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SAP - SOLUTION MANAGER

The document discusses SAP Solution Manager and how it can be used across the entire lifecycle of an SAP project and solution to ensure reliability, reduce costs, and increase returns. It provides an overview of the key capabilities of SAP Solution Manager, including standard customer environment, test management, project management, solution monitoring, knowledge transfer, and more. It also describes how SAP Solution Manager is integrated with other SAP tools and services.

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SAP Solution Manager : Platform for SAP Projects SAP Field Services
Title of Presentation, Speaker Name / 2 Standard Customer Environment Customer Solution Missing Integration !!! Blueprint Configuration Blueprint Configuration Test Management Test Management Project Management Project Management Solution Monitoring Solution Monitoring Knowledge Transfer Knowledge Transfer Support Desk Support Desk Change Management Change Management Service Delivery Service Delivery
Title of Presentation, Speaker Name / 3 SAP Solution Manager: Mission Statement With SAP Solution Manager, you can manage your SAP solution throughout the entire life cycle to... ensure reliability reduce Total Cost of Ownership increase Return on Investments SAP Solution Manager is delivered as part of your annual maintenance fee!!! ... And here is how you can achieve the benefits:
Title of Presentation, Speaker Name / 4 A Different Approach A different approach is required for managing IT solutions It is characterized by the following aspects Integration Integration is vital because you need one place where all information comes together Life-cycle orientation Life-Cycle Orientation is vital because it structures the customers’ tasks that customers from a time perspective Business-process orientation Business processes are the glue for the information which is acquired during the software life-cyle
Title of Presentation, Speaker Name / 5 4 Process Group 5 Processes 2 Enterprise Area 3 Scenario SAP Reference Structure 1 Business Processes The “old” and the “new” way 4 Process Groups 4 Process Step 2 Business Scenario 3 Business Process SAP Reference Structure 1 Project Name SAP Solution ManagerSAP Solution ManagerASAP Q&AdbASAP Q&Adb
Title of Presentation, Speaker Name / 6 How to describe Solutions? 3 Level Approach used internally and externally to describe a business oriented view Used by SAP Development to structure all SAP solutions Business Scenario Process Step Process Visualized by Component View Transactions Businessview/ Asis–Tobe Software View
Title of Presentation, Speaker Name / 7 SAP Solution Manager – Where does it Live? Customer's System Landscape SAP Service Marketplace 3.1I3.1I SCMSCM CUSCUS FVSFVS 4.6C4.6C PLMPLM CRMCRM 4.6C4.6C PRD 3.1I3.1I 4.6C4.6C CRMCRM 4.6C4.6C FVSFVS QAS DEV CUSCUS CUSCUS SAP Solution Manager RFC/Agents RFC/Agents Data Collectors RFC/Agents
Title of Presentation, Speaker Name / 8 SAP Solution Manager – Offerings Content Gateway to SAP Tool Open End-to-End Application/ Technology Management & Maintenance Document Implement Train Test a deployment Support and maintain Monitor and optimize Control change Manage incidents Methodologies Roadmaps Services Best Practices SAP Active Global Support SAP Development Service Delivery Platform
Title of Presentation, Speaker Name / 9 Solution Manager in Project Preparation Project Preparation Project Issue ManagementDefine Project System Landscape SAP Solution Manager What do I need to set-up in SM? Key Word Categories Define Statuses Project Team Authorization Profiles Document Management Define High Level Scope Leverage Scope from different Projects Upload Roadmap ASAP Phase:
Title of Presentation, Speaker Name / 10 How SAP delivers ASAP Roadmaps AcceleratedSAP Roadmap delivered via SAP Service Marketplace, SAP Solution Manager and SAP Roadmap Composer (SAP Consulting internal toolset). SAP Internal For external audiences
Title of Presentation, Speaker Name / 11 Project Preparation - Define Project Project Administration Choose your project type Define general project data Implementation Project Implementation of SAP solutions Template Project Creation of re-usable solutions Implementation Project Implementation of SAP solutions Template Project Creation of re-usable solutions Person responsible for the project Language of the project Overall project status Project time frame for plan and actual data Person responsible for the project Language of the project Overall project status Project time frame for plan and actual data
Title of Presentation, Speaker Name / 12 Define Project – General, Landscape, Standards ... Define project data Person responsible for the project Language of the project: determines in which language the documents will be accessed from knowledge warehouse Overall project status Project time frame for plan and actual data Assign project team members Assign generic or existing users as potential resources for the project Assign Project team members to tasks in a project structure (e.g. Solar01) Direct access to user maintenance Define Project Standards Set status values to be used during the project Keywords as search criterias for documentation in reporting Select and/or define document types and related templates (Button: Project template) Define project data Person responsible for the project Language of the project: determines in which language the documents will be accessed from knowledge warehouse Overall project status Project time frame for plan and actual data Assign project team members Assign generic or existing users as potential resources for the project Assign Project team members to tasks in a project structure (e.g. Solar01) Direct access to user maintenance Define Project Standards Set status values to be used during the project Keywords as search criterias for documentation in reporting Select and/or define document types and related templates (Button: Project template)
Title of Presentation, Speaker Name / 13 Define document strategy Business Scenario Business Process Process Step A Business Scenario is a set of processes that define a business task in a comprehensive and self- contained manner on a macro level A process is a set of logically related activities performed to achieve a defined business outcome (cf. Davenport & Short, 1990) A process step is an elementary activity performed to accomplish a process Demand Planning Sales Order Processing: Make/Assembly To Order Create Inquiry Transaction(s) VA11 Create Inquiry VA12 Change Inquiry VA13 Display Inquiry VA15 Inquiries list V.03 List of Incomplete Inquiries
