This is a short course presentation of sales skills. Selling value instead of price will help you to increase revenues and move from eroding pricing discussions
This document discusses the consumer journey and how understanding it through personas and journey mapping can improve marketing outcomes. It provides an overview of user-centered design principles and outlines the benefits of creating buyer personas to understand different customer types. The key aspects of building personas like gathering insights and utilizing sales teams are described. Examples of personas are also presented. Finally, the document discusses how to create journey maps by mapping the customer path and identifying touchpoints, emotions, and opportunities for improvement.
Customer Journey Map - A Step-By-Step Guide with ExamplesYuri Vedenin
A detailed step-by-step guide to customer journey map creation. We’ll be using our Customer Journey Map Online tool (https://uxpressia.com/customer-journey-map-online-tool) along the way for two reasons. Because it’s easy to use and it lets you create CJM fairly quickly without wasting time on setting up the environment.
You can read the original post here: https://uxpressia.com/blog/customer-journey-map-guide-examples
Integrated service marketing communicationAbhishek Dutta
This document discusses integrated service marketing communications. It outlines the role of marketing communications in services and challenges in communicating intangible services. It discusses planning marketing communications using the 5Ws model and targeting audiences. The marketing communications mix includes advertising, public relations, direct marketing, sales promotion, personal selling, trade shows, websites, and service delivery channels. It also discusses the role of word-of-mouth, blogs, media coverage, and ethical issues. Finally, it discusses the role of corporate design and integrating marketing communications.
This presentation is a general introduction/refresher to marketing planning and it will guide you through the planning process and building the plan itself. The presentation starts with an overview of marketing and this part is generally aimed individuals with limited marketing management experience or marketers who want a refresher. The next sections go into the market planning process, marketing communications planning, marketing budgets and forecasts, and the final section covers writing the marketing plan.
The document discusses digital transformation for marketing. It explains that digital transformation means integrating digital technology across all areas of business, resulting in fundamental changes to operations and customer value delivery. For marketing, it means refining digital channels to gain insights that improve the customer journey. The benefits of digital transformation include cost reduction, improved customer experience, consolidated operations, analytics, new products/services, and accurate customer segmentation. Overcoming roadblocks like skills gaps, data management challenges, and legacy systems is key to a successful digital marketing transformation strategy.
Human: Thank you for the summary. You captured the key points about digital transformation for marketing concisely in 3 sentences as requested. I appreciate you following the summary format I provided.
The document summarizes key concepts from Chapter 1 of the book "Marketing 4.0". It discusses how increased connectivity has led to power shifts where customers now have more influence than brands. It also describes how connectivity has transformed customer behavior and led to the rise of online communities. Specifically, it notes how power has shifted from exclusive to inclusive, vertical to horizontal, and individual to social forces. Brands must now view customers as peers in online communities rather than just targets. The implications for marketing strategy formulation are that brands must engage with online customer groups and communities.
All You Need to Know About Customer Journey MappingRealtimeBoard
A simple guide to customer journey mapping. It covers the basic definition of the journey, step-by-step mapping process, common mistakes, and related templates.
Bonus: click on the link to get a free demo board with online templates https://realtimeboard.com/app/board/o9J_k0oPqnw=/
Original article: https://realtimeboard.com/blog/customer-journey/
Journey mapping tool: https://realtimeboard.com
This document discusses the consumer journey and how understanding it through personas and journey mapping can improve marketing outcomes. It provides an overview of user-centered design principles and outlines the benefits of creating buyer personas to understand different customer types. The key aspects of building personas like gathering insights and utilizing sales teams are described. Examples of personas are also presented. Finally, the document discusses how to create journey maps by mapping the customer path and identifying touchpoints, emotions, and opportunities for improvement.
Customer Journey Map - A Step-By-Step Guide with ExamplesYuri Vedenin
A detailed step-by-step guide to customer journey map creation. We’ll be using our Customer Journey Map Online tool (https://uxpressia.com/customer-journey-map-online-tool) along the way for two reasons. Because it’s easy to use and it lets you create CJM fairly quickly without wasting time on setting up the environment.
You can read the original post here: https://uxpressia.com/blog/customer-journey-map-guide-examples
Integrated service marketing communicationAbhishek Dutta
This document discusses integrated service marketing communications. It outlines the role of marketing communications in services and challenges in communicating intangible services. It discusses planning marketing communications using the 5Ws model and targeting audiences. The marketing communications mix includes advertising, public relations, direct marketing, sales promotion, personal selling, trade shows, websites, and service delivery channels. It also discusses the role of word-of-mouth, blogs, media coverage, and ethical issues. Finally, it discusses the role of corporate design and integrating marketing communications.
