The document outlines seven essential managed IT service offerings for 2015, emphasizing 24/7 remote monitoring, mobile device management, and the importance of cloud services. Additionally, it discusses the necessity of 24/7 help desk support, backup and disaster recovery, security against cyber threats, and managed file sync and share solutions. The content serves as a guide for Managed Service Providers (MSPs) to adapt and stay competitive in the evolving IT landscape.

1. 7 Must-Have Managed
IT Services Offerings
for 2015
In 10
Minutes
or Less!

2. Looking to stay ahead of the competition in 2015?
While there’s no one-size-fits-all formula for MSP
success, these are 7 solutions that MSPs should
undoubtedly be offering in 2015.
7 Must-Have Managed IT Services Offerings for 2015

3. 1. 24x7x365
Remote Monitoring
& Management
RMM technology lies at the heart of any
managed IT services today - but are
you offering 24x7x365 support?
• Protect your corporate data and
instantly access your files even on
the weekends (let’s face it,
employees have broken the mold of
the 9am-5pm shift!)
• Choose your RMM provider with
integration in mind – it can make
your life easier down the road.
Michael Mack, president of World
Synergy Enterprises, a strategic
business services firm in Cleveland,
said he likes to use an RMM product
that links with other applications,
making buying decisions “based on
the ability to integrate and how
tightly they integrate.”1
7 Must-Have Managed IT Services Offerings for 2015

4. 2. Mobile Device Management
Did You Know?
• 67% of small to medium-sized
businesses (SMBs) view mobile
solutions as critical to their
business
• Gartner predicts that through 2017,
90% of enterprises will have two or
more mobile operating systems to
support.2
• As one of the fastest-growing
enterprise devices, tablets are
further driving demand for MDM
(…We made an eBook on this, too!)
MDM is Calling: Does Your Business Have an Answer?!
7 Must-Have Managed IT Services Offerings for 2015

5. The cloud isn’t a revolution –
it’s an evolution.
And it’s here to stay. Taking time to do your research now will have
you prepared for when your client inevitably asks about the cloud.
¤ Currently, organizations are using 545 different cloud services
¤ Throughout the next five years, a 44% annual growth in
workloads for the public cloud versus an 8.9% growth for “on-
presmise” computing workloads is expected.3
¤ $13 billion was spent on cloud computing and managed IT
services at the beginning of this year
7 Must-Have Managed IT Services Offerings for 2015
3.

6. 4. 24x7x365 Help Desk"
Just as 24x7 monitoring is
needed today, so too is a 24x7
help desk.
7 Must-Have Managed IT Services Offerings for 2015
• ROI - A help desk can save you quite
a bit of cash when considering
overtime, benefits, and all of the other
expenses required to maintain an in-
house staff
• Flexible Capacity - Rest easy knowing
you can bring on new customers
without having to worry about
additional help desk technicians
• Expertise & Continuous Training
• Freedom to Focus on Strategic
Growth

7. 5. Backup & Disaster
Recovery
As an MSP, you may want to lead
with BDR as your “foot in the door”
because it’s entirely self-explanatory.
Businesses need to backup and
protect data – it’s simply not up for
debate, and organizations of all
shapes and sizes get it.
7 Must-Have Managed IT Services Offerings for 2015
Did you know?:
• 93% of companies that lost their
data center for 10 days or more due
to a disaster filed for bankruptcy
within one year of the disaster4
• Every week 140,000 hard drives
crash in the United States4

8. 6. Security
¤ Cyber-Espionage
¤ DOS attacks
¤ Crimeware
¤ Web App Attacks
¤ Insider Misuse
¤ Miscellaneous errors
¤ Physical Theft and Loss
¤ Payment Card Skimmers
Your clients are seeing security threats
everywhere – whether it’s their email
provider experiencing a data leak, a
financial institution getting hacked, or
their favorite department store being
compromised. It should absolutely be
part of your value stack.
(…You guessed it, we can help you get started with this one too.)
View the CyberSecurity slideshare!
7 Must-Have Managed IT Services Offerings for 2015

9. 7. File Sync and Share"
Employees want to leverage their
personally owned devices to access
corporate data and applications – and
they need software tools in place to help
facilitate that. And with “freemium” and
consumer-grade offerings lacking
appropriate encryption, security and
backup measures, SMBs are becoming
increasingly-aware of the need for a fully-
managed File Sync & Share (FS&S)
solution.
7 Must-Have Managed IT Services Offerings for 2015

10. Thanks for Viewing!
12 Must-Know Cybersecurity Stats of 2014
Want to learn more about any of these offerings?
We’re here to help!
Continuum is a 100% channel-exclusive provider of managed IT services. Our platform is designed specifically for MSPs,
and our success is entirely dependent on the success of our partners. Get in touch with us today to discover how our
software and support teams can provide you with the resources you need to successfully scale your business!
Looking for more great content to help your business grow?
We’ve got plenty. Visit our MSP Resource Center to see more:
MSP Resource Center !"
Sources for the 7 Must-Have Managed IT Offerings for 2015 :
¤ 1.) http://searchitchannel.techtarget.com/feature/RMM-software-selection-process-factors-
Integration-and-beyond, Search IT Channel.
¤ 2.) http://www.gartner.com/newsroom/id/2213115, Newsroom
¤ 3.) http://siliconangle.com/blog/2014/01/27/20-cloud-computing-statistics-tc0114/, 20 Cloud
Computing Statistics Every CIO Should Know, Silicon Angle
¤ 4.) http://www.itispivotal.com/2012/08/05/10-backup-disaster-recovery-statistics-must-know/, #
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