Title of Presentation, Speaker Name / 14 Project Standards – Documentation types Define docu types Create own docu types and import template Change existing docu types/templates Define docu types Create own docu types and import template Change existing docu types/templates Blueprint-Relevant ?? Blueprint-Relevant ?? File extension: determines Which editor to launch if no template is set File extension: determines Which editor to launch if no template is set Several documents: determines whether more than one document of the docu type can be attached to one structure item Several documents: determines whether more than one document of the docu type can be attached to one structure item Global doc.: Docu type automatically assigned to projects while project is created Global doc.: Docu type automatically assigned to projects while project is created
Title of Presentation, Speaker Name / 15 Issue Management with Service Desk Capture, process, track project issues in one place Capture, process, track project issues in one place
Title of Presentation, Speaker Name / 16 Project Management Tasks – Project Preparation Project Schedule GuidelinesGuess what happens ???Schedule for Project Planning WBS 1.1.2.3.0 High Level Project schedule management Prepare the risk log along with risk mitigation details Project risk not documentedPMM 2.2.7Risk and Response Log SAP Roadmap Composer RC-SolMan Integration.doc Project team will lack guidance, it is hard to create WBS, project deliverables will not be understood n/aCreate project roadmap Project CharterAn authorized project is not created in Solution Manager WBS Element 1.1.2.1.0Create Project MS Project optionally document milestones in Solution Manager Progress of the Project is not monitored regularly Define and Track Major & Minor Milestones Useful AcceleratorsWhat if not doneASAP Implementation Roadmap WBS Project Management Task MS ProjectIdentification of Project team members and roles (customer, partner and SAP Resources) Phase resource allocation (WBS 1.1.1.1.0; 2.1.1.1.0; 3.1.1.1.0; 4.1.1.1.0; 5.1.1.1.0) Project Resource management Hand-off checklist How to create project specific roadmap (Roadmap Composer); Scope management Plan Expected deliverables are not properly defined and described in details Define Project specific Roadmap; Any industry or solution specific activities and tasks Scope of Project Define standard settings in solution manager.pdf Project documentation naming convention and repository guidelines.doc The team will be following individual standards & approaches that will not lead to an efficient project Implementation Standards (WBS 1.3 DG) Define Project Procedure and Standards
Title of Presentation, Speaker Name / 17 Demo and Exercises Project Preparation – Demo and Exercises
Title of Presentation, Speaker Name / 18 Business Blueprint Issue Management Detailed scoping Capture & document requirements SAP Solution Manager How do I manage Business Blueprint in SM? Document Version control Store all requirement documentation Direct Link To SAP Documentation Effective Status Mgmt. Leverage Scope from different Projects Business Blueprint Graphical view of Reference Structure ASAP Phase: Generate Business Blueprint
Title of Presentation, Speaker Name / 19 Business Process Structure Business Scenario Business Process Process Step A Business Scenario is a set of processes that define a business task in a comprehensive and self- contained manner on a macro level A process is a set of logically related activities performed to achieve a defined business outcome (cf. Davenport & Short, 1990) A process step is an elementary activity performed to accomplish a process Demand Planning Sales Order Processing: Make/Assembly To Order Create Inquiry Transaction(s) VA11 Create Inquiry VA12 Change Inquiry VA13 Display Inquiry VA15 Inquiries list V.03 List of Incomplete Inquiries
Title of Presentation, Speaker Name / 20 Business Blueprint – Capture Requirements Create, edit, store, upload and download requirements documents Predefined templates / document types for Scenario descriptions, diagrams, installation guides Customer Input Template Developments - Interfaces, Forms, Reports Use own templates Reporting features to track and filter on documents Business Process requirements Business Process models Developments (Reports, Interfaces, Conversions and Enhancements) Other documents BP transactions
Title of Presentation, Speaker Name / 21 Implementation Content in Detail – Component View Scenario Business Process 1 Business Process 2 Process Step 1 Process Step 2 ... Process Step 1 ... Component View VISUALIZE flow of business processes and process steps Show components required by business scenario or process Show business partners or external software required by the business scenario or process Transfer Campaign, Target Group, Products, Attachments, Alloc. to Mobile CRM MOBILE CLIENT Transfer Activities to CRM Mobile Reference to Business Process: Customer Visit and Order Entry CRM SERVER Create Campaign Reference to Business Process: Target Group Creation Create Collaterals Allocate to campaign Plan Key Figures Plan Allocations Release Campaign Transfer Campaign Transfer Target Groups Execute Campaign Reference to Business Process: Lead Processing Reference to Business Process: Order Process in B2B eSelling Reference to Business Process: Order Process in B2C eSelling SAP R/3 Create Accounting Object (WBS) Post Direct Marketing Costs to Accounting Object (WBS) Settle Direct Marketing Costs to Profitability Segment Load Cost Drivers Assess Overhead Costs to WBS Element SAP SEM Perform Market Analysis Update the Campaign Hierarchy Load Campaign Attributes Update the Key Figures for the Campaign Load Allocations Update Direct Marketing Costs Info Update Activities Info Update Overhead Costs Info Perform Campaign Analysis Scenario-oriented structure (= Business Process Hierarchy) Transaction…
