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Interview Skills
UNIT 15:
SWAMI VIVEKANANDA
Contributor Personality Program
An Group Initiative
by
for students and faculty of
Gujarat Technological University
University
Servicesi-become
JULY 2012 BATCH
This Study Material is designed, developed and published by Illumine Knowledge Resources Pvt. Ltd.
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COPYRIGHT DECLARATION
Booklet printed from
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Explore how to give a “Contributor” Interview.
Here you will also learn about common interview questions and how
to develop answers, typical challenges faced in interviews beyond
the questions (such as body language, grooming, presentation), and
most importantly, learn the importance of trust building and creating
confidence in the interview.
Interview Skills
UNIT 15:
Part 1
Before the
Interview
(page 1)
(page 9)
(page 25)
Part 2
During the
Interview
Part 3
After the
Interview
Before the Interview
PART 1:
Learn what to prepare for before
entering an interview
Part 1
Before the
Interview
Part 2
During the
Interview
Part 3
After the
Interview
UNIT 15: INTERVIEW SKILLS
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What is their area of work? What are their current initiatives? What products and services do they
offer?
Who are the key people in the organization? What is their background?
Who are their business associates (such as collaborators, partners, clients, etc.)?
What are their business locations (where is the head quarters, where do they have offices / factories /
etc.)?
What are their stated values and mission? What are the ideas they propagate?
Are there any public achievements or controversies associated with the company?
How old is the organization? How have they grown in that period? Is there any information on its
history?
Do they have a strong training system?
15.1 The Contributor is well-informed about the employer
Do some background research to get to know your potential employer, before going in
for any interview with them.
CHECKLIST: What to learn about the company
check out any blogs and social network pages
(eg: Linked-In, Facebook) of key people in the company
do a web-search to find
any review articles on
the company, press
releases, public writings or
statements, photographs,
etc.
try and connect with some people who are
working / have worked with the company
check company
brochures
check the
company website
Become well-informed
about the employer
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Part 1
Before the
Interview
(page ??)
(page ??)
Part 2
During the
Interview
Part 3
After the
Interview
SWAMI VIVEKANANDA CONTRIBUTOR PERSONALITY PROGRAM FOR GTU – JULY 2012 BATCH
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–	 Being well informed demonstrates your interest in the organization and your keenness
for the job. It also shows that you prepare well for a new engagement/assignment and
don’t just treat it lightly.
–	 Moreover, this will also help you to ask intelligent questions about the company during
the course of the interview.
–	 Learning more about the company will help you to assess and make a more informed
final job decision. Remember, they are assessing you as much as you should be
assessing them. The first few years of your career are critical foundation years where
lots of learning will take place. Choose your employer well.
PROJECT 1:
STEP 1:	 Identify a Company you are interested in applying for / have applied to.
STEP 2: 	Do a background research on that Company, using the checklist given on
page 2, as a guideline.
STEP3:	 Present to the class.
UNIT 15: INTERVIEW SKILLS
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15.2	 The Contributor understands how he / she can
contribute in a job role
If the job profile is well-known / common, then before the interview, proactively find out
what is the kind of work involved in the job role.
Search
newspapers/websites
having supplements
focused on “careers”,
profiling common job
roles (eg: Hindustan
Times, Times of
India, etc.)
Know how you can
contribute in a job role
Do a web
search on the job
role. Many career and
job support websites
provide basic information
on what is the kind of work
involved in
various job roles.
Ask & explore
questions posted on
discussion boards in
online professional
forums on the web (eg:
software
developers forum)
Connect with
people with similar
job profiles over social
networks (such as
Linked-In /
Facebook)
Talk to family /
friends / relatives
who have work
experience in
the area
Talk to seniors from
college who may have
taken up jobs in that
area
Part 1
Before the
Interview
(page ??)
(page ??)
Part 2
During the
Interview
Part 3
After the
Interview
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What is a typical day at work like?
What are some of the important projects that you
have done? What aspects were you responsible
for?
What kind of special skills and capabilities are
needed for success in this job role?
What kind of outputs are expected?
What is the typical working style (eg: desk job /
on the phone / on the field / in teams / etc.)?
What are the challenging parts of the assignment
where one can differentiate oneself?
Is there a lot of problem-solving needed?
Are there opportunities to learn and grow? If yes,
what kind?
Is there any recognition given for special
contributions? If yes, what kind?
Is there a lot of travel?
CHECKLIST: Questions that will help you find out about the job role
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PROJECT 2:
STEP 1:	 Choose a typical job role that people in your campus usually get into (maybe
through campus placements).
STEP 2: 	–	 Do research using sources given on page 4.
	 –	 What people are expected to do in this job role. (Use the checklist given 	
	 abov as a guideline).
STEP 3:	 Based on this, prepare a job profile on how one can contribute in the role.
Present to the class.
UNIT 15: INTERVIEW SKILLS
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Formal Indian wear (sober colored salwar/
churidhar kameez with dupatta OR Sari. No
flashy prints or embroidery) OR Solid color,
conservative western suit with coordinated
blouse
Moderate shoes
Limited jewellery
Neat, professional hairstyle
No / light make-up & perfume
Manicured nails
Portfolio or briefcase for documents
Solid color, conservative trousers
White / light colored long sleeve shirt
Sober looking tie
Dark socks, formal shoes
Avoid fashion accessories / jewellery
Neatly shaven, neat hairstyle
Avoid strong smelling aftershave
Neatly trimmed nails
Portfolio or briefcase for documents
CHECKLIST: Safe dress-code for an interview
WOMEN’S ATTIRE MEN’S ATTIRE
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Professional dressing on your
part shows respect for your
interviewer
15.3	 The Contributor ensures that the first
impression is good
Every profession has its own standards of dressing. Before the interview, understand
what is the expected attire, so that you can go appropriately dressed.
PRACTICE EXERCISE 1: Mark out below which of the following ways of dressing are
appropriate for a person going for an interview of a -
–	 Software Developer’s job
–	 Bank Executive’s job
–	 Fashion Model’s job Colorful
clothes, dark
glasses, cap
Huge earrings
and fashion
accessories
Fashionable
clothes that
reveal a lot
Smart
sober colored
Indian wear
(for women)
Business formals
Tattoos
Flashy
clothes
Part 1
Before the
Interview
(page ??)
(page ??)
Part 2
During the
Interview
Part 3
After the
Interview
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15.4	 The Contributor’s portfolio
Prepare a professional looking portfolio or folder to carry into the interview. Ensure you
have in it all that you may need to show the interviewer.
extra copies of your
resume
references,
recommendation letters
essential supporting
documentation – original
and photocopies (such as
certificates, mark-sheets, etc.)
essential stationery
(pen, blank paper)
Samples of your work that are relevant to the
job applied for (eg: project reports done during
internship, content samples for a content writer,
design portfolio for a designer, etc.)
What doesn’t work What works
–	 Carrying all kinds of documents that are
unnecessary and irrelevant (eg: a certificate
of first prize won in junior school), making it
hard and messy for you to find and take out
documents asked for by an interviewer.
–	 Carrying a few really powerful certificates
and documents that make you stand out. In
case you have missed carrying something the
interviewer asks for, you can say that you will
give it the next day.
–	 Certificates which you have received from
dubious or unknown sources. (eg: a hand-
written letter from a local NGO saying you did
volunteer work there).
–	 False certificates or letters (eg: letter saying you
have worked in a place where you never did).
–	 In cases where you have dubious looking
certificates, come prepared to back up your
claims with references of people / contact
details / background information – because
the employer is likely to ask for it, to investigate
the genuineness of the case. Don’t fabricate.
–	 Companies these days engage professional
agencies for doing background verification
checks.
