The document discusses best practices for establishing a mobility center of excellence (COE) to centralize governance, standards, and activities around mobile technology initiatives across an enterprise. It recommends securing executive sponsorship, driving partnership between business and IT, engaging end users to understand mobility needs, defining an initial "straw man" mobility strategy, and starting with small projects to refine the COE over time. The COE aims to accelerate mobile deployments, minimize duplicate efforts, and provide leadership to manage personal and company-owned mobile devices accessing corporate data and applications.
Integrating ITSM Frameworks, Standards and Processes - ITSM Academy WebinarITSM Academy, Inc.
To successfully achieve IT Service Management (ITSM) best practices, organizations need to adopt multiple ITSM frameworks and standards.
This presentation describes when and how to integrate the most widely used ITSM frameworks and standards, such as ITIL®, COBIT, ISO/IEC 20000 and Microsoft Operations Framework (MOF).
Gone are the days when it was enough to build solutions that handled one specific problem. Organizations must work from a new, contemporary baseline to build out their mobile strategy.
An appropriate Enterprise Mobility Strategy is one that is holistic in nature, meaning that it includes the business and technology as well as governance aspects of mobility.
We lay out a comprehensive set of criteria so that you can establish and manage a complete mobile strategy.
This document discusses how implementing IT service management (ITSM) frameworks and standards leads to effective IT governance. It provides an overview of several popular ITSM frameworks, including COBIT, ITIL, ISO 20000, and MOF. These frameworks are all based on the PDCA model and focus on implementing structured processes across the IT service lifecycle to help IT services better support business goals in a cost-effective manner while managing risks. While each framework has its own focus and strengths, they generally overlap and complement each other.
This document discusses implementing successful IT service management (ITSM) systems. It begins with basic definitions of ITSM, ITIL, and ISO 20000. It then covers the ITSM hierarchy and various ITSM certifications for organizations and professionals. The document outlines the implementation process in three phases and emphasizes focusing on people, processes, and technology. It provides an overview of various ITSM tools and technologies and concludes with factors that can lead to ITSM resistance and tips for successful change management when implementing ITSM.
The document outlines an enterprise architecture plan for Child-Wear, a children's clothing manufacturer. It includes a vision, mission, organizational structure, key stakeholders and systems, as well as an analysis of current strengths, weaknesses, opportunities, and threats. Gaps in existing systems are identified and an approach is outlined to address the gaps, including consolidating systems, integrating systems, allowing online ordering, and collaborating with suppliers. An information architecture with standard data elements and access controls is also proposed.
Smart Grid Operational Services: Selecting the Right Mobile SolutionCapgemini
Whether you manage field service operations within the utilities industry or some other large business operation, a mobile computing solution can strengthen your field service capabilities, lower your operating costs and improve customer service.
With mobile devices in hand, field technicians, engineers and supervisors alike discover that information flow increases and costly data entry errors become issues from the past.
The mobile computing market abounds with “cool” devices, but embracing innovative technology alone can easily distract an organization from finding an intelligent mobile solution that will ultimately meet the needs of its users.
In other words, preparing for the technology is every bit as critical as selecting it.
This paper describes the 3 stages recommended for deciding on, and ranking the importance of, available solution options, and how proper planning can improve the total cost of ownership (TCO) of the solution. It also reviews common obstacles that impede deployment and thwart a positive return on investment.
Utilities are looking to adopt mobile solutions to increase efficiency and productivity, improve decision making, and reduce costs. Capgemini developed a mobile solution for Hydro One Networks to automate the mass replacement of over 1.2 million electrical meters across Ontario. The mobile solution streamlined the meter replacement process, allowing installations to be completed same-day instead of taking 2-3 weeks. The solution provided significant cost savings by digitizing the end-to-end process and enabling real-time monitoring and issue resolution. Mobile technologies provide benefits like faster completion of repetitive tasks, two-way information exchange, and integration with existing enterprise systems. Utilities must select solutions that are easy to use, flexible, durable, and support future needs and technology
The document is a presentation by Frank Ungarten of Configuration Management Inc. (CMI) about CMI's services. It summarizes CMI's 20 years of experience in IT consulting and managed services, their expertise in enterprise software configuration management and application lifecycle management, and their innovative cloud and staffing solutions. It provides examples of CMI's engagements with various companies and the benefits realized, such as improved efficiency, reduced costs, and higher quality.
Integrating ITSM Frameworks, Standards and Processes - ITSM Academy WebinarITSM Academy, Inc.
To successfully achieve IT Service Management (ITSM) best practices, organizations need to adopt multiple ITSM frameworks and standards.
This presentation describes when and how to integrate the most widely used ITSM frameworks and standards, such as ITIL®, COBIT, ISO/IEC 20000 and Microsoft Operations Framework (MOF).
Gone are the days when it was enough to build solutions that handled one specific problem. Organizations must work from a new, contemporary baseline to build out their mobile strategy.
An appropriate Enterprise Mobility Strategy is one that is holistic in nature, meaning that it includes the business and technology as well as governance aspects of mobility.
We lay out a comprehensive set of criteria so that you can establish and manage a complete mobile strategy.
This document discusses how implementing IT service management (ITSM) frameworks and standards leads to effective IT governance. It provides an overview of several popular ITSM frameworks, including COBIT, ITIL, ISO 20000, and MOF. These frameworks are all based on the PDCA model and focus on implementing structured processes across the IT service lifecycle to help IT services better support business goals in a cost-effective manner while managing risks. While each framework has its own focus and strengths, they generally overlap and complement each other.
This document discusses implementing successful IT service management (ITSM) systems. It begins with basic definitions of ITSM, ITIL, and ISO 20000. It then covers the ITSM hierarchy and various ITSM certifications for organizations and professionals. The document outlines the implementation process in three phases and emphasizes focusing on people, processes, and technology. It provides an overview of various ITSM tools and technologies and concludes with factors that can lead to ITSM resistance and tips for successful change management when implementing ITSM.
The document outlines an enterprise architecture plan for Child-Wear, a children's clothing manufacturer. It includes a vision, mission, organizational structure, key stakeholders and systems, as well as an analysis of current strengths, weaknesses, opportunities, and threats. Gaps in existing systems are identified and an approach is outlined to address the gaps, including consolidating systems, integrating systems, allowing online ordering, and collaborating with suppliers. An information architecture with standard data elements and access controls is also proposed.
Smart Grid Operational Services: Selecting the Right Mobile SolutionCapgemini
Whether you manage field service operations within the utilities industry or some other large business operation, a mobile computing solution can strengthen your field service capabilities, lower your operating costs and improve customer service.
With mobile devices in hand, field technicians, engineers and supervisors alike discover that information flow increases and costly data entry errors become issues from the past.
The mobile computing market abounds with “cool” devices, but embracing innovative technology alone can easily distract an organization from finding an intelligent mobile solution that will ultimately meet the needs of its users.
In other words, preparing for the technology is every bit as critical as selecting it.
This paper describes the 3 stages recommended for deciding on, and ranking the importance of, available solution options, and how proper planning can improve the total cost of ownership (TCO) of the solution. It also reviews common obstacles that impede deployment and thwart a positive return on investment.
Utilities are looking to adopt mobile solutions to increase efficiency and productivity, improve decision making, and reduce costs. Capgemini developed a mobile solution for Hydro One Networks to automate the mass replacement of over 1.2 million electrical meters across Ontario. The mobile solution streamlined the meter replacement process, allowing installations to be completed same-day instead of taking 2-3 weeks. The solution provided significant cost savings by digitizing the end-to-end process and enabling real-time monitoring and issue resolution. Mobile technologies provide benefits like faster completion of repetitive tasks, two-way information exchange, and integration with existing enterprise systems. Utilities must select solutions that are easy to use, flexible, durable, and support future needs and technology
The document is a presentation by Frank Ungarten of Configuration Management Inc. (CMI) about CMI's services. It summarizes CMI's 20 years of experience in IT consulting and managed services, their expertise in enterprise software configuration management and application lifecycle management, and their innovative cloud and staffing solutions. It provides examples of CMI's engagements with various companies and the benefits realized, such as improved efficiency, reduced costs, and higher quality.
The IT-AAC is a non-partisan think tank focused on sustainable IT acquisition reform for the federal government. It aims to provide decision-makers with alternative expertise and resources to guide the establishment of best-in-class IT acquisition processes and governance. The IT-AAC has analyzed failures in past DoD IT acquisitions, benchmarked industry best practices, and conducted pilots of alternative acquisition approaches. It is working to standardize an agile acquisition framework for rapid adoption across agencies.