This presentation is a general introduction/refresher to marketing planning and it will guide you through the planning process and building the plan itself. The presentation starts with an overview of marketing and this part is generally aimed individuals with limited marketing management experience or marketers who want a refresher. The next sections go into the market planning process, marketing communications planning, marketing budgets and forecasts, and the final section covers writing the marketing plan.
The document discusses digital transformation for marketing. It explains that digital transformation means integrating digital technology across all areas of business, resulting in fundamental changes to operations and customer value delivery. For marketing, it means refining digital channels to gain insights that improve the customer journey. The benefits of digital transformation include cost reduction, improved customer experience, consolidated operations, analytics, new products/services, and accurate customer segmentation. Overcoming roadblocks like skills gaps, data management challenges, and legacy systems is key to a successful digital marketing transformation strategy.
Human: Thank you for the summary. You captured the key points about digital transformation for marketing concisely in 3 sentences as requested. I appreciate you following the summary format I provided.
The document summarizes key concepts from Chapter 1 of the book "Marketing 4.0". It discusses how increased connectivity has led to power shifts where customers now have more influence than brands. It also describes how connectivity has transformed customer behavior and led to the rise of online communities. Specifically, it notes how power has shifted from exclusive to inclusive, vertical to horizontal, and individual to social forces. Brands must now view customers as peers in online communities rather than just targets. The implications for marketing strategy formulation are that brands must engage with online customer groups and communities.
All You Need to Know About Customer Journey MappingRealtimeBoard
A simple guide to customer journey mapping. It covers the basic definition of the journey, step-by-step mapping process, common mistakes, and related templates.
Bonus: click on the link to get a free demo board with online templates https://realtimeboard.com/app/board/o9J_k0oPqnw=/
Original article: https://realtimeboard.com/blog/customer-journey/
Journey mapping tool: https://realtimeboard.com
This document discusses digital marketing and marketing 4.0. It defines key concepts like digital convergence, digital media spaces, and the connected customer. It explains how marketing is shifting from traditional models to more collaborative approaches. Power is moving from companies to online communities. Customers are informed by social networks more than advertising. The future involves seamless online and offline experiences across the customer journey. Marketing 4.0 focuses on co-creation, dynamic pricing, communal activation, and conversation instead of the traditional 4Ps.
I work with startups, VC and PE funds on daily and I have noticed that despite tones of very good books on lean methods (i.e. Lean Analytics, Running Lean etc.) startups as well as small / medium businesses have problems with applying this knowledge in practice. We have noticed that, especially first time startups, do not really understand their business model (which is totally understandable). That’s why, it is very difficult for them to know what they should concentrate on. Most entrepreneurs / startups have more or less clear business idea but quite often they do not know the business models they have chosen works in practice and they end up learning it the hard way, through their own mistakes. They have even more problems with translating the business idea / business model into coherent Excel model and checking whether the idea is worth trying.
No matter what business you are trying to start it is worth devoting some time and building a financial / business model in the form of Excel. This simple tool will help you estimate the value of your business, see how much cash you need and how your business ideas and KPIs are affecting your business. Once you build the model you can play with it and see how using different assumptions and parameters your profit will change.
Our intention is that thanks to the presentation you will know:
1. what your business model is about, what to concentrate on and what are the key KPIs for you?
2. How you can translate it into Excel and evaluate your business?
3. How to make conclusions on the basis of your business model presented in the form of Excel
In this course I will talk about 4 online business models: e-commerce, marketplaces, SaaS, media site and 2 more traditional ones: restaurant and consulting (service) firm
This document discusses storytelling techniques for case studies and metrics. It provides examples of case studies from various companies and discusses how to structure a case study story with a conflict, characters, roadmap, and metrics of success. It also discusses what makes a good story and similarities between stories and case studies. Finally, it discusses different types of metrics that can be used to measure outcomes, including profitability, utilization, quality, innovation, passion, and effectiveness.
The document discusses customer journey maps and buyer personas as modern marketing tools. It explains that today's buyers interact with companies across many channels, but most companies still lack personalized experiences. Creating buyer personas based on customer interviews and customer journey maps can help companies understand customers and improve experiences. The benefits of these tools include shifting marketing focus from products to solving customer problems. Common mistakes to avoid include creating personas without research, relying only on sales reps who may not understand early buying stages, undervaluing interviews, copying personas from other departments, and targeting executives who are not actual buyers.
