1. Tim Davis
137 W. 9th Street #19 Azusa, CA91702 | Phone: 704-904-7125 E-Mail: timothytdavis@gmail.com
Objective
To obtain a position that will allow me to lead a team in offering the best customer experience possible.
Experience
Client Services Analyst – Imagine Software Jan. 2014 to Jan. 2016
 Created dashboards and early warning flags that identified client systems reporting accounts receivable
performance outside of the average across the client base
 Preformed evaluations, at the request of management or clients, detailing client strengths and weaknesses
while highlighting opportunities for increased revenue and/or practice performance
 Worked with client executive teams to develop requirements and test case scenarios for development of new
function and user interface requests
 Educated and mentored Client Success Managers in best practices for maintaining relationships with clients
as well as in product knowledge and competency
 Monitored and ensured proper completion of database migrations into the Imagine Billing System
 Acted as Reports and ANSI 835 Remittance File content specialist
Client Success Manager – Imagine Software April 2012 – Jan. 2014
 Monitored the ticket progress of 15 or more individual clients, ensuring prompt response and timely
resolution to all reported support issues
 Conducted bi-weekly status calls with clients to confirm progress on priority items and maintain open lines
of communication between the client and the support team
 Held quarterly “New Features” calls with all clients to promote awareness of product enhancements and best
practices across the entire user base
 Coordinated new interface, module, and custom features requests with the product management and sales
teams, ensuring that requirements were correctly gathered and executed
 Supervised the transition of clients from the implementation phase to the permanent client services phase
Technical Support Representative – Imagine Software April 2009 – April 2012
 Provided Tier I product support, including phone support and remote session trouble shooting; creation and
initial routing of trouble tickets; and specialistknowledge of reports and electronic remittance
Education
Azusa Pacific University May 2001
Bachelor of Arts Degree in Biblical Studies and Christian Ministries
Accomplishments
2015 - Authored article “Big Data: Big Deal or Big Dread”. Currently holds the highest number of hits registered
of any article on the Imagine Company Blog (as of 12/1/2015)-- https://www.imagineteam.com/blog/big-data-
big-deal-or-big-dread-and-how-does-it-impact-medical-billing
2014 - Created early warning dashboard for CSM to see problem clients for the first time in company history
2013 - Formalized the Client Practice Evaluation Process
2012 - Created the Client Relationship Manager position
2011 - “Bull Dog” award: Awarded by my peers for client advocacy, never giving up until projects were
completed

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Skills
Revenue Cycle Management: understanding impact of billing processes from start to finish
MS SQL: scripting queries and basic data manipulation functions
Targit: business intelligence dashboard and data analysis creation and training
MS Excel: pivot table creation, as well as analysis and features such as concatenation and standard deviation
Prezi, PowerPoint, KeyNote: presenting boring reporting data in a way that keeps audience attention