Tesco Architecture Excellence Award ApplicationSukumar Daniel
The nomination form summarizes an architecture initiative at Tesco Hindustan Service Center in Bangalore, India to transform IT service management. The initiative implemented a service-oriented architecture and business process management tools to standardize incident and request management processes based on ITIL best practices. Key goals were to improve IT service delivery, replace multiple tools with a single platform, and build architectures to transition to a converged global operating model. The initiative designed an integrated incident classification and resolution framework to restructure processes from a service perspective.
The utility industry is undergoing changes due to new technologies providing opportunities for growth. The next generation of smart meters will provide vast amounts of data to utilities. Infosys' AMI/MDM practice can help utilities implement smart metering solutions from basic data collection to advanced services. Infosys offers consulting, system integration, and maintenance services for AMI/MDM implementations. Infosys partners with technology providers and has experience implementing smart metering projects using different communication technologies.
Good bi governance is just good business (educause review) | educause.eduJim Nottingham
The document discusses the importance of good governance for successful business intelligence (BI) initiatives in higher education. It outlines three key concepts for BI success: 1) understanding the nature and drivers of BI, 2) establishing a quality governance model, and 3) navigating the operating culture of higher education. A quality governance model includes clearly defined executive, strategic, and operational decision-making groups. These groups help prioritize projects, ensure accountability, and foster high trust and communication between stakeholders. However, challenges include the risk-averse and siloed culture of higher education which can stall projects for years if key stakeholders are not properly engaged through the governance process.
Using Models for Incident, Change, Problem and Request Fulfillment ManagementITSM Academy, Inc.
The document provides information about ITSM Academy, an accredited education provider that has trained tens of thousands in ITSM certifications and frameworks since 2003. It offers both public and private virtual and in-person training classes on topics including ITIL, ISO 20000, MOF and more. The academy also provides workshops, courseware licensing, and ITSM professional diplomas.
Infosys is an Indian IT consulting and services company that has grown rapidly over the past few decades. It implements a decentralized knowledge management program guided by a vision of empowering employees with knowledge across the organization. The program leverages a technology-enabled infrastructure and integrates knowledge management processes into business workflows. Quantitative metrics and surveys are used to measure the participation, effectiveness and benefits of knowledge management at project, practice and organizational levels.
Implementing ITIL® Service Strategy Through Enterprise ArchitectureNUS-ISS
The document discusses how implementing ITIL Service Strategy through enterprise architecture can help organizations. It provides background on the presenter and their organization, an overview of ITIL Service Strategy and why adoption has been low. The presentation then examines how enterprise architecture can be leveraged to help jumpstart implementation of ITIL Service Strategy processes and principles.
- The document proposes a new paradigm called Optumis Concerto for integrated IT systems management.
- Current IT systems management tools are siloed and fail to deliver promised value due to lack of integration between tools.
- Optumis Concerto applies techniques like abstraction and declarative frameworks to provide a coherent, integrated approach for managing complex IT infrastructure and applications.
- By abstracting management data and using a common framework, Optumis Concerto aims to improve coordination between management functions and tools.
IT governance helps customers and providers talk about value, costs, and risks–three key components in the definition of an IT service.
IT service management can support IT governance by making IT more transparent, by adding control points for governance, and by better connecting what IT does to what the institution most needs. Conversely, IT governance can support IT service management by advocating for IT services and by providing a high-level decision-making framework, firm commitments, policies, and architectural standards.
We’ll briefly review what IT governance is, and then talk about the role of specific IT service management processes in supporting IT governance–processes such as IT service portfolio management, IT financial management, IT supplier management, IT change management, and IT continual service improvement. We’ll also briefly introduce how COBIT 5 can help ITIL practitioners connect service management capabilities to IT governance.
Smart Grid Operational Services Selecting The Right Mobile Solution Fact SheetGord Reynolds
This document outlines a six stage process for selecting and deploying a successful mobile solution. The stages are:
1. Create a business requirement plan by defining objectives, requirements, users, and geography. Consult business unit experts.
2. Assess input against objectives and write the business requirement plan, defining non-technical requirements.
3. Define solution requirements by translating business requirements into technical details. Research available technologies.
By following these stages, an organization can develop a clear understanding of needs, requirements, and available technologies to select the optimal mobile solution that meets objectives and improves business processes. Consultation with stakeholders and experts at each stage helps ensure the chosen solution is well-defined and will provide benefits.
Workday provides the next generation of enterprise business services— Human Capital Management, Financial Management, and Payroll—and delivers the solutions on a Software-as-a-Service (SaaS) model. Founded by Higher Education veteran Dave Duffield and technology visionary Aneel Bhusri, Workday helps transform the administrative systems and service delivery models across Higher Education with modern, agile, and cost-effective cloud solutions.
Corebanking transformation – a wining formulaSupratik Nag
This document discusses the key considerations for a successful core banking system implementation. It begins by outlining common challenges faced by banks during implementation projects. It then covers each phase of the implementation process from product selection and requirement gathering to testing, training, go-live, and post-go live support. For each phase, it provides guidance on best practices such as selecting a product that fits the bank's long-term needs, taking a phased migration approach, and establishing robust testing and support plans. The overall message is that banks must plan thoroughly across all phases of implementation and consider stakeholder buy-in, change management, and post-go-live operations to achieve a smooth transition to a new core banking system.
http://www.hcltech.com/ - More on HCL Technologies
According to industry estimates most of the business critical applications for not only midsize companies, but also many Fortune 500 corporations run on legacy systems, due to the system’s excellent performance and stability. CIO’s and IT managers handling these applications constantly face challenges such as:
High cost of supporting and maintaining the expensive legacy applications.
Inefficient, slow and less productive system compared to competition.
Unmitigated risk associated with lack of skill availability in the resource market.
Risk associated with running business critical application on unsupported platform.
Higher time to market due to large, monolithic, complex and less productive systems.
Integration with newer systems due to incompatibility with new and different technologies.
Join us for an overview of ITIL 2011 updates. This session describes the scope and benefits of the updates, key changes to each core book and a high-level overview of the new processes.
1) The document discusses convergence as a continuum to drive superior customer outcomes. It argues that convergence should optimize for both efficiency/agility and performance to meet different organizational needs.
2) Dell believes convergence should span infrastructure, operations, applications, and services. Dell offers solutions focused on both performance and efficiency/agility.
3) Convergence involves trade-offs and may be incomplete. Dell advocates for open, flexible architectures and interoperability between existing management solutions to fully realize the benefits of convergence.
This document discusses the expanding role of service management in driving business innovation. Service management is taking on a greater role by encompassing the full service lifecycle, including IT operations, development, and understanding business requirements. Effective governance and an integrated service management framework can help ensure IT decisions are aligned with business objectives and deliver maximum value. This allows IT to better focus on creating value through new projects and services, while managing value through efficient and cost-effective operations.
Enterprise Transformation Services. Die Enterprise Transformation Services Group von HCL hilft unseren zukunftsorientierten Kunden, ihre Unternehmensstrategie und ihre IT-Strategie besser aufeinander abzustimmen. Im Rahmen eines umfassenden Konzepts unter Berücksichtigung von Geschäftsprozessen, Technologie, Anwendungen und Unternehmensdaten bieten wir End-to-End-Dienstleistungen, die die unternehmensweite Business-Transformation unterstützen.
Mit einem starken Team von über 5.500 Consultants erbringt HCL Serviceleistungen in diversen Schlüsselbereichen, z.B. IT Consulting und Governance, Middleware- und SOA-Leistungen, Enterprise Content Management & Portale, unabhängige Verifizierung & Validierung, Unternehmens-Informationsdienst und Mainframe- und Midrange-Serviceleistungen. Dabei wurden wir mehrfach als Klassenbester ausgezeichnet.
In enger Zusammenarbeit mit HCL kann der Kunde die Punkte in seinem Unternehmen identifizieren, an denen Veränderungen realisiert werden können. HCL verwaltet die Transformationsprozesse und implementiert die entsprechenden Technologielösungen, die Mehrwert für Ihr Unternehmen bringen. Dazu setzt HCL gekonnt seine herausragenden Fähigkeiten im Bereich Design, Qualitätssysteme und Prozesse ein, gekoppelt mit einer starken Präsenz in Schlüsselsegmenten wie Finanzdienstleistungen, Hi-Tech, Produktion, Einzelhandel, Life Sciences und Gesundheitswesen sowie Medien & Entertainment. So kann HCL eine große Vielfalt an End-to-End-Lösungen anbieten, die allen im Zuge einer Unternehmenstransformation auftretenden Herausforderungen gerecht werden.
This document summarizes a presentation given by Wilfried Grommen, CTO at an ICT Summit in Moldova on May 19, 2011. The presentation covered challenges in application lifecycle management, the value of HP's Project and Portfolio Management tools, and agile development methods. It discussed managing increasing application complexity, compliance issues, and optimizing portfolios. It also presented how HP's tools can help with application governance, demand management, project execution, and decision making. Finally, it provided an overview of agile practices like Scrum and how HP supports agile development.