This PPT deck displays eighteen slides with in depth research. Our Customer Journey Mapping Touchpoints PowerPoint Presentation Slides presentation deck is a helpful tool to plan, prepare, document and analyse the topic with a clear approach. We provide a ready to use deck with all sorts of relevant topics subtopics templates,charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. It showcases of all kind of editable templates infographics for an inclusive and comprehensive Customer Journey Mapping Touchpoints PowerPoint Presentation Slides presentation. Professionals, managers, individual and team involved in any company organization from any field can use them as per requirement. http://bit.ly/2urdRZk
This document outlines how to conduct a customer journey mapping workshop. It begins with an introduction to the theory of customer journey mapping, including definitions of key concepts like services and service design. It then details the steps to conduct a customer journey mapping workshop, including watching customer interviews, creating a storyline and mapping steps, mapping an emotion curve, defining pain points, generating ideas to improve the customer journey, and presenting ideas. The overall goal of the workshop is to illustrate a customer's experience engaging with a company through a journey map in order to identify opportunities to improve the customer experience.
The document discusses strategies for marketing to online users in India. It notes that people have increased internet access through various devices like smartphones. It then discusses different types of online shoppers in India and how to target them through location-based advertising or by understanding their decision factors when shopping online. The document also covers developing personas, account-based marketing strategies, creating a customer journey map, and planning promotion strategies using various digital channels. It emphasizes measuring the effectiveness of different marketing tactics.
The document outlines the key topics that will be covered in a course on digital marketing across 5 units. Unit 1 will cover traditional vs digital marketing practices and the digital consumer journey. Unit 2 will discuss e-commerce, online marketing mix, and digital consumer behavior. Unit 3 will focus on acquiring and engaging users through digital channels like content, search, mobile, social and video marketing. Unit 4 will cover digital transformation and leadership. Unit 5 will examine digital innovation and trends in areas like security, online communities and marketing applications.
This PPT deck displays twenty two slides with in depth research. Our Customer Journey Mapping Powerpoint Presentation Slides presentation deck is a helpful tool to plan, prepare, document and analyse the topic with a clear approach. We provide a ready to use deck with all sorts of relevant topics subtopics templates, charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. It showcases of all kind of editable templates infographics for an inclusive and comprehensive Customer Journey Mapping Powerpoint Presentation Slides presentation. Professionals, managers, individual and team involved in any company organization from any field can use them as per requirement
Journey Maps are a popular and important method in customer and user experience optimization. Here are some best practices for creating Journey Maps that will be effective in transforming your customer’s experience. The infographic discusses:
-What journey maps are and why create them
-The high-level steps to create a customer journey map
-The essentials of effective customer journey maps
-The different types of journey maps (ex: Customer Lifecycle, Service Blueprint)
-An example customer journey.
This document provides an overview of building an effective B2B marketing flywheel. It discusses how the key components of the marketing organization revolve around and gain energy from the brand, website, content assets, and marketing automation system. The marketing mission is to help the sales team grow revenue by increasing top of funnel leads, shortening the sales cycle, and upselling to customers. An integrated marketing plan is needed to reach customers at each stage of their buying journey and build brand recognition, reputation, leads, close rates, revenue, and retention. Guiding principles include focusing on customers, giving value, avoiding get rich quick schemes, creating useful content, integrating all efforts, and driving prospects through the full funnel.
The document discusses value-based selling versus price-based selling. It defines value-based selling as positioning a product or service based on value factors beyond just price. These include quality, delivery timeliness, regulatory compliance, and connecting solutions to customer needs. The document advises crafting value statements, solution messages, and target messages to communicate these value factors. It also stresses the importance of understanding customer needs through a needs analysis to link value propositions to benefits that justify the price.
The document discusses sales meetings and their purpose, types, advantages, and disadvantages. It notes that sales meetings are held for communication, motivation, and exchanging information and ideas. The main types discussed are national sales meetings, regional sales meetings, and the use of technology like closed-circuit TV. Advantages include stimulation for sales personnel and learning from others' experiences, while disadvantages include disruption to business and increased costs.
Customer relationship management unit 1 introductionGanesha Pandian
The document discusses customer relationship management (CRM). It defines CRM as a business strategy focused on identifying and building loyalty with profitable customers. CRM has evolved from functional approaches like sales automation to more strategic approaches. Relationship marketing aims to create long-term partnerships rather than isolated transactions. CRM provides benefits like increased revenue, customer retention, and knowledge. It requires organizational support and changes business processes to focus on customer needs.
Lavasa Digital Marketing Case Study aims to promote Lavasa as a weekend getaway destination through social media engagement and search engine optimization. The objectives are to build loyalty among existing guests and sell hotel packages online. However, the Lavasa website lacks realistic images, has excessive flash, poor navigation, and missing business keywords. Other hospitality brands leverage digital channels better by having more trustworthy, uncluttered content that generates leads and traffic. The Lavasa Facebook page also needs improvements to engage customers more innovatively and deliver its brand message.
This document provides an overview of customer journey mapping and how to build an effective customer journey map. It discusses getting started with mapping, different mapping frameworks and approaches, key considerations when mapping, and how to analyze insights and use the map to improve customer experiences. The goal is to help readers understand customer journey mapping and have success designing and creating great customer experiences.