Title of Presentation, Speaker Name / 22 Implementation Content in Detail - Documentation Scenario Business Process 1 Business Process 2 Process Step 1 Process Step 2 ... Process Step 1 ... Documentation Describes use and application of business scenarios and processes => the complete Business Blueprint documents Context-dependent online help* Available SAP training offerings* Business Scenario Documentation * Optional delivery Transaction… In Knowledge WH with - Versioning - Authorization - Status,…
Title of Presentation, Speaker Name / 23 Implementation Content in Detail - Transactions Transactions/URLs Match scenario-oriented approach to functions in SAP world Evaluate/test-drive SAP Software in a customer project during the Business Blueprint Phase Organize and test SAP solutions Scenario Business Process 1 Business Process 2 Process Step 1 Process Step 2 ... Process Step 1 ... Transaction…
Title of Presentation, Speaker Name / 24 Generate Business Blueprint Generate Business Blueprint Document for sign-off
Title of Presentation, Speaker Name / 25 Status Reporting Possible to Report - SCOPE - TRANSACTIONS - DOCUMENTATION - PROBLEM MESSAGES - TEST STATUS Set up Report Variants for common requests e.g. specific Doc Type report
Title of Presentation, Speaker Name / 26 Reporting – some examples SCOPE (by process with no transaction information) Use the report “General Status Analysis” from the report menu: Analysis > Project > Business Blueprint > Administration TRANSACTIONS Use the report “Transactions in Implementation (or Template) Project” from the report menu: Analysis > Project > Business Blueprint > Assignments. DOCUMENTATION Use the report “Documentation” from the report menu: Analysis > Project > Configuration > Assignments PROBLEM MESSAGES Use the report “Problem Messages” from the report menu: Analysis > Project > Configuration > Assignments
Title of Presentation, Speaker Name / 27 Downloading Reports to MS Excel When the reports are run there are two routes for taking the report to MS Excel: Hierarchy (standard) View: set column width when viewing full structure; print preview entire hierarchy; menu option system > list > save as … Process structure shown in individual columns Some blank lines are inserted in the MS Excel view of the report hierarchy. Table View: Switch to table view ; adjust column display; use buttons to download to local file or spreadsheet Process structure shown in a single column. See the column “node type” to help filter report It is sometimes difficult to see the true assignments of resources and transactions to the process structure when in ‘table’ view It is a personal choice as to which of the above views is preferable.
Title of Presentation, Speaker Name / 28 Project Management Tasks – Business Blueprint Solution Manager – Process Library, Blueprinting Functions CI Template Functional Specification Template Implementation team has no idea what they are doing in realization, project is out of control 2.3 and 2.6Define Solution Requirements (Define Product) SOLAR_EVALProgress is hard to understand, sponsor may get curious 2.1.2.9 Status ReportsGenerate Report Service Desk functionalityIssues are not being resolvedWBS 2.1.2.4.0Issue Management MS ProjectProgress of the Project is not monitored regularly Track Major & Minor Milestones; Update Schedule Useful AcceleratorsWhat if not doneASAP Implementation Roadmap WBS Project Management Task Project Schedule GuidelinesResource and Task assignment can not be tracked, project is out of control Schedule for Project Planning WBS 1.1.2.3.0 Project schedule management Resource management PlanIdentification of Project team members and roles (customer, partner and SAP Resources) Phase resource allocation (WBS 1.1.1.1.0; 2.1.1.1.0; 3.1.1.1.0; 4.1.1.1.0; 5.1.1.1.0) Project Resource management Hand-off checklist How to create project specific roadmap (Roadmap Composer); Scope management Plan Scope as defined in the Project Plan is not realized; More or less scope is not desirable Project specific roadmapDetailed scoping
Title of Presentation, Speaker Name / 29 Demo and Exercises Business Blueprint – Demo and Exercises
Title of Presentation, Speaker Name / 30 Realization Access IMG and configure solution Capture configuration documenation SAP Solution Manager Key Realization activities enabled in Solution Manager Document test cases Keep config in sync between systems FRICEW Developments Realization Plan and perform unit tests Plan and execute integration test Store and Manage training docu Plan and perform cycle tests ASAP Phase:
Title of Presentation, Speaker Name / 31 Realization – Configure Business Processes Configuration of process requirements, specified in the Business Blueprint Automatic assignment to transactions and BC Sets through use of objects from the Business Process Repository Re-use of Configuration via BC Sets, e.g. in a Rollout location Re-use of Configuration via BC Sets, e.g. in a Rollout location Configuration via Implementation Guide (IMG) Configuration via Implementation Guide (IMG) Define and assign test cases Define and assign test cases
Title of Presentation, Speaker Name / 32 Configuration in Detail Perform configuration linked to IMG: Assign related IMG area to process/process step For each process step, navigate to the IMG (F4 in Object column) of related SAP components Document configuration settings => Attach additional documentation for configuration - IMG - Solution Manager => Could be done via BC-sets as well (for documentation) Perform configuration linked to IMG: Assign related IMG area to process/process step For each process step, navigate to the IMG (F4 in Object column) of related SAP components Document configuration settings => Attach additional documentation for configuration - IMG - Solution Manager => Could be done via BC-sets as well (for documentation)
Title of Presentation, Speaker Name / 33 Create and Assign Additional Customizing Objects Create and assign customizing objects: Select object type (e.g. IMG) Select row and press Add button Launch IMG-Object in component system Configure IMG Object and store back to Solution Manager Maintain status and responsible per object Create and assign customizing objects: Select object type (e.g. IMG) Select row and press Add button Launch IMG-Object in component system Configure IMG Object and store back to Solution Manager Maintain status and responsible per object
