This document outlines a six stage process for selecting and deploying a successful mobile solution. The stages are:
1. Create a business requirement plan by defining objectives, requirements, users, and geography. Consult business unit experts.
2. Assess input against objectives and write the business requirement plan, defining non-technical requirements.
3. Define solution requirements by translating business requirements into technical details. Research available technologies.
By following these stages, an organization can develop a clear understanding of needs, requirements, and available technologies to select the optimal mobile solution that meets objectives and improves business processes. Consultation with stakeholders and experts at each stage helps ensure the chosen solution is well-defined and will provide benefits.
Smart Grid Operational Services: Selecting the Right Mobile SolutionCapgemini
Whether you manage field service operations within the utilities industry or some other large business operation, a mobile computing solution can strengthen your field service capabilities, lower your operating costs and improve customer service.
With mobile devices in hand, field technicians, engineers and supervisors alike discover that information flow increases and costly data entry errors become issues from the past.
The mobile computing market abounds with “cool” devices, but embracing innovative technology alone can easily distract an organization from finding an intelligent mobile solution that will ultimately meet the needs of its users.
In other words, preparing for the technology is every bit as critical as selecting it.
This paper describes the 3 stages recommended for deciding on, and ranking the importance of, available solution options, and how proper planning can improve the total cost of ownership (TCO) of the solution. It also reviews common obstacles that impede deployment and thwart a positive return on investment.
Going Mobile Is Smart
Utility companies are quickly adopting mobile technology to drive efficiencies.
This is because mobile solutions present countless opportunities to improve employee workflow, maximize the quality of data in back end systems and cut paperwork from everyday processes.
The ROI of Application Performance Management Build a Business Case for Your ...XO Communications
Believing there are benefits to improved network and application performance is not enough for most organizations. The ability to quantify cost savings, improved productivity or reduced risks is a critical component in justifying an investment in application and network performance. Each organization will have different results and savings – some savings might be spread out evenly while others will be skewed to only one or two criteria.
In this white paper, Fluke Networks, a leading provider of network and application performance management solutions, and XO Communications, a leading provider of telecommunications services for businesses, outline eight key areas where cost savings can be quantified by enhancing network and application performance management.
Customer centric digital platform for utilities: Process to valueCapgemini
New digital technologies like smart metering and smart
homes, together with the rise of mobile connectivity and
social media, are playing a major role in transforming
how utilities and customers interact
Smart Grid Operational Services: Selecting the Right Mobile SolutionCapgemini
Whether you manage field service operations within the utilities industry or some other large business operation, a mobile computing solution can strengthen your field service capabilities, lower your operating costs and improve customer service.
With mobile devices in hand, field technicians, engineers and supervisors alike discover that information flow increases and costly data entry errors become issues from the past.
The mobile computing market abounds with “cool” devices, but embracing innovative technology alone can easily distract an organization from finding an intelligent mobile solution that will ultimately meet the needs of its users.
In other words, preparing for the technology is every bit as critical as selecting it.
This paper describes the 3 stages recommended for deciding on, and ranking the importance of, available solution options, and how proper planning can improve the total cost of ownership (TCO) of the solution. It also reviews common obstacles that impede deployment and thwart a positive return on investment.
Going Mobile Is Smart
Utility companies are quickly adopting mobile technology to drive efficiencies.
This is because mobile solutions present countless opportunities to improve employee workflow, maximize the quality of data in back end systems and cut paperwork from everyday processes.
The ROI of Application Performance Management Build a Business Case for Your ...XO Communications
Believing there are benefits to improved network and application performance is not enough for most organizations. The ability to quantify cost savings, improved productivity or reduced risks is a critical component in justifying an investment in application and network performance. Each organization will have different results and savings – some savings might be spread out evenly while others will be skewed to only one or two criteria.
In this white paper, Fluke Networks, a leading provider of network and application performance management solutions, and XO Communications, a leading provider of telecommunications services for businesses, outline eight key areas where cost savings can be quantified by enhancing network and application performance management.
Customer centric digital platform for utilities: Process to valueCapgemini
New digital technologies like smart metering and smart
homes, together with the rise of mobile connectivity and
social media, are playing a major role in transforming
how utilities and customers interact
Mr. Chris Decubber from EFFRA presented the ActionplanT FoF project. He gave basic information and presented examples of the research area of the project.
