2. We at SINESTAR INFOTECH believe in delivering best possible services to our
clients and at a cost which is best suited to their business. We work on the
principles of effectiveness and efficiency i.e. delivering very best at a very low
cost. We offer full in and out promotion to your business through our latest
advanced internet marketing tools.
SINESTAR INFOTECH is in this business with a long-term vision and its efforts
are therefore directed towards building sustainable strengths. Our beliefs are the
guiding lights in reaching these decisions.
Our success in the long run would therefore depend upon the translation of these
beliefs into a market image. We offer customized business data processing
services and web services that match international standards in terms of precision
and timely execution.
About Us
3. Customer Life Management Cycle
Customers interact with brands through a multitude of channels: telephone,
email, chat, social media, and face-to-face in retail, at events, or at their own
doorstep. Ensuring that each channel delivers a consistently excellent customer
experience builds greater affinity between the customer and brand, and enables
the brands to differentiate themselves from their competition.
We deliver customer experience management through an integrated
multichannel customer contact service offering. Our customer contact centers
are equipped to handle voice, mail, chat, and even social media monitoring and
engagement tools that are state-of-the-art.
We have more than 26 people in our center, and can provide a solution that is
the optimal blend of cultural affinity and cost arbitrage across the entire
customer management lifecycle.
How We Do It ?
4. How We Do It ?
Customer
Care
Retention
Management
Customer
Prospecting
Customer
Acquisitions
Activation /
Order
Processing
Cross Sell
Up sell
5. How We Do It ?
• Lead Generation
• Lead Profiling
• Lead Management
Customer
Prospecting
• Tele marketing
• Inbound & Outbound Sales
• Order Verification
Customer
Acquisitions
• Order Processing
• Order Status
• Billing Inquiry
• Account Management
Activation /
Order
Processing
6. How We Do It ?
• Penetrating other Product Line
• Up-gradation of Existing Services
• Cross Sell Packages
Cross Sell Up
Sell
• Issue Resolution
• Customer Contact Management
• Tracking & Reporting Customer Issue
Customer
Care
• Welcome Calls
• Affinity Programs
• Customer Surveys
• Third Party Verification
Retention
Management
7. Workstations - Working - 20, Expandable to 250
Switch - D-Link Metro Ethernet (DES1228/ME)
Router - Linksys E1200 (Cisco)
Server - Processor - Intel I5 – 2TB HD
Cable - Cat 6 & Wi-Fi Network
Firewall - Sonic Wall - TZ 215
Antivirus - Quick Heal, Net Protector
CCTV - Hikvision (Embedded Net DVR Camera)
Technical Portfolio
8. Goodness Pharmacy (Sales) - 2013 – Till Date
Dealing with diverse set of customers for Medications.
Handling Inbound and outbound calls.
1) Outbound – Calling Customers for upsell and refills
2) Inbound – handling customer inquiries and disputes
Current Project