Title of Presentation, Speaker Name / 34 Realization – Development Requirements (FRICEW) Define Customer created transactions, user exits & other reports related to the business process Define Customer created transactions, user exits & other reports related to the business process Identifies the Business process that requires development work to address the Gaps define during Business Blueprint Additional FRICEW requirements identified during business blueprint Attached completed program / user exits to the Business process requesting the development Attached completed program / user exits to the Business process requesting the development
Title of Presentation, Speaker Name / 35 Realization – Testing Central definition and preparation of test plans and packages Assign test packages to Testers Central definition and preparation of test plans and packages Assign test packages to Testers Testers find test packages in their personal Worklist and execute the test e.g using eCATTs Testers find test packages in their personal Worklist and execute the test e.g using eCATTs Check the status of your tests in the Status Info System Check the status of your tests in the Status Info System Business Blueprint & Configuration Test Plan Register in Web Shop Select Product Update Shopping Basket Business-to-Consumer Create Order Process Order Order Processing Business Processes Internet Sales: B2C Selected Business Scenarios BC Register in Web Shop Select Product Update Shopping Basket Business-to-Consumer Create Order Process Order Order Processing Business Processes Internet Sales: B2C Selected Business Scenarios
Title of Presentation, Speaker Name / 36 Central Test Coordination Example: Sales Order Processing Create Sales Order Configure Products Availability Check Determine Conditions Credit Check Receive Order Replicate Order Order Confirmation Maintain Status SAP CRM SAP APO SAP R/3 Test Management Test Execution SAP Solution Manager
Title of Presentation, Speaker Name / 37 Usage of Test Workbench in Solution Manager Test Plan Management (transaction STWB_2) Define test plan according to your solution manager project Create Test Packages Assign Tester to Test packages Display Test Package => expand structure => test cases visible Possibility for Status Analysis => test cases visible Testing (transaction STWB_WORK) Tester will find the worklist with the assigned Test Packages Select Test Package Expand structure => test cases visible Test test the functionality with reference to the test case directly in your test system Maintain status for the test case within Test Package in Solution Manager Make Status Analysis via Test Packages in Test Plan Management (transaction STWB_2)
Title of Presentation, Speaker Name / 38 Realization – E-Learning Materials Store recorded learning materials into a project in SAP Solution Manager Store recorded learning materials into a project in SAP Solution Manager
Title of Presentation, Speaker Name / 39 Status Reporting Possible to Report - SCOPE - TRANSACTIONS - DOCUMENTATION - PROBLEM MESSAGES - TEST STATUS Set up Report Variants for common requests e.g. specific Doc Type report
Title of Presentation, Speaker Name / 40 Project Management Tasks - Realization SOLAR_EVALProgress is hard to understand, sponsor may get curious 3.1.2.9 Status ReportsGenerate Report Service Desk functionalityIssues are not being resolvedWBS 2.1.2.4.0Issue Management MS ProjectProgress of the Project is not monitored regularly 3.1.3 Project Plan UpdatedTrack Major & Minor Milestones; Update Schedule Useful AcceleratorsWhat if not doneASAP Implementation Roadmap WBS Project Management Task Project Schedule GuidelinesResource and Task assignment can not be tracked, project is out of control Schedule for Project Planning WBS 1.1.2.3.0 High Level Project schedule management Resource management Plan MS Project Identification of Project team members and roles (customer, partner and SAP Resources) Phase resource allocation (WBS 1.1.1.1.0; 2.1.1.1.0; 3.1.1.1.0; 4.1.1.1.0; 5.1.1.1.0) Project Resource management Project Plan Scope Management Plan Change Log Risk and Response Log Project Budget Scope creep is rearing its ugly head; Project hard to manage; Lots of arguments with client and project team, Cost impacted, Timeline impacted 3.1.2.2 Request for Change Scope Change Management
Title of Presentation, Speaker Name / 41 Demo and Exercises Realization - Demo and Exercises
Title of Presentation, Speaker Name / 42 Final Preparation, Go Live & Support SAP Solution Manager Final Preparation Go Live & Support Pre go-live SAP Services Stress Testing Capture lessons learned Setup Operations Support Handover of solution Project Closeout Report
Title of Presentation, Speaker Name / 43 Reporting at a Glance – for Closeout Report Possible to Report - SCOPE - TRANSACTIONS - DOCUMENTATION - PROBLEM MESSAGES - TEST STATUS Set up Report Variants for common requests e.g. specific Doc Type report
Title of Presentation, Speaker Name / 44 Project Management Tasks – Final Prep. and GoLive Lessons Learned documentContinuous learningConsolidate Project Lessons learned ( WBS 5.4.2.3) Lesson Learned Project Close out report template Project officially closed, release of resources complete, deliverables accepted Prepare Project review closeout report (WBS 5.4.2) Project Close out report Deliverables Acceptance template No common understanding with customers on accepted and delivered solution Final Customer Acceptance (WBS 5.1.4) PMM WBS 5.1.2 Deliverable Acceptance Useful AcceleratorsWhat if not doneASAP Implementation Roadmap WBS Project Management Task Project Survey document Customer survey document Customer satisfaction, project team satisfaction Administer Surveys (PMM WBS 1.2.1) Surveys Resource management Plan MS Project Identification of Project team members and roles (customer, partner and SAP Resources) Phase resource allocation (WBS 1.1.1.1.0; 2.1.1.1.0; 3.1.1.1.0; 4.1.1.1.0; 5.1.1.1.0) Project Resource management Project Plan Scope Management Plan Change Log Risk and Response Log Project Budget Scope creep is rearing its ugly head; Project hard to manage; Lots of arguments with client and project team, Cost impacted, Timeline impacted 3.1.2.2 Request for Change Scope Change Management

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SAP - SOLUTION MANAGER

  • 1.
    SAP Solution Manager :Platform for SAP Projects SAP Field Services
  • 2.
