1. Sandra E. Ruff
7111 Myrtle Ave Home: 816.444.4226
Kansas City, Mo. 64132 Cell: 816.878.3564
Email: sruff@att.net
SUMMARY
Enthusiastic, highly organized and dedicated with a professional attitude. Ability to handle multiple assignments in a
high-pressure environment. Thorough and committed to adapting to new situations and motivated to assume
additional responsibilities, resourceful and skilled in analyzing and solving problems. Review prepared materials for
completeness, neatness, and accuracy; provide support to others associates, extremely committed to team work.
PROFESSIONAL EXPERIENCE
UADR(United Auto Delivery and Recovery) 11/2013-Present
UADR is Repossession Company
Impound Specialist
• Receives orders on Impounded Vehicles
• Make calls on a daily basis to impound lots, Dealerships, Police Departments, etc.
• Verifies if the vehicle is at their facility.
• Verifies what fees are owed, what the daily storage rate, what documents are needed from the Lien Holder,
what form of payment is acceptable, what condition the vehicle is in.
• Sends emails to the Lien Holders stating where the vehicle is located, fees owed docs needed etc.
• Normally docs needed are Title, Hold Harmless, Copy of the Contract, Letter of Authorization, Some states
requires specific docs for that state.
• Review all docs received from the Lien Holder and making sure all docs are notarized
• After reviewing, upload the docs to the account.
• Sends emails to the agent that is picking up the vehicle on the Lien Holders behalf.
• Sends out ACH payments to the agents that are picking up the vehicle.
• Making sure the vehicle is picked up in a timely manner, making sure all receipts are received on what was
paid out.
Zurich American Insurance, Overland Park, Ks 06/2008-10/2012
Underwriting Assistant 1 – Commercial Market Department
Performed all clerical functions for the department
• Supported the underwriting teams, and provided services to agents (20+).
• Registered all new accounts.
• Created all processing tasks on endorsements.
• Created a template on all new business and renewal policies for the service center.
• Updated Law and Risk Browsers with the revised values for property accounts.
• Revised Zapper with new values to match Law.
• Sent emails to the agents asking for missing and renewal information.
• Handled administrative duties for the office.
• Ordered MVRs, Global Sanction, and Loss Runs.
• Maintained an activity log with account status for monthly management reports.
• Supported others who maintain relationships with the customers.
• Demonstrated commitment to all job functions.
• Assisted co-workers with knowledge and support (helped train new associates).
• Handled and solved problems efficiently and effectively
Spherion Staffing Services, Overland Park, Ks 01/08-06/08

2. Assignment: Zurich American Insurance
Underwriting Assistant 1 - Commercial Markets Department
Based on performance, hired for full time position from this temporary assignment.
CST Staffing Services 01/07-01/08
Assignment: Continental General Insurance Company
Accounting Department
• Input Life and Health Premiums, Non Modals for Life and Health
• Handled administrative duties for the office.
• Proofread, distributed, and mailed Company Checks
• Balanced Company Life/Health Paid Premium Register and Premium Cancellation Register
Sandra E. Ruff Page 2
Continental General Insurance Company, continued
• Prepared Company Cash Items and Control Sheets
• Balanced Company Cash Distribution Register
• Matched Company Returned Items from Bank, sent to Policy Owner Dept to be scanned; matched Company
Life and Health Register
• Input Company Commission Sub-ledgers
• Printed Life and Health Address changes, sent to Policy Owner Dept to be scanned,
Universal Underwriters Group, Overland Park, Ks 05/05-11/06
Salvage Department
• Processed Salvage Titles.
• Set up files for and printed New Reports.
• Provided Administrative support for the office
• Cleaned out closed files and sent to DDC for storage.
• Submitted applications for Salvage Titles.
• Handled inputting for VORs and Bills of Sale
Today’s Staffing 02/04-01/05
Assignment: Truman Medical Center, Lee’s Summit, Mo
Billing Department
• Responsible for Data Entry, handled a wide variety of information including:
o Registration of patient information from Radiology, ER, Ophthalmology, and Neurology Logs.
o Patient information into Missy Program.
o Charges for Medicare, Medicaid, and Ophthalmology.
• Printed ER Reports from Power Chart.
Country Club Bank, Kansas City, Mo 10/91-11-03
Investment Department
• Coordinated Data Entry, including:
o Trading Purchase and Sale Confirmations
o Created new Customer Accounts and New Securities
• Handled Administrative duties for the office, including
o Printing and distributed all Sungard Reports
o Printing all Special Forms-Safekeeping Receipts, Maturity Notices, Credit Advises, Audit
Verifications, and Labels, etc.
o Prepared register mail
o Ordered department supplies
• Responsible for Daily Pricing of Securities, completing and mailing W-9 Customer ID Forms.