HTCpro White Paper

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Organizations are driving speed and value by accessing a
“single voice” to coordinate enterprise mobility initiatives.
A white paper analysis from HTCpro™

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HTCpro White Paper

  1. 1. pro TMAccelerating Business MobilityOrganizations are driving speed and value by accessing a“single voice” to coordinate enterprise mobility initiatives.A white paper analysis from HTCpro™
  2. 2. Introduction  Organizations  across  the  full  spectrum  of  industries  now  recognize  the  clear  value  of  mobility.    By  giving  their  on-­‐the-­‐move  workers  high  speed,  dependable  access  to  business  systems,  customers  and  partners,  companies  can  realize  immediate  and  measurable  benefits.    Forward-­‐looking  CIOs  are  harnessing  mobility  to  improve  workforce  productivity,  to  enhance  customer  service  and  satisfaction,  and  to  create  new  opportunities  for  sales  and  profit.    But  while  building  a  mobile  business  makes  sense,  its  far  from  easy.        Corporate  mobility  initiatives  can  be  complex,  time-­‐consuming  and  expensive  ...  particularly  if  they  are  not  carefully  planned  and  executed.    To  succeed,  an  initiative  must  address  the  fast-­‐changing  intricacies  of  mobile  networks,  devices,  applications  and  usage.    Few  organizations  have  the  internal  skills  and  resources  to  tackle  a  mobile  initiative  alone,  and  fewer  still  want  to  build  that  infrastructure  in  todays  business  environment.    That  is  why  astute  organizations  increasingly  seek  a  "single  voice"  lead  partner  to  plan,  coordinate  and  manage  their  mobility  efforts.    This  "master  vendor"  approach  has  been  proven  to  reduce  the  time  and  cost  of  business  mobility  deployments,  and  can  measurably  improve  the  return  on  a  corporate  mobility  investment.    In  this  white  paper  analysis,  HTCpro  examines  the  trends,  requirements  and  advantages  of  business  mobility  in  2011  and  beyond.    The  paper  also  offers  real  world  examples  of  how  this  master  vendor  approach  can  improve  the  outcome  of  a  business  mobility  effort.                                   2    
  3. 3. Table  of  Contents  Introduction .... ...............................................................2  Business  Mobility  Realities  ......................................4        Mobile  Trends        Business  Opportunities        Mobility  Challenges  Whats  the  Solution?     ..................................................6  Elements  of  Mobility     ..................................................7        Education        Services        Resources  Choosing  a  Partner   ......................................................10  Mobility  ROI    ...................................................................11  Reaping  the  Benefits  ...................................................11  A  Real  World  Example   ...............................................12  Conclusion  .......................................................................13                                       3    
  4. 4. Business  Mobility  Realities  Business  is  going  mobile,  and  the  pace  of  mobility  is  accelerating.    To  better  understand  the  business  mobility  landscape,  lets  start  by  examining  the  realities  of  todays  business  environment.    Mobile  Trends    Current  research  identifies  several  key  trends  affecting  business  mobility  strategies.    Those  findings  include  the  entry  of  new  mobile  platforms  into  the  workplace  and  the  increased  use  of  employee-­‐owned  mobile  devices  for  work  purposes.    Research  also  shows  a  growing  use  of  mobility  management  to  boost  efficiency  and  cost  savings,  and  the  emergence  of  new  models  of  development  and  deployment  for  business  mobility  solutions,  including  the  growing  use  of  consumer  applications  for  business  purposes.    Acknowledging  the  complex  mix  of  hardware,  firmware  and  software  now  available,  informed  industry  observers  now  recommend  that  business  organizations  adopt  a  comprehensive  management  strategy  for  their  mobility  initiatives.    