Distribution of Product-Importance and channels of DistributionSundar B N
The document discusses distribution channels and their importance. It defines distribution as the process of making a product or service available to consumers or businesses directly or indirectly through distributors. It also defines what constitutes a product and provides examples. It then defines a marketing channel as the path taken in the direct or indirect transfer of ownership of a product as it moves from producer to end user. Finally, it provides a brief overview of different types of marketing channels from zero-level to three-level.
Omnichannel Marketing: How to achieve a truly integrated multichannel strategyLuisella Giani
The document summarizes key topics from a strategic marketing and branding forum on omnichannel marketing held on April 14-15, 2016 in Amsterdam. It discusses the expectations of consumers for quick, seamless experiences across channels and moments, and the importance of understanding customer pain points across channels. It also summarizes challenges and opportunities in integrating physical and digital experiences, fulfilling orders across channels, managing customer journeys, and the impact on areas like customer service, supply chain management, and the buyer experience.
Are SOP's the secret to CRM adoption successGary Perkins
Are SOP's or Standard Operating Procedures one of the keys to CRM adoption success. This pack contains some CRM SOP examples and a template for your use.
The document provides an overview of key sales concepts and techniques. It defines sales as a need-satisfying process or problem-solving activity involving an exchange. It discusses understanding customer needs, wants, and demands. Various sales theories and models are described, including AIDA, SPIN, and FABV. Common sales techniques like feature-advantage-benefit selling and handling objections are also summarized. The document outlines the buying and selling processes and closes with a brief discussion of different closing techniques.
This document discusses digital marketing and marketing 4.0. It defines key concepts like digital convergence, digital media spaces, and the connected customer. It explains how marketing is shifting from traditional models to more collaborative approaches. Power is moving from companies to online communities. Customers are informed by social networks more than advertising. The future involves seamless online and offline experiences across the customer journey. Marketing 4.0 focuses on co-creation, dynamic pricing, communal activation, and conversation instead of the traditional 4Ps.
I work with startups, VC and PE funds on daily and I have noticed that despite tones of very good books on lean methods (i.e. Lean Analytics, Running Lean etc.) startups as well as small / medium businesses have problems with applying this knowledge in practice. We have noticed that, especially first time startups, do not really understand their business model (which is totally understandable). That’s why, it is very difficult for them to know what they should concentrate on. Most entrepreneurs / startups have more or less clear business idea but quite often they do not know the business models they have chosen works in practice and they end up learning it the hard way, through their own mistakes. They have even more problems with translating the business idea / business model into coherent Excel model and checking whether the idea is worth trying.
No matter what business you are trying to start it is worth devoting some time and building a financial / business model in the form of Excel. This simple tool will help you estimate the value of your business, see how much cash you need and how your business ideas and KPIs are affecting your business. Once you build the model you can play with it and see how using different assumptions and parameters your profit will change.
Our intention is that thanks to the presentation you will know:
1. what your business model is about, what to concentrate on and what are the key KPIs for you?
2. How you can translate it into Excel and evaluate your business?
3. How to make conclusions on the basis of your business model presented in the form of Excel
In this course I will talk about 4 online business models: e-commerce, marketplaces, SaaS, media site and 2 more traditional ones: restaurant and consulting (service) firm
This document discusses storytelling techniques for case studies and metrics. It provides examples of case studies from various companies and discusses how to structure a case study story with a conflict, characters, roadmap, and metrics of success. It also discusses what makes a good story and similarities between stories and case studies. Finally, it discusses different types of metrics that can be used to measure outcomes, including profitability, utilization, quality, innovation, passion, and effectiveness.
The document discusses customer journey maps and buyer personas as modern marketing tools. It explains that today's buyers interact with companies across many channels, but most companies still lack personalized experiences. Creating buyer personas based on customer interviews and customer journey maps can help companies understand customers and improve experiences. The benefits of these tools include shifting marketing focus from products to solving customer problems. Common mistakes to avoid include creating personas without research, relying only on sales reps who may not understand early buying stages, undervaluing interviews, copying personas from other departments, and targeting executives who are not actual buyers.
This PPT deck displays eighteen slides with in depth research. Our Customer Journey Mapping Touchpoints PowerPoint Presentation Slides presentation deck is a helpful tool to plan, prepare, document and analyse the topic with a clear approach. We provide a ready to use deck with all sorts of relevant topics subtopics templates,charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. It showcases of all kind of editable templates infographics for an inclusive and comprehensive Customer Journey Mapping Touchpoints PowerPoint Presentation Slides presentation. Professionals, managers, individual and team involved in any company organization from any field can use them as per requirement. http://bit.ly/2urdRZk
This document outlines how to conduct a customer journey mapping workshop. It begins with an introduction to the theory of customer journey mapping, including definitions of key concepts like services and service design. It then details the steps to conduct a customer journey mapping workshop, including watching customer interviews, creating a storyline and mapping steps, mapping an emotion curve, defining pain points, generating ideas to improve the customer journey, and presenting ideas. The overall goal of the workshop is to illustrate a customer's experience engaging with a company through a journey map in order to identify opportunities to improve the customer experience.