    Title of Presentation,Speaker Name / 2 Standard Customer Environment Customer Solution Missing Integration !!! Blueprint Configuration Blueprint Configuration Test Management Test Management Project Management Project Management Solution Monitoring Solution Monitoring Knowledge Transfer Knowledge Transfer Support Desk Support Desk Change Management Change Management Service Delivery Service Delivery
  • 3.
    Title of Presentation,Speaker Name / 3 SAP Solution Manager: Mission Statement With SAP Solution Manager, you can manage your SAP solution throughout the entire life cycle to... ensure reliability reduce Total Cost of Ownership increase Return on Investments SAP Solution Manager is delivered as part of your annual maintenance fee!!! ... And here is how you can achieve the benefits:
  • 4.
    Title of Presentation,Speaker Name / 4 A Different Approach A different approach is required for managing IT solutions It is characterized by the following aspects Integration Integration is vital because you need one place where all information comes together Life-cycle orientation Life-Cycle Orientation is vital because it structures the customers’ tasks that customers from a time perspective Business-process orientation Business processes are the glue for the information which is acquired during the software life-cyle
  • 5.
    Title of Presentation,Speaker Name / 5 4 Process Group 5 Processes 2 Enterprise Area 3 Scenario SAP Reference Structure 1 Business Processes The “old” and the “new” way 4 Process Groups 4 Process Step 2 Business Scenario 3 Business Process SAP Reference Structure 1 Project Name SAP Solution ManagerSAP Solution ManagerASAP Q&AdbASAP Q&Adb
  • 6.
    Title of Presentation,Speaker Name / 6 How to describe Solutions? 3 Level Approach used internally and externally to describe a business oriented view Used by SAP Development to structure all SAP solutions Business Scenario Process Step Process Visualized by Component View Transactions Businessview/ Asis–Tobe Software View
  • 7.
    Title of Presentation,Speaker Name / 7 SAP Solution Manager – Where does it Live? Customer's System Landscape SAP Service Marketplace 3.1I3.1I SCMSCM CUSCUS FVSFVS 4.6C4.6C PLMPLM CRMCRM 4.6C4.6C PRD 3.1I3.1I 4.6C4.6C CRMCRM 4.6C4.6C FVSFVS QAS DEV CUSCUS CUSCUS SAP Solution Manager RFC/Agents RFC/Agents Data Collectors RFC/Agents
  • 8.
    Title of Presentation,Speaker Name / 8 SAP Solution Manager – Offerings Content Gateway to SAP Tool Open End-to-End Application/ Technology Management & Maintenance Document Implement Train Test a deployment Support and maintain Monitor and optimize Control change Manage incidents Methodologies Roadmaps Services Best Practices SAP Active Global Support SAP Development Service Delivery Platform
  • 9.
    Title of Presentation,Speaker Name / 9 Solution Manager in Project Preparation Project Preparation Project Issue ManagementDefine Project System Landscape SAP Solution Manager What do I need to set-up in SM? Key Word Categories Define Statuses Project Team Authorization Profiles Document Management Define High Level Scope Leverage Scope from different Projects Upload Roadmap ASAP Phase:
  • 10.
    Title of Presentation,Speaker Name / 10 How SAP delivers ASAP Roadmaps AcceleratedSAP Roadmap delivered via SAP Service Marketplace, SAP Solution Manager and SAP Roadmap Composer (SAP Consulting internal toolset). SAP Internal For external audiences
  • 11.
    Title of Presentation,Speaker Name / 11 Project Preparation - Define Project Project Administration Choose your project type Define general project data Implementation Project Implementation of SAP solutions Template Project Creation of re-usable solutions Implementation Project Implementation of SAP solutions Template Project Creation of re-usable solutions Person responsible for the project Language of the project Overall project status Project time frame for plan and actual data Person responsible for the project Language of the project Overall project status Project time frame for plan and actual data
  • 12.
    Title of Presentation,Speaker Name / 12 Define Project – General, Landscape, Standards ... Define project data Person responsible for the project Language of the project: determines in which language the documents will be accessed from knowledge warehouse Overall project status Project time frame for plan and actual data Assign project team members Assign generic or existing users as potential resources for the project Assign Project team members to tasks in a project structure (e.g. Solar01) Direct access to user maintenance Define Project Standards Set status values to be used during the project Keywords as search criterias for documentation in reporting Select and/or define document types and related templates (Button: Project template) Define project data Person responsible for the project Language of the project: determines in which language the documents will be accessed from knowledge warehouse Overall project status Project time frame for plan and actual data Assign project team members Assign generic or existing users as potential resources for the project Assign Project team members to tasks in a project structure (e.g. Solar01) Direct access to user maintenance Define Project Standards Set status values to be used during the project Keywords as search criterias for documentation in reporting Select and/or define document types and related templates (Button: Project template)
  • 13.
    Title of Presentation,Speaker Name / 13 Define document strategy Business Scenario Business Process Process Step A Business Scenario is a set of processes that define a business task in a comprehensive and self- contained manner on a macro level A process is a set of logically related activities performed to achieve a defined business outcome (cf. Davenport & Short, 1990) A process step is an elementary activity performed to accomplish a process Demand Planning Sales Order Processing: Make/Assembly To Order Create Inquiry Transaction(s) VA11 Create Inquiry VA12 Change Inquiry VA13 Display Inquiry VA15 Inquiries list V.03 List of Incomplete Inquiries
  • 14.