(FInES Cluster Meeting, December 2012)
The Internet has fundamentally changed the way we do business, and it has created huge opportunities for entirely new business models, from Web portals to e-commerce. Many of these new companies have succeeded, and many have failed, but this first wave of the Internet economy has set the stage for even more innovation and success throughout all sectors of business. As exciting as the dot-com revolution was, the Internet continues to provide an even greater opportunity for more traditional businesses.
The Pivotal CRM team offers business-integration solutions and implementation services, reducing the cost and complexity traditionally associated with integration to Oracle JD Edwards EnterpriseOne HMS.
Technology Management, Inc. specializes in the design, build and project management of mission-critical facilities including data centers, call centers, network operations control centers, and colocation facilities. Give us a call at 847-512-3228.
Cloud-powered social and mobile tools can help break down traditional hierarchies and enable stakeholders inside and outside the organization to easily share business-critical insights. This report is an installment in our multi-part series that explores the shifts necessary for future-proofing your company.
Restructure with less risk and more confidence. Business integration and its inherent transformational elements always present
a number of tough challenges as well as opportunities for the business as a
whole – e.g. deciding what the target operating model will look like and choosing
which systems best suit new ways of working. Lack of clarity with these new ways
of working can cause additional hurdles. For example, sometimes politics can
get in the way; with ‘pet’ systems chosen over those systems that actually fit the
target operating model and the desired culture of the merged organisations.
Forrester, one of the most prestigious market research firms, evaluated 10 most important BPM Suites suppliers using 59 criteria which reflect the main requirements of organizations that realize large-sized BPM initiatives.
IBM Cognos - IBM informations-integration för IBM Cognos användareIBM Sverige
Hur kan användare av IBM Cognos analys- och rapporteringsfunktioner känna 100% tillförsikt till den information de analyserar? De måste kunna se och få förklaringar till vad informationen betyder, var den kommer ifrån och vilken status den har. Lösningen på denna typ av krav, och fler därtill, är IBM InfoSphere Information Server, som är marknadens mest kompletta plattform för informationsintegration. Denna presentation hölls på IBM Cognos Performance 2010 av Mikael Sjöstedt, InfoSphere Specialist, IBM
Mr. Chris Decubber from EFFRA presented the ActionplanT FoF project. He gave basic information and presented examples of the research area of the project.
(FInES Cluster Meeting, December 2012)
The Internet has fundamentally changed the way we do business, and it has created huge opportunities for entirely new business models, from Web portals to e-commerce. Many of these new companies have succeeded, and many have failed, but this first wave of the Internet economy has set the stage for even more innovation and success throughout all sectors of business. As exciting as the dot-com revolution was, the Internet continues to provide an even greater opportunity for more traditional businesses.
The Pivotal CRM team offers business-integration solutions and implementation services, reducing the cost and complexity traditionally associated with integration to Oracle JD Edwards EnterpriseOne HMS.
Technology Management, Inc. specializes in the design, build and project management of mission-critical facilities including data centers, call centers, network operations control centers, and colocation facilities. Give us a call at 847-512-3228.
Cloud-powered social and mobile tools can help break down traditional hierarchies and enable stakeholders inside and outside the organization to easily share business-critical insights. This report is an installment in our multi-part series that explores the shifts necessary for future-proofing your company.
Restructure with less risk and more confidence. Business integration and its inherent transformational elements always present
a number of tough challenges as well as opportunities for the business as a
whole – e.g. deciding what the target operating model will look like and choosing
which systems best suit new ways of working. Lack of clarity with these new ways
of working can cause additional hurdles. For example, sometimes politics can
get in the way; with ‘pet’ systems chosen over those systems that actually fit the
target operating model and the desired culture of the merged organisations.
Forrester, one of the most prestigious market research firms, evaluated 10 most important BPM Suites suppliers using 59 criteria which reflect the main requirements of organizations that realize large-sized BPM initiatives.