Other  industry  analysts  note  the  impending  rollout  of  4G  networks  by  top  tier  mobile  operators,  the  introduction  of  machine-­‐to-­‐machine  (M2M)  applications  and  services,  and  the  increased  use  of  personal  smartphone  devices  for  workplace  activities.        Some  are  now  predicting  that  mobile  devices  based  on  the  Google  Android  operating  system  will  account  for  10  percent  of  the  mobile  device  market  in  2010.  Most  agree  that  businesses  will  increasingly  turn  to  third-­‐party  managed  service  providers,  rather  than  struggling  to  create  in-­‐house  device  management,  deployment,  end-­‐user  support  and  security  management  solutions.        Business  Opportunities    Research  also  shows  that  mobile  workers  now  comprise  more  than  40  percent  of  the  U.S.  workforce,  and  those  on-­‐the-­‐go  professionals  spend  20  percent  or  more  of  their  time  away  from  the  primary  workplace.    Thus,  a  primary  goal  of  most  business  mobility  efforts  is  to  make  those  mobile  workers  more  connected,  more  efficient  and  more  productive.    The  basics  of  most  organizational  mobility  initiatives  include  access  to  corporate  email,  calendars  and  collaborative  tools.    But  to  create  a  truly  mobile  business,  companies  are  increasingly  seeking  more  advanced  and  comprehensive  solutions.    Those  include  applications  that  give  on-­‐the-­‐move  workers  access  to  corporate  data  and  systems,  smooth  connectivity  to  associates  and  customers,  and  the  ability  to  conduct  business  virtually  anywhere  and  at  any  time.        By  leveraging  todays  impressive  generation  of  more  robust  and  capable  mobile  devices,  companies  can  realize  measurable  gains  in  worker  productivity  and  dramatic  improvements  in  customer  service  and  satisfaction.    A  sound  mobile  strategy  can  help  reduce  communications,  technology  and  other  operational  costs.    Forward-­‐looking  organizations  are  leveraging  mobility  to  drive  innovation,  introduce  differentiated  offerings,  and  open  lucrative  new  revenue  streams.                   4    
  5. 5. Mobility  Challenges  Yet  to  realize  those  very  real  benefits,  organizations  must  first  address  and  overcome  several  significant  mobility  challenges.        While  business  mobility  is  more  promising  than  ever,  in  todays  environment,  mobility  deployments  are  also  more  complex  than  ever  before.    One  industry  survey  of  small-­‐to-­‐medium  sized  companies  found  that,  when  considering  the  breadth  of  available  mobility  options,  most  SMBs  planned  to  focus  on  smartphones  and  mobile  applications.    To  succeed,  a  mobility  initiative  must  address  the  requirements  of  mobile  network  operators,  the  proliferation  of  mobile  devices,  and  the  surge  of  new  business-­‐oriented  mobile  applications.        A  successful  mobility  effort  must  also  incorporate  proven  solutions  for  device  and  application  testing,  deployment,  interoperability  assurance,  workforce  and  sales  force  automation,  customer  relationship  management,  employee  training  and  other  variables.        At  the  same  time  -­‐-­‐  due  largely  to  the  fact  that  mobility  is  a  relatively  new  and  rapidly  changing  landscape  -­‐-­‐  companies  struggle  to  gain  the  knowledge  and  skills  needed  to  plan,  deploy  and  manage  a  mobile  business  solution.    While  many  companies  have  one  or  more  of  the  building  blocks  needed  to  tackle  a  mobility  initiative,  such  as  testing  tools  or  existing  applications,  few  have  or  want  to  invest  in  the  talent  and  resources  needed  to  affect  a  turnkey  mobility  solution.    The  simple  fact  is  that  it  is  extremely  difficult  to  deliver  a  robust  business  mobility  solution  quickly  and  cost-­‐effectively.    And  when  a  mobility  deployment  goes  wrong,  the  ramifications  can  be  immediate  and  severe.        The  initial  assessments  and  long-­‐term  management  of  an  business  mobility  solution  can  be  expensive,  and  those  investments  can  be  wasted  if  a  company  rolls  out  the  wrong  solution.    