    Title of Presentation,Speaker Name / 14 Project Standards – Documentation types Define docu types Create own docu types and import template Change existing docu types/templates Define docu types Create own docu types and import template Change existing docu types/templates Blueprint-Relevant ?? Blueprint-Relevant ?? File extension: determines Which editor to launch if no template is set File extension: determines Which editor to launch if no template is set Several documents: determines whether more than one document of the docu type can be attached to one structure item Several documents: determines whether more than one document of the docu type can be attached to one structure item Global doc.: Docu type automatically assigned to projects while project is created Global doc.: Docu type automatically assigned to projects while project is created
  • 15.
    Title of Presentation,Speaker Name / 15 Issue Management with Service Desk Capture, process, track project issues in one place Capture, process, track project issues in one place
  • 16.
    Title of Presentation,Speaker Name / 16 Project Management Tasks – Project Preparation Project Schedule GuidelinesGuess what happens ???Schedule for Project Planning WBS 1.1.2.3.0 High Level Project schedule management Prepare the risk log along with risk mitigation details Project risk not documentedPMM 2.2.7Risk and Response Log SAP Roadmap Composer RC-SolMan Integration.doc Project team will lack guidance, it is hard to create WBS, project deliverables will not be understood n/aCreate project roadmap Project CharterAn authorized project is not created in Solution Manager WBS Element 1.1.2.1.0Create Project MS Project optionally document milestones in Solution Manager Progress of the Project is not monitored regularly Define and Track Major & Minor Milestones Useful AcceleratorsWhat if not doneASAP Implementation Roadmap WBS Project Management Task MS ProjectIdentification of Project team members and roles (customer, partner and SAP Resources) Phase resource allocation (WBS 1.1.1.1.0; 2.1.1.1.0; 3.1.1.1.0; 4.1.1.1.0; 5.1.1.1.0) Project Resource management Hand-off checklist How to create project specific roadmap (Roadmap Composer); Scope management Plan Expected deliverables are not properly defined and described in details Define Project specific Roadmap; Any industry or solution specific activities and tasks Scope of Project Define standard settings in solution manager.pdf Project documentation naming convention and repository guidelines.doc The team will be following individual standards & approaches that will not lead to an efficient project Implementation Standards (WBS 1.3 DG) Define Project Procedure and Standards
  • 17.
    Title of Presentation,Speaker Name / 17 Demo and Exercises Project Preparation – Demo and Exercises
  • 18.
    Title of Presentation,Speaker Name / 18 Business Blueprint Issue Management Detailed scoping Capture & document requirements SAP Solution Manager How do I manage Business Blueprint in SM? Document Version control Store all requirement documentation Direct Link To SAP Documentation Effective Status Mgmt. Leverage Scope from different Projects Business Blueprint Graphical view of Reference Structure ASAP Phase: Generate Business Blueprint
  • 19.
    Title of Presentation,Speaker Name / 19 Business Process Structure Business Scenario Business Process Process Step A Business Scenario is a set of processes that define a business task in a comprehensive and self- contained manner on a macro level A process is a set of logically related activities performed to achieve a defined business outcome (cf. Davenport & Short, 1990) A process step is an elementary activity performed to accomplish a process Demand Planning Sales Order Processing: Make/Assembly To Order Create Inquiry Transaction(s) VA11 Create Inquiry VA12 Change Inquiry VA13 Display Inquiry VA15 Inquiries list V.03 List of Incomplete Inquiries
  • 20.
    Title of Presentation,Speaker Name / 20 Business Blueprint – Capture Requirements Create, edit, store, upload and download requirements documents Predefined templates / document types for Scenario descriptions, diagrams, installation guides Customer Input Template Developments - Interfaces, Forms, Reports Use own templates Reporting features to track and filter on documents Business Process requirements Business Process models Developments (Reports, Interfaces, Conversions and Enhancements) Other documents BP transactions
  • 21.
    Title of Presentation,Speaker Name / 21 Implementation Content in Detail – Component View Scenario Business Process 1 Business Process 2 Process Step 1 Process Step 2 ... Process Step 1 ... Component View VISUALIZE flow of business processes and process steps Show components required by business scenario or process Show business partners or external software required by the business scenario or process Transfer Campaign, Target Group, Products, Attachments, Alloc. to Mobile CRM MOBILE CLIENT Transfer Activities to CRM Mobile Reference to Business Process: Customer Visit and Order Entry CRM SERVER Create Campaign Reference to Business Process: Target Group Creation Create Collaterals Allocate to campaign Plan Key Figures Plan Allocations Release Campaign Transfer Campaign Transfer Target Groups Execute Campaign Reference to Business Process: Lead Processing Reference to Business Process: Order Process in B2B eSelling Reference to Business Process: Order Process in B2C eSelling SAP R/3 Create Accounting Object (WBS) Post Direct Marketing Costs to Accounting Object (WBS) Settle Direct Marketing Costs to Profitability Segment Load Cost Drivers Assess Overhead Costs to WBS Element SAP SEM Perform Market Analysis Update the Campaign Hierarchy Load Campaign Attributes Update the Key Figures for the Campaign Load Allocations Update Direct Marketing Costs Info Update Activities Info Update Overhead Costs Info Perform Campaign Analysis Scenario-oriented structure (= Business Process Hierarchy) Transaction…
  • 22.
    Title of Presentation,Speaker Name / 22 Implementation Content in Detail - Documentation Scenario Business Process 1 Business Process 2 Process Step 1 Process Step 2 ... Process Step 1 ... Documentation Describes use and application of business scenarios and processes => the complete Business Blueprint documents Context-dependent online help* Available SAP training offerings* Business Scenario Documentation * Optional delivery Transaction… In Knowledge WH with - Versioning - Authorization - Status,…
  • 23.