IBM Cognos - IBM informations-integration för IBM Cognos användareIBM Sverige
Hur kan användare av IBM Cognos analys- och rapporteringsfunktioner känna 100% tillförsikt till den information de analyserar? De måste kunna se och få förklaringar till vad informationen betyder, var den kommer ifrån och vilken status den har. Lösningen på denna typ av krav, och fler därtill, är IBM InfoSphere Information Server, som är marknadens mest kompletta plattform för informationsintegration. Denna presentation hölls på IBM Cognos Performance 2010 av Mikael Sjöstedt, InfoSphere Specialist, IBM
5 Essential Steps for Successful Application Modernization StrategyJohnAdams514191
Explore the 5 Essential Steps for Successful Application Modernization Strategy in our latest blog post. We guide you through the process of modernizing your applications, from comprehensive assessment and planning to defining clear objectives and prioritizing applications. Discover various modernization approaches, learn best practices for execution and implementation, and understand the importance of continuous testing, monitoring, and improvement. This insightful guide is designed to help businesses enhance performance, user experience, and security in today's competitive digital landscape.
Read the full blog here in the link above.
Strategic imperative digital transformation in capital projectsEndeavor Management
Radical changes to megaproject delivery will bring first adopters a distinct competitive edge, while writing the epitaph of those who stay stuck in legacy ineffective practices. Whether you are an operating asset owner or an EPC, you are confronted with reinventing the core of your capital projects delivery through digital solutions. Such strategic transformation requires holistic change that focuses not only on installation of a new software application, but also on people and work processes to achieve a sustained, culturally intrinsic result from new technology .
Creating a mobile enterprise application business case.DMI
Enterprise mobility is one of the most exciting opportunities within the workplace these days because of all the change management opportunities it provides organizations. There is a real paradigm shift occurring in terms of how organizations are looking at their business processes and how they can change – really CHANGE – them with mobile enterprise applications.
This 3 part series will guide you and your enterprise through:
1. Developing an actionable mobile enterprise application
strategy
2. Creating a mobile enterprise application business case
3. Choosing the right Mobile Enterprise Application Platform
(MEAP) partner
Kick-Starting Digital Transformation: Four IT StrategiesCognizant
For IT organizations, digital transformation can be an especially daunting task. Keeping up with and managing ever-evolving technologies and applications entails four essential components that help accelerate time to market, minimize project risk; automate and handle thousands of requirements, enrich collaboration and manage costs.
Read this Executive Brief to understand why your team should make the case to modernize your communications and collaboration infrastructure.
Understand why it's time to move forward with modernizing your communications infrastructure.
Discover the productivity and efficiency gains you can achieve.
Redefine how you think about communications.
Learn how to build a strategy that addresses both unified communications and collaboration.
Understand Info-Tech's methodology and approach to modernizing communications and collaboration infrastructure.
The Digital Transformation Lifecycle contains a set of phases in which each phase is interconnected with the before phase. It gives a highly useful sequence of phases and instructions Digital Transformation performer, executant.
The Business Conundrum Facing Manufacturers
Manufacturing companies have traditionally
had an on-again-off-again relationship with
technology. However, the paradigm shift driven
by global manufacturing and distribution,
combined with rapid digital innovation, is
changing this equation.
Manufacturing companies have traditionally
had an on-again-off-again relationship with
technology. However, the paradigm shift driven
by global manufacturing and distribution,
combined with rapid digital innovation, is
changing this equation. Deloitte’s 2016 MHI
survey reveals that 83% of manufacturing
organizations believe investing in key digital
technologies such as IoT, robotics, Big
Data, cloud computing, etc. will be key to
competitive advantage in the near future.1
Digital Engineering: Top 5 Imperatives for Communications, Media and Technolo...Cognizant
Many communications, media and technology companies share similar digital objectives. Here are our recommendations for realizing five common digital goals, and a look at a few companies that have succeeded with meeting them.
According to the Yankee Group 38% of American workers are already part of the mobile workforce, and that number is going to grow exponentially. Creating strategies to enable the mobile workforce is critical to enabling productivity of the modern workforce. Organizations need systems, processes, and managers who can manage the growing mobile workforce effectively. The webinar will discuss important factors in creating a mobile strategy
After completing this presentation, attendees will leave with a thorough understanding of:
Aligning mobile strategy with organizational strategy
Key triggers that drive a mobile strategy
How to get started on developing your mobile strategy
Measuring and driving ROI from a mobile strategy
Similar to Smart Grid Operational Services Selecting The Right Mobile Solution Fact Sheet (20)
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
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In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
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Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...
