer Complaints Aoife Nic Réamoinn Office of the Ombudsman 27 November 2008
Summary ,[object Object],[object Object],[object Object]
Overview ,[object Object],[object Object],[object Object]
The Role of the Ombudsman ,[object Object]
Role of the Ombudsman ,[object Object],[object Object],[object Object],[object Object]
Role of the Ombudsman What do we examine? ,[object Object],[object Object],[object Object],[object Object]
Role of the Ombudsman How ,[object Object],[object Object],[object Object],[object Object],[object Object]
Role of the Ombudsman Redress ,[object Object],[object Object],[object Object],[object Object],[object Object]
Role of the Ombudsman Improving the Service ,[object Object],[object Object],[object Object],[object Object]
Complaints and Complainants  Who What Why ,[object Object],[object Object],[object Object],[object Object]
Complaints and Complainants Who What Why ,[object Object],[object Object],[object Object]
Complaints and Complainants Who What Why ,[object Object]
Complaints and Complainants Who What Why ,[object Object],[object Object],[object Object],[object Object]
Good Complaints Handling Values ,[object Object],[object Object],[object Object],[object Object]
Good Complaints Handling Values ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Good Complaints Handling Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Good Complaints Handling Characteristics of system ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Good Complaints Handling Characterisctis of the handler ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Good Complaints Handling Do’s and Don’t’s ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Good Complaints Do’s and Don’ts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Further Information ,[object Object]
Discussion

More Related Content

Similar to Customer Complaints (Ombudsman) Aoife Nic Reamoinn

June 2012 Registration Day, Overview of the ABVMA Complaints Process
June 2012 Registration Day, Overview of the ABVMA Complaints ProcessJune 2012 Registration Day, Overview of the ABVMA Complaints Process
June 2012 Registration Day, Overview of the ABVMA Complaints Process
Alberta Veterinary Medical Association
 
Services Marketing.ppt
Services Marketing.pptServices Marketing.ppt
Services Marketing.ppt
ssuser0e2442
 
Customer First
Customer FirstCustomer First
Customer First
Ashok George
 
Developing a Good Practice Guide for Student Complaints - Paul McFadden
Developing a Good Practice Guide for Student Complaints - Paul McFaddenDeveloping a Good Practice Guide for Student Complaints - Paul McFadden
Developing a Good Practice Guide for Student Complaints - Paul McFadden
Association of University Administrators
 
Customerserivce
CustomerserivceCustomerserivce
Customerserivce
Charanpreet Singh
 
Customerservice new 199
Customerservice new 199Customerservice new 199
Customerservice new 199
RajThilak
 
Customerservice new ppm
Customerservice new ppmCustomerservice new ppm
Customerservice new ppm
khalosman
 
Joseph Cole Ensuring Citizen Satisfaction Through Continuous Improvement
Joseph Cole  Ensuring Citizen Satisfaction Through Continuous ImprovementJoseph Cole  Ensuring Citizen Satisfaction Through Continuous Improvement
Joseph Cole Ensuring Citizen Satisfaction Through Continuous Improvement
JosephCole
 
Pd Needs Assessment E4
Pd Needs Assessment E4Pd Needs Assessment E4
Pd Needs Assessment E4
ocasiconference
 
Handling complaints in social care services
Handling complaints in social care servicesHandling complaints in social care services
Handling complaints in social care services
Rami Okasha
 
Customer Service
Customer ServiceCustomer Service
John Murtagh Grad Dip Notes
John Murtagh Grad Dip NotesJohn Murtagh Grad Dip Notes
John Murtagh Grad Dip Notes
IBAT College
 
Customer Service introduction
Customer Service introduction Customer Service introduction
Customer Service introduction
skillcraft
 
Services Marketing
Services MarketingServices Marketing
Services Marketing
Seetesh Pancholi
 
Customer Service handbook
Customer Service handbookCustomer Service handbook
Customer Service handbook
gearBoB PR Agency
 
Complaints handling
Complaints handlingComplaints handling
Complaints handling
Bismah Adam
 