–	 Serious gaps in your mark-sheets (eg: 10th
Std
mark-sheet is missing, first and second year
college mark-sheets are missing).
–	 Complete proof of your academic record.
What to carry with you when going for an interview
PRACTICE EXERCISE 2: Discuss in groups to add to the list of items given below, on
“what works” and “what doesn’t work”. Present to the class.
Part 1
Before the
Interview
(page ??)
(page ??)
Part 2
During the
Interview
Part 3
After the
Interview
At the Interview
PART 2:
Learn how to conduct yourself in an
interview. Prepare yourself for the
typical questions asked in each of the
7 zones of an interview.
Part 1
Before the
Interview
Part 2
During the
Interview
Part 3
After the
Interview
UNIT 15: INTERVIEW SKILLS
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15.5	 The 7 zones of an interview
Be prepared for all 7 Zones of an Interview
PRACTICE EXERCISE 3: For each zone, discuss in small groups and write down–
– “Why is this zone of the interview process important? What will the interviewer assess of me, based on this?”
–	 Present to the class.
Zone 1 : Getting to the interview
Zone 2 : The first 3 minutes – Introductions
Zone 3 : Testing your credibility / Basic level
Zone 4 : Technical Zone
Zone 5 : Personal Zone
Zone 6 : Career Plans / Aspirations Zone
Zone 7 : Closure / Go Forwards`
1 32 5
6
4
7
Getting to the
interview
ZONE ZONE ZONE
ZONE
ZONE ZONE
ZONE
The first
3 minutes –
Introductions
Testing your
credibility /
basic level
Technical Zone
Personal Zone
Career Plans /
Aspirations Zone
Closure / Go
Forwards
Part 1
Before the
Interview
(page ??)
(page ??)
Part 2
During the
Interview
Part 3
After the
Interview
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Zone 1 : Getting to the interview
Being on time
–	 Find out about the location
in advance so that precious
time is not lost in searching
for the venue.
–	 Keep enough time for
registration at the company
security desk (this could
take time due to elaborate
company procedures or
crowd).
In case of delays /
rescheduling
–	 In case you need to
reschedule the interview
due to unavoidable
reasons, inform the
company and / or
placement agency as
early as possible.
–	 In case you are getting
delayed on the way to the
interview, call and inform
the company.
Keep the company informed
–	 In case you have taken up another job appointment, and have
decided not to pursue this job – call up and inform the company.
–	 It is unprofessional to “not turn up” and keep the interviewers waiting.
This can negatively affect your reputation in the job market.
The Contributor’s
Communication Goal:
Professional Conduct
1 32 5
6
4
7
Getting to the
interview
ZONE ZONE ZONE
ZONE
ZONE ZONE
ZONE
The first
3 minutes –
Introductions
Testing your
credibility /
basic level
Technical Zone
Personal Zone
Career Plans /
Aspirations Zone
Closure / Go
Forwards
UNIT 15: INTERVIEW SKILLS
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PRACTICE EXERCISE 4: Discuss each of the following questions in small groups. Share
examples of similar experiences in context of any previous meeting or appointment.
Write these down.
Q1.	 What are the consequences if you reach in a rush, just on time, and you get called in
for the interview immediately – where you have not had time to cool off and gather
your thoughts?
Q2.	 What if you are not there when they announce your turn? What if you turn up late?
Q3.	 What if you don’t show up and the interviewers are kept waiting?
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Walk in confidently. Show your
proactive attitude by introducing
yourself to the secretary or person
available to receive you. Explain
your reason for coming.
Be cheerful and maintain
eye contact throughout /
during your interview.
Sit forward and upright in your
chair (don’t slouch) and rest
your hands on your lap or on the
table. Your body language should
communicate your alertness.
Greet and shake hands with the
interviewer(s) when you meet
them and introduce yourself.
Thank them for the opportunity
to meet.
The Contributor’s
Communication Goal:
Quiet Confidence
Zone 2 : The first 3 minutes – Introductions
1 32 5
6
4
7
Getting to the
interview
ZONE ZONE ZONE
ZONE
ZONE ZONE
ZONE
The first
3 minutes –
Introductions
Testing your
credibility /
basic level
Technical Zone
Personal Zone
Career Plans /
Aspirations Zone
Closure / Go
Forwards
UNIT 15: INTERVIEW SKILLS
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PRACTICE EXERCISE 5: Imagine that you are the interviewer. What would you think of
the person you are interviewing if –
Q1.	 The person you are interviewing “shows attitude or acts over smart” in the way he/
she interacts with you?
Q2.	 He/she is restless with nervous gestures (such as playing with his/her hair or buttons,
or tapping the table top, or shaking legs under the table)?
Q3.	 He/she is “casual” in his/her manner (such as sitting with legs crossed or stretched
out casually, sitting with one arm resting on the back of the chair, slouching low in
the chair, chewing gum, etc.)?
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Zone 3 : Testing your Credibility / Basic level
1 32 5
6
4
7
Getting to the
interview
ZONE ZONE ZONE
ZONE
ZONE ZONE
ZONE
The first
3 minutes –
Introductions
Testing your
credibility /
basic level
Technical Zone
Personal Zone
Career Plans /
Aspirations Zone
Closure / Go
Forwards
The Contributor’s
Communication Goal:
Personal Credibility
Typical Questions asked
Be prepared for the typical questions that may be asked
Questions on your
educational background
and academic
achievements
Explanations for gaps in
education (if any).
Eg: Why did you take a break
for a year after your 12th
,
before entering college? (You
may have done this to prepare
for competitive entrance
examinations.)Questions about your projects or
work experience (if any). Eg:
–	 What was the project / work team?
–	 What was your role as a team member? What
were you responsible for?
–	 What were the goals of the project?
–	 What were the outputs delivered?
–	 Was it considered as a success by others?
–	 Any acknowledgements received?
–	 What personal successes did you see in it?
–	 What were your key learnings?
Questions about other activities
you have been involved in. Any
other achievements.
PRACTICE EXERCISE 6 : Think about how you can answer the above questions. Put down
a few points for yourself.
Carry proofs of your academic performance (mark-lists, certificates, etc.)
Even in case of gaps, be transparent and honest. Most employers respect transparency. (Don’t fabricate
records. Being found out (even later) could not only cost you the current job, but will also black-list you in
the job market. Employers are likely to investigate your credentials with past employers and institutions
you have been in.)
Keep ready samples of project / work outputs (if any), to show in case asked.
Take permission and inform beforehand, the people you are giving as references. Keep their details ready
in case asked (contact details of people you have worked with – boss / seniors / team leaders / mentors
/ team members).
Be ready with explanation / proofs of special acknowledgements or awards you mention.
Identify a few activities and achievements from your past, that are powerful demonstrations of your
capability to contribute in this job. Focus on talking about these only.
CHECKLIST: How to be prepared
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UNIT 15: INTERVIEW SKILLS
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Zone 4 : Technical Zone
1 32 5
6
4
7
Getting to the
interview
ZONE ZONE ZONE
ZONE
ZONE ZONE
ZONE
The first
3 minutes –
Introductions
Testing your
credibility /
basic level
Technical Zone
Personal Zone
Career Plans /
Aspirations Zone
Closure / Go
Forwards
Questions on your knowledge
of the subject, as relevant to the
domain you are expected to work
in.
Questions on your familiarity
with various tools necessary
for the job (eg: software tools,
technical instruments for
engineers, etc.).
Questions on your thinking
abilities necessary for the job
(eg: problem solving, critical
thinking, etc.)
Questions on your level of
competence in essential skills
for the job (eg: writing skills).