The document provides templates for conducting a social business agenda workshop. The workshop is designed to help organizations align their social business strategy with organizational goals and culture. It involves assessing goals, audiences, and cultural fit, as well as developing plans for gaining trust, engaging audiences, networking processes, managing reputation and risk, and analyzing social data. The templates provide guidance on activities for each step of the workshop process.
Companies are significantly changing their mobile computing strategies due to the rise of smartphones, mobile applications, tablets, and empowered mobile workers. IT managers are shifting to support multiple mobile platforms, both corporate and personal devices. Companies with a comprehensive mobility strategy can increase business impact by over 15% by leveraging best practices. A mobility strategy must align with business objectives and include an assessment, identifying opportunities for mobility, an architectural design, and implementation plan.
This document discusses Unisys' mobility solutions and services. It outlines the challenges of enterprise mobility including IT planning, management, and demonstrating business value. Unisys' approach includes helping clients manage personal devices used by employees and integrating them securely into business processes. The company offers comprehensive mobility solutions tailored to each client's needs, with global reach and advisory, transformation, and managed services.
The IT-AAC is a non-partisan think tank focused on sustainable IT acquisition reform for the federal government. It aims to provide decision-makers with alternative expertise and resources to guide the establishment of best-in-class IT acquisition processes and governance. The IT-AAC has analyzed failures in past DoD IT acquisitions, benchmarked industry best practices, and conducted pilots of alternative acquisition approaches. It is working to standardize an agile acquisition framework for rapid adoption across agencies.
Tesco Architecture Excellence Award ApplicationSukumar Daniel
The nomination form summarizes an architecture initiative at Tesco Hindustan Service Center in Bangalore, India to transform IT service management. The initiative implemented a service-oriented architecture and business process management tools to standardize incident and request management processes based on ITIL best practices. Key goals were to improve IT service delivery, replace multiple tools with a single platform, and build architectures to transition to a converged global operating model. The initiative designed an integrated incident classification and resolution framework to restructure processes from a service perspective.
The utility industry is undergoing changes due to new technologies providing opportunities for growth. The next generation of smart meters will provide vast amounts of data to utilities. Infosys' AMI/MDM practice can help utilities implement smart metering solutions from basic data collection to advanced services. Infosys offers consulting, system integration, and maintenance services for AMI/MDM implementations. Infosys partners with technology providers and has experience implementing smart metering projects using different communication technologies.
Good bi governance is just good business (educause review) | educause.eduJim Nottingham
The document discusses the importance of good governance for successful business intelligence (BI) initiatives in higher education. It outlines three key concepts for BI success: 1) understanding the nature and drivers of BI, 2) establishing a quality governance model, and 3) navigating the operating culture of higher education. A quality governance model includes clearly defined executive, strategic, and operational decision-making groups. These groups help prioritize projects, ensure accountability, and foster high trust and communication between stakeholders. However, challenges include the risk-averse and siloed culture of higher education which can stall projects for years if key stakeholders are not properly engaged through the governance process.
Using Models for Incident, Change, Problem and Request Fulfillment ManagementITSM Academy, Inc.
The document provides information about ITSM Academy, an accredited education provider that has trained tens of thousands in ITSM certifications and frameworks since 2003. It offers both public and private virtual and in-person training classes on topics including ITIL, ISO 20000, MOF and more. The academy also provides workshops, courseware licensing, and ITSM professional diplomas.
Infosys is an Indian IT consulting and services company that has grown rapidly over the past few decades. It implements a decentralized knowledge management program guided by a vision of empowering employees with knowledge across the organization. The program leverages a technology-enabled infrastructure and integrates knowledge management processes into business workflows. Quantitative metrics and surveys are used to measure the participation, effectiveness and benefits of knowledge management at project, practice and organizational levels.
Implementing ITIL® Service Strategy Through Enterprise ArchitectureNUS-ISS
The document discusses how implementing ITIL Service Strategy through enterprise architecture can help organizations. It provides background on the presenter and their organization, an overview of ITIL Service Strategy and why adoption has been low. The presentation then examines how enterprise architecture can be leveraged to help jumpstart implementation of ITIL Service Strategy processes and principles.
- The document proposes a new paradigm called Optumis Concerto for integrated IT systems management.
- Current IT systems management tools are siloed and fail to deliver promised value due to lack of integration between tools.
- Optumis Concerto applies techniques like abstraction and declarative frameworks to provide a coherent, integrated approach for managing complex IT infrastructure and applications.
- By abstracting management data and using a common framework, Optumis Concerto aims to improve coordination between management functions and tools.
IT governance helps customers and providers talk about value, costs, and risks–three key components in the definition of an IT service.
IT service management can support IT governance by making IT more transparent, by adding control points for governance, and by better connecting what IT does to what the institution most needs. Conversely, IT governance can support IT service management by advocating for IT services and by providing a high-level decision-making framework, firm commitments, policies, and architectural standards.
We’ll briefly review what IT governance is, and then talk about the role of specific IT service management processes in supporting IT governance–processes such as IT service portfolio management, IT financial management, IT supplier management, IT change management, and IT continual service improvement. We’ll also briefly introduce how COBIT 5 can help ITIL practitioners connect service management capabilities to IT governance.
Smart Grid Operational Services Selecting The Right Mobile Solution Fact SheetGord Reynolds
This document outlines a six stage process for selecting and deploying a successful mobile solution. The stages are:
1. Create a business requirement plan by defining objectives, requirements, users, and geography. Consult business unit experts.
2. Assess input against objectives and write the business requirement plan, defining non-technical requirements.
3. Define solution requirements by translating business requirements into technical details. Research available technologies.
By following these stages, an organization can develop a clear understanding of needs, requirements, and available technologies to select the optimal mobile solution that meets objectives and improves business processes. Consultation with stakeholders and experts at each stage helps ensure the chosen solution is well-defined and will provide benefits.
Workday provides the next generation of enterprise business services— Human Capital Management, Financial Management, and Payroll—and delivers the solutions on a Software-as-a-Service (SaaS) model. Founded by Higher Education veteran Dave Duffield and technology visionary Aneel Bhusri, Workday helps transform the administrative systems and service delivery models across Higher Education with modern, agile, and cost-effective cloud solutions.
Corebanking transformation – a wining formulaSupratik Nag
This document discusses the key considerations for a successful core banking system implementation. It begins by outlining common challenges faced by banks during implementation projects. It then covers each phase of the implementation process from product selection and requirement gathering to testing, training, go-live, and post-go live support. For each phase, it provides guidance on best practices such as selecting a product that fits the bank's long-term needs, taking a phased migration approach, and establishing robust testing and support plans. The overall message is that banks must plan thoroughly across all phases of implementation and consider stakeholder buy-in, change management, and post-go-live operations to achieve a smooth transition to a new core banking system.
http://www.hcltech.com/ - More on HCL Technologies
According to industry estimates most of the business critical applications for not only midsize companies, but also many Fortune 500 corporations run on legacy systems, due to the system’s excellent performance and stability. CIO’s and IT managers handling these applications constantly face challenges such as:
High cost of supporting and maintaining the expensive legacy applications.
Inefficient, slow and less productive system compared to competition.
Unmitigated risk associated with lack of skill availability in the resource market.
Risk associated with running business critical application on unsupported platform.
Higher time to market due to large, monolithic, complex and less productive systems.
Integration with newer systems due to incompatibility with new and different technologies.
Join us for an overview of ITIL 2011 updates. This session describes the scope and benefits of the updates, key changes to each core book and a high-level overview of the new processes.
1) The document discusses convergence as a continuum to drive superior customer outcomes. It argues that convergence should optimize for both efficiency/agility and performance to meet different organizational needs.
2) Dell believes convergence should span infrastructure, operations, applications, and services. Dell offers solutions focused on both performance and efficiency/agility.
3) Convergence involves trade-offs and may be incomplete. Dell advocates for open, flexible architectures and interoperability between existing management solutions to fully realize the benefits of convergence.
This document discusses the expanding role of service management in driving business innovation. Service management is taking on a greater role by encompassing the full service lifecycle, including IT operations, development, and understanding business requirements. Effective governance and an integrated service management framework can help ensure IT decisions are aligned with business objectives and deliver maximum value. This allows IT to better focus on creating value through new projects and services, while managing value through efficient and cost-effective operations.
Enterprise Transformation Services. Die Enterprise Transformation Services Group von HCL hilft unseren zukunftsorientierten Kunden, ihre Unternehmensstrategie und ihre IT-Strategie besser aufeinander abzustimmen. Im Rahmen eines umfassenden Konzepts unter Berücksichtigung von Geschäftsprozessen, Technologie, Anwendungen und Unternehmensdaten bieten wir End-to-End-Dienstleistungen, die die unternehmensweite Business-Transformation unterstützen.