HOW CUSTOMER CARE SERVICE IMPROVES EMPLOYEE PERFORMANCE AT THE WORKPLACE .ppt
HOW CUSTOMER CARE SERVICE IMPROVES EMPLOYEE PERFORMANCE AT THE WORKPLACE  .pptHOW CUSTOMER CARE SERVICE IMPROVES EMPLOYEE PERFORMANCE AT THE WORKPLACE  .ppt
HOW CUSTOMER CARE SERVICE IMPROVES EMPLOYEE PERFORMANCE AT THE WORKPLACE .ppt
Abraham Ncunge
 
Customer Claims Management: A New Paradigm
Customer Claims Management:  A New ParadigmCustomer Claims Management:  A New Paradigm
Customer Claims Management: A New Paradigm
PECB
 
Action4Advocacy Demonstrating Value workshop
Action4Advocacy Demonstrating Value workshopAction4Advocacy Demonstrating Value workshop
Action4Advocacy Demonstrating Value workshop
CROA Not for profit
 
Hab Introductory Certificate In Customer Service (Service Sector) Acetates
Hab Introductory Certificate In Customer Service (Service Sector)   AcetatesHab Introductory Certificate In Customer Service (Service Sector)   Acetates
Hab Introductory Certificate In Customer Service (Service Sector) Acetates
martincarter
 

Similar to Customer Complaints (Ombudsman) Aoife Nic Reamoinn (20)

June 2012 Registration Day, Overview of the ABVMA Complaints Process
June 2012 Registration Day, Overview of the ABVMA Complaints ProcessJune 2012 Registration Day, Overview of the ABVMA Complaints Process
June 2012 Registration Day, Overview of the ABVMA Complaints Process
 
Services Marketing.ppt
Services Marketing.pptServices Marketing.ppt
Services Marketing.ppt
 
Customer First
Customer FirstCustomer First
Customer First
 
Developing a Good Practice Guide for Student Complaints - Paul McFadden
Developing a Good Practice Guide for Student Complaints - Paul McFaddenDeveloping a Good Practice Guide for Student Complaints - Paul McFadden
Developing a Good Practice Guide for Student Complaints - Paul McFadden
 
Customerserivce
CustomerserivceCustomerserivce
Customerserivce
 
Customerservice new 199
Customerservice new 199Customerservice new 199
Customerservice new 199
 
Customerservice new ppm
Customerservice new ppmCustomerservice new ppm
Customerservice new ppm
 
Joseph Cole Ensuring Citizen Satisfaction Through Continuous Improvement
Joseph Cole  Ensuring Citizen Satisfaction Through Continuous ImprovementJoseph Cole  Ensuring Citizen Satisfaction Through Continuous Improvement
Joseph Cole Ensuring Citizen Satisfaction Through Continuous Improvement
 
Pd Needs Assessment E4
Pd Needs Assessment E4Pd Needs Assessment E4
Pd Needs Assessment E4
 
Handling complaints in social care services
Handling complaints in social care servicesHandling complaints in social care services
Handling complaints in social care services
 
Customer Service
Customer ServiceCustomer Service
Customer Service
 
John Murtagh Grad Dip Notes
John Murtagh Grad Dip NotesJohn Murtagh Grad Dip Notes
John Murtagh Grad Dip Notes
 
Customer Service introduction
Customer Service introduction Customer Service introduction
Customer Service introduction
 
Services Marketing
Services MarketingServices Marketing
Services Marketing
 
Customer Service handbook
Customer Service handbookCustomer Service handbook
Customer Service handbook
 
Complaints handling
Complaints handlingComplaints handling
Complaints handling
 
HOW CUSTOMER CARE SERVICE IMPROVES EMPLOYEE PERFORMANCE AT THE WORKPLACE .ppt
HOW CUSTOMER CARE SERVICE IMPROVES EMPLOYEE PERFORMANCE AT THE WORKPLACE  .pptHOW CUSTOMER CARE SERVICE IMPROVES EMPLOYEE PERFORMANCE AT THE WORKPLACE  .ppt
HOW CUSTOMER CARE SERVICE IMPROVES EMPLOYEE PERFORMANCE AT THE WORKPLACE .ppt
 
Customer Claims Management: A New Paradigm
Customer Claims Management:  A New ParadigmCustomer Claims Management:  A New Paradigm
Customer Claims Management: A New Paradigm
 