Smart Grid Operational Services Selecting The Right Mobile Solution Fact Sheet
1. Energy, Utilities and Chemicals the way we see it
Smart Grid Operational Services
Selecting the Right Mobile Solution
Steps and Considerations for With a wealth of expertise in helping
Successful Deployment organizations across the world deploy
Whether you manage field service successful mobile solutions, Capgemini
operations within the utilities industry has gained considerable insight into
or some other large business operation, what to look for when preparing and
a mobile computing solution can planning for a mobile solution. This
strengthen your field service paper describes the three stages
capabilities, lower your operating recommended for deciding on, and
costs and improve customer service. ranking the importance of, available
With mobile devices in hand, field solution options, and how proper
technicians, engineers and supervisors planning can improve the total cost
alike discover that information flow of ownership (TCO) of the solution.
increases and costly data entry errors It also reviews common obstacles
become issues from the past. that impede deployment and thwart
a positive return on investment.
The mobile computing market abounds
with “cool” devices, but embracing
innovative technology alone can easily
distract an organization from finding an
intelligent mobile solution that will
ultimately meet the needs of its users.
In other words, preparing for the
technology is every bit as critical
as selecting it.
2. Three Stages to Deploying a Mobile Solution
Stage 1a: Create a Business Requirement Plan (BRP)
A well-defined BRP explains clearly and definitively why an organization needs a
mobile solution (the objective); what the mobile solution must do (the
requirements), for whom it will do it (the end user), and when and where (the
geography and environment).
Example: Hydro One provides electricity transmission and distribution services to over 1.2
million homes and businesses in Ontario, Canada. Over 150 field service staff members
are responsible for installing new meters, replacing old ones, and connecting and
disconnecting services. Cumbersome paper based processes led to constant problems
with data accuracy and timely access to information. Meanwhile, the company faced
increased competition because of recent deregulation.
Hydro One looked to a mobile solution to reduce costs and improve field service
capabilities. It needed to do this to meet increased competition and better service its
customers. The mobile architecture had to be focused on the needs of field workers,
staff whose operating environment includes both the rural and urban areas of
Ontario.
Stage 1b: Set the Objective
The objective maintains the Why deploy a mobile solution? Setting the objective is probably the most important
aspect of the entire deployment process. The objective must be clear and definable. A
project focus and ultimately sample objective could be, “we want to reduce our field expenses by 10 percent and
guides the design and improve customer response time by 50 percent.”
technical options of the
The objective maintains the project focus and ultimately guides the design and
mobile solution. technical options of the mobile solution. The project team will review the objective
throughout the planning period in order to test the relevance of both the business
and technical requirements being requested.
Stage 1c: Determine the Business Requirements
In general, mobile solutions address business requirements by enabling one or more
basic functions: communication, information access, data collection, updating,
transacting, monitoring and locating/tracking. The business processes, functions that
enable the organization to successfully deliver products and/or services, will be most
affected by the addition of mobile technology.
For Hydro One, key business processes included tracking the meter type installed at its
over 1.2 million customers; changing the meter when requested; scheduling the service
delivery point maintenance; and monitoring the results of work assignments. These
requirements, in turn, had implications for the basic functions of the final mobile solution,
communications, and information.
The project team should be assembled to analyze the business processes that will
benefit most from adding mobile technology. Once each process has been listed,
ask which ones contribute to meeting the objective and why. The answers
determine the business requirements.
Stage 1d: Consult Business Unit Experts
Because each business process is the responsibility of a specific business unit,
members of these units are the best source for accurate, detailed and honest
information about what works, what doesn’t and why. This also is a great way to
3. Energy, Utilities and Chemicals the way we see it
build ownership in the project with stakeholders who will become users of the new
mobile solution. Gather this information, using methods like interviews, surveys,
questionnaires, and observation, and then arrange according to the following table.
This will be invaluable when presenting the final business requirements and relating
them to the basic mobile solution functions.
How Does it Important
Areas to be
Business Process Contribute to Characteristics,
Improved
Information Flow? Key elements
Data collection, Currently takes
Part of customer locating, updating, 5 days, this
Changing meters
service response information access, frustrates
communication customers
Stage 1e: Assess Input Against the Objective
The project team now assesses the benefits provided against cost and determines
which processes need to be part of the BRP. With a broader perspective, they are able
to identify which requirements will contribute directly to the objective and identify
potential positive or negative chain effects on other areas of the business.