Mit einem starken Team von über 5.500 Consultants erbringt HCL Serviceleistungen in diversen Schlüsselbereichen, z.B. IT Consulting und Governance, Middleware- und SOA-Leistungen, Enterprise Content Management & Portale, unabhängige Verifizierung & Validierung, Unternehmens-Informationsdienst und Mainframe- und Midrange-Serviceleistungen. Dabei wurden wir mehrfach als Klassenbester ausgezeichnet.
In enger Zusammenarbeit mit HCL kann der Kunde die Punkte in seinem Unternehmen identifizieren, an denen Veränderungen realisiert werden können. HCL verwaltet die Transformationsprozesse und implementiert die entsprechenden Technologielösungen, die Mehrwert für Ihr Unternehmen bringen. Dazu setzt HCL gekonnt seine herausragenden Fähigkeiten im Bereich Design, Qualitätssysteme und Prozesse ein, gekoppelt mit einer starken Präsenz in Schlüsselsegmenten wie Finanzdienstleistungen, Hi-Tech, Produktion, Einzelhandel, Life Sciences und Gesundheitswesen sowie Medien & Entertainment. So kann HCL eine große Vielfalt an End-to-End-Lösungen anbieten, die allen im Zuge einer Unternehmenstransformation auftretenden Herausforderungen gerecht werden.
This document summarizes a presentation given by Wilfried Grommen, CTO at an ICT Summit in Moldova on May 19, 2011. The presentation covered challenges in application lifecycle management, the value of HP's Project and Portfolio Management tools, and agile development methods. It discussed managing increasing application complexity, compliance issues, and optimizing portfolios. It also presented how HP's tools can help with application governance, demand management, project execution, and decision making. Finally, it provided an overview of agile practices like Scrum and how HP supports agile development.
The document provides templates for conducting a social business agenda workshop. The workshop is designed to help organizations align their social business strategy with organizational goals and culture. It involves assessing goals, audiences, and cultural fit, as well as developing plans for gaining trust, engaging audiences, networking processes, managing reputation and risk, and analyzing social data. The templates provide guidance on activities for each step of the workshop process.
Companies are significantly changing their mobile computing strategies due to the rise of smartphones, mobile applications, tablets, and empowered mobile workers. IT managers are shifting to support multiple mobile platforms, both corporate and personal devices. Companies with a comprehensive mobility strategy can increase business impact by over 15% by leveraging best practices. A mobility strategy must align with business objectives and include an assessment, identifying opportunities for mobility, an architectural design, and implementation plan.
This document discusses Unisys' mobility solutions and services. It outlines the challenges of enterprise mobility including IT planning, management, and demonstrating business value. Unisys' approach includes helping clients manage personal devices used by employees and integrating them securely into business processes. The company offers comprehensive mobility solutions tailored to each client's needs, with global reach and advisory, transformation, and managed services.
The Big Three tech trends—mobility, cloud computing and the
Internet of Things—show that the world is truly going digital. As a
result, organizations need to begin operating at the speed of digital, especially if the business is to take advantage of real-time, alwayson connections within a data-rich environment.
Mobility in particular is at the heart of the digital customer
experience, with users increasingly spending more time with their
devices. And the mobile theme of always-on, always-available further increases the need for organizations to embrace truly agile approaches to development, expanding the definition of becoming quicker and more adaptive. Mobility also relies on an ecosystem of applications and systems to deliver desired, compelling customer experiences. It requires that front-end mobile apps as well as other applications in the ecosystem move at lightning speed.
Enterprise mobility has redefined the use of personal devices in the workplace, but also how companies manage and protect network and data. Indeed, these new practices do not only imply a simple access to the information but also their transfer and use from a Smartphone or a tablet, as well as from a traditional computer. The growing use of tablets, Smartphones, and mobile applications has transformed the way organizations across all sectors exchange information and interact with their employees, partners, customers, and citizens. This new era has only just begun. Mobile technology is evolving rapidly: the challenge is not only to adopt it, but also to adapt to its rapid changes.
The document discusses best practices for developing and maintaining mobile apps. It outlines a mobile maturity model with levels from opportunistic to strategic to mobile-first. For development and maintenance, it recommends having functional architecture with separated layers, using agile development processes integrated with real-time DevOps, and selecting an integrated mobile application development platform. It also stresses the importance of proactive maintenance and release management workflows.
Culture is more important than competence in IT outsourcingBJIT Ltd
Culture and competence both play important roles in IT outsourcing, but when it comes to selecting the right outsourcing partner, culture can be a critical factor. A strong cultural fit is essential for successful collaboration, effective communication, and building long-term relationships with outsourcing partners. Culture encompasses a wide range of factors, including language, communication style, values, and business practices, among others. If these factors align with your company's culture, it can create a more seamless and efficient outsourcing process, leading to greater success in achieving business objectives.
More: https://bjitgroup.com/
Culture Is More Important Than Competence In IT.pptxmushrunayasmin
The DevOps implementation will simplify the current support structure inside operations by automating environment build and application release management tasks.
This would guarantee the quicker delivery of online software items of greater quality, increasing client satisfaction.
Learn More: https://bjitgroup.com/agile-software-company
The era of the Mobile Enterprise is here to stay. Mobile penetration is unprecedented: subscribers are growing four times faster than the world’s population. To remain successful, CIOs must continuously investigate, prioritize, fund, adopt, and integrate multiple new technologies to support vital organizational objectives.
The document describes Avaali's Enterprise Mobility Workshop, which is a half-day engagement where Avaali consultants work with a client's stakeholders to help accelerate their enterprise mobility journey. The workshop aims to examine the client's current mobility state, identify requirements, provide best practices advice, and clarify their mobility roadmap. It benefits clients by helping them develop a mobility strategy and execution plan in line with their business objectives and technical needs.
According to the Yankee Group 38% of American workers are already part of the mobile workforce, and that number is going to grow exponentially. Creating strategies to enable the mobile workforce is critical to enabling productivity of the modern workforce. Organizations need systems, processes, and managers who can manage the growing mobile workforce effectively. The webinar will discuss important factors in creating a mobile strategy
After completing this presentation, attendees will leave with a thorough understanding of:
Aligning mobile strategy with organizational strategy
Key triggers that drive a mobile strategy
How to get started on developing your mobile strategy
Measuring and driving ROI from a mobile strategy
So You Established a Mobile Strategy….What’s Next?InnoTech
The document outlines PepsiCo's efforts to develop a mobile strategy. It discusses establishing a Mobility Center of Excellence (mCoE) to lead the initiative and define foundational elements like governance, architecture and roadmap. It also covers assessing the organization's capability and defining key business needs. The document emphasizes gaining cross-functional alignment, identifying quick wins, and establishing policies like for BYOD. The overall strategy is to enable ubiquitous access to data, drive growth and productivity, and capitalize on consumer technology trends through an agile approach.
Organizations are driving speed and value by accessing a
“single voice” to coordinate enterprise mobility initiatives.
A white paper analysis from HTCpro™
The document discusses enterprise mobility strategies and best practices. It notes that mobility adoption is increasing and will account for 10-12% of IT spending by 2020. Enterprise mobility can transform businesses by creating new revenue channels and improving productivity. However, risks like technology obsolescence must be managed. The document recommends developing a comprehensive mobility strategy aligned with business goals and priorities. It also suggests establishing a center of excellence and partnering with specialists to effectively implement mobility solutions.
This document discusses moving IT organizations from project-level agility to enterprise-wide agility. It outlines the history and maturation of agile practices at the project level over the past 20 years. However, true agility now requires addressing the entire application portfolio and IT enterprise through practices like COSM that span projects, applications, and the enterprise. COSM integrates agile development with portfolio management, architecture, and governance to achieve adaptive and aligned IT.
Enterprise Case Study: Enabling a More Mobile Way of Working Citrix
Worldpay implemented Citrix XenMobile to enable a more mobile workforce and reduce IT complexity. By analyzing employee behaviors, Worldpay determined mobile users primarily consumed content rather than created it. Worldpay deployed XenMobile across all Citrix users to provide new mobile capabilities and transform how employees worked. This involved an upfront investment but was expected to save costs over three years. The implementation allowed employees to access corporate resources remotely using their own devices.
Enabling your Enterprise Mobility to tap New Growth OpportunitiesNIIT Technologies
Enterprise Mobility is a powerful tool that promises to bridge the gap between business and IT and truly make IT a business enabler by providing the capability to tap new opportunitie
Webinar Mobile Maturity #6: Connecting Apps: Back-end and IntegrationService2Media
This document summarizes a webinar on building a mobile app competence center. It discusses developing a mobile maturity model to assess an organization's mobile strategy and capabilities. It then focuses on the "Backend and Integration" aspect of mobile maturity. Key points include:
- The importance of data aggregation, filtering, sorting, and image scaling being handled by the backend instead of the mobile app.