The Contributor’s
Communication Goal:
Technical Competence
What is the subject knowledge you will be expected to have for doing this job well? Have you studied
this well?
What special skills will you need for the job? Have you practiced enough?
What tools will you need for the job you are applying for (eg: specific software packages)? Are you
familiar with these tools?
What is the kind of work you would be expected to do in this job? What thinking abilities will you need for
this? Have you consciously developed these abilities ?
Practice solving practical cases or problems. This is how employers usually test thinking abilities. In
such questions, finding the final ‘right’ answer is less important than demonstrating the way you go
about thinking through the various issues involved.
[A] CHECKLIST: How to be prepared
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Typical Questions asked
Be prepared for the typical questions that may be asked
PRACTICE EXERCISE 7 : Think about how you can answer the above questions. Put down
a few points for yourself.
Don’t be in a hurry in answering questions immediately. Ask for time to think, think through carefully, and
answer clearly, explaining your thinking behind it.
Don’t try to bluff your way through this. If you do not know an answer, it is best to say so, and point out
where you might find the information, or how you would go about finding a solution if you had to solve a
similar problem.
Don’t lie or exaggerate the truth. You may be asked to prove it right then and there. Eg: a person applying
for a copywriter’s job in an advertising agency may be asked to do a ‘copy test’.
[B] CHECKLIST: Keep in mind when answering
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In answer to “tell me about yourself”, talk only of relevant facts in your current life situation and specific
experiences that demonstrate that you are a strong candidate for the job at hand. Don’t give long drawn
life stories!
This is where the interviewer will find out more about your family and social background, constraints that
you might have (eg: inability to stay late at work due to family pressure). If asked, it is best to mention
any such constraints upfront without hiding facts.
Project qualities and strengths that are valued in the workplace - such as enthusiasm in any work, self-
motivation, flexibility, eagerness to learn, willingness to work, and a positive attitude. However, for the
employer to believe you, it is also important to prove these by giving specific examples or experiences
from your college and personal life that demonstrate these qualities in you.
When talking about a weakness, mention what you are doing to overcome that weakness.
Your qualities and strengths should come across in the way you conduct yourself at the interview.
CHECKLIST: Keep in mind when answering
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Zone 5 : Personal Zone
1 32 5
6
4
7
Getting to the
interview
ZONE ZONE ZONE
ZONE
ZONE ZONE
ZONE
The first
3 minutes –
Introductions
Testing your
credibility /
basic level
Technical Zone
Personal Zone
Career Plans /
Aspirations Zone
Closure / Go
Forwards
Typical Questions asked
Be prepared for the typical questions that may be asked
Tell me about a time when you
were confronted with a crisis
What would you do if
you wanted to stand for
college elections and found
that your close friend is
competing against you?
Tell me about a time when you
had to make a decision you knew
would make you unpopular
Describe a time when you
were under pressure and
missed a deadline
Share an experience from your life where
you were greatly disappointed. How did you
handle/cope with the disappointment?
Describe an experience when
you had to do several things
at the same time, and thus
find a balance
Tell me about a time when you
had a conflict with a teammate
or a fellow-student. What did you
do? What else could you have
done?
The Contributor’s
Communication Goal:
I am capable of
learning and growing
with experience
Give an example of one
of your weaknesses and
where it hindered you in
making a decision
What are your key
strengths and
weaknesses?
Tell me about yourself
PRACTICE EXERCISE 8: Think about how you can answer the above questions. Put down a
few points for yourself.
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Zone 6 : Career Plans / Aspirations Zone
1 32 5
6
4
7
Getting to the
interview
ZONE ZONE ZONE
ZONE
ZONE ZONE
ZONE
The first
3 minutes –
Introductions
Testing your
credibility /
basic level
Technical Zone
Personal Zone
Career Plans /
Aspirations Zone
Closure / Go
Forwards
Typical Questions asked
Be prepared for the typical questions that may be asked
Questions about your interest in
the organization in specific and
the industry in general. What is
your interest in this area?
What are your short-term
and long-term goals? Do
you have plans for further
education?
Why do you want to work
for this company? Why
should I hire you?
What do you want to achieve in
life, by the end of your career?
How is this job going to help you
achieve this?
How has your college
experience prepared you for
your career in this field?
The Contributor’s
Communication Goal:
I seek to grow and
contribute
PRACTICE EXERCISE 9: Think about how you can answer the above questions. Put down a
few points for yourself.
Reflect and think about what your long-term career aspirations are, and how this job is aligned to your
long-term goals. Discuss this with someone you trust (seniors / teachers / parents) to get some clarity
before you go for an interview.
Understand the area / field of work in this job. Think about how you might be able to learn and develop
yourself professionally through this job.
Be honest when answering questions in this area – most interviewers will be able to make out if you
have not thought deeply about something and are talking superficially. If you are not clear about your
career goals etc. it is best to say so; however, mention your thinking in this area. It is more important to
communicate that you have thought about these matters, than to show that you know all the answers
already.
CHECKLIST: Keep in mind when answering
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Zone 7 : Closure / Go Forwards
1 32 5
6
4
7
Getting to the
interview
ZONE ZONE ZONE
ZONE
ZONE ZONE
ZONE
The first
3 minutes –
Introductions
Testing your
credibility /
basic level
Technical Zone
Personal Zone
Career Plans /
Aspirations Zone
Closure / Go
Forwards
Prepare to answer “Do you have any
questions to ask of us? “
This seems like a harmless, polite gesture
but there is a lot the interviewer will gather
about you depending on what you ask –
this is the last impression the interviewer
gets about you.
If they offer to contact you,
politely ask when you should
expect their call
As a follow-up of to your interview, you could email
a ‘thank you’ note to your interviewer, noting your
interest in the position.
Reiterate your interest
in the position and
company
Clarify if any other documents or
information are needed from you.
Ensure you send these to them
immediately (within the next few
days).
The Contributor’s
Communication Goal:
I am interested in the
job offer
Thank the
interviewer for
his/her time
Leave with a firm
handshake
UNIT 15: INTERVIEW SKILLS
© JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE
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PRACTICE EXERCISE 10: Imagine that you are the interviewer. What would you think of
the person you are interviewing, if on asking “do you have any questions to ask of us” –
Q1.	 He / she is afraid to ask anything?
Q2.	 Even before you have said whether the person has passed and got the job, he/she
asks about what salary and benefits you will be offering?
Questions that clarify your role and the company’s expectations from you
How this role impacts the overall business and the inter-linkages with other functions/ departments in
the organization
How advancements in technology could impact this industry
What are the career advancement / growth paths available in the company
What kind of on-job training you would be going through
And so on ...
CHECKLIST: Prepare 3-4 questions you can ask of the employer at the close of the
interview. Some ideas –





SWAMI VIVEKANANDA CONTRIBUTOR PERSONALITY PROGRAM FOR GTU – JULY 2012 BATCH
© JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE
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i-become
SummaryofyourCommunicationGoalsineachofthe7zonesoftheinterview:
Professional
Conduct
Quiet
Confidence
Personal
Credibility
Iam
interestedin
thejoboffer
Iamcapableoflearning&
growingwithexperience
Technical
Competence
1325
6
4
7
Iseektogrow
andcontribute
Gettingtothe
interview
Thefirst3
minutes-Introductions
Testingyourcredibility/
basiclevel
Closure/GoForwards
CareerPlans/AspirationsZone
PersonalZone
TechnicalZone
UNIT 15: INTERVIEW SKILLS
© JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE
22 OF 30
i-become
15.6	 The Contributor’s conduct in an interview
How to conduct oneself in an interview
What I speak
Communicate facts
–	 It should not look like you
are ‘fabricating’ or making
up things.