    Title of Presentation,Speaker Name / 23 Implementation Content in Detail - Transactions Transactions/URLs Match scenario-oriented approach to functions in SAP world Evaluate/test-drive SAP Software in a customer project during the Business Blueprint Phase Organize and test SAP solutions Scenario Business Process 1 Business Process 2 Process Step 1 Process Step 2 ... Process Step 1 ... Transaction…
  • 24.
    Title of Presentation,Speaker Name / 24 Generate Business Blueprint Generate Business Blueprint Document for sign-off
  • 25.
    Title of Presentation,Speaker Name / 25 Status Reporting Possible to Report - SCOPE - TRANSACTIONS - DOCUMENTATION - PROBLEM MESSAGES - TEST STATUS Set up Report Variants for common requests e.g. specific Doc Type report
  • 26.
    Title of Presentation,Speaker Name / 26 Reporting – some examples SCOPE (by process with no transaction information) Use the report “General Status Analysis” from the report menu: Analysis > Project > Business Blueprint > Administration TRANSACTIONS Use the report “Transactions in Implementation (or Template) Project” from the report menu: Analysis > Project > Business Blueprint > Assignments. DOCUMENTATION Use the report “Documentation” from the report menu: Analysis > Project > Configuration > Assignments PROBLEM MESSAGES Use the report “Problem Messages” from the report menu: Analysis > Project > Configuration > Assignments
  • 27.
    Title of Presentation,Speaker Name / 27 Downloading Reports to MS Excel When the reports are run there are two routes for taking the report to MS Excel: Hierarchy (standard) View: set column width when viewing full structure; print preview entire hierarchy; menu option system > list > save as … Process structure shown in individual columns Some blank lines are inserted in the MS Excel view of the report hierarchy. Table View: Switch to table view ; adjust column display; use buttons to download to local file or spreadsheet Process structure shown in a single column. See the column “node type” to help filter report It is sometimes difficult to see the true assignments of resources and transactions to the process structure when in ‘table’ view It is a personal choice as to which of the above views is preferable.
  • 28.
    Title of Presentation,Speaker Name / 28 Project Management Tasks – Business Blueprint Solution Manager – Process Library, Blueprinting Functions CI Template Functional Specification Template Implementation team has no idea what they are doing in realization, project is out of control 2.3 and 2.6Define Solution Requirements (Define Product) SOLAR_EVALProgress is hard to understand, sponsor may get curious 2.1.2.9 Status ReportsGenerate Report Service Desk functionalityIssues are not being resolvedWBS 2.1.2.4.0Issue Management MS ProjectProgress of the Project is not monitored regularly Track Major & Minor Milestones; Update Schedule Useful AcceleratorsWhat if not doneASAP Implementation Roadmap WBS Project Management Task Project Schedule GuidelinesResource and Task assignment can not be tracked, project is out of control Schedule for Project Planning WBS 1.1.2.3.0 Project schedule management Resource management PlanIdentification of Project team members and roles (customer, partner and SAP Resources) Phase resource allocation (WBS 1.1.1.1.0; 2.1.1.1.0; 3.1.1.1.0; 4.1.1.1.0; 5.1.1.1.0) Project Resource management Hand-off checklist How to create project specific roadmap (Roadmap Composer); Scope management Plan Scope as defined in the Project Plan is not realized; More or less scope is not desirable Project specific roadmapDetailed scoping
  • 29.
    Title of Presentation,Speaker Name / 29 Demo and Exercises Business Blueprint – Demo and Exercises
  • 30.
    Title of Presentation,Speaker Name / 30 Realization Access IMG and configure solution Capture configuration documenation SAP Solution Manager Key Realization activities enabled in Solution Manager Document test cases Keep config in sync between systems FRICEW Developments Realization Plan and perform unit tests Plan and execute integration test Store and Manage training docu Plan and perform cycle tests ASAP Phase:
  • 31.
    Title of Presentation,Speaker Name / 31 Realization – Configure Business Processes Configuration of process requirements, specified in the Business Blueprint Automatic assignment to transactions and BC Sets through use of objects from the Business Process Repository Re-use of Configuration via BC Sets, e.g. in a Rollout location Re-use of Configuration via BC Sets, e.g. in a Rollout location Configuration via Implementation Guide (IMG) Configuration via Implementation Guide (IMG) Define and assign test cases Define and assign test cases
  • 32.
    Title of Presentation,Speaker Name / 32 Configuration in Detail Perform configuration linked to IMG: Assign related IMG area to process/process step For each process step, navigate to the IMG (F4 in Object column) of related SAP components Document configuration settings => Attach additional documentation for configuration - IMG - Solution Manager => Could be done via BC-sets as well (for documentation) Perform configuration linked to IMG: Assign related IMG area to process/process step For each process step, navigate to the IMG (F4 in Object column) of related SAP components Document configuration settings => Attach additional documentation for configuration - IMG - Solution Manager => Could be done via BC-sets as well (for documentation)
  • 33.
    Title of Presentation,Speaker Name / 33 Create and Assign Additional Customizing Objects Create and assign customizing objects: Select object type (e.g. IMG) Select row and press Add button Launch IMG-Object in component system Configure IMG Object and store back to Solution Manager Maintain status and responsible per object Create and assign customizing objects: Select object type (e.g. IMG) Select row and press Add button Launch IMG-Object in component system Configure IMG Object and store back to Solution Manager Maintain status and responsible per object
  • 34.
    Title of Presentation,Speaker Name / 34 Realization – Development Requirements (FRICEW) Define Customer created transactions, user exits & other reports related to the business process Define Customer created transactions, user exits & other reports related to the business process Identifies the Business process that requires development work to address the Gaps define during Business Blueprint Additional FRICEW requirements identified during business blueprint Attached completed program / user exits to the Business process requesting the development Attached completed program / user exits to the Business process requesting the development
  • 35.