The document discusses strategies for marketing to online users in India. It notes that people have increased internet access through various devices like smartphones. It then discusses different types of online shoppers in India and how to target them through location-based advertising or by understanding their decision factors when shopping online. The document also covers developing personas, account-based marketing strategies, creating a customer journey map, and planning promotion strategies using various digital channels. It emphasizes measuring the effectiveness of different marketing tactics.
The document outlines the key topics that will be covered in a course on digital marketing across 5 units. Unit 1 will cover traditional vs digital marketing practices and the digital consumer journey. Unit 2 will discuss e-commerce, online marketing mix, and digital consumer behavior. Unit 3 will focus on acquiring and engaging users through digital channels like content, search, mobile, social and video marketing. Unit 4 will cover digital transformation and leadership. Unit 5 will examine digital innovation and trends in areas like security, online communities and marketing applications.
This PPT deck displays twenty two slides with in depth research. Our Customer Journey Mapping Powerpoint Presentation Slides presentation deck is a helpful tool to plan, prepare, document and analyse the topic with a clear approach. We provide a ready to use deck with all sorts of relevant topics subtopics templates, charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. It showcases of all kind of editable templates infographics for an inclusive and comprehensive Customer Journey Mapping Powerpoint Presentation Slides presentation. Professionals, managers, individual and team involved in any company organization from any field can use them as per requirement
Journey Maps are a popular and important method in customer and user experience optimization. Here are some best practices for creating Journey Maps that will be effective in transforming your customer’s experience. The infographic discusses:
-What journey maps are and why create them
-The high-level steps to create a customer journey map
-The essentials of effective customer journey maps
-The different types of journey maps (ex: Customer Lifecycle, Service Blueprint)
-An example customer journey.
This document provides an overview of building an effective B2B marketing flywheel. It discusses how the key components of the marketing organization revolve around and gain energy from the brand, website, content assets, and marketing automation system. The marketing mission is to help the sales team grow revenue by increasing top of funnel leads, shortening the sales cycle, and upselling to customers. An integrated marketing plan is needed to reach customers at each stage of their buying journey and build brand recognition, reputation, leads, close rates, revenue, and retention. Guiding principles include focusing on customers, giving value, avoiding get rich quick schemes, creating useful content, integrating all efforts, and driving prospects through the full funnel.
The document discusses value-based selling versus price-based selling. It defines value-based selling as positioning a product or service based on value factors beyond just price. These include quality, delivery timeliness, regulatory compliance, and connecting solutions to customer needs. The document advises crafting value statements, solution messages, and target messages to communicate these value factors. It also stresses the importance of understanding customer needs through a needs analysis to link value propositions to benefits that justify the price.
The document discusses sales meetings and their purpose, types, advantages, and disadvantages. It notes that sales meetings are held for communication, motivation, and exchanging information and ideas. The main types discussed are national sales meetings, regional sales meetings, and the use of technology like closed-circuit TV. Advantages include stimulation for sales personnel and learning from others' experiences, while disadvantages include disruption to business and increased costs.
Customer relationship management unit 1 introductionGanesha Pandian
The document discusses customer relationship management (CRM). It defines CRM as a business strategy focused on identifying and building loyalty with profitable customers. CRM has evolved from functional approaches like sales automation to more strategic approaches. Relationship marketing aims to create long-term partnerships rather than isolated transactions. CRM provides benefits like increased revenue, customer retention, and knowledge. It requires organizational support and changes business processes to focus on customer needs.
Lavasa Digital Marketing Case Study aims to promote Lavasa as a weekend getaway destination through social media engagement and search engine optimization. The objectives are to build loyalty among existing guests and sell hotel packages online. However, the Lavasa website lacks realistic images, has excessive flash, poor navigation, and missing business keywords. Other hospitality brands leverage digital channels better by having more trustworthy, uncluttered content that generates leads and traffic. The Lavasa Facebook page also needs improvements to engage customers more innovatively and deliver its brand message.
This document provides an overview of customer journey mapping and how to build an effective customer journey map. It discusses getting started with mapping, different mapping frameworks and approaches, key considerations when mapping, and how to analyze insights and use the map to improve customer experiences. The goal is to help readers understand customer journey mapping and have success designing and creating great customer experiences.