The way I present facts
Show confidence in the facts you
present
–	 Speak confidently and be sure of
yourself.
–	 Being non-committal, vague, giving
inconsistent answers – can give the
impression that you are unsure of
facts / lying.
My mannerisms
Ensure your conduct is pleasing, respectful, and comfortable
–	 Irritating or displeasing mannerisms, carelessness, insensitive behavior, untidy
dressing, etc. will put off the interviewer.
–	 Don’t act in a manner that will make the interviewer uncomfortable.
The way I present my suitability for the job
Let concrete actions / experiences speak for you
–	 Verbal assurances (words without action to back it) are not enough to convince the interviewer
you are ‘right’ for the job.
–	 Demonstrate / concretely prove your suitability for the job. Even if you don’t have certificates
or past work experience to prove something, think of concrete examples from your college or
personal life, that show how you are in action (don’t make up examples, because the employer
may sometimes want to verify these).
The way I communicate
Speak clearly, relevantly and to the point
–	 Don’t ‘ramble’ and give long drawn
answers that will bore the interviewer.
–	 Don’t go round in circles instead of
answering directly.
The way I behave
Focus attention on the interviewer
–	 Be alert and listen carefully to all that the interviewer
has to say.
–	 Make sure you understand a question properly
before you answer.
–	 Focus on what the interviewer is looking for, and not
on yourself and what you want to say.
–	 Not paying attention is a sign of disrespect.






Part 1
Before the
Interview
(page ??)
(page ??)
Part 2
During the
Interview
Part 3
After the
Interview
SWAMI VIVEKANANDA CONTRIBUTOR PERSONALITY PROGRAM FOR GTU – JULY 2012 BATCH
© JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE
23 OF 30
i-become
STEP 3:	 Share feedback in a positive manner to help presenting group member improve
(LOOK OUT: Don’t get into personal criticism).
[Repeat steps 1 to 3 until all group members get their chance for presentation]
STEP 4:	 Individually, reflect and write down some key personal learnings – “tips for
myself” to help improve.
Did you communicate ‘facts’, not making up things?
Did you speak clearly, relevantly, to the point – without rambling unnecessarily?
Were you alert and attentive, listening carefully to any questions asked?
Were you confident of the ‘facts’ you presented? Were the different activities /
examples you talked of consistent with each other?
Was your manner pleasing, respectful, and comfortable?
Did you substantiate all your claims convincingly?
CHECKLIST: Self-Test for Contributor’s Conduct






IN CLASS PROJECT: Do a mock interview
STEP 1:	 Form small groups of 3-4. Each individual: choose any one question to answer
from any of the ‘typical questions’ given in zones 5 or 6 (on page 17 or 18).
STEP 2: 	In groups of 3-4 in the class, each group member gets a chance to present his/
her answer, to others. Others listen, ask any further questions on the topic, and
evaluate the person using the checklist “Self-test for Contributor’s Conduct”.
After the Interview
PART 3:
What are the impressions you have left
behind in the mind of interviewer(s)?
Whether you get selected for the job or
not depends on these impressions. Thus it
is important to leave behind ‘Contributor
Impressions’.
Part 1
Before the
Interview
Part 2
During the
Interview
Part 3
After the
Interview
UNIT 15: INTERVIEW SKILLS
© JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE
26 OF 30
i-become
‘Non-Contributor’ Impressions
[A]
[B]
‘Non-Contributor’ Impressions ‘Contributor’ Impressions
‘Contributor’ Impressions
Too theoretical
Low confidence. No trust in his
own capabilities
What actions of yours could lead to
such an impression? Discuss and
answer.
Will “make things happen” and
create value for us
Trust himself and others
What actions of yours could lead to
such an impression? Discuss and
answer.
What actions of yours could lead to such
an impression? Discuss and answer.
What actions of yours could lead to such
an impression? Discuss and answer.
This is a possible
way how it could
get done…
15.7	 Last and lasting impressions
Part 1
Before the
Interview
(page ??)
(page ??)
Part 2
During the
Interview
Part 3
After the
Interview
PRACTICE EXERCISE 11: Discuss in groups to answer the questions given in each of the
interview scenarios below:
What impressions will you leave behind in the mind of the interviewer(s)?
SWAMI VIVEKANANDA CONTRIBUTOR PERSONALITY PROGRAM FOR GTU – JULY 2012 BATCH
© JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE
27 OF 30
i-become
‘Non-Contributor’ Impressions
‘Non-Contributor’ Impressions
[C]
[D]
‘Contributor’ Impressions
‘Contributor’ Impressions
No ‘substance’ / does not
engage deeply
Talks a lot without relevant
value to the interview
What actions of yours could lead to
such an impression? Discuss and
answer.
What actions of yours could lead to
such an impression? Discuss and
answer.
Thinks and engages deeply with the
subject / challenge
Has something valuable and
meaningful to say
What actions of yours could lead to
such an impression? Discuss and
answer.
What actions of yours could lead to
such an impression? Discuss and
answer.
Blah!
Blah!
Hmmm…This
could be a
possible way
of looking at
the issue…
I did this…
I did that…
Blah! Blah!
Through this
project we
learnt that...
...this would help
in the future in
this way...
UNIT 15: INTERVIEW SKILLS
© JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE
28 OF 30
i-become
‘Non-Contributor’ Impressions
‘Non-Contributor’ Impressions
[E]
[F]
‘Contributor’ Impressions
‘Contributor’ Impressions
Too worried about salaries and
benefits
Too comfort oriented
What actions of yours could lead to
such an impression? Discuss and
answer.
What actions of yours could lead to
such an impression? Discuss and
answer.
Knows that salaries etc. are usual
details, and will be worked out at
the right time
Contribution oriented
What actions of yours could lead to
such an impression? Discuss and
answer.
What actions of yours could lead to
such an impression? Discuss and
answer.
I hope there
is not too
much travel…
Do you’ll work
late often?
What will my
responsibilities
include?
SWAMI VIVEKANANDA CONTRIBUTOR PERSONALITY PROGRAM FOR GTU – JULY 2012 BATCH
© JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE
29 OF 30
i-become
‘Non-Contributor’ Impressions
‘Non-Contributor’ Impressions
[G]
[H]
‘Contributor’ Impressions
‘Contributor’ Impressions
Too rigid
Unreliable / Blames others
What actions of yours could lead to
such an impression? Discuss and
answer.
What actions of yours could lead to
such an impression? Discuss and
answer.
Flexible / Open to new things
Inspires confidence / Takes
responsibility
What actions of yours could lead to
such an impression? Discuss and
answer.
What actions of yours could lead to
such an impression? Discuss and
answer.
I need to know
exactly what
I am supposed
to do. I cannot
take up new
work easily.
If these are
the company’s
goals, I look
forward to
do whatever
is needed to
achieve them.
I did all the
good work but
no one else
in the team
cooperated and
did any work…
My previous
boss was not
good….
The
team was
great… we
accomplished
a lot
together
UNIT 15: INTERVIEW SKILLS
© JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE
30 OF 30
i-become
‘Non-Contributor’ Impressions[I] ‘Contributor’ Impressions
Unwilling to start at the bottom /
Expects too much too soon
Willing to start at the bottom, learn,
and work his way up
What actions of yours could lead to
such an impression? Discuss and
answer.
What actions of yours could lead to
such an impression? Discuss and
answer.
What is the
position I will
be in? I hope
I have a team
working under
me…
Starting
ground up will
be a great
learning
experience for
me… It will
strengthen my
capability in
action
PRACTICE EXERCISE 12: Put down some key personal learnings – “tips for myself” on what
I can develop in myself, so as to leave behind ‘contributor’ impressions.