It  can  be  difficult  and  costly  to  identify  and  fix  problems  with  a  poorly  executed  mobility  solution.    All  too  often,  by  the  time  a  corporate  IT  staff  has  mastered  and  deployed  a  mobile  application,  that  application  is  already  out  of  date.        And  when  devices  or  applications  do  not  work  as  expected,  or  when  workers  are  not  trained  correctly,  the  result  can  be  frustration,  higher  costs  and  lost  productivity.    Add  to  those  losses  the  time  and  cost  of  re-­‐launching  a  new  solution,  and  the  lesson  is  clear.    For  organizations  that  want  a  reliable,  cost-­‐effective  mobility  solution,  it  pays  to  do  it  right  the  first  time.        Those  are  the  realities  of  todays  business  environment.    Whats  the  solution?    As  we  have  noted,  given  the  complexity  of  most  business  mobility  deployments,  it  is  all  too  easy  for  those  initiatives  to  fail  for  a  number  of  reasons.    Most  failed  mobility  efforts  do  so  after  encountering  a  particular  "sticking  point",  most  often  resulting  from  inadequate  up-­‐front  assessments,  compatibility  issues  with  devices  or  applications,  poor  worker  training,  or  some  other  technical  or  support  problem.       5    
  6. 6.  The  downside  of  these  shortcomings  are  clear  and  costly.        But  the  good  news  is  that  astute  organizations  are  now  adopting  an  innovative  approach  to  the  planning,  implementation  and  long-­‐term  management  of  business  mobility  solutions.    Under  this  new  approach,  organizations  leverage  the  capabilities  of  a  single,  highly  capable  partner  to  tackle  the  challenges  and  complexities  of  a  comprehensive  mobility  deployment.    This  partner  acts  as  a  "master  vendor"  to  coordinate  and  manage  the  many  suppliers,  technologies  and  skills  needed  to  implement  a  successful  mobility  solution.    As  such,  this  master  vendor  functions  much  like  a  general  contractor  does  on  a  typical  building  project  -­‐-­‐  working  with  architects,  suppliers  and  sub-­‐contractors  -­‐-­‐  and  taking  primary  responsibility  for  the  success  of  the  project  as  a  whole.    This  "master  vendor"  model  offers  very  real  benefits.      First  and  foremost,  it  provides  a  single-­‐source  who  is  responsible  for  the  planning,  coordination  and  overall  management  of  a  mobility  project.    In  the  best  of  circumstances,  this  single-­‐source  partner  is  often  a  mobile  device  manufacturer  equipped  with  a  robust  and  device-­‐agnostic  suite  of  mobility  tools,  solutions  and  resources.        Many  times,  these  master  vendors  will  have  years  of  experience  on  the  critical  mobility  platforms,  and  often  have  unique  access  to  advanced  tools  and  feature  sets.    This  key  partner  should  then  assemble  a  best-­‐of-­‐breed  constellation  of  independent  software  vendors  (ISVs)  to  provide  both  off-­‐the-­‐shelf  and  customized  application  solutions.    In  the  real  world,  this  "general  contractor"  approach  ensures  that  all  participants  -­‐-­‐  from  network  operators  and  device  manufacturers  to  consultants,  software  suppliers,  internal  IT  staff  and  others  -­‐-­‐  communicate  and  collaborate  to  produce  a  successful  outcome.      It  is  a  logical  and  proven  way  to  plan  and  launch  a  "greenfield"  mobility  effort.    And  when  a  business  mobility  project  has  encountered  serious  problems  or  setbacks,  the  "master  vendor"  model  provides  a  clear  roadmap  to  identifying  bottlenecks,  reassessing  options,  and  getting  the  project  back  on  track.          Elements  of  Mobility  To  fully  realize  the  benefits  of  this  "master  vendor"  model,  a  logical  business  mobility  approach  must  address  three  key  requirements:    education,  services  and  resources.        Education    Business-­‐class  mobility  is  still  an  emerging  and  fast-­‐changing  environment.    For  that  reason,  IT  staffs,  application  developers,  mobile  professionals  and  others  need  ongoing  education  in  the  most  current  mobility  tools  and  technologies.        In  the  "single  voice"  model  of  business  mobility  described  in  this  paper,  the  master  vendor  should  create  a  central  repository  of  knowledge  and  expertise.    That  knowledge  base  should  begin  with  a  comprehensive  understanding  of  the  leading  mobile  operating  systems.    A  capable  lead  partner   6    
