1. Robert C. Slade
ProjectManager / Professional Services Consultant / Sales Engineer
919-880-4764 | rcslade@hotmail.com | 742 McPherson Drive, Nashville,TN 37221
https://www.linkedin.com/pub/rob-slade/8/a5a/854
Summary
Internationally experienced Project Manager, Sales Engineer and Professional Services Consultant recently
relocated to Nashville, Tennessee. I am looking to obtain a dynamic, challenging opportunity that contributes to
the success of an outstanding company via 11+ years Information Technology experience from various global
industries.
Career Chronicle
Ipreo Private Capital Markets
Program / Project Manager – Nashville, TN
Ipreo Private Capital Markets is a leading global provider of financialservices technology, data and analytics
and have more than 1000 employees, serving clients in every major financialhub around the w orld.
 Hired and tasked w ith migration of 50+ clients fromoutgoing software platformto current iLevel
Fusion product as w ellas implement all new customers on to the Fusion platform.
 Developed the migration strategy, project plans and project tracking procedure for both existing
migration clients as w ellas new clients.
 Managed a team of 4-8 employees responsible for client deployments and implementations.
 Sustained accurate timelines and successfully met timeline goals for each deployed project.
 Nurtured and maintained close relationships w ith account management, product development and
sales departments to set client expectations and establish proper deadlines for each project
deployment.
 Simultaniously managed 12+ concurrent projects with contract values ranging from$15,000 -
$212,000 in ACV.
Nov. 2015 - Present
Bronto Software, A NetSuite Company
Launch Manager / Prof. Services Consultant / Sales Engineer - Sydney, Australia
Bronto Softw are has been purchased by NetSuite and provides a cloud-based marketing platform managing
email, mobile, and socialcampaigns.
 Promoted based on job experience, tenure and merit to found the Services department for Bronto
Softw are Australia division.
 Responsible for driving revenue for the Australian region through pre-sales support and increasing
client number from13 to over 30+ clients. This includes pre-sales presentations to prospectsand
partners; providing application & industry expertise to Marketing and Sales for lead generation
purposes; solutioning for prospects and clients fromservicesand technology perspectives.
 Deliver post-sales implementation services to Australian customers, including Jump Starts /
Launch, Custom Templates, Basic & Advanced Training, Retainer Services and other Professional
Services offerings.
 Provide email marketing industry thought leadership through multiple public speaking engagements
and other marketing activities in support of Bronto’s Australian Sales efforts.
 Cross-train internalBronto employees and Bronto partners on ProfessionalService offerings, from
Feb. 2008 – Aug. 2015

2. 2
a pre-sales & delivery perspective.
 Provide level one Support Services, including deliverability support, to Bronto’s Australian clients.
 Expand the global Support Services availability w ith “follow-the-sun”service delivery through
handling support cases that come in during US non-standard hours.
 Support the managing director and other team members w ithin a typical"start-up environment".
Actively contribute to the Bronto culture.
Professional Services Consultant - Durham, North Carolina
 Promoted from role in Support to found and launch the ProfessionalServices Department. Created
the most successfulrevenue driving services offering – Bronto Jump Start program.
 Expert at Bronto Marketing Platform, Bronto Integrations and Bronto ProfessionalService offerings.
 Listen to the needs of new customers and apply this know ledge to solve business challenges and
help drive customer success.
 Created and manage ongoing relationships w ith hundreds of clients through their early use of the
Bronto Marketing Platform.
 Communicate customer needs internally and collaborate effectively with other parts of the
organization including Sales and Engineering to ensure customer success.
 Create customproject plans and manage customer implementations by applying Bronto Launch
methodologies across allcustomer projects.
 Manage new customer communications and share status updates w ith internaland external
stakeholders.
 Simultaneously manage up to 40+ concurrent projects.
 Identify opportunities to upsell additional products and services that lead to team grow th froma
single individual to over 20+ current professionalservices teammembers w orldwide.
 Work cross functionally to transition and handoff customersto Account Management at the end of
the professionalservicesengagement.
 Email message and template coding (HTML).
Technical Support Specialist – Durham, North Carolina
 Utilized expert know ledge of Bronto Marketing Platform to answ er and support allclient based
application questions through phone calls, live chat sessions, and support casescreated in Bronto.
 Achieved highest support case completion rate per quarter (1200+) w hile maintaining a 4.92 out of
5.0 client satisfaction score.
Johnson Automotive Group
CRM System Manager - Raleigh, NC
Johnson Automotive Group is a car dealership company that sells such automotive brands as Alfa Romeo,
Fiat, Honda, Hyundai, Lexus, Maserati, Subaru, and Porsche.
 Administrator for ADP CRM database and software program.
 Coordinate, extend and conduct training programs for all Johnson Automotive Center employees (6
dealerships) on the use of ADP Relationship Management software program.
 Update and maintain the Johnson Lexus and Johnson Automotive Center w ebsites.
 Create and design direct mail and mass email campaigns and build and export customer records
for campaigns.
Aug. 2005 – Feb. 2008

3. 3
IT / Technical Support Specialist
Legacy Health Care Services, Inc., Raleigh, NC
Legacy provides PhysicalTherapy, OccupationalTherapy, Speech/Language Pathology and Wellness
services in all areas of the post-acute setting.
 Facilitate all technicalsupport phone calls and provide technicalsupport for allelectronic devices
(computer, fax, telephone, etc) across the United States to all Legacy rehabilitation sites using both
phone and visual assistance through computers.
 Assist in maintenance and troubleshooting localnetw orkproblems including email, shared folders,
and netw orkconnections at corporate office.
 Create and provide reports made w ith Legacy software to corporate employees.
Aug. 2004 – Aug. 2005
Education
B.S. Business Administration,
University of North Carolina at Wilmington, Wilmington, NC
2000 - 2004
Concentration: Management Information Systems / Information Technology
 President - Society of Operation and Information Systems Managers (SOIM) Club
 Pi Sigma Epsilon – Business Fraternity
 Number IV Officer - Kappa Alpha Order Fraternity
Community Service
Youth Coach, The First Tee Program, Durham, NC – www.thefirstteetriangle.org
The First Tee is an internationally respected youth organization that promotes life skills & leadership through
the game of golf.
Volunteer, Habitat for Humanity (durhamhabitat.org), SEEDS of Durham (seedsnc.org), The Durham
Foodbank (foodbankcenc.org), and The Emily K Center (www.emilyk.org).
Extracurricular Activities
Passionate golfer – handicap of 3.4, Pet lover (3 dogs),Active weightlifter, music enthusiast.