This document outlines the content of a SAP CRM Technical Course, including: 1. Overviews of SAP CRM architecture, functionality, and customizing as well as introductions to object-oriented ABAP and business transaction programming. 2. Additional topics like error handling, business add-ins, business server pages, CRM web UI basics and technicals, and creating custom components. 3. The course content is divided into 9 sections that will cover concepts, architectures, programming models and techniques related to various aspects of SAP CRM technical development and customization.

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SAP CRM Technical Course Content
1. Overview of SAP CRM Architecture and evolution of SAP CRM Functionality overview of SAP CRM CRM Business Partner Master data CRM Product Master Data Business Transaction customizing SAP CRM 7.0 Ehp 1 Features 2. Introduction to OOABAP Classes Inheritance Interfaces Polymorphism 3. Business Transaction Programming/ One order Framework Function Modules for Reading Business Transactions Identifying relevant FM Coding using the FM Function Modules for Modifying the Business Transactions Identifying relevant FM Coding using the FM Function Modules for saving Business Transactions 4. Error/Message Handling Message Logging FMs Programming using Messaging FMs Logging the messages Searching for messages Deleting the messages 5. Business Addin’s in CRM and Programming BADI Techniques for Finding Appropriate BAdi Implementing a BADI Action Profile BADI 6. Introduction to Business Server Pages Architecture of Business Server Pages Components of a Business Server page Controllers Business Server Page Page with flow logic View Page Fragment Navigation structure Application Class MIME Objects Page Attributes Layout Event Handlers BSP Programming models Basic Model MVC approach Debugging BSP Applications 7. CRM Web UI Basics – CRM 7.0 UI Concepts Web UI Architecture Business Roles customizing Navigation Bar customizing
WebUI Component Work bench WebUI Component Concept Elements of WebUI Component Component Controller Custom Controller Views View Controller Context Context nodes Runtime Repository UI Configuration/ personalization Enhancing webUI components Transaction launcher GUI Transactions URL - Non BSP URL - BSP 8. CRM Web UI Technical – CRM 2007 GENIL Model Browser GENIL BOL Browser Component Context : View Context Class Context Nodes Attributes Getter and Setter Methods BOL Programming Basics: Objects in BOL Programming Classes and Interfaces in BOL Programming Setting UP BOL Service Accessing Component Sets and Components Query execution - Query Services Accessing the BOL entities/Fields Using BOL Collections BOL Transaction Programming Creating Transaction entities Accessing Transaction entities Modifying Transaction entities Defaulting the field values 9. Creating a Custom Component Creating a view Making a view Configurable Creating a View set Creating a context node Event Handlers Inbound and Outbound Plugs Navigation maintenance