  7. 7. should  also  offer  instruction  and  guidance  on  leading  edge  mobile  applications,  development  tools,  devices,  problems/resolutions  and  related  topics.    Companies,  developers  and  others  should  ideally  have  access  to  both  standardized  and  ad  hoc  training  programs,  and  courses  that  range  from  basic  workshops  to  advanced  developer  instruction.    A  rigorous  mobility  training  program  should  include:      Device  workshops  to:      Cover  all  functionality,  including  email  and  applications    Reduce  reliance  on  help  desk  and  support  staff    Train  on  a  wide  range  of  devices    Help  Desk  education  for:      Troubleshooting    Basic  product  overviews,  tips  and  fixes    Tethering,  certificates  and  management  tools    Developer  training:      On  new,  growing  platforms    Application  and  OS  courses    Certification,  SDKs,  boot  camps  and  internals    A  good  educational  component  must  be  constantly  updated  to  reflect  the  latest  and  greatest  thinking  and  techniques.    By  forging  close  relationships  with  those  specialists  who  are  creating  the  industrys  most  effective  business  mobility  solutions,  a  robust  educational  program  will  serve  as  a  force  multiplier  for  anyone  tasked  with  a  corporate  mobility  project.                         7    
  8. 8. Services  By  leveraging  the  professional  services  capabilities  of  a  trusted  partner,  companies  can  accelerate  and  improve  their  projects,  while  maximizing  the  return  on  their  mobile  investments.        The  best  potential  partners  will  demonstrate  deep  technical  capabilities,  best  of  breed  expertise  and  a  global,  alliance-­‐based  reach.    Those  standard  and  customized  services  must  be  tuned  to  the  unique  mobility  needs  of  small  and  mid-­‐sized  businesses.    Consultative  services  might  include  initial  mobility  needs  assessments,  custom  mobile  application  development,  evaluation  of  in-­‐place  hardware  and  software,  staff  augmentation,  testing,  implementation  and  operational  support  for  mobility  systems.        Mobile  app  and  software  development  are  often  a  key  component  of  a  business  mobility  deployment.    Companies  should  seek  partners  capable  of  coordinating  both  internal  IT  teams  and  external  resources  during  the  process  of  application  development,  testing  and  deployment.        Rigorous,  pre-­‐deployment  testing  is  perhaps  the  single  best  way  to  ensure  the  success  of  a  business  mobility  initiative.    A  robust  test  environment  allows  organizations  to  pick  and  choose  solutions  and  devices  and  to  mix  and  match  those  elements  in  side-­‐by-­‐side  tests.    Aggressive  testing  can  and  does  reduce  the  time  and  cost  of  evaluating  mobility  applications.    But  to  do  that,  businesses  must  have  access  to  a  proven,  fully-­‐functional  host  environment  where  they  can  test  and  demo  hardware,  software,  interoperability,  features,  functionality  and  other  variables.    A  comprehensive  test  environment  supports  proof  of  concept  and  certification  testing  on  the  widest  possible  selection  of  devices  and  applications,  configurations  and  combinations.        The  best  of  todays  mobility  partners  use  cloud-­‐based  resources  to  deliver  reliable,  customized  testing  solutions.    A  business-­‐class  test  environment  should  be  capable  of  evaluating:     • Mobile  operating  systems   • Devices  from  all  original  equipment  manufacturers   • Messaging  and  collaboration  platforms     • Enterprise  and  mobile  device  management     • Field  force  management  solutions    Training  is  a  crucial  element  in  any  successful  business  mobility  effort.    