Action4Advocacy Demonstrating Value workshop
Action4Advocacy Demonstrating Value workshopAction4Advocacy Demonstrating Value workshop
Action4Advocacy Demonstrating Value workshop
 
Hab Introductory Certificate In Customer Service (Service Sector) Acetates
Hab Introductory Certificate In Customer Service (Service Sector)   AcetatesHab Introductory Certificate In Customer Service (Service Sector)   Acetates
Hab Introductory Certificate In Customer Service (Service Sector) Acetates
 

More from klenihan

Project Introduction09 Kieran Lenihan
Project Introduction09  Kieran LenihanProject Introduction09  Kieran Lenihan
Project Introduction09 Kieran Lenihan
klenihan
 
Preparing For Examsyear1
Preparing For Examsyear1Preparing For Examsyear1
Preparing For Examsyear1
klenihan
 
Task Force Report Corita Goulding
Task Force Report Corita GouldingTask Force Report Corita Goulding
Task Force Report Corita Goulding
klenihan
 
Task Force Report Corita Goulding
Task Force Report Corita GouldingTask Force Report Corita Goulding
Task Force Report Corita Goulding
klenihan
 
Stakeholder Analysis Pauline Hall
Stakeholder Analysis Pauline HallStakeholder Analysis Pauline Hall
Stakeholder Analysis Pauline Hall
klenihan
 
Managing Change Pauline Hall
Managing Change  Pauline HallManaging Change  Pauline Hall
Managing Change Pauline Hall
klenihan
 
Communication Pauline Hall
Communication Pauline HallCommunication Pauline Hall
Communication Pauline Hall
klenihan
 
Managing Resistance Pauline Hall
Managing Resistance Pauline HallManaging Resistance Pauline Hall
Managing Resistance Pauline Hall
klenihan
 
Ipawriting For The Web2
Ipawriting For The Web2Ipawriting For The Web2
Ipawriting For The Web2
klenihan
 
Being A Change Manager Owen Jacob
Being A Change Manager Owen JacobBeing A Change Manager Owen Jacob
Being A Change Manager Owen Jacob
klenihan
 
Ipawriting For The Web2
Ipawriting For The Web2Ipawriting For The Web2
Ipawriting For The Web2klenihan
 
Ipawriting For The Web2
Ipawriting For The Web2Ipawriting For The Web2
Ipawriting For The Web2
klenihan
 
Consultation Guidelines
Consultation GuidelinesConsultation Guidelines
Consultation Guidelines
klenihan
 
Local Auth Customer Consultation Guidelaines
Local Auth Customer Consultation GuidelainesLocal Auth Customer Consultation Guidelaines
Local Auth Customer Consultation Guidelaines
klenihan
 
Ipawriting For The Web2
Ipawriting For The Web2Ipawriting For The Web2
Ipawriting For The Web2
klenihan
 
Customer Consultation Slides Muriel Cleary 08
Customer Consultation Slides Muriel Cleary 08Customer Consultation Slides Muriel Cleary 08
Customer Consultation Slides Muriel Cleary 08
klenihan
 
Technology And Customer Consultation Kieran Lenihan
Technology And Customer Consultation Kieran LenihanTechnology And Customer Consultation Kieran Lenihan
Technology And Customer Consultation Kieran Lenihan
klenihan
 
Public Service 2022 Mark Callanan
Public Service 2022 Mark CallananPublic Service 2022 Mark Callanan
Public Service 2022 Mark Callanan
klenihan
 
Introduction & Overview Tony Kieran
Introduction & Overview   Tony KieranIntroduction & Overview   Tony Kieran
Introduction & Overview Tony Kieran
klenihan
 
Intro To Caf Kieran Lenihan
Intro To Caf Kieran LenihanIntro To Caf Kieran Lenihan
Intro To Caf Kieran Lenihan
klenihan
 

More from klenihan (20)

Project Introduction09 Kieran Lenihan
Project Introduction09  Kieran LenihanProject Introduction09  Kieran Lenihan
Project Introduction09 Kieran Lenihan
 
Preparing For Examsyear1
Preparing For Examsyear1Preparing For Examsyear1
Preparing For Examsyear1
 
Task Force Report Corita Goulding
Task Force Report Corita GouldingTask Force Report Corita Goulding
Task Force Report Corita Goulding
 