The material in this workbook is meant to be studied
along with the material available at gtu.ibecome.in
You will find videos, concept presentations, quizzes
to improve your understanding of the topic.
Workbook printed from I-Become ActivGuide

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Sb unit 15_interview_skills_ed2_v2r1_1455376238435

  • 1. Interview Skills UNIT 15: SWAMI VIVEKANANDA Contributor Personality Program An Group Initiative by for students and faculty of Gujarat Technological University University Servicesi-become JULY 2012 BATCH
  • 2. This Study Material is designed, developed and published by Illumine Knowledge Resources Pvt. Ltd. and licensed to Career Knowledge Resources Pvt. Ltd., the promoters of I-Become. All rights are reserved. No part of this Study Material may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise by any person or organization (including program participants) without the prior permission of Illumine Knowledge Resources Pvt. Ltd. COPYRIGHT DECLARATION Booklet printed from i-become
  • 3. Explore how to give a “Contributor” Interview. Here you will also learn about common interview questions and how to develop answers, typical challenges faced in interviews beyond the questions (such as body language, grooming, presentation), and most importantly, learn the importance of trust building and creating confidence in the interview. Interview Skills UNIT 15: Part 1 Before the Interview (page 1) (page 9) (page 25) Part 2 During the Interview Part 3 After the Interview
  • 4.
  • 5. Before the Interview PART 1: Learn what to prepare for before entering an interview Part 1 Before the Interview Part 2 During the Interview Part 3 After the Interview
  • 6. UNIT 15: INTERVIEW SKILLS © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 2 OF 30 i-become What is their area of work? What are their current initiatives? What products and services do they offer? Who are the key people in the organization? What is their background? Who are their business associates (such as collaborators, partners, clients, etc.)? What are their business locations (where is the head quarters, where do they have offices / factories / etc.)? What are their stated values and mission? What are the ideas they propagate? Are there any public achievements or controversies associated with the company? How old is the organization? How have they grown in that period? Is there any information on its history? Do they have a strong training system? 15.1 The Contributor is well-informed about the employer Do some background research to get to know your potential employer, before going in for any interview with them. CHECKLIST: What to learn about the company check out any blogs and social network pages (eg: Linked-In, Facebook) of key people in the company do a web-search to find any review articles on the company, press releases, public writings or statements, photographs, etc. try and connect with some people who are working / have worked with the company check company brochures check the company website Become well-informed about the employer         Part 1 Before the Interview (page ??) (page ??) Part 2 During the Interview Part 3 After the Interview
  • 7. SWAMI VIVEKANANDA CONTRIBUTOR PERSONALITY PROGRAM FOR GTU – JULY 2012 BATCH © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 3 OF 30 i-become – Being well informed demonstrates your interest in the organization and your keenness for the job. It also shows that you prepare well for a new engagement/assignment and don’t just treat it lightly. – Moreover, this will also help you to ask intelligent questions about the company during the course of the interview. – Learning more about the company will help you to assess and make a more informed final job decision. Remember, they are assessing you as much as you should be assessing them. The first few years of your career are critical foundation years where lots of learning will take place. Choose your employer well. PROJECT 1: STEP 1: Identify a Company you are interested in applying for / have applied to. STEP 2: Do a background research on that Company, using the checklist given on page 2, as a guideline. STEP3: Present to the class.
  • 8. UNIT 15: INTERVIEW SKILLS © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 4 OF 30 i-become 15.2 The Contributor understands how he / she can contribute in a job role If the job profile is well-known / common, then before the interview, proactively find out what is the kind of work involved in the job role. Search newspapers/websites having supplements focused on “careers”, profiling common job roles (eg: Hindustan Times, Times of India, etc.) Know how you can contribute in a job role Do a web search on the job role. Many career and job support websites provide basic information on what is the kind of work involved in various job roles. Ask & explore questions posted on discussion boards in online professional forums on the web (eg: software developers forum) Connect with people with similar job profiles over social networks (such as Linked-In / Facebook) Talk to family / friends / relatives who have work experience in the area Talk to seniors from college who may have taken up jobs in that area Part 1 Before the Interview (page ??) (page ??) Part 2 During the Interview Part 3 After the Interview
  • 9. SWAMI VIVEKANANDA CONTRIBUTOR PERSONALITY PROGRAM FOR GTU – JULY 2012 BATCH © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 5 OF 30 i-become What is a typical day at work like? What are some of the important projects that you have done? What aspects were you responsible for? What kind of special skills and capabilities are needed for success in this job role? What kind of outputs are expected? What is the typical working style (eg: desk job / on the phone / on the field / in teams / etc.)? What are the challenging parts of the assignment where one can differentiate oneself? Is there a lot of problem-solving needed? Are there opportunities to learn and grow? If yes, what kind? Is there any recognition given for special contributions? If yes, what kind? Is there a lot of travel? CHECKLIST: Questions that will help you find out about the job role           PROJECT 2: STEP 1: Choose a typical job role that people in your campus usually get into (maybe through campus placements). STEP 2: – Do research using sources given on page 4. – What people are expected to do in this job role. (Use the checklist given abov as a guideline). STEP 3: Based on this, prepare a job profile on how one can contribute in the role. Present to the class.
  • 10. UNIT 15: INTERVIEW SKILLS © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 6 OF 30 i-become Formal Indian wear (sober colored salwar/ churidhar kameez with dupatta OR Sari. No flashy prints or embroidery) OR Solid color, conservative western suit with coordinated blouse Moderate shoes Limited jewellery Neat, professional hairstyle No / light make-up & perfume Manicured nails Portfolio or briefcase for documents Solid color, conservative trousers White / light colored long sleeve shirt Sober looking tie Dark socks, formal shoes Avoid fashion accessories / jewellery Neatly shaven, neat hairstyle Avoid strong smelling aftershave Neatly trimmed nails Portfolio or briefcase for documents CHECKLIST: Safe dress-code for an interview WOMEN’S ATTIRE MEN’S ATTIRE                 Professional dressing on your part shows respect for your interviewer 15.3 The Contributor ensures that the first impression is good Every profession has its own standards of dressing. Before the interview, understand what is the expected attire, so that you can go appropriately dressed. PRACTICE EXERCISE 1: Mark out below which of the following ways of dressing are appropriate for a person going for an interview of a - – Software Developer’s job – Bank Executive’s job – Fashion Model’s job Colorful clothes, dark glasses, cap Huge earrings and fashion accessories Fashionable clothes that reveal a lot Smart sober colored Indian wear (for women) Business formals Tattoos Flashy clothes Part 1 Before the Interview (page ??) (page ??) Part 2 During the Interview Part 3 After the Interview
  • 11. SWAMI VIVEKANANDA CONTRIBUTOR PERSONALITY PROGRAM FOR GTU – JULY 2012 BATCH © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 7 OF 30 i-become 15.4 The Contributor’s portfolio Prepare a professional looking portfolio or folder to carry into the interview. Ensure you have in it all that you may need to show the interviewer. extra copies of your resume references, recommendation letters essential supporting documentation – original and photocopies (such as certificates, mark-sheets, etc.) essential stationery (pen, blank paper) Samples of your work that are relevant to the job applied for (eg: project reports done during internship, content samples for a content writer, design portfolio for a designer, etc.) What doesn’t work What works – Carrying all kinds of documents that are unnecessary and irrelevant (eg: a certificate of first prize won in junior school), making it hard and messy for you to find and take out documents asked for by an interviewer. – Carrying a few really powerful certificates and documents that make you stand out. In case you have missed carrying something the interviewer asks for, you can say that you will give it the next day. – Certificates which you have received from dubious or unknown sources. (eg: a hand- written letter from a local NGO saying you did volunteer work there). – False certificates or letters (eg: letter saying you have worked in a place where you never did). – In cases where you have dubious looking certificates, come prepared to back up your claims with references of people / contact details / background information – because the employer is likely to ask for it, to investigate the genuineness of the case. Don’t fabricate. – Companies these days engage professional agencies for doing background verification checks. – Serious gaps in your mark-sheets (eg: 10th Std mark-sheet is missing, first and second year college mark-sheets are missing). – Complete proof of your academic record. What to carry with you when going for an interview PRACTICE EXERCISE 2: Discuss in groups to add to the list of items given below, on “what works” and “what doesn’t work”. Present to the class. Part 1 Before the Interview (page ??) (page ??) Part 2 During the Interview Part 3 After the Interview
  • 12.