From  best-­‐practice  operational  guidance,  to  information  for  software  developers,  workforce  training,  tips,  troubleshooting  and  help  desk  support,  a  true  mobility  partner  will  deliver  comprehensive  training  solutions.        Training  should  include  focused  sessions  on  the  leading  mobile  device  platforms  for  help  desk  teams,  end  users  and  others.    A  good  training  program  will  also  include  executive  briefings  to  give  business  managers  insights  into  the  current  state  of  business  mobility,  and  best-­‐practice  guidance  for  the  implementation,  operations  and  management  of  mobility  solutions.        Training  should  be  delivered  by  experienced  professional  services  teams,  and  supported  by  user-­‐friendly  tools  and  reference  materials.             8    
  9. 9. Resources  Given  the  scope  and  complexity  of  most  business  mobility  efforts,  most  initiatives  require  expertise  and  solutions  from  a  variety  of  sources.    Which  is  why  forward-­‐looking  organizations  seek  partners  who  have  forged  strong  alliances  with  a  strategic  selection  of  mobility  industry  leaders.        These  solutions  allow  organizations  to  track,  monitor  and  manage  mobile  devices  and  the  people  who  use  them.    They  include  solutions  for  device,  WLAN,  and  over-­‐the-­‐air  (OTA)  capabilities,  as  well  as  support  for  help  desk  and  remote  management  activities.        When  evaluating  potential  lead  mobility  partners,  companies  should  seek  those  with  allies  capable  of  managing  device  provisioning  and  configuration,  interactive  troubleshooting,  mobile  asset  tracking  and  reporting,  device  and  data  security,  and  device  status,  positioning  and  support.    Messaging  is  a  basic  requirement  for  on-­‐the-­‐go  professionals.    So  any  mobility  solution  must  incorporate  business-­‐class  email,  seamless  access  to  corporate  data  and  applications,  and  a  robust  selection  of  security  and  management  tools.    A  powerful  new  generation  of  field  force  management  platforms  allow  companies  to  connect  mobile  phones  to  their  business  systems  data.    Customized  software  can  help  organizations  quickly  build,  deploy  and  manage  mobile  field  force  solutions.        Other  key  resources  needed  for  a  successful  business  mobility  effort  include  mobile  Customer  Relationship  Management  (CRM)  and  Sales  Force  Automation  (SFA)  solutions,  mobile  portals  and  enterprise  hardware  peripherals.                                     9    
  10. 10. Choosing  a  Partner  What  should  a  company  look  for  in  a  "single  voice"  mobility  partner?        First  and  foremost,  any  lead  vendor  must  possess  truly  world-­‐class  mobility  expertise  and  service  capabilities.    To  prove  those  capabilities,  a  vendor  should  have  documented  experience  in  delivering  successful  full-­‐lifecycle  business-­‐class  mobility  solutions.  They  must  have  the  ability  to  identify  business  communications  needs,  to  formulate  a  workable  mobility  plan,  to  handle  scoping  and  certifications,  and  to  assemble  a  network  of  industry-­‐leading  partners.    A  reliable  partner  will  offer  a  full  suite  of  mobility  tools,  support  and  training  resources.    They  must  also  have  the  expertise  needed  to  coordinate  multiple  vendors  and  technologies,  and  to  deliver  a  full-­‐lifecycle  mobility  solution.    The  best  of  these  lead  vendors  may  also  offer  high-­‐level  assessment  services,  staff  augmentation  and  advanced  testing  for  mobility  platforms,  devices  and  applications.        In  todays  world,  companies  often  need  both  traditional  internally-­‐focused  corporate  mobility  applications  and  externally-­‐facing  consumer-­‐oriented  solutions.    A  successful  partner  should  have  proven  capabilities  in  workforce/sales  force  automation  and  mobility,  and  in  the  marketing  and  revenue-­‐oriented  requirements  of  consumer-­‐facing  mobility  projects.    A  partner  should  also  offer  the  flexibility  to  meet  each  organizations  requirements.    That  means  offering  both  standard  off-­‐the-­‐shelf  and  customized  applications,  and  both  comprehensive  and  smaller  single-­‐point  solutions.    A  key  vendor  should  have  the  resources  needed  to  augment  and  support  corporate  IT  staff.    Device  manufacturers  are  particularly  well  suited  to  the  role  of  lead  mobility  partner.    OEMs  typically  have  unique  expertise  in  the  tools  and  technologies  needed  for  a  business  mobility  project.    That  said,  a  lead  vendor  should  also  demonstrate  the  willingness  and  ability  to  test  and  integrate  mobile  devices  of  any  kind  and  from  any  manufacturer.               10    