The BRP is easier to
The BRP is easier to develop when there is a clear understanding of what
technologies can deliver. To gain that understanding, now is the time to bring in a develop when there is a
solution expert. This also reduces the time to research the plan. clear understanding of what
technologies can deliver.
Stage 1f: Write the Business Requirement Plan
The list of business requirements now forms the basis of the “solution requirement” -
- what should the solution accomplish? These solution requirements should be
defined in non-technical language under the following categories. This completes the
BRP.
■ What is the requirement?
We need a solution that makes it easy for our delivery personnel to deliver
products and update customer information into our back office systems wherever
they are.
■ What does it need to address?
It needs to happen in real time (in terms of communication); quickly (data
transfer); access information from our legacy database (existing data interface);
and keep connectivity in a rural, mountainous environment (geography and
environment, user specifications).
■ Why is this important from a business process point of view?
Our field staff needs portable information because they are constantly in and out
of their vehicles and can make over 30 site visits each day.
■ Why is this important from an administrative point of view?
We need to record arrival times, departure times, breaks, etc, in our work
management system.
Selecting the Right Mobile Solution 2
4. Stage 2a: Define the Solution Requirement
Solution requirements translate the business requirements into detailed technical
requirements. Because this exercise requires specialized knowledge of numerous
technologies, their compatibilities, capabilities and limitations, many organizations
bring in outside experts to define the solution requirements. Some business
requirements translate directly, but others require a strong understanding of how
these requirements influence solution specifications.
Stage 2b: Consider Key Mobile Solution Elements
A typical mobile solution involves four silos, plus service, support and training,
which occur in all silos. Each needs to be considered when defining technical
requirements:
■ Applications & Back End Infrastructure
Each solution silo is ■ Client Devices
influenced by business ■ Hardware
requirements, as well as ■ Connectivity
When defining technical requirements, it is important to review the business
by specifications of
requirements listed in the BRP. Align business requirements to corresponding
companion silos. considerations that will influence what technical requirements are needed. Each
solution silo is influenced by business requirements, as well as by specifications of
companion silos. Many business requirements are also influenced by considerations
from more than one element.
Service, support and training require individual consideration as each influences the
total cost of ownership (TCO).
Hydro One knew it needed to be able to easily find locations to save travel and
installation time. The technical requirements of its mobile solution covered all silos. The
device was easy to carry, with a fast processor that could quickly download maps and
applications that provided instant access to customer addresses and daily work orders.
The screen resolution selected for the device provided quality images so that staff could
easily spot street names and arrows pointing to the next work site.
Considerations that Influence Technical
Business Requirement
Requirements
Easily find locations to save
Need a screen that displays fine detail
travel and installation time
Field staff work on-site all day Needs connectivity even in areas where there are
or in trucks no WWAN or WLAN networks
Build in business logic with drop-down menus
Make the operators’ jobs easier
instead of a keyboard
Applications and back-end Infrastructure: Mobile solution requirements should
begin with application considerations. In particular, consider what elements of the
legacy back end systems need to be integrated and extended to the mobile users
and how this can be accomplished. The chart below details important considerations
5. Energy, Utilities and Chemicals the way we see it
when making decisions in the application and back end infrastructure silos. A key consideration for
Although separate silos, applications and back end infrastructure should be virtually all organizations is
considered together.
whether to configure an “off
the shelf” application,
Key Elements Considerations
customize one or develop
Functional Operability, Reliability, Information Latency, Data an entirely new application.
Requirements Sources, Data Volume, Data Format, Syncing,
Integration, Security, User Experience
Extend Existing, Custom Development, Off-the-
Application Source
Shelf
Application
Thin-Client or Thick-Client model
Residence
Cost TCO
Application choices present an array of benefits, drawbacks, trade-offs and sacrifices.
A key consideration for virtually all organizations is whether to configure an “off the
shelf” application, customize one or develop an entirely new application. Because
these choices require a thorough understanding of technologies and long term
business goals, many organizations will seek the expertise of a solution provider to
help them decide on their final architecture.
Client Device and Hardware: Client device and hardware make functions accessible
to mobile users and proper selection is critical. The hardware also protects the
applications and ensures that they are accessible on demand. Consider the following
elements in relation to the BRP and the peripherals that will be required.