  • 13. At the Interview PART 2: Learn how to conduct yourself in an interview. Prepare yourself for the typical questions asked in each of the 7 zones of an interview. Part 1 Before the Interview Part 2 During the Interview Part 3 After the Interview
  • 14. UNIT 15: INTERVIEW SKILLS © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 10 OF 30 i-become 15.5 The 7 zones of an interview Be prepared for all 7 Zones of an Interview PRACTICE EXERCISE 3: For each zone, discuss in small groups and write down– – “Why is this zone of the interview process important? What will the interviewer assess of me, based on this?” – Present to the class. Zone 1 : Getting to the interview Zone 2 : The first 3 minutes – Introductions Zone 3 : Testing your credibility / Basic level Zone 4 : Technical Zone Zone 5 : Personal Zone Zone 6 : Career Plans / Aspirations Zone Zone 7 : Closure / Go Forwards` 1 32 5 6 4 7 Getting to the interview ZONE ZONE ZONE ZONE ZONE ZONE ZONE The first 3 minutes – Introductions Testing your credibility / basic level Technical Zone Personal Zone Career Plans / Aspirations Zone Closure / Go Forwards Part 1 Before the Interview (page ??) (page ??) Part 2 During the Interview Part 3 After the Interview
  • 15. SWAMI VIVEKANANDA CONTRIBUTOR PERSONALITY PROGRAM FOR GTU – JULY 2012 BATCH © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 11 OF 30 i-become Zone 1 : Getting to the interview Being on time – Find out about the location in advance so that precious time is not lost in searching for the venue. – Keep enough time for registration at the company security desk (this could take time due to elaborate company procedures or crowd). In case of delays / rescheduling – In case you need to reschedule the interview due to unavoidable reasons, inform the company and / or placement agency as early as possible. – In case you are getting delayed on the way to the interview, call and inform the company. Keep the company informed – In case you have taken up another job appointment, and have decided not to pursue this job – call up and inform the company. – It is unprofessional to “not turn up” and keep the interviewers waiting. This can negatively affect your reputation in the job market. The Contributor’s Communication Goal: Professional Conduct 1 32 5 6 4 7 Getting to the interview ZONE ZONE ZONE ZONE ZONE ZONE ZONE The first 3 minutes – Introductions Testing your credibility / basic level Technical Zone Personal Zone Career Plans / Aspirations Zone Closure / Go Forwards
  • 16. UNIT 15: INTERVIEW SKILLS © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 12 OF 30 i-become PRACTICE EXERCISE 4: Discuss each of the following questions in small groups. Share examples of similar experiences in context of any previous meeting or appointment. Write these down. Q1. What are the consequences if you reach in a rush, just on time, and you get called in for the interview immediately – where you have not had time to cool off and gather your thoughts? Q2. What if you are not there when they announce your turn? What if you turn up late? Q3. What if you don’t show up and the interviewers are kept waiting?
  • 17. SWAMI VIVEKANANDA CONTRIBUTOR PERSONALITY PROGRAM FOR GTU – JULY 2012 BATCH © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 13 OF 30 i-become Walk in confidently. Show your proactive attitude by introducing yourself to the secretary or person available to receive you. Explain your reason for coming. Be cheerful and maintain eye contact throughout / during your interview. Sit forward and upright in your chair (don’t slouch) and rest your hands on your lap or on the table. Your body language should communicate your alertness. Greet and shake hands with the interviewer(s) when you meet them and introduce yourself. Thank them for the opportunity to meet. The Contributor’s Communication Goal: Quiet Confidence Zone 2 : The first 3 minutes – Introductions 1 32 5 6 4 7 Getting to the interview ZONE ZONE ZONE ZONE ZONE ZONE ZONE The first 3 minutes – Introductions Testing your credibility / basic level Technical Zone Personal Zone Career Plans / Aspirations Zone Closure / Go Forwards
  • 18. UNIT 15: INTERVIEW SKILLS © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 14 OF 30 i-become PRACTICE EXERCISE 5: Imagine that you are the interviewer. What would you think of the person you are interviewing if – Q1. The person you are interviewing “shows attitude or acts over smart” in the way he/ she interacts with you? Q2. He/she is restless with nervous gestures (such as playing with his/her hair or buttons, or tapping the table top, or shaking legs under the table)? Q3. He/she is “casual” in his/her manner (such as sitting with legs crossed or stretched out casually, sitting with one arm resting on the back of the chair, slouching low in the chair, chewing gum, etc.)?
  • 19. SWAMI VIVEKANANDA CONTRIBUTOR PERSONALITY PROGRAM FOR GTU – JULY 2012 BATCH © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 15 OF 30 i-become Zone 3 : Testing your Credibility / Basic level 1 32 5 6 4 7 Getting to the interview ZONE ZONE ZONE ZONE ZONE ZONE ZONE The first 3 minutes – Introductions Testing your credibility / basic level Technical Zone Personal Zone Career Plans / Aspirations Zone Closure / Go Forwards The Contributor’s Communication Goal: Personal Credibility Typical Questions asked Be prepared for the typical questions that may be asked Questions on your educational background and academic achievements Explanations for gaps in education (if any). Eg: Why did you take a break for a year after your 12th , before entering college? (You may have done this to prepare for competitive entrance examinations.)Questions about your projects or work experience (if any). Eg: – What was the project / work team? – What was your role as a team member? What were you responsible for? – What were the goals of the project? – What were the outputs delivered? – Was it considered as a success by others? – Any acknowledgements received? – What personal successes did you see in it? – What were your key learnings? Questions about other activities you have been involved in. Any other achievements. PRACTICE EXERCISE 6 : Think about how you can answer the above questions. Put down a few points for yourself. Carry proofs of your academic performance (mark-lists, certificates, etc.) Even in case of gaps, be transparent and honest. Most employers respect transparency. (Don’t fabricate records. Being found out (even later) could not only cost you the current job, but will also black-list you in the job market. Employers are likely to investigate your credentials with past employers and institutions you have been in.) Keep ready samples of project / work outputs (if any), to show in case asked. Take permission and inform beforehand, the people you are giving as references. Keep their details ready in case asked (contact details of people you have worked with – boss / seniors / team leaders / mentors / team members). Be ready with explanation / proofs of special acknowledgements or awards you mention. Identify a few activities and achievements from your past, that are powerful demonstrations of your capability to contribute in this job. Focus on talking about these only. CHECKLIST: How to be prepared      
  • 20. UNIT 15: INTERVIEW SKILLS © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 16 OF 30 i-become Zone 4 : Technical Zone 1 32 5 6 4 7 Getting to the interview ZONE ZONE ZONE ZONE ZONE ZONE ZONE The first 3 minutes – Introductions Testing your credibility / basic level Technical Zone Personal Zone Career Plans / Aspirations Zone Closure / Go Forwards Questions on your knowledge of the subject, as relevant to the domain you are expected to work in. Questions on your familiarity with various tools necessary for the job (eg: software tools, technical instruments for engineers, etc.). Questions on your thinking abilities necessary for the job (eg: problem solving, critical thinking, etc.) Questions on your level of competence in essential skills for the job (eg: writing skills). The Contributor’s Communication Goal: Technical Competence What is the subject knowledge you will be expected to have for doing this job well? Have you studied this well? What special skills will you need for the job? Have you practiced enough? What tools will you need for the job you are applying for (eg: specific software packages)? Are you familiar with these tools? What is the kind of work you would be expected to do in this job? What thinking abilities will you need for this? Have you consciously developed these abilities ? Practice solving practical cases or problems. This is how employers usually test thinking abilities. In such questions, finding the final ‘right’ answer is less important than demonstrating the way you go about thinking through the various issues involved. [A] CHECKLIST: How to be prepared      Typical Questions asked Be prepared for the typical questions that may be asked PRACTICE EXERCISE 7 : Think about how you can answer the above questions. Put down a few points for yourself. Don’t be in a hurry in answering questions immediately. Ask for time to think, think through carefully, and answer clearly, explaining your thinking behind it. Don’t try to bluff your way through this. If you do not know an answer, it is best to say so, and point out where you might find the information, or how you would go about finding a solution if you had to solve a similar problem. Don’t lie or exaggerate the truth. You may be asked to prove it right then and there. Eg: a person applying for a copywriter’s job in an advertising agency may be asked to do a ‘copy test’. [B] CHECKLIST: Keep in mind when answering   