- Case studies showing how optimizing backend integration improved app performance for clients like Wegener media and Springer.
- Recommendations for a mobile-optimized backend including minimizing data requests and transfer, caching, and progressive loading.
- The importance of an "API-first" strategy and designing interfaces that are device-agnostic
Enterprise mobility unplugged indian perspective, http://www.technology-strat...Devendra Prasad
This document provides an overview of enterprise mobility in India, including background information, key drivers and benefits, usage trends, and challenges. It discusses how enterprise mobility allows internal and external stakeholders to securely access enterprise information using wireless devices. While still nascent in India, enterprise mobility is growing as businesses seek to increase flexibility and reduce costs. The document examines opportunities and strategies around extending enterprise mobility to consumers in India.
Maturity modle proposal v1 networked business quickversionJan Kwiecien
The document proposes a maturity model framework for surveying companies' use of emerging technologies. The framework assesses companies across four dimensions - governance, organizational anchoring, business view, and technology - at five levels of maturity from initial to innovative. Each level is defined by characteristics within the four dimensions. The framework draws inspiration from literature on process maturity models and aims to understand how companies employ technologies to support business goals and how their usage can be measured.
Similar to SAP Best Practices for a mobility center of excellence (20)
Italya Posta Teskilatı Sybase Afaria KullaniyotSybase Türkiye
Poste Italiane equipped 44,000 mail carriers in Italy with mobile devices using SAP Afaria for mobile device management. This allowed the carriers to provide new services directly to customers and improved operations. SAP Afaria helped Poste Italiane maintain over 25,000 mobile devices with 99% availability.
SAP REAL TIME DATA PLATFORM WITH SYBASE SUPPORTSybase Türkiye
The document describes SAP's real-time data platform, which provides a single architecture for data management and applications. It offers benefits like IT landscape simplification, flexibility to innovate at an organization's own pace, and lower total cost of ownership. The platform includes the SAP HANA in-memory database, Sybase databases, and data management products to transact, store, process and analyze data in real time.
The document provides an overview of the SAP Sybase Event Stream Processor (ESP). Key points include:
- ESP allows for continuous insight and immediate response by analyzing events as they occur in real-time.
- It enables rapid application development through reduced dependence on specialist programming skills and faster implementation/deployment times.
- ESP has a non-intrusive deployment model that can adapt to existing data models and event-driven architectures.
- Key concepts of ESP include input streams, derived streams, windows, and continuous queries to filter, aggregate, and join streaming data.
- ESP Studio provides both visual and textual authoring capabilities using the Continuous Computation Language (CCL).
SAP Sybase IQ uses a technique called distributed query processing (DQP) that can improve query performance by breaking queries into pieces and distributing the pieces across multiple SAP Sybase IQ servers. DQP provides both intra-query and inter-query parallelism. It dynamically manages resources to balance workloads and avoid saturating the system. For DQP to be effective, the storage area network must have sufficient performance to support the increased parallelism.
To develop for the Android platform, developers need the Android SDK, which includes tools for developing, testing, and debugging apps. The primary programming language is Java. Developers create apps by writing code and designing user interfaces in XML layout files. Apps are tested on emulators and devices before being distributed via the Google Play Store.
Mobile device management provides security, visibility, and control for organizations using mobile devices. Without proper management, mobile devices face challenges including limited security, inconsistent connectivity, and a lack of centralized visibility and control for IT. Effective device management is needed to overcome these challenges, protect sensitive data, enforce compliance with regulations, and maximize the benefits of an organization's mobile workforce.
Sybase IQ is an analytic database management system designed for advanced analytics, data warehousing, and business intelligence environments. It can handle massive volumes of structured and unstructured data. Sybase IQ uses a column-oriented approach that stores and retrieves data by column rather than row, providing a 10-100 times performance boost over row-oriented databases. It also uses a shared-everything architecture that allows for massively parallel processing across an elastic computing grid for high scalability.
1. The customer asked the author to build an analytical platform to store data in a database and perform statistical analysis from a front-end interface.
2. The author chose an SAP Sybase IQ column-store database to store data, the open-source R programming language to perform statistical analysis, and RStudio as the front-end interface.
3. The solution provided a simple way to load and query large amounts of data, automated running of statistical models, and could be deployed in the cloud.
The Q2 2012 Appcelerator/IDC Mobile Developer Survey Report found:
1) Apple's iOS opened a 16% lead over Google's Android among developers who said which platform would win in the enterprise, at 53% to 37%.
2) Interest in developing for Android stabilized after declining in previous surveys, with 78% of developers saying they were very interested in Android phones and 69% in tablets.
3) Developers were cautiously optimistic about Windows 8 tablets, seeing opportunity for Microsoft to displace Android as the number two platform, though interest in Windows phones dropped sharply.
This document provides a comprehensive analysis comparing the data modeling capabilities of Sybase PowerDesigner 16.0 InformationArchitect and CA ERwin Data Modeler r8.1 Standard Edition. It examines how each tool supports key data modeling activities like creating different types of data models (conceptual, logical, physical), impact analysis across model levels, and model integration. The analysis finds that while both tools allow creating different model types and linking models, PowerDesigner provides more robust, integrated support through dedicated model types and built-in impact/lineage analysis. It concludes PowerDesigner better enables managing relationships across complex data modeling projects.
This document provides an executive summary of a white paper that reviews SAP Sybase IQ 15.4, a database platform designed to support business analytics and big data workloads. The white paper was sponsored by Sybase Inc. and conducted by independent analyst firm WinterCorp. Key points covered in the executive summary include:
- SAP Sybase IQ 15.4 aims to make the entire analytics process work smoothly and cost-effectively for both structured and unstructured data.
- It features a new analytic services layer, parallel processing with Hadoop, support for the R language, and expanded ecosystem support from third parties.
- At its core is a mature columnar database with data compression and query optimization capabilities designed for
14 Haziran 2012 tarihinde Sybase Türkiye tarafından yapılan PowerDesigner etkinliğinde, PowerDesigner'in SAP içindeki stratejik yol haritası hakkında temel bilgiler
This document discusses the importance of modeling and metadata management for businesses. It notes that 60% of IT projects fail or only partially succeed due to poor alignment between business and IT. Effective modeling helps ensure business goals, rules and requirements are met and that changes can be implemented with minimal risk, time and cost. Metadata management provides business agility, aids regulatory compliance, and forms the foundation for service-oriented architectures. The document promotes PowerDesigner as the leading tool for conceptual, logical and physical data modeling as well as enterprise architecture and metadata management.
This document discusses Replication Server - Real Time Loading (RTL) for replicating data from a source database in real-time to Sybase IQ for analytics purposes. It provides dial-in numbers and passcode for a presentation on the topic. The presentation will cover limitations of pre-RS 15.5 replication solutions to IQ, an overview of RTL, and the new RTL update capabilities in RS.
This document discusses the challenges of managing mobile applications at an enterprise scale. As more employees use mobile devices for work, the number of applications a company needs to support grows exponentially. Managing hundreds or thousands of applications across different devices and operating systems is a significant challenge. The document recommends adopting a common application development platform to simplify management. It also advocates for tools that can remotely distribute, configure, update and remove applications over a device's lifecycle.
Mobile devices are proliferating globally, with over 1 billion smartphones and tablets expected by 2016. This rapid adoption of mobile represents a shift to new systems of engagement that empower customers, partners and employees through context-aware apps and services. For CIOs, developing a formal mobile strategy including designating a chief mobility officer is critical to coordinating investments to build these new systems of engagement across the enterprise through a "design for mobile first" approach.
Discover top-tier mobile app development services, offering innovative solutions for iOS and Android. Enhance your business with custom, user-friendly mobile applications.
Essentials of Automations: Exploring Attributes & Automation ParametersSafe Software
Building automations in FME Flow can save time, money, and help businesses scale by eliminating data silos and providing data to stakeholders in real-time. One essential component to orchestrating complex automations is the use of attributes & automation parameters (both formerly known as “keys”). In fact, it’s unlikely you’ll ever build an Automation without using these components, but what exactly are they?
Attributes & automation parameters enable the automation author to pass data values from one automation component to the next. During this webinar, our FME Flow Specialists will cover leveraging the three types of these output attributes & parameters in FME Flow: Event, Custom, and Automation. As a bonus, they’ll also be making use of the Split-Merge Block functionality.
You’ll leave this webinar with a better understanding of how to maximize the potential of automations by making use of attributes & automation parameters, with the ultimate goal of setting your enterprise integration workflows up on autopilot.