  11. 11. Mobility  ROI  Cost  is  always  a  consideration  in  a  business  mobility  effort.    Organizations  invest  in  business  mobility  for  a  reason  -­‐-­‐  because  they  expect  that  investment  to  generate  a  return  measured  in  greater  productivity,  lower  costs  and  improved  market  performance.        To  fully  understand  the  rationale  for  the  "master  vendor"  model  described  in  this  paper,  it  may  help  to  examine  the  Total  Cost  of  Ownership  for  a  business  mobility  effort.        Astute  business  leaders  realize  that  time  is  money,  and  that  a  poorly  planned  mobility  solution  is  costly  in  a  number  of  ways.  A  poorly-­‐deployed  mobility  solution  can  result  in  wasted  resources  -­‐-­‐  both  human  and  financial  -­‐-­‐  and  significant  lost  productivity.    By  leveraging  proven  mobile  expertise  early  in  the  process,  businesses  can  more  quickly  acquire  a  solution.    A  qualified  partner  can  utilize  specific  skill  sets  to  scope,  select,  certify  and  successfully  deploy  a  mobile  solution.    Companies  can  realize  measurable  cost  savings  by  accomplishing  more  in  a  shorter  period  of  time,  shortening  the  learning  curve,  and  more  effectively  assessing  and  reducing  risk.    A  single-­‐source  partner  can  ensure  a  solution  is  deployed  correctly  the  first  time,  eliminating  the  need  to  fix,  re-­‐do  or  abandon  less-­‐than-­‐ideal  mobile  systems.    By  accelerating  deployments,  companies  save  both  time  and  money.    By  increasing  speed  to  production,  businesses  can  also  gain  the  first  mover  advantage  in  their  industry  or  market.      Reaping  the  Benefits  As  advocated  in  this  HTC  white  paper,  by  adopting  the  "single  voice"  model  to  manage  business  mobility  initiatives,  companies  can  realize  a  number  of  measurable  advantages.    Organizations  can  leverage  this  master  vendor  approach  to:        Gain  a  single-­‐source  partner  to  coordinate  and  manage  all  aspects  of  a  successful  business   mobility  solution      Accelerate  mobile  deployments      Drive  mobile  adoption  within  the  organization      Reduce  the  cost  and  complexity  of  a  mobility  implementation      Access  a  certified,  vetted  universe  of  business  mobility  specialists      Leverage  a  proven  suite  of  mobility  tools,  training  and  professional  services      Fully  test  and  evaluate  all  mobility  alternatives      Get  faltering  mobility  projects  back  on  track      Derive  maximum  value  from  existing  mobility  assets  and  investments   11    
  12. 12.    Empower  their  workforce  to  produce  more  positive  business  outcomes      Bring  new  products  and  services  to  market  sooner      More  easily  connect  with  customers  and  partners      A  Real  World  Example  When  a  leading  insurance  provider  sought  to  mobilize  key  operations,  executives  wanted  to  see  first-­‐hand  precisely  how  various  devices  would  function  in  their  new  mobile  environment.        The  insurer  was  working  with  a  major  solution  provider.    But  over  several  months,  the  partners  had  struggled  with  resource  procurement  and  overall  project  management.    A  key  sticking  point  was  the  need  for  a  reliable  test  and  demonstration  environment  that  would  allow  the  organization  to  quickly  evaluate,  select  and  deploy  the  right  devices  and  device  management  platform.    Thats  when  this  company  called  on  HTCpro.        HTC  leveraged  the  capabilities  of  its  innovative  HTCpro  approach,  which  includes  comprehensive  testing,  informational  and  partnership  resources.    