  • 21. SWAMI VIVEKANANDA CONTRIBUTOR PERSONALITY PROGRAM FOR GTU – JULY 2012 BATCH © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 17 OF 30 i-become In answer to “tell me about yourself”, talk only of relevant facts in your current life situation and specific experiences that demonstrate that you are a strong candidate for the job at hand. Don’t give long drawn life stories! This is where the interviewer will find out more about your family and social background, constraints that you might have (eg: inability to stay late at work due to family pressure). If asked, it is best to mention any such constraints upfront without hiding facts. Project qualities and strengths that are valued in the workplace - such as enthusiasm in any work, self- motivation, flexibility, eagerness to learn, willingness to work, and a positive attitude. However, for the employer to believe you, it is also important to prove these by giving specific examples or experiences from your college and personal life that demonstrate these qualities in you. When talking about a weakness, mention what you are doing to overcome that weakness. Your qualities and strengths should come across in the way you conduct yourself at the interview. CHECKLIST: Keep in mind when answering      Zone 5 : Personal Zone 1 32 5 6 4 7 Getting to the interview ZONE ZONE ZONE ZONE ZONE ZONE ZONE The first 3 minutes – Introductions Testing your credibility / basic level Technical Zone Personal Zone Career Plans / Aspirations Zone Closure / Go Forwards Typical Questions asked Be prepared for the typical questions that may be asked Tell me about a time when you were confronted with a crisis What would you do if you wanted to stand for college elections and found that your close friend is competing against you? Tell me about a time when you had to make a decision you knew would make you unpopular Describe a time when you were under pressure and missed a deadline Share an experience from your life where you were greatly disappointed. How did you handle/cope with the disappointment? Describe an experience when you had to do several things at the same time, and thus find a balance Tell me about a time when you had a conflict with a teammate or a fellow-student. What did you do? What else could you have done? The Contributor’s Communication Goal: I am capable of learning and growing with experience Give an example of one of your weaknesses and where it hindered you in making a decision What are your key strengths and weaknesses? Tell me about yourself PRACTICE EXERCISE 8: Think about how you can answer the above questions. Put down a few points for yourself.
  • 22. UNIT 15: INTERVIEW SKILLS © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 18 OF 30 i-become Zone 6 : Career Plans / Aspirations Zone 1 32 5 6 4 7 Getting to the interview ZONE ZONE ZONE ZONE ZONE ZONE ZONE The first 3 minutes – Introductions Testing your credibility / basic level Technical Zone Personal Zone Career Plans / Aspirations Zone Closure / Go Forwards Typical Questions asked Be prepared for the typical questions that may be asked Questions about your interest in the organization in specific and the industry in general. What is your interest in this area? What are your short-term and long-term goals? Do you have plans for further education? Why do you want to work for this company? Why should I hire you? What do you want to achieve in life, by the end of your career? How is this job going to help you achieve this? How has your college experience prepared you for your career in this field? The Contributor’s Communication Goal: I seek to grow and contribute PRACTICE EXERCISE 9: Think about how you can answer the above questions. Put down a few points for yourself. Reflect and think about what your long-term career aspirations are, and how this job is aligned to your long-term goals. Discuss this with someone you trust (seniors / teachers / parents) to get some clarity before you go for an interview. Understand the area / field of work in this job. Think about how you might be able to learn and develop yourself professionally through this job. Be honest when answering questions in this area – most interviewers will be able to make out if you have not thought deeply about something and are talking superficially. If you are not clear about your career goals etc. it is best to say so; however, mention your thinking in this area. It is more important to communicate that you have thought about these matters, than to show that you know all the answers already. CHECKLIST: Keep in mind when answering   
  • 23. SWAMI VIVEKANANDA CONTRIBUTOR PERSONALITY PROGRAM FOR GTU – JULY 2012 BATCH © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 19 OF 30 i-become Zone 7 : Closure / Go Forwards 1 32 5 6 4 7 Getting to the interview ZONE ZONE ZONE ZONE ZONE ZONE ZONE The first 3 minutes – Introductions Testing your credibility / basic level Technical Zone Personal Zone Career Plans / Aspirations Zone Closure / Go Forwards Prepare to answer “Do you have any questions to ask of us? “ This seems like a harmless, polite gesture but there is a lot the interviewer will gather about you depending on what you ask – this is the last impression the interviewer gets about you. If they offer to contact you, politely ask when you should expect their call As a follow-up of to your interview, you could email a ‘thank you’ note to your interviewer, noting your interest in the position. Reiterate your interest in the position and company Clarify if any other documents or information are needed from you. Ensure you send these to them immediately (within the next few days). The Contributor’s Communication Goal: I am interested in the job offer Thank the interviewer for his/her time Leave with a firm handshake
  • 24. UNIT 15: INTERVIEW SKILLS © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 20 OF 30 i-become PRACTICE EXERCISE 10: Imagine that you are the interviewer. What would you think of the person you are interviewing, if on asking “do you have any questions to ask of us” – Q1. He / she is afraid to ask anything? Q2. Even before you have said whether the person has passed and got the job, he/she asks about what salary and benefits you will be offering? Questions that clarify your role and the company’s expectations from you How this role impacts the overall business and the inter-linkages with other functions/ departments in the organization How advancements in technology could impact this industry What are the career advancement / growth paths available in the company What kind of on-job training you would be going through And so on ... CHECKLIST: Prepare 3-4 questions you can ask of the employer at the close of the interview. Some ideas –     
  • 25. SWAMI VIVEKANANDA CONTRIBUTOR PERSONALITY PROGRAM FOR GTU – JULY 2012 BATCH © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 21 OF 30 i-become SummaryofyourCommunicationGoalsineachofthe7zonesoftheinterview: Professional Conduct Quiet Confidence Personal Credibility Iam interestedin thejoboffer Iamcapableoflearning& growingwithexperience Technical Competence 1325 6 4 7 Iseektogrow andcontribute Gettingtothe interview Thefirst3 minutes-Introductions Testingyourcredibility/ basiclevel Closure/GoForwards CareerPlans/AspirationsZone PersonalZone TechnicalZone