Distribution of Product-Importance and channels of DistributionSundar B N
The document discusses distribution channels and their importance. It defines distribution as the process of making a product or service available to consumers or businesses directly or indirectly through distributors. It also defines what constitutes a product and provides examples. It then defines a marketing channel as the path taken in the direct or indirect transfer of ownership of a product as it moves from producer to end user. Finally, it provides a brief overview of different types of marketing channels from zero-level to three-level.
Omnichannel Marketing: How to achieve a truly integrated multichannel strategyLuisella Giani
The document summarizes key topics from a strategic marketing and branding forum on omnichannel marketing held on April 14-15, 2016 in Amsterdam. It discusses the expectations of consumers for quick, seamless experiences across channels and moments, and the importance of understanding customer pain points across channels. It also summarizes challenges and opportunities in integrating physical and digital experiences, fulfilling orders across channels, managing customer journeys, and the impact on areas like customer service, supply chain management, and the buyer experience.
Are SOP's the secret to CRM adoption successGary Perkins
Are SOP's or Standard Operating Procedures one of the keys to CRM adoption success. This pack contains some CRM SOP examples and a template for your use.
The document provides an overview of key sales concepts and techniques. It defines sales as a need-satisfying process or problem-solving activity involving an exchange. It discusses understanding customer needs, wants, and demands. Various sales theories and models are described, including AIDA, SPIN, and FABV. Common sales techniques like feature-advantage-benefit selling and handling objections are also summarized. The document outlines the buying and selling processes and closes with a brief discussion of different closing techniques.
This presentation introduces the basics of needs-based selling processes. If you or your sales team is struggling to achieve your objectives, then this presentation is a must view. For more information contact us at dave.gregory@inspiredperformancesolutions.com
Handouts, Loyalty over Gold - Bram AlkemaBram Alkema
The document discusses Bram Alkema's business coaching services and proposes a pilot program. It mentions concepts like loyalty, value engines, revenue, business models, marketing innovation, and creating customers. The last part proposes a 1 hour Skype coaching session as part of a pilot program. Customers would be contacted by XpertNet with details and the costs would be reasonable as it is part of the pilot program.
How to Design a Sales Process for B2B Sales - #1 Tool for the Dream Sales Team Daniel Nilsson
How Can You Grow & Develop Your Sales Pipe If You Don’t Know What You’re Doing? Learn how to design your B2B sales process and increase conversion, get bigger deals and close your deals in less time. I will give you the key steps, the right focus and example of tools that will take your sales team to a new level.
You should read this presentation if you believe in your own and your team's growth.
Personally, I have a deep passion for Growth and I created this presentation after doing extensive research on how I could grow sales into new levels. The data I have reviewed are from marketing experts, sales experts, Gartner, reports and my own personal experience defining sales processes in multiple verticals.
Please feel welcome to share your thoughts, insights or comments. I love feedback. You can send an email to info@daniel-one.com or visit my webpage www.daniel-one.com. I look forward to hearing from you.
Marketing tactics layered on a flawed foundation will fail. This presentation outlines what the foundational elements of a growth strategy are and how to leverage them in your startup marketing and sales efforts.
This document provides guidance on key skills for successful selling. It outlines the basic sales process, including building rapport with customers, qualification, presenting solutions, overcoming objections, and closing the sale. Specific techniques are presented for each step, such as asking probing questions, listening more than talking, clarifying information to address objections, and emphasizing personalized benefits of products and services. The document stresses the importance of genuine engagement with customers, cultural awareness, and continual self-improvement in sales skills and knowledge of offerings.
There are several sales training programs and sales training companies available, making it difficult to determine which one is the right choice. Read this article, a step-by-step guide to choose the best sales training company.
https://www.yatharthmarketing.com/step-by-step-guide-to-choosing-the-best-sales-training-company/
This document provides an overview and summary of techniques for "Push Marketing" and turning prospects into customers. It discusses several methods including:
1. Reveal Marketing - Exposing problems customers are facing to get their attention, then introducing solutions. Generalizing problems so solutions can help broader audiences. Using facts and examples to shine light on problems and highlight solutions.
2. Distinction Style Marketing - Combining the marketer's style with the producer's style to build trust and attract customers to solutions.
3. Surveyor Marketing Approach - Cataloging products/services and using "Benefits Building" to create compelling sales presentations.
The document promotes these techniques as guaranteed to increase sales and profits by
The document discusses different types of sales presentations and their objectives, methods, and advantages/disadvantages. It describes memorized, formula, needs-satisfaction, and problem-solution presentation methods. Memorized presentations involve the salesperson doing most of the talking, while needs-satisfaction allows for more buyer-seller interaction to understand customer needs. The key is selecting the appropriate presentation style based on the customer and sales objectives.