Key Elements Considerations
Ruggedness Ingress Protection (IP) Rating, Drop Rating
Portability, Display, Input Method, Available
Ergonomics
Peripherals, Ease of Use
Processing Power, Memory, Battery Life,
Performance
Convergence (Data & Voice)
Operating System (O/S), Software (3rd Party or
Integration Inclusive), Standard Based & Flexible Expansion,
Development Tools, Internet and Email Access
Cost TCO
Identify the important points of influence in relation to the business requirements.
Next, narrow the choice to two or three and then test and pilot the finalists before
making a decision.
Selecting the Right Mobile Solution 4
6. The word “connectivity” is Connectivity: All mobile users desire robust and effective connectivity architecture.
used in place of “wireless Because numerous options are available, one should look for connectivity
architecture that meets business requirements in the most efficient and
network” because not all cost effective manner.
mobile solutions are
wirelessly connected, The word “connectivity” is used in place of “wireless network” because not all mobile
solutions are wirelessly connected, nor do they need to be. Many solutions meet the
nor do they need to be. business requirements without employing a Wireless Wide Area Network (WWAN)
or Wireless Local Area Network (WLAN). Solutions may also be hybrids that
combine network types and connections.
The project team will be able to align connectivity considerations to business
requirements but look to the solution providers and carriers to align them with
defined technical requirements. Such experts will advise when features such as
interoperability between components are too costly or impossible to include.
Key Elements Considerations
Communication Type, Volume, Bandwidth, Latency, Flexibility,
Requirements Security, Interoperability
Availability, Reliability, Geography, Service Level
Performance
Agreement
Cost TCO
Service, Support and Training: Although not typically viewed as a separate silo, these
elements are required to manage, maintain and operate the solution over its lifetime.
They also can greatly influence the success and the TCO and should not be
overlooked. For large implementations, service, support and training can be
an independent silo for which third party management software and services
are available.
Stage 3: Select the Best Solution
It is now time to apply the solution requirement specification to narrow the available
options and decide which grouping best meets the objective. Agree on a method to
assess the options available. The decision matrix might include questions such as:
■ Which solution requirements meet the specifications and are interoperable with
one another?
■ What implications and prerequisites eliminate options right away?
■ Are there option conflicts between silos?
Calculating Total Cost of Ownership (TCO)
Finally, examine each solution requirement for its contribution to overall TCO,
defined as all of the possible costs incurred during the lifespan of a solution and the
components involved. TCO analysis adds value to the planning process by providing
perspective of how near term options and decisions affect the organization over the
lifespan of the solution.
7. Energy, Utilities and Chemicals the way we see it
If the addition of specific features dramatically increases the TCO of a solution, the Unlike other mobile
features should be re-examined to assess their true value to the total solution. TCO solution providers,
is also an extremely relevant exercise when examining individual components. For
example, on the feature level, client devices of different price points and functions Capgemini simplifies
can look similar, even comparable. However, price is not the only factor to consider. enterprise wide
By examining how features and functions perform over the lifespan of the device and deployments with a
comparing those results and associated costs, purchase price looks very different.
Taking a long term view of the solution today can yield substantial savings and add leading strategic
to the overall ROI performance in the future. architecture for one or
more mobile applications
Conclusion
Many successful individuals and businesses around the globe share a common while you concentrate
characteristic. It is the ability to focus on key strengths while identifying and on business processes.
leveraging the insights of others experienced in areas outside of their core expertise.
This wisdom can be applied when implementing a mobile solution. A business may
be expert at delivering a given product or service, but in most instances, require
solution providers when looking for fully integrated mobile computing solutions.
Deploying “best of breed” solutions help customers become more profitable and
competitive by empowering their workforce to be more effective and productive. But
in preparing for such deployment, it is important to seek advice from mobile
specialists and similar companies that have deployed multiple solutions.
With years of experience and unmatched execution expertise serving over 750
customers, Capgemini helps organizations with mobile workforce who must
streamline workflow and improve productivity. Capgemini delivers quick ROI
by offering rapidly deployable mobile solutions built on 100-percent configurable
mobile architectures.
Capgemini provides the fastest path to mobilize enterprise systems. Unlike other
mobile solution providers, Capgemini simplifies enterprise wide deployments with
a leading strategic architecture for one or more mobile applications while you
concentrate on business processes. Capgemini also sets the standard for adapting
to rapid change.
Selecting the Right Mobile Solution 6