  • 26. UNIT 15: INTERVIEW SKILLS © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 22 OF 30 i-become 15.6 The Contributor’s conduct in an interview How to conduct oneself in an interview What I speak Communicate facts – It should not look like you are ‘fabricating’ or making up things. The way I present facts Show confidence in the facts you present – Speak confidently and be sure of yourself. – Being non-committal, vague, giving inconsistent answers – can give the impression that you are unsure of facts / lying. My mannerisms Ensure your conduct is pleasing, respectful, and comfortable – Irritating or displeasing mannerisms, carelessness, insensitive behavior, untidy dressing, etc. will put off the interviewer. – Don’t act in a manner that will make the interviewer uncomfortable. The way I present my suitability for the job Let concrete actions / experiences speak for you – Verbal assurances (words without action to back it) are not enough to convince the interviewer you are ‘right’ for the job. – Demonstrate / concretely prove your suitability for the job. Even if you don’t have certificates or past work experience to prove something, think of concrete examples from your college or personal life, that show how you are in action (don’t make up examples, because the employer may sometimes want to verify these). The way I communicate Speak clearly, relevantly and to the point – Don’t ‘ramble’ and give long drawn answers that will bore the interviewer. – Don’t go round in circles instead of answering directly. The way I behave Focus attention on the interviewer – Be alert and listen carefully to all that the interviewer has to say. – Make sure you understand a question properly before you answer. – Focus on what the interviewer is looking for, and not on yourself and what you want to say. – Not paying attention is a sign of disrespect.       Part 1 Before the Interview (page ??) (page ??) Part 2 During the Interview Part 3 After the Interview
  • 27. SWAMI VIVEKANANDA CONTRIBUTOR PERSONALITY PROGRAM FOR GTU – JULY 2012 BATCH © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 23 OF 30 i-become STEP 3: Share feedback in a positive manner to help presenting group member improve (LOOK OUT: Don’t get into personal criticism). [Repeat steps 1 to 3 until all group members get their chance for presentation] STEP 4: Individually, reflect and write down some key personal learnings – “tips for myself” to help improve. Did you communicate ‘facts’, not making up things? Did you speak clearly, relevantly, to the point – without rambling unnecessarily? Were you alert and attentive, listening carefully to any questions asked? Were you confident of the ‘facts’ you presented? Were the different activities / examples you talked of consistent with each other? Was your manner pleasing, respectful, and comfortable? Did you substantiate all your claims convincingly? CHECKLIST: Self-Test for Contributor’s Conduct       IN CLASS PROJECT: Do a mock interview STEP 1: Form small groups of 3-4. Each individual: choose any one question to answer from any of the ‘typical questions’ given in zones 5 or 6 (on page 17 or 18). STEP 2: In groups of 3-4 in the class, each group member gets a chance to present his/ her answer, to others. Others listen, ask any further questions on the topic, and evaluate the person using the checklist “Self-test for Contributor’s Conduct”.
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  • 29. After the Interview PART 3: What are the impressions you have left behind in the mind of interviewer(s)? Whether you get selected for the job or not depends on these impressions. Thus it is important to leave behind ‘Contributor Impressions’. Part 1 Before the Interview Part 2 During the Interview Part 3 After the Interview
  • 30. UNIT 15: INTERVIEW SKILLS © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 26 OF 30 i-become ‘Non-Contributor’ Impressions [A] [B] ‘Non-Contributor’ Impressions ‘Contributor’ Impressions ‘Contributor’ Impressions Too theoretical Low confidence. No trust in his own capabilities What actions of yours could lead to such an impression? Discuss and answer. Will “make things happen” and create value for us Trust himself and others What actions of yours could lead to such an impression? Discuss and answer. What actions of yours could lead to such an impression? Discuss and answer. What actions of yours could lead to such an impression? Discuss and answer. This is a possible way how it could get done… 15.7 Last and lasting impressions Part 1 Before the Interview (page ??) (page ??) Part 2 During the Interview Part 3 After the Interview PRACTICE EXERCISE 11: Discuss in groups to answer the questions given in each of the interview scenarios below: What impressions will you leave behind in the mind of the interviewer(s)?
  • 31. SWAMI VIVEKANANDA CONTRIBUTOR PERSONALITY PROGRAM FOR GTU – JULY 2012 BATCH © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 27 OF 30 i-become ‘Non-Contributor’ Impressions ‘Non-Contributor’ Impressions [C] [D] ‘Contributor’ Impressions ‘Contributor’ Impressions No ‘substance’ / does not engage deeply Talks a lot without relevant value to the interview What actions of yours could lead to such an impression? Discuss and answer. What actions of yours could lead to such an impression? Discuss and answer. Thinks and engages deeply with the subject / challenge Has something valuable and meaningful to say What actions of yours could lead to such an impression? Discuss and answer. What actions of yours could lead to such an impression? Discuss and answer. Blah! Blah! Hmmm…This could be a possible way of looking at the issue… I did this… I did that… Blah! Blah! Through this project we learnt that... ...this would help in the future in this way...
  • 32. UNIT 15: INTERVIEW SKILLS © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 28 OF 30 i-become ‘Non-Contributor’ Impressions ‘Non-Contributor’ Impressions [E] [F] ‘Contributor’ Impressions ‘Contributor’ Impressions Too worried about salaries and benefits Too comfort oriented What actions of yours could lead to such an impression? Discuss and answer. What actions of yours could lead to such an impression? Discuss and answer. Knows that salaries etc. are usual details, and will be worked out at the right time Contribution oriented What actions of yours could lead to such an impression? Discuss and answer. What actions of yours could lead to such an impression? Discuss and answer. I hope there is not too much travel… Do you’ll work late often? What will my responsibilities include?
  • 33. SWAMI VIVEKANANDA CONTRIBUTOR PERSONALITY PROGRAM FOR GTU – JULY 2012 BATCH © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 29 OF 30 i-become ‘Non-Contributor’ Impressions ‘Non-Contributor’ Impressions [G] [H] ‘Contributor’ Impressions ‘Contributor’ Impressions Too rigid Unreliable / Blames others What actions of yours could lead to such an impression? Discuss and answer. What actions of yours could lead to such an impression? Discuss and answer. Flexible / Open to new things Inspires confidence / Takes responsibility What actions of yours could lead to such an impression? Discuss and answer. What actions of yours could lead to such an impression? Discuss and answer. I need to know exactly what I am supposed to do. I cannot take up new work easily. If these are the company’s goals, I look forward to do whatever is needed to achieve them. I did all the good work but no one else in the team cooperated and did any work… My previous boss was not good…. The team was great… we accomplished a lot together
  • 34. UNIT 15: INTERVIEW SKILLS © JULY 2012 EDITION; ILLUMINE KNOWLEDGE RESOURCES PVT LTD; ALL RIGHTS RESERVED. DEVELOPED BY ILLUMINE FOR THE I-BECOME INITIATIVE 30 OF 30 i-become ‘Non-Contributor’ Impressions[I] ‘Contributor’ Impressions Unwilling to start at the bottom / Expects too much too soon Willing to start at the bottom, learn, and work his way up What actions of yours could lead to such an impression? Discuss and answer. What actions of yours could lead to such an impression? Discuss and answer. What is the position I will be in? I hope I have a team working under me… Starting ground up will be a great learning experience for me… It will strengthen my capability in action PRACTICE EXERCISE 12: Put down some key personal learnings – “tips for myself” on what I can develop in myself, so as to leave behind ‘contributor’ impressions.
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  • 36. The material in this workbook is meant to be studied along with the material available at gtu.ibecome.in You will find videos, concept presentations, quizzes to improve your understanding of the topic. Workbook printed from I-Become ActivGuide