Task Force Report Corita Goulding
Task Force Report Corita GouldingTask Force Report Corita Goulding
Task Force Report Corita Goulding
 
Stakeholder Analysis Pauline Hall
Stakeholder Analysis Pauline HallStakeholder Analysis Pauline Hall
Stakeholder Analysis Pauline Hall
 
Managing Change Pauline Hall
Managing Change  Pauline HallManaging Change  Pauline Hall
Managing Change Pauline Hall
 
Communication Pauline Hall
Communication Pauline HallCommunication Pauline Hall
Communication Pauline Hall
 
Managing Resistance Pauline Hall
Managing Resistance Pauline HallManaging Resistance Pauline Hall
Managing Resistance Pauline Hall
 
Ipawriting For The Web2
Ipawriting For The Web2Ipawriting For The Web2
Ipawriting For The Web2
 
Being A Change Manager Owen Jacob
Being A Change Manager Owen JacobBeing A Change Manager Owen Jacob
Being A Change Manager Owen Jacob
 
Ipawriting For The Web2
Ipawriting For The Web2Ipawriting For The Web2
Ipawriting For The Web2
 
Ipawriting For The Web2
Ipawriting For The Web2Ipawriting For The Web2
Ipawriting For The Web2
 
Consultation Guidelines
Consultation GuidelinesConsultation Guidelines
Consultation Guidelines
 
Local Auth Customer Consultation Guidelaines
Local Auth Customer Consultation GuidelainesLocal Auth Customer Consultation Guidelaines
Local Auth Customer Consultation Guidelaines
 
Ipawriting For The Web2
Ipawriting For The Web2Ipawriting For The Web2
Ipawriting For The Web2
 
Customer Consultation Slides Muriel Cleary 08
Customer Consultation Slides Muriel Cleary 08Customer Consultation Slides Muriel Cleary 08
Customer Consultation Slides Muriel Cleary 08
 
Technology And Customer Consultation Kieran Lenihan
Technology And Customer Consultation Kieran LenihanTechnology And Customer Consultation Kieran Lenihan
Technology And Customer Consultation Kieran Lenihan
 
Public Service 2022 Mark Callanan
Public Service 2022 Mark CallananPublic Service 2022 Mark Callanan
Public Service 2022 Mark Callanan
 
Introduction & Overview Tony Kieran
Introduction & Overview   Tony KieranIntroduction & Overview   Tony Kieran
Introduction & Overview Tony Kieran
 
Intro To Caf Kieran Lenihan
Intro To Caf Kieran LenihanIntro To Caf Kieran Lenihan
Intro To Caf Kieran Lenihan
 

Recently uploaded

Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women MagazineEllen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
CIOWomenMagazine
 
The latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from NewentideThe latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from Newentide
JoeYangGreatMachiner
 
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
BBPMedia1
 
How HR Search Helps in Company Success.pdf
How HR Search Helps in Company Success.pdfHow HR Search Helps in Company Success.pdf
How HR Search Helps in Company Success.pdf
HumanResourceDimensi1
 
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
Call8328958814 satta matka Kalyan result satta guessing
Call8328958814 satta matka Kalyan result satta guessingCall8328958814 satta matka Kalyan result satta guessing
Call8328958814 satta matka Kalyan result satta guessing
➑➌➋➑➒➎➑➑➊➍
 
Digital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on SustainabilityDigital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on Sustainability
sssourabhsharma
 
Digital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital ExcellenceDigital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital Excellence
Operational Excellence Consulting
 
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Best Competitive Marble Pricing in Dubai - ☎ 9928909666Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Stone Art Hub
 
The Steadfast and Reliable Bull: Taurus Zodiac Sign
The Steadfast and Reliable Bull: Taurus Zodiac SignThe Steadfast and Reliable Bull: Taurus Zodiac Sign
The Steadfast and Reliable Bull: Taurus Zodiac Sign
my Pandit
 
Registered-Establishment-List-in-Uttarakhand-pdf.pdf
Registered-Establishment-List-in-Uttarakhand-pdf.pdfRegistered-Establishment-List-in-Uttarakhand-pdf.pdf
Registered-Establishment-List-in-Uttarakhand-pdf.pdf
dazzjoker
 
list of states and organizations .pdf
list of  states  and  organizations .pdflist of  states  and  organizations .pdf
list of states and organizations .pdf
Rbc Rbcua
 