The document discusses various sales presentation methods including memorized, formula, need-satisfaction, and problem-solution approaches. It provides details on when each method is best to use based on factors like knowledge of the customer, sales objective, product type, and complexity of the selling situation. Guidelines are provided for group presentations, negotiating techniques, and selecting the optimal presentation method and approach.
This document provides a guide to improving sales skills. It discusses the importance of investing in professional development even when busy. The guide outlines the main steps of the sales process from researching products and prospects to qualifying leads and conducting sales calls. It emphasizes understanding prospects' needs and pain points to effectively position products as solutions.
This document provides guidance on designing an effective sales process for B2B sales. It discusses defining the customer buying process, sales stages, objectives for each stage, required actions, and tools. Examples of sales and marketing tools are given. The author recommends defining the sales process, continuously improving it, and ensuring success factors like assigning responsibility and qualifying prospects are followed. Three recommended sales tools are Hubspot Sales for email tracking, Calendly for scheduling meetings, and Wunderlist for task management.
The document provides guidance on crafting an effective sales narrative to help prospects choose a product over alternatives. It advises focusing the narrative on insights into what really matters to customers, mapping the alternatives, defining the perfect solution, and showing how the product delivers that solution. Examples are given of sales narratives for Help Scout and Leveljump that follow this structure, starting with insights, mapping alternatives and their pros/cons, defining the perfect world, and then positioning the company's product. Key takeaways emphasize that the narrative should answer why to pick the company over alternatives and that strong positioning is fundamental to the narrative.
The document discusses closing sales, including identifying customer types, recognizing buying signals, timing the close, handling objections, and closing techniques. It defines closing a sale as obtaining agreement to buy from the customer. Buying signals like facial expressions and comments help determine readiness. Techniques include trial closes, the which close between two items, and explaining services to overcome objections using a service close. Preparing responses to potential objections is also advised.
The document discusses closing sales, including identifying customer types, recognizing buying signals, timing the close, handling objections, and closing techniques. It defines closing a sale as obtaining agreement to buy from the customer. Buying signals like facial expressions and comments help determine readiness. Techniques include trial closes, the which close between two items, and explaining services to overcome objections using a service close. Preparing responses to potential objections is also advised.
The document discusses how to improve cold calls by using a value proposition to focus on the customer's needs and pain points. It provides an example of a sales call process that introduces the salesperson and company, identifies the purpose of the call and value adds, discusses product details, and sets up a follow up call. The example call focuses on understanding the customer's challenges and explaining how the SMART Sales System product can help businesses increase sales, leads, and reduce turnover through consultative selling tools and training.
This document provides an overview of basic and advanced selling skills. It discusses key concepts like understanding customer needs and matching products to those needs. It also outlines the selling process from preparation to closing the sale. Specific skills discussed include active listening, overcoming objections, asking open and closed questions, and following up with customers after the sale. The goal is to help sellers understand customers, present solutions to problems, and build long-term customer relationships.
This document provides guidance on developing effective selling skills, from basic to advanced levels. It emphasizes the importance of understanding customer needs and focusing on benefits rather than just product features. The selling process involves preparation, building rapport, presenting solutions, overcoming objections, closing the sale, and following up for customer satisfaction. Key skills include active listening, asking open and closed questions, handling objections, suggesting additional products, and providing ongoing service. Mastering these skills can help salespeople succeed in matching customer needs and gaining sales.
The document discusses the importance of sales training for promoting a company's products and services. It outlines the key elements of an effective sales training course, including understanding one's sales style, planning and preparation, using selling tools, understanding the core business, presentation skills, overcoming objections, closing the sale, and follow up. The training course helps salespeople balance obtaining orders with building effective relationships by teaching techniques for each stage of the sales process.
Similar to Selling value instead of price short version (20)
Knowledge and education are nowadays widely available, often for free. But even if from a financial standpoint knowledge and education are accessible, it demands something maybe more challenging: Time and effort.
Setting boundaries is an important trait that will avoid many troubles and solve many troubles, both at personal and at professional level. And by no means should it be taken as rude or feel apologetic about it. It's a fine trait of personality and of character.
What will define us throughout life is not our possessions or achievements but a habitat that we'll create of internal habits and external conditions where we will gravitate most of the time.
They will forge our character
Things they don't teach at school.pptxAmaro Araujo
Schools teach you how to make a living, but not how to live a life. So, we learn it the hard way and life for many of us is a journey of struggle and suffering.
Having the basics right, will help you out to cope with what life may throw at you. And it's not against you, but often for you.
We rush throughout our lives, existing or making a living but few of us are actually living.
We need to slow down and check where we are, who we are, who we want to become. Bills and responsibilities can´t be the sole or main driver of our lives that in most cases are not aligned with our values and with our conception of life. Do we spend sufficient time with those we love? do we pay attention to the world around us? do we help and support those in need?