[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...Jason Yip
The typical problem in product engineering is not bad strategy, so much as “no strategy”. This leads to confusion, lack of motivation, and incoherent action. The next time you look for a strategy and find an empty space, instead of waiting for it to be filled, I will show you how to fill it in yourself. If you’re wrong, it forces a correction. If you’re right, it helps create focus. I’ll share how I’ve approached this in the past, both what works and lessons for what didn’t work so well.
In our second session, we shall learn all about the main features and fundamentals of UiPath Studio that enable us to use the building blocks for any automation project.
📕 Detailed agenda:
Variables and Datatypes
Workflow Layouts
Arguments
Control Flows and Loops
Conditional Statements
💻 Extra training through UiPath Academy:
Variables, Constants, and Arguments in Studio
Control Flow in Studio
The Microsoft 365 Migration Tutorial For Beginner.pptxoperationspcvita
This presentation will help you understand the power of Microsoft 365. However, we have mentioned every productivity app included in Office 365. Additionally, we have suggested the migration situation related to Office 365 and how we can help you.
You can also read: https://www.systoolsgroup.com/updates/office-365-tenant-to-tenant-migration-step-by-step-complete-guide/
Northern Engraving | Nameplate Manufacturing Process - 2024Northern Engraving
Manufacturing custom quality metal nameplates and badges involves several standard operations. Processes include sheet prep, lithography, screening, coating, punch press and inspection. All decoration is completed in the flat sheet with adhesive and tooling operations following. The possibilities for creating unique durable nameplates are endless. How will you create your brand identity? We can help!
AppSec PNW: Android and iOS Application Security with MobSFAjin Abraham
Mobile Security Framework - MobSF is a free and open source automated mobile application security testing environment designed to help security engineers, researchers, developers, and penetration testers to identify security vulnerabilities, malicious behaviours and privacy concerns in mobile applications using static and dynamic analysis. It supports all the popular mobile application binaries and source code formats built for Android and iOS devices. In addition to automated security assessment, it also offers an interactive testing environment to build and execute scenario based test/fuzz cases against the application.
This talk covers:
Using MobSF for static analysis of mobile applications.
Interactive dynamic security assessment of Android and iOS applications.
Solving Mobile app CTF challenges.
Reverse engineering and runtime analysis of Mobile malware.
How to shift left and integrate MobSF/mobsfscan SAST and DAST in your build pipeline.
In the realm of cybersecurity, offensive security practices act as a critical shield. By simulating real-world attacks in a controlled environment, these techniques expose vulnerabilities before malicious actors can exploit them. This proactive approach allows manufacturers to identify and fix weaknesses, significantly enhancing system security.
This presentation delves into the development of a system designed to mimic Galileo's Open Service signal using software-defined radio (SDR) technology. We'll begin with a foundational overview of both Global Navigation Satellite Systems (GNSS) and the intricacies of digital signal processing.
The presentation culminates in a live demonstration. We'll showcase the manipulation of Galileo's Open Service pilot signal, simulating an attack on various software and hardware systems. This practical demonstration serves to highlight the potential consequences of unaddressed vulnerabilities, emphasizing the importance of offensive security practices in safeguarding critical infrastructure.
"Frontline Battles with DDoS: Best practices and Lessons Learned", Igor IvaniukFwdays
At this talk we will discuss DDoS protection tools and best practices, discuss network architectures and what AWS has to offer. Also, we will look into one of the largest DDoS attacks on Ukrainian infrastructure that happened in February 2022. We'll see, what techniques helped to keep the web resources available for Ukrainians and how AWS improved DDoS protection for all customers based on Ukraine experience
Must Know Postgres Extension for DBA and Developer during MigrationMydbops
Mydbops Opensource Database Meetup 16
Topic: Must-Know PostgreSQL Extensions for Developers and DBAs During Migration
Speaker: Deepak Mahto, Founder of DataCloudGaze Consulting
Date & Time: 8th June | 10 AM - 1 PM IST
Venue: Bangalore International Centre, Bangalore
Abstract: Discover how PostgreSQL extensions can be your secret weapon! This talk explores how key extensions enhance database capabilities and streamline the migration process for users moving from other relational databases like Oracle.
Key Takeaways:
* Learn about crucial extensions like oracle_fdw, pgtt, and pg_audit that ease migration complexities.
* Gain valuable strategies for implementing these extensions in PostgreSQL to achieve license freedom.
* Discover how these key extensions can empower both developers and DBAs during the migration process.
* Don't miss this chance to gain practical knowledge from an industry expert and stay updated on the latest open-source database trends.
Mydbops Managed Services specializes in taking the pain out of database management while optimizing performance. Since 2015, we have been providing top-notch support and assistance for the top three open-source databases: MySQL, MongoDB, and PostgreSQL.
Our team offers a wide range of services, including assistance, support, consulting, 24/7 operations, and expertise in all relevant technologies. We help organizations improve their database's performance, scalability, efficiency, and availability.
Contact us: info@mydbops.com
Visit: https://www.mydbops.com/
Follow us on LinkedIn: https://in.linkedin.com/company/mydbops
For more details and updates, please follow up the below links.
Meetup Page : https://www.meetup.com/mydbops-databa...
Twitter: https://twitter.com/mydbopsofficial
Blogs: https://www.mydbops.com/blog/
Facebook(Meta): https://www.facebook.com/mydbops/
Northern Engraving | Modern Metal Trim, Nameplates and Appliance PanelsNorthern Engraving
What began over 115 years ago as a supplier of precision gauges to the automotive industry has evolved into being an industry leader in the manufacture of product branding, automotive cockpit trim and decorative appliance trim. Value-added services include in-house Design, Engineering, Program Management, Test Lab and Tool Shops.
"What does it really mean for your system to be available, or how to define w...Fwdays
We will talk about system monitoring from a few different angles. We will start by covering the basics, then discuss SLOs, how to define them, and why understanding the business well is crucial for success in this exercise.
Main news related to the CCS TSI 2023 (2023/1695)Jakub Marek
An English 🇬🇧 translation of a presentation to the speech I gave about the main changes brought by CCS TSI 2023 at the biggest Czech conference on Communications and signalling systems on Railways, which was held in Clarion Hotel Olomouc from 7th to 9th November 2023 (konferenceszt.cz). Attended by around 500 participants and 200 on-line followers.
The original Czech 🇨🇿 version of the presentation can be found here: https://www.slideshare.net/slideshow/hlavni-novinky-souvisejici-s-ccs-tsi-2023-2023-1695/269688092 .
The videorecording (in Czech) from the presentation is available here: https://youtu.be/WzjJWm4IyPk?si=SImb06tuXGb30BEH .
QA or the Highway - Component Testing: Bridging the gap between frontend appl...zjhamm304
These are the slides for the presentation, "Component Testing: Bridging the gap between frontend applications" that was presented at QA or the Highway 2024 in Columbus, OH by Zachary Hamm.
"NATO Hackathon Winner: AI-Powered Drug Search", Taras KlobaFwdays
This is a session that details how PostgreSQL's features and Azure AI Services can be effectively used to significantly enhance the search functionality in any application.
In this session, we'll share insights on how we used PostgreSQL to facilitate precise searches across multiple fields in our mobile application. The techniques include using LIKE and ILIKE operators and integrating a trigram-based search to handle potential misspellings, thereby increasing the search accuracy.
We'll also discuss how the azure_ai extension on PostgreSQL databases in Azure and Azure AI Services were utilized to create vectors from user input, a feature beneficial when users wish to find specific items based on text prompts. While our application's case study involves a drug search, the techniques and principles shared in this session can be adapted to improve search functionality in a wide range of applications. Join us to learn how PostgreSQL and Azure AI can be harnessed to enhance your application's search capability.
From Natural Language to Structured Solr Queries using LLMsSease
This talk draws on experimentation to enable AI applications with Solr. One important use case is to use AI for better accessibility and discoverability of the data: while User eXperience techniques, lexical search improvements, and data harmonization can take organizations to a good level of accessibility, a structural (or “cognitive” gap) remains between the data user needs and the data producer constraints.
That is where AI – and most importantly, Natural Language Processing and Large Language Model techniques – could make a difference. This natural language, conversational engine could facilitate access and usage of the data leveraging the semantics of any data source.
The objective of the presentation is to propose a technical approach and a way forward to achieve this goal.
The key concept is to enable users to express their search queries in natural language, which the LLM then enriches, interprets, and translates into structured queries based on the Solr index’s metadata.
This approach leverages the LLM’s ability to understand the nuances of natural language and the structure of documents within Apache Solr.
The LLM acts as an intermediary agent, offering a transparent experience to users automatically and potentially uncovering relevant documents that conventional search methods might overlook. The presentation will include the results of this experimental work, lessons learned, best practices, and the scope of future work that should improve the approach and make it production-ready.
