1. Sarah Pargeon
129 Clipper Drive,
Newport News, VA 23602
(740) 459-0079
sdpargeon@yahoo.com
QUALIFICATIONS
 Over 8 years experience in competitive research, analysis and reporting for
network and mobile security software
 Over 13 years of exemplary customer service experience
 Loyal, dedicated, highly self-motivated achiever, with a strong work ethic and
meticulous attention to detail
 Superior verbal and written communication skills across with no cultural gaps
EXPERIENCE
Portfolio Recovery Associates (PRA)
Account Representation Nov 2015 - Current
 Consumer debt collection
 Managing accounts and payments with customers.
 Financial calculations and planning with customers who are delinquent in their
account(s).
 Negotiating settlements or custom payment plans.
 Maintaining a positive attitude while being empathetic to customer’s
circumstances.
Viewabill Dec 2013 – Feb 2015
Technical Sales / Account Manager
 Maintaining customer relationships with Law Firms and their clients.
 Acquiring new law firms to adopt the Viewabill software to offer their clients.
 Technical demo’s for new clients and Law Firms.
 Providing transparency concierge services to many elite customers.
 Reconstructing manuals and creating manuals, as well as necessary
documentation.
 Providing extensive security documentation for clients.
 Working directly with the Co-Founders of the company and our CTO to
implement new procedures and policies.
Juniper Networks, Inc. (formerly SMobile Systems) Feb 2012 – Dec 2012
Technical Marketing Specialist
 Supporting field sales engineers in positioning and selling mobile security, mobile
device management (MDM), and remote/mobile access products.
 Educating enterprise and service provider field sales and sales engineering teams,
as well as channel partner sales and sales engineers, on how best to position and
sell mobile security and device management with remote/mobile access (SSL VPN)

2. and network access control (NAC) products.
 Presenting and demonstrating Junos Pulse client application, and Junos Pulse
Mobile Security Suite, Juniper’s mobile security and mobile device management
(MDM) application at technology trade events, customer meetings, and sales and
partner training events worldwide.
 Presenting and demonstrating mobile and remote access (SSL VPN) products in
marketing and product training courses for partners and customers.
 Creating, managing, administering, and maintaining sales, partner and customer
accounts in cloud-based demonstration environment.
Juniper Networks, Inc. (formerly SMobile Sytems) Aug 2010 – Feb 2012
Mobile Security Account Manager, MSS Special Project Liaison
 Created and managed enterprise and service provider accounts in cloud-based
production environment.
 Provided customer support for legacy SMobile and new Juniper enterprise, service
provider and consumer customers for mobile security/MDM application.
 Designed and delivered comprehensive customer support training for internal
support teams, as well as support teams at global Tier 1 service provider customers.
 Provided quality training for marketing and sales teams globally for mobile security,
while working closely with them on new sales and marketing ideas for our product.
 Q&A testing of custom-developed and -branded software builds prior to release.
 Developed and published branding guides for major enterprise and service provider
customers, including IBM and Telefonica.
 Worked with and consulted for national government agencies in aligning and
implementing appropriate mobile security.
 Assisted Juniper’s strategic alliances team with the creation and closing of partner
alliance agreements, and in building vital partner relationships.
 Spent significant time in designing and aligning new guidelines and procedures for
partners with strategic alliances, professional services, order management, legal,
operations, and other internal departments
SMobile Systems April 2005 – Aug 2010
Office Manager / Executive Assistant
 Managed inventory and was responsible for all product and component ordering.
 Performed miscellaneous inventory, employee, financial, and industry data
reporting.
 Served as the “voice” and “face” of SMobile Systems, answering and directing all
incoming company calls, and greeting all company visitors with a positive and
professional attitude.
 Maintained corporate billing and invoices.
 Entered and filed quarterly and annual personal and business tax reports.
 Managed travel plans and reservation for all company executives.
 Maintained and administered meeting schedules for multiple executives, and
managed the executive and company calendar.
Education
University of Phoenix April 2011 - October 2013