To  resolve  this  test  and  demo  challenge,  HTC  delivered  an  Enterprise  Sandbox  solution  that  included  a  full  test  environment,  demo  devices  and  other  tools.    This  innovative  test  and  evaluation  solution  was  up  and  running  within  a  week  ...  thus  getting  this  important  mobility  effort  back  on  track  and  moving  again.    The  HTC  solution  reduced  costs,  confusion  and  delay  in  this  mobility  project.    It  allowed  the  solution  provider  to  shorten  the  decision  cycle  and  move  the  initiative  forward.    For  the  insurer,  this  collaborative  solution  gave  it  a  clear  understanding  of  how  devices  would  work  in  its  new  mobile  environment.        And  that  took  this  organization  a  big  step  closer  to  its  mobile  future.                         12    
  13. 13. Conclusion  There  is  no  doubt:  business  is  going  mobile.        A  mobilized  workforce  can  boost  productivity,  open  new  markets  and  opportunities,  and  boost  customer  service  and  satisfaction.    Companies  see  their  competitors  ramping  up  for  business  mobility,  and  smart  organizations  are  moving  quickly  to  join  the  mobile  business  revolution.        The  question  now  is,  how  can  organizations  best  plan,  implement  and  manage  a  truly  successful  mobility  initiative?        As  we  have  seen,  given  the  dynamic  complexities  of  business-­‐class  mobility,  few  companies  have  or  want  to  build  the  internal  infrastructure  needed  to  tackle  a  mobility  project  alone.    Nor  do  they  have  the  time  or  expertise  needed  to  evaluate  and  coordinate  the  many  specialized  participants  needed  to  execute  most  mobility  efforts.        The  answer,  for  a  growing  number  of  forward-­‐looking  CIOs,  is  to  partner  with  an  expert  lead  vendor  capable  of  planning,  implementing  and  managing  a  business-­‐class  mobility  project.    This  "single  voice"  approach  can  and  does  yield  significant  advantages  -­‐-­‐  accelerating  mobility  deployments,  reducing  cost  and  complexity,  and  getting  difficult  projects  back  on  track.        By  carefully  choosing  this  key  partner,  organizations  of  all  kinds  can  drive  productivity  and  efficiency,  while  improving  the  return  on  their  mobility  investments.          About  HTC    HTC  Corporation  (HTC)  is  one  of  the  worlds  fastest  growing  mobile  phone  companies.    The  company  creates  innovative  smartphones  to  meet  the  needs  of  consumers  and  businesses.    HTCpro  provides  comprehensive  information,  services  and  resources  for  business  mobility  initiatives.    For  more  information  on  HTC,  please  visit  www.htc.com.    To  learn  more  about  the  HTCpro  approach,  visit  www.htcpro.com.           13    
  14. 14. About  the  Authors  David  Jaeger  Executive  Director,  HTCpro    David  is  Executive  Director  for  the  Sales  Operations  organization  at  HTC  America.      This  group  has  responsibility  over  demand  planning  for  the  North  American  region  as  well  several  incubation  sales  areas  including  accessories,  emerging  operator  business,  and  the  HTCpro  program.        He  has  over  25  years  of  experience  in  enterprise  and  business  sales  across  a  variety  of  industries  including  landline  access,  infrastructure,  and  wireless  and  has  worked  extensively  with  businesses  in  building  solutions  from  a  broad  set  of  offerings.        He  has  a  Bachelor  of  Science  in  Advertising  from  the  University  of  Texas  at  Austin.        Will  Ro  Director,  HTCpro  Will  supports  sales  operations  activity  for  HTC  North  America  as  well  as  oversees  growth  of  sales,  technical  resource  management  and  partnership  formation  with  the  HTCpro  program.      He  has  13+  years  of  experience  across  enterprise  sales,  system  integration,  wireless,  network  security,  and  business  planning.      He  has  solid  experience  in  IT  integration  and  how  they  build  off  of  business  processes.      He  has  a  Bachelor  of  Science  in  Biochemistry  from  the  University  of  California,  Los  Angeles.      Contact  us  at  LearnMore@htcpro.com       14    

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