Pitch Deck Teardown: Kinnect's $250k Angel deck
Pitch Deck Teardown: Kinnect's $250k Angel deckPitch Deck Teardown: Kinnect's $250k Angel deck
Pitch Deck Teardown: Kinnect's $250k Angel deck
HajeJanKamps
 
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Neil Horowitz
 
Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...
Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...
Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...
Herman Kienhuis
 
Negotiation & Presentation Skills regarding steps in business communication, ...
Negotiation & Presentation Skills regarding steps in business communication, ...Negotiation & Presentation Skills regarding steps in business communication, ...
Negotiation & Presentation Skills regarding steps in business communication, ...
UdayaShankarS1
 
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your TasteZodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
my Pandit
 
Innovative Uses of Revit in Urban Planning and Design
Innovative Uses of Revit in Urban Planning and DesignInnovative Uses of Revit in Urban Planning and Design
Innovative Uses of Revit in Urban Planning and Design
Chandresh Chudasama
 
Cover Story - China's Investment Leader - Dr. Alyce SU
Cover Story - China's Investment Leader - Dr. Alyce SUCover Story - China's Investment Leader - Dr. Alyce SU
Cover Story - China's Investment Leader - Dr. Alyce SU
msthrill
 
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel ChartSatta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 

Recently uploaded (20)

Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women MagazineEllen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
 
The latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from NewentideThe latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from Newentide
 
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
 
How HR Search Helps in Company Success.pdf
How HR Search Helps in Company Success.pdfHow HR Search Helps in Company Success.pdf
How HR Search Helps in Company Success.pdf
 
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
 
Call8328958814 satta matka Kalyan result satta guessing
Call8328958814 satta matka Kalyan result satta guessingCall8328958814 satta matka Kalyan result satta guessing
Call8328958814 satta matka Kalyan result satta guessing
 
Digital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on SustainabilityDigital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on Sustainability
 
Digital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital ExcellenceDigital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital Excellence
 
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Best Competitive Marble Pricing in Dubai - ☎ 9928909666Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
 
The Steadfast and Reliable Bull: Taurus Zodiac Sign
The Steadfast and Reliable Bull: Taurus Zodiac SignThe Steadfast and Reliable Bull: Taurus Zodiac Sign
The Steadfast and Reliable Bull: Taurus Zodiac Sign
 
Registered-Establishment-List-in-Uttarakhand-pdf.pdf
Registered-Establishment-List-in-Uttarakhand-pdf.pdfRegistered-Establishment-List-in-Uttarakhand-pdf.pdf
Registered-Establishment-List-in-Uttarakhand-pdf.pdf
 
list of states and organizations .pdf
list of  states  and  organizations .pdflist of  states  and  organizations .pdf
list of states and organizations .pdf
 
Pitch Deck Teardown: Kinnect's $250k Angel deck
Pitch Deck Teardown: Kinnect's $250k Angel deckPitch Deck Teardown: Kinnect's $250k Angel deck
Pitch Deck Teardown: Kinnect's $250k Angel deck
 
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
 
Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...
Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...
Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...
 
Negotiation & Presentation Skills regarding steps in business communication, ...
Negotiation & Presentation Skills regarding steps in business communication, ...Negotiation & Presentation Skills regarding steps in business communication, ...
Negotiation & Presentation Skills regarding steps in business communication, ...
 
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your TasteZodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
 
Innovative Uses of Revit in Urban Planning and Design
Innovative Uses of Revit in Urban Planning and DesignInnovative Uses of Revit in Urban Planning and Design
Innovative Uses of Revit in Urban Planning and Design
 
Cover Story - China's Investment Leader - Dr. Alyce SU
Cover Story - China's Investment Leader - Dr. Alyce SUCover Story - China's Investment Leader - Dr. Alyce SU
Cover Story - China's Investment Leader - Dr. Alyce SU
 
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel ChartSatta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
 

Customer Complaints (Ombudsman) Aoife Nic Reamoinn

  • 1. IPA Diploma in the Management of Modern Public Service Delivery Dealing with Customer Complaints Aoife Nic Réamoinn Office of the Ombudsman 27 November 2008
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.