Freshworks Rethinks NoSQL for Rapid Scaling & Cost-EfficiencyScyllaDB
Freshworks creates AI-boosted business software that helps employees work more efficiently and effectively. Managing data across multiple RDBMS and NoSQL databases was already a challenge at their current scale. To prepare for 10X growth, they knew it was time to rethink their database strategy. Learn how they architected a solution that would simplify scaling while keeping costs under control.
"Scaling RAG Applications to serve millions of users", Kevin GoedeckeFwdays
How we managed to grow and scale a RAG application from zero to thousands of users in 7 months. Lessons from technical challenges around managing high load for LLMs, RAGs and Vector databases.
Conversational agents, or chatbots, are increasingly used to access all sorts of services using natural language. While open-domain chatbots - like ChatGPT - can converse on any topic, task-oriented chatbots - the focus of this paper - are designed for specific tasks, like booking a flight, obtaining customer support, or setting an appointment. Like any other software, task-oriented chatbots need to be properly tested, usually by defining and executing test scenarios (i.e., sequences of user-chatbot interactions). However, there is currently a lack of methods to quantify the completeness and strength of such test scenarios, which can lead to low-quality tests, and hence to buggy chatbots.
To fill this gap, we propose adapting mutation testing (MuT) for task-oriented chatbots. To this end, we introduce a set of mutation operators that emulate faults in chatbot designs, an architecture that enables MuT on chatbots built using heterogeneous technologies, and a practical realisation as an Eclipse plugin. Moreover, we evaluate the applicability, effectiveness and efficiency of our approach on open-source chatbots, with promising results.
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/temporal-event-neural-networks-a-more-efficient-alternative-to-the-transformer-a-presentation-from-brainchip/
Chris Jones, Director of Product Management at BrainChip , presents the “Temporal Event Neural Networks: A More Efficient Alternative to the Transformer” tutorial at the May 2024 Embedded Vision Summit.
The expansion of AI services necessitates enhanced computational capabilities on edge devices. Temporal Event Neural Networks (TENNs), developed by BrainChip, represent a novel and highly efficient state-space network. TENNs demonstrate exceptional proficiency in handling multi-dimensional streaming data, facilitating advancements in object detection, action recognition, speech enhancement and language model/sequence generation. Through the utilization of polynomial-based continuous convolutions, TENNs streamline models, expedite training processes and significantly diminish memory requirements, achieving notable reductions of up to 50x in parameters and 5,000x in energy consumption compared to prevailing methodologies like transformers.
Integration with BrainChip’s Akida neuromorphic hardware IP further enhances TENNs’ capabilities, enabling the realization of highly capable, portable and passively cooled edge devices. This presentation delves into the technical innovations underlying TENNs, presents real-world benchmarks, and elucidates how this cutting-edge approach is positioned to revolutionize edge AI across diverse applications.
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
SAP Best Practices for a mobility center of excellence
1. SAP White Paper
Enterprise Mobility
Best Practices for a Mobility Center
of Excellence
Keeping Pace with Mobile Technology
2.
3. Table of Contents
5 Executive Summary
6 Exploring a Mobility Center
of Excellence
Dimensions of the Mobility COE
9 Getting Started
4. How can your enterprise embrace the advance of
mobile devices in the workplace – and continually
keep up with rapidly evolving technology? How
can the IT organization support the business
proactively and deal with the many issues, from
infrastructure and security to app provisioning?
The answer: a mobility center of excellence that
serves as the fulcrum for these initiatives across
the enterprise.
5. Mobile Devices Are Everywhere
Executive Summary
As cross-enterprise adoption of mobile stores. This experience has conditioned
technology continues at a rapid pace, IT them to expect a relatively rapid applica-
organizations are trying to deal with the tion development (and enhancement)
following challenges. timeline, without compromising on the
First, mobile technology is constantly quality and user experience of the appli-
changing. In fact, the pace of change in cation. The implication for enterprise
innovation and technology in mobility is application developers is clear: how do
faster than in other IT areas. This rapid you accommodate these expectations
pace of change – in terms of require- with the existing enterprise software
ments and technology – results in the development lifecycle infrastructure?
need for greater alignment between lines Finally, enterprise IT needs to put in
of business and IT on mobility initiatives place the appropriate infrastructure, pro-
to prevent duplication of effort. The enter- cesses, and organization to ensure the
prise also has to deal with a proliferation desired visibility and control across the
of devices, vendors, and services: iPhone, lifecycle of these mobile assets (devices,
iPad, Google Android, BlackBerry, users, and applications). While some
Windows Phone, and more. companies still issue and retain owner-
Mobile devices are everywhere and ship of mobile devices, the majority allow
used by everyone. This pervasiveness employees to use their own devices to
creates opportunities to make employees access corporate information. This blur-
more productive, engage with customers ring of lines between professional and
in a more targeted and personalized man- personal devices leads to diversity and
ner, and streamline collaboration with complexity, as well as data security con-
partners. This means that enterprise IT siderations. Enterprise IT needs to step
needs to plan for and be ready to meet a up to the task, whether that involves self-
diverse set of requirements (end users, service provisioning of mobile devices
engagement modalities, use cases, secu- for users, deep insights into device and
rity, scalability, and so forth) while retain- application usage metrics, or compliance
ing sufficient agility to meet these needs monitoring. What’s required is a robust
in a timely manner. set of tools that automate as much as
As consumers themselves, employees possible the operational complexities of
are used to the relatively smooth and a mobile infrastructure while providing
easy process of downloading and using actionable insights to deal with issues
mobile apps from the various online and exceptions as needed.
SAP White Paper – Best Practices for a Mobility Center of Excellence 5
6. A Way to Centralize Governance, Standards, and Activities
Exploring a Mobility Center of Excellence
Establishing a mobility center of excel- Dimensions of the Mobility COE •• What is the core function of the COE?
lence (COE) is an initiative intended to Are you setting it up to act in a purely
centralize governance, standards, and Different organizations are in different community-enablement function –
activities around a set of principles – stages of their mobility adoption and that is, to drive better collaboration on
organizational and architectural – for maturity, which in turn shapes their mobility initiatives across the organiza-
an effective and efficient use of mobile experience level, competency mix, and tion by providing the infrastructure
technology across the enterprise. By comfort level with mobility. Regardless, (knowledge management, social media,
capturing experience, best practices, a mobility COE has three broad but and so on) and organizational tools
and reference architectures from mobil- interlinked dimensions, as shown in (such as communities of practice)?
ity projects within the organization, the the figure. Or is the function to shape and drive a
mobility COE can accelerate deployment mobility strategy for the organization
within the corporation. In addition, the Scope that can be used by the various depart-
COE also minimizes overall effort, as each As a first order of business, you need to ments and business units as a basis for
work group or business unit no longer define the scope and the charter of the their mobility initiatives? Or is the intent
has to reinvent and implement mobility mobility COE. This is an essential ele- to use the COE to guide the strategy
policies on its own. ment to grounding the mobility COE for and also provide support on mobility
A mobility COE provides the leadership everything it does going forward. We rec- projects – whether in the form of creat-
needed to deploy and manage personal ommend that you answer the following ing usability guidelines, defining archi-
and company-owned mobile devices questions to help define the scope of tecture principles, recommending
seeking access to corporate data. The your mobility COE: specific technology choices, or manag-
group uses a combination of standards ing an initial set of pilots or proofs of
and policies, along with technology infra- concept (POCs)?
structure and skills, to alleviate the chal-
lenges of enterprise mobility.