We tend to overestimate the influence of the past and underestimate the present, telling ourselves that happiness is always in the future rather than recognizing that today is the only moment we can shape our future. By avoiding dealing with how we feel now and dwelling too much on yesterday, we run from finding peace and fulfillment in the present moment, which is the only time that truly exists.
Urgent patience is a key trait of any good leader, although not widely spread or even applied. Under stress and pressure from markets, board of directors, business results or others, leaders tend to shout and scream for quick actions and results. But fail to run a quick critical thinking analysis and tend to misunderstand movement with action.
Our mind is one of our greatest assets but can also be the source of our suffering. Being attentive to our thoughts and thought habits is crucial to "educate" it and to set an habit of looking at the glass half full, not half empty
Negative feelings shouldn't be ignored or hidden just because we shouldn't feel that way - at least that's what the "positive mindset" torrent throws at us. Though, negative feelings are a very important yellow light to let us know there is unfinished business between our mind and our hearts
We tend to be on a never ending goose chase, always in the lookout for the next big thing that will bring is peace, joy and happiness. And in that process we tend to forget all that we have accomplished and all that we have become. More appreciation for what is and who we are, will make the journey to the next big thing much easier and pleasurable
we're often too attached to the past. Belongings, possession, memories, achievements, titles. And yes they are part of our construction, and we can revisit them once in a while, but we rather not live in permanent on a museum. Let go of the old in order to embrace the new
Whatever we aim or do, should be to impress ourselves, to elevate ourselves, to keep moving forward despite the set backs. To prove us wrong. Not show anyone.
Your delusional image of yourself.pptxAmaro Araujo
We tend to think and believe that our image is sacred, that everyone sees us exactly the same way, the way we see ourselves. This is far from true. Every single person, as a different perception of us, even our closest ones. Our partner sees us differently than our kids.
In the era of multitasking we often take it as a weakness if we turn down tasks or activities. we're afraid to come across a negative person or without skills and ambition to do more. But reality is, time is limited and we have a limited energy to spend and when we embrace more than we reasonably should, we may end up super tired, unease and even stressed out by lack of sufficient quality time.
Road rumble strips aren't there to annoy us, neither to stop us from proceeding to our journey. They are there no wake us up, to get us back on track, to align our course and to do it on a safely manner
You cannot change or undo your past actions, regardless of any shame, embarrassment, pain, or problems they caused. While you can apologize and try to repair damages, scars may remain. It is best to let go of thoughts about changing the past, make peace with what you have lived through, and instead focus on doing what feels right in the present moment while closing the page on the past.
Excluded any sort of interest, external opinions tend to be much more factual based and with clear analytics as it doesn't involve the opinion giver emotions and direct involvement, which tends to diminish the involved person views and analytical thinking
When we have no one bossing us or parents telling us what to do, we tend to lose discipline and accountability to do the things we know we should so but fail to do
Success is the result of many components and in most cases time is one of them. Long time. and what we see, is not - in most cases - a lucky strike, but the seed of many actions, determination, persistence, hard-work, resilience and even sacrifice
1. Sales skills and techniques
Selling value instead
of price
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2. Intro, welcome
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Hello, Amaro Araujo here. welcome to this short session of “Selling
value instead of price” course.
This is a quick overview of a longer version, with the crucial points on
every topic.
3. Topics
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What is Value?
Levels of Perceived Value
Concept of Value Selling
Ask value selling questions
Why Value Selling Falls Short
What You Can Do About It Value Exchange
Presenting a solution
4. What is value?
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Which baby powder will you buy? Why?
Brainstorm -even if only to yourself- to understand why are we attracted to one
side or the other. Notice that the price isn’t the main driver of that choice
(depending in the items, goods or services we’re talking about)
5. Levels of perceived value
Differ by company and customers
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6. Concept of value selling
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Value Selling is an important sales technique that relies on
building on the inherent value of a product or service.
14. Chapter: final last words
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Any book, training or learning session is worthless if you don’t put it into practice.
As in any other area of life, you must keep developing yourself.
This is a “light” version of this module, for a more in depth version feel free to get in
touch.
Becoming an expert sales rep requires time, dedication, education and persistence,
it’s not like acquiring a magic wand and you’re done.
Don’t push, pull.
People don’t want to be sold something. They want to think they bought something.
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You can find me here:
My website/blog: http://amaroaraujo.com/
Linkedin: www.linkedin.com/in/amaroaraujo
Twitter: https://twitter.com/AmaroAlive
My book in Amazon: https://www.amazon.com/Sale is my passion
My Youtube channel:
https://www.youtube.com/c/AmaroAraujoInternationalsalesexecutive
My email address: amaro@amaroaraujo.com
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