    Title of Presentation,Speaker Name / 35 Realization – Testing Central definition and preparation of test plans and packages Assign test packages to Testers Central definition and preparation of test plans and packages Assign test packages to Testers Testers find test packages in their personal Worklist and execute the test e.g using eCATTs Testers find test packages in their personal Worklist and execute the test e.g using eCATTs Check the status of your tests in the Status Info System Check the status of your tests in the Status Info System Business Blueprint & Configuration Test Plan Register in Web Shop Select Product Update Shopping Basket Business-to-Consumer Create Order Process Order Order Processing Business Processes Internet Sales: B2C Selected Business Scenarios BC Register in Web Shop Select Product Update Shopping Basket Business-to-Consumer Create Order Process Order Order Processing Business Processes Internet Sales: B2C Selected Business Scenarios
  • 36.
    Title of Presentation,Speaker Name / 36 Central Test Coordination Example: Sales Order Processing Create Sales Order Configure Products Availability Check Determine Conditions Credit Check Receive Order Replicate Order Order Confirmation Maintain Status SAP CRM SAP APO SAP R/3 Test Management Test Execution SAP Solution Manager
  • 37.
    Title of Presentation,Speaker Name / 37 Usage of Test Workbench in Solution Manager Test Plan Management (transaction STWB_2) Define test plan according to your solution manager project Create Test Packages Assign Tester to Test packages Display Test Package => expand structure => test cases visible Possibility for Status Analysis => test cases visible Testing (transaction STWB_WORK) Tester will find the worklist with the assigned Test Packages Select Test Package Expand structure => test cases visible Test test the functionality with reference to the test case directly in your test system Maintain status for the test case within Test Package in Solution Manager Make Status Analysis via Test Packages in Test Plan Management (transaction STWB_2)
  • 38.
    Title of Presentation,Speaker Name / 38 Realization – E-Learning Materials Store recorded learning materials into a project in SAP Solution Manager Store recorded learning materials into a project in SAP Solution Manager
  • 39.
    Title of Presentation,Speaker Name / 39 Status Reporting Possible to Report - SCOPE - TRANSACTIONS - DOCUMENTATION - PROBLEM MESSAGES - TEST STATUS Set up Report Variants for common requests e.g. specific Doc Type report
  • 40.
    Title of Presentation,Speaker Name / 40 Project Management Tasks - Realization SOLAR_EVALProgress is hard to understand, sponsor may get curious 3.1.2.9 Status ReportsGenerate Report Service Desk functionalityIssues are not being resolvedWBS 2.1.2.4.0Issue Management MS ProjectProgress of the Project is not monitored regularly 3.1.3 Project Plan UpdatedTrack Major & Minor Milestones; Update Schedule Useful AcceleratorsWhat if not doneASAP Implementation Roadmap WBS Project Management Task Project Schedule GuidelinesResource and Task assignment can not be tracked, project is out of control Schedule for Project Planning WBS 1.1.2.3.0 High Level Project schedule management Resource management Plan MS Project Identification of Project team members and roles (customer, partner and SAP Resources) Phase resource allocation (WBS 1.1.1.1.0; 2.1.1.1.0; 3.1.1.1.0; 4.1.1.1.0; 5.1.1.1.0) Project Resource management Project Plan Scope Management Plan Change Log Risk and Response Log Project Budget Scope creep is rearing its ugly head; Project hard to manage; Lots of arguments with client and project team, Cost impacted, Timeline impacted 3.1.2.2 Request for Change Scope Change Management
  • 41.
    Title of Presentation,Speaker Name / 41 Demo and Exercises Realization - Demo and Exercises
  • 42.
    Title of Presentation,Speaker Name / 42 Final Preparation, Go Live & Support SAP Solution Manager Final Preparation Go Live & Support Pre go-live SAP Services Stress Testing Capture lessons learned Setup Operations Support Handover of solution Project Closeout Report
  • 43.
    Title of Presentation,Speaker Name / 43 Reporting at a Glance – for Closeout Report Possible to Report - SCOPE - TRANSACTIONS - DOCUMENTATION - PROBLEM MESSAGES - TEST STATUS Set up Report Variants for common requests e.g. specific Doc Type report
  • 44.
    Title of Presentation,Speaker Name / 44 Project Management Tasks – Final Prep. and GoLive Lessons Learned documentContinuous learningConsolidate Project Lessons learned ( WBS 5.4.2.3) Lesson Learned Project Close out report template Project officially closed, release of resources complete, deliverables accepted Prepare Project review closeout report (WBS 5.4.2) Project Close out report Deliverables Acceptance template No common understanding with customers on accepted and delivered solution Final Customer Acceptance (WBS 5.1.4) PMM WBS 5.1.2 Deliverable Acceptance Useful AcceleratorsWhat if not doneASAP Implementation Roadmap WBS Project Management Task Project Survey document Customer survey document Customer satisfaction, project team satisfaction Administer Surveys (PMM WBS 1.2.1) Surveys Resource management Plan MS Project Identification of Project team members and roles (customer, partner and SAP Resources) Phase resource allocation (WBS 1.1.1.1.0; 2.1.1.1.0; 3.1.1.1.0; 4.1.1.1.0; 5.1.1.1.0) Project Resource management Project Plan Scope Management Plan Change Log Risk and Response Log Project Budget Scope creep is rearing its ugly head; Project hard to manage; Lots of arguments with client and project team, Cost impacted, Timeline impacted 3.1.2.2 Request for Change Scope Change Management