This document outlines the content of an SAP CRM Technical Course, including 9 topics: 1) Overview of SAP CRM, 2) Introduction to OOABAP, 3) Business Transaction Programming, 4) Error/Message Handling, 5) Business Addin's in CRM and Programming BADI, 6) Introduction to Business Server Pages, 7) CRM Web UI Basics, 8) CRM Web UI Technical, and 9) Creating a Custom Component. The course will cover SAP CRM architecture, functionality, and master data, as well as programming techniques including object-oriented ABAP, business transactions, error handling, BADIs, BSPs, the CRM web UI, and creating

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SAP CRM Technical Course Content
1. Overview of SAP CRM
Architecture and evolution of SAP CRM
Functionality overview of SAP CRM
CRM Business Partner Master data
CRM Product Master Data
Business Transaction customizing
SAP CRM 7.0 Ehp 1 Features
2. Introduction to OOABAP
Classes
Inheritance
Interfaces
Polymorphism
3. Business Transaction Programming/ One order
Framework
Function Modules for Reading Business
Transactions
Identifying relevant FM
Coding using the FM
Function Modules for Modifying the Business
Transactions
Identifying relevant FM
Coding using the FM
Function Modules for saving Business Transactions
4. Error/Message Handling
Message Logging FMs
Programming using Messaging FMs
Logging the messages
Searching for messages
Deleting the messages
5. Business Addin’s in CRM and Programming BADI
Techniques for Finding Appropriate BAdi
Implementing a BADI
Action Profile BADI
6. Introduction to Business Server Pages
Architecture of Business Server Pages
Components of a Business Server page
Controllers
Business Server Page
Page with flow logic
View
Page Fragment
Navigation structure
Application Class
MIME Objects
Page Attributes
Layout
Event Handlers
BSP Programming models
Basic Model
MVC approach
Debugging BSP Applications
7. CRM Web UI Basics – CRM 7.0
UI Concepts
Web UI Architecture
Business Roles customizing
Navigation Bar customizing
WebUI Component Work bench
WebUI Component Concept
Elements of WebUI Component
Component Controller
Custom Controller
Views
View Controller
Context
Context nodes
Runtime Repository
UI Configuration/ personalization
Enhancing webUI components
Transaction launcher
GUI Transactions
URL - Non BSP
URL - BSP
8. CRM Web UI Technical – CRM 2007
GENIL Model Browser
GENIL BOL Browser
Component Context :
View Context Class
Context Nodes
Attributes
Getter and Setter Methods
BOL Programming Basics:
Objects in BOL Programming
Classes and Interfaces in BOL Programming
Setting UP BOL Service
Accessing Component Sets and Components
Query execution - Query Services
Accessing the BOL entities/Fields
Using BOL Collections
BOL Transaction Programming
Creating Transaction entities
Accessing Transaction entities
Modifying Transaction entities
Defaulting the field values
9. Creating a Custom Component
Creating a view
Making a view Configurable
Creating a View set
Creating a context node
Event Handlers
Inbound and Outbound Plugs
Navigation maintenance