The document discusses SAP's initiatives to enhance user interaction through the SAP Screen Personas project, which aims to simplify complex transactions and improve adoption of key processes. Notable use cases include the accrual cockpit and time recording, emphasizing the importance of user experience and efficiency. Lessons learned highlight the significance of collaboration, design thinking, prioritization, and iterative development in successful project execution.

1. SAP IT Runs SAP Screen Personas
Martin Lang, SAP IT
TechEd 2013

2. SAP Global IT Locations
London
Dublin
Paris
Walldorf
Philadelphia
Palo Alto
Bangalore
Vancouver
Mumbai
Sao Paolo
Delhi
Argentina
Tokyo
Singapore
Sydney
© 2013 SAP AG. All rights reserved.
2

3. Our Global IT Vision:
Be the strategic enabler and trusted business partner
Applications
SAP Corporate Strategy 2015:
Analytics
Mobile
Cloud
Database /
Technology
#1 in Mobility
Fastest Growing Database Company
SAP Lines of Business – driving strategy execution and successful go-to-market
Business Information Officers – turning business needs into strategic demand for Global IT
TIP
AGS
Products &
Solutions
GFO
Global
Marketing
Services
F&A
HR
Global IT
Office of the
CEO
SAP Global IT Operating Model
Scalable Global Delivery Model
Input
Governance:
IT Client Engagement
& Demand
Management
PLAN
BUILD
Output
RUN
Business
Value &
Innovation
Enterprise Architecture (EA)
Adoption & Risk Mitigation
Efficiency:IT Finance Management & Cost Transparency
Make Our People Best
© 2013 SAP AG. All rights reserved.
3

4. SAP Screen Personas project
Key business drivers
1.
Simplify how users interact with SAP
2.
Streamline complex transactions
3.
Improve adoption of key SAP processes
Use cases
1.
Accrual Cockpit
2.
Time Recording
© 2013 SAP AG. All rights reserved.
4

5. Use Case 1: Accrual Cockpit
PERSONAS FLAVOR
STANDARD
© 2013 SAP AG. All rights reserved.
5

6. Standard Selection Screen
© 2013 SAP AG. All rights reserved.
6

7. Flavored Result Screen – All Roles – DESIGN 1
© 2013 SAP AG. All rights reserved.
7

8. Flavored Result Screen – All Roles – DESIGN 1- Details
General and
mandatory selection
fields at the top
Selection fields
grouped by role for
easy access
Jump to Wiki
Navigate to
relevant
Reports
© 2013 SAP AG. All rights reserved.
Navigate to
relevant Info
sources
Promote or
announce
current infos
8

9. Flavored Result Screen – All Roles – DESIGN 2
© 2013 SAP AG. All rights reserved.
9

10. Flavored Result Screen – Role: Goods Recipients
Interviews with end users showed that 3 selection fields are sufficient
© 2013 SAP AG. All rights reserved.
10

11. Standard Result Screen
Consists only of one huge table
© 2013 SAP AG. All rights reserved.
11

12. Flavored Result Screen
© 2013 SAP AG. All rights reserved.
12

13. Flavored Result Screen - Details
Result table much
more clearer,
containing mainly
required input fields
Enriched with
script calculated
outputs
Other relevant data
is presented in info
boxes
© 2013 SAP AG. All rights reserved.
13

14. Use Case 2: Time recording
© 2013 SAP AG. All rights reserved.
14

15. Time Recording: Flavored Screen
Easy to use
Transaction Launcher
Short links to
Corporate Portal
Possibility to look up
information of
colleagues very fast
Simplified Activity
Recording, no
need for entering
CATSXT anymore
© 2013 SAP AG. All rights reserved.
Individual
information, e.g.
based on location
15

16. Lessons Learned
Technical
•
Follow the documentation
•
No surprises (just as I like it!)
Process
•
Collaborate with business owners – focus on needs
•
Use design thinking – whiteboard everything first
•
Prioritize – start small and build
•
Iterate – learn from your mistakes
© 2013 SAP AG. All rights reserved.
16

17. Thank You!
www.sapscreenpersonas.com