The mobility center of excellence facili-
tates success by: Figure: Dimensions of a Mobility Center of Excellence
•• Leveraging existing IT processes
(standards, governance) and people
•• Defining standards, vendor and tech-
nology selection, and security policies
relevant to mobility
•• Acting as the trusted adviser to the Scope
line-of-business leaders
•• Reviewing, evaluating, and approving
mobility projects
•• Providing technology expertise to the
business, authoring best practices, and
facilitating training and technical sup-
port during implementation
•• Offering thought leadership, consulting
on mobile technology, and providing
metrics reporting and support after Organization Governance
deployment
7. •• What does the COE cover? Mobile With sponsorship identified and secured, With the organizational structure and
technologies encompass business-to- the next steps are to outline the key roles the roles identified, you need to define
business and business-to-consumer and reporting structure within the COE, the responsibilities of the individuals in
applications, enterprise mobile man- specifying the competencies required to terms of key work activities and deliver-
agement (of which mobile device staff these roles and building out the orga- ables. As you get started on building the
management is a component), remote nization. A critical decision at this point COE, you should look to your supplier
access, machine to machine, radio- is to choose the right person to lead the ecosystem (telecom carrier, system inte-
frequency identification, and so on. COE. Since this individual serves as the grator, network, security vendors, and
That’s why you need to set limits on focal point for mobility initiatives within so forth) for resources that can support
the set of mobility initiatives the COE the organization, he or she needs to be: the COE.
will take on. It is perfectly acceptable •• Comfortable defining “art of the possi-
(and even recommended) to have an ble” mobility scenarios Governance
aspirational statement, but start with •• Credible across business and IT The governance element of the COE
one or two key areas of focus. leadership defines:
•• How will the COE interface with your •• Proficient in driving and delivering on •• The ground rules for its operations
existing IT organization? Since most IT innovation •• The funding model
organizations already have an existing •• Grounded in real-world IT project •• The mechanism by which decisions
infrastructure (processes, tools, and delivery are made
people), you need to define what the •• The criteria used to track its ongoing
COE will define and create as “net new” In addition to the leader, here are some effectiveness
for mobility. This will ensure minimal roles to consider for staffing the COE •• The process for communicating key
duplication of efforts and leave “regu- organization: decisions and milestones to its
lar IT” relatively unchanged, thus caus- •• Solution architect stakeholders
ing as little disruption to ongoing IT •• Usability specialist
activities as possible. •• Business analyst In defining governance for the COE, it
is important to keep this process light-
Organization Given that most COEs are “bootstrapped” weight and pragmatic. For a space that
Once you have defined the scope for the – that is, staffed up over time – deciding is moving as fast as mobility, you need a
mobility COE, the next element to review which resources will be full-time versus governance process that is nimble yet
is the underlying organizational structure part-time is important. We recommend robust enough to get the desired results.
and associated ways of working. This that you start with a full-time COE leader Being transparent about how mobility
starts with securing buy-in from major and explore leveraging resources from projects are reviewed, approved, and
stakeholders across the organization. other parts of the organization (applica- delivered is a critical part of the gover-
Since mobility has an enterprise-wide tion development, technology architec- nance model.
impact, it is important to get sponsor- ture, user experience, and so on). We find that three of the most com-
ship from senior and influential individu- monly addressed areas within gover-
als across business and IT for the COE. nance relate to architecture, security,
Securing this kind of executive sponsor- and operations.
ship conveys the importance of mobility
(and the COE) and lends legitimacy to
the entire effort.
SAP White Paper – Best Practices for a Mobility Center of Excellence 7
8. Architecture: •• If yes, then: •• What guidelines should you develop for
•• How will you decide which modality –– What is the process for specifying mobile applications in terms of man-
(or more than one) to use for a specific the list of supported devices under datory and optional requirements for
application – native client, HMTL5 the BYOD policy? Does it cover security – authorization, authentica-
app, hybrid app, mobile browser, text smartphones and tablets? tion, and auditing (AAA); data at rest;
messaging? –– What processes and infrastructure data in motion; and so on?
•• How will mobile application develop- do you need to get the desired level
ment be integrated with your existing of security and visibility across the IT operations:
software development lifecycle tools lifecycle of the mobile assets? •• How will your mobile assets (devices
and process – for example, change –– How do you account for country- and applications) be managed across
management, version control, pat- and region-specific data privacy reg- their lifecycle (from provisioning all the
terns, code reuse, defect tracking, and ulations and their impact on BYOD? way through refresh)?
the like? –– What is the policy for reimbursing •• Which parts of these will you auto-
•• What will your mobile user experience employees on telecom charges? mate? How much of this should be
guidelines be? What parts of your •• If not, then: made self-service so as to reduce the
existing user experience principles can –– Do you support any individual liable burden on IT? And what do you need
you carry over to mobile? (IL) devices at all? If yes, what are to put in place to make this happen?
•• How will mobile align with other initia- the constraints? •• What does “support” mean? What
tives such as enterprise 2.0, service- –– How do you communicate the trade- service-level agreement can you pro-
oriented architecture, collaboration, offs and implications to your vide for these devices and applications?
and so on? employees? •• If users get an unsupported device,
•• What changes do you need to make what is your support policy?
Security: to your existing information security •• What skill sets do you need to support
•• Do you support “bring your own policy? mobility, and how will you staff up for
device” (BYOD)? •• How do you amend the standard that?
acceptable-use policy to account for
mobile devices?
A mobility COE provides the leadership needed
to deploy and manage personal and company-owned
mobile devices seeking access to corporate data.
9. A Step-by-Step Guide
Getting Started
For the mobility COE to succeed, follow Drive effective engagement with end
this core set of best practices. users – Understanding your end users’
Secure executive sponsorship – mobility needs at a relatively granular level
Without strong executive sponsorship, a requires you to “walk in their shoes.” Devel-
mobility COE cannot function effectively. oping the level of insight might involve, for
It will not be able to get the visibility and example, a ride-along to document how
the organizational muscle it needs to an insurance adjuster goes about the job,
drive a consistent approach to mobility or mapping out a current business pro-
across the business. Mobile technology cess and a new mobile process for a field
has the potential to impact every part of inspector. You need to understand the var-
your business, and you want the backing ious user personas involved and capture
of someone who can help you keep the how and where mobility can be embedded
initiatives within your organization to a in the most seamless way possible. Mobil-
well-defined and manageable minimum. ity requires a kind of engagement with end
Drive a partnership between business users that is different from many other IT
and IT – Closely tied to sponsorship is capabilities.
the need for strong partnership between Define a “straw man” mobility strat-
business and IT. While this may sound egy – Once the mobility COE is launched,
cliché and trite to experienced IT pro- the enterprise should focus on maintain-
fessionals, it is all the more true with ing and developing the mobility strategy
mobility. Since we are all consumers of and framework. The key here is to develop
mobile technology, we expect the enter- a “straw man” strategy road map – a
prise to provide the same level of support starting point for gathering feedback –
for mobile devices that we experience and evolve it based on experience gath-
in our daily lives. A successful COE will ered from ongoing mobility projects. This
demonstrate how to embrace mobility road map could include:
to transform the business – for example, •• Translating corporate and business
predicting or determining the areas of strategy into mobility strategy
the business where process changes •• Creating a set of mobility capabilities
could result in time or revenue savings according to mobile user profiles or
to departmental budgets. personas
•• Creating a strategy and framework
for adoption of mobile applications
Drive a culture of agility, flexibility, and customer
centricity among the COE team.
SAP White Paper – Best Practices for a Mobility Center of Excellence 9
10. The strategy should include taking stock •• Glean insights into evolving device and How SAP Can Help
of and documenting all mobility initiatives wireless networks (from your carrier)
As adoption of mobile technology across
in the company, as well as overlaying the •• Understand considerations for industri-
the enterprise continues at a rapid pace,
corporation’s mobility strategy with its alizing your mobile application lifecycle IT organizations are trying to deal with a set
project portfolio. Part of the responsibility (from your enterprise independent of unique mobility challenges. By embrac-
of the mobility COE could be to align the software vendor and system integrator ing a mobility center of excellence, you can
company’s mobility solutions with its partners) not only accelerate deployment within your
organization but also minimize redundant
product lifecycle. For example, consider •• Capture network and security implica-
effort to maximize success. As a leading
how the company will be using mobile tions (from your network equipment vendor in the enterprise mobility space,
devices in the sell and service stages of and security vendors) SAP can partner with you to “mobilize”
the product lifecycle versus the design your business, providing knowledge and
and develop stages. Consider sales Start small, refine, and mature – As you expertise along the way to help focus your
efforts and streamline your initiatives.
channels and product lifecycle stages staff up the first iteration of your mobility
to determine which mobile applications COE, define your straw man mobility strat-
to develop. The mobility COE should egy, and deliver on the first handful of
also assign budget for mobility initiatives mobility projects, you will acquire experi-
according to priorities and set aside bud- ence in the mobility lifecycle. Providing for
get and resources to test new or yet regular updates to your mobility COE and
unproven mobility concepts. strategy to reflect lessons learned and
Bootstrap from your supplier ecosys- technology advancements is critical to
tem – In the early stages of a COE’s evo- the ongoing viability and success of your
lution, tapping into the extended resource mobility initiatives. However, it all starts
pool across your supplier ecosystem is a with forming a COE in the first place. For
useful way to supplement your internal almost every organization, it is conceiv-
resources. Getting capable resources able that its mobility portfolio will include,
from your partners to participate on a conservatively, a dozen or more applica-
part-time basis in the initial phases of tions over the next 12 to 18 months. A COE
your COE can help you: is a critical foundation for the enterprise
to effectively deliver on that portfolio and
sustain it in a cost-effective manner.
In defining governance for the COE, it is important
to keep this process lightweight and pragmatic. For
a space that is moving as fast as mobility, you need a
governance process that is nimble yet robust enough
to get the desired results.