1. 6655 Newbridge drive, Cincinnati, Ohio 45239•513-302-4800•thurma24@yahoo.com
Ashley Thurmond
Objective
Seeking a full time position where I am able to grow within the company, could start at entry-level
experience, show my exemplary organizational skills, abilityto prioritize competing demands, team
orientation, money transaction, route call and eye for detail can be utilized, preferably a professional office
setting.
Experience
11/2015 to present Humana Cincinnati,
Ohio
Pharmacy care Advocate
o In control of taking incoming and outgoing calls
o Responsible for ordering medication for Medicare members
o Track orders using USPS and UPS tracking site
o Skills in using multiple sites at one time
o Transfer members to the appropriate department when necessary
o Resolving any issues pertaining to any medical orders
o Trained in processing ACH payments and processing check payments
o Showed empathy to members when needed
06/2013 to 10/2015 Financial asset management system Inc. Cincinnati, Ohio
Collection agent
o Collect payments onpast due bills.
o Create alist ofpeople whohave not made payments.
o Organize list accordingtoseverityofdelinquency.
o Locate customers using credit bureauinformation,background checks, loandocuments,and other
paperwork ordatabases.
o Call customers using telephone.
o Utilizecomputersystems tohandle skip tracing.
o Inform clients ofoverdue accounts and amount currently owed.
o Attempt tocollect payment.
o Review terms ofsale orloandocuments.
o Ensure all customerinformationis correct,including phone numbers and addresses.
o Listentocustomer's storyand determineifdebtcanbe collected.
o Set up repayment plans and new terms
o Record new commitment torepaydebt.
o Follow federal and statelawsdealingwithdebt collection.
2. 5133024800athurmond24@yahoo.com
Ashley Thurmond
o Follow the Fair Debt Collection Practices Act
01/2013 to 05/ 2013 United states postal service Cincinnati, Ohio
P.S. E clerk
o Sort incoming and outgoing mail, according totype and destination,byhand orbyoperating electronic
mail-sorting and scanning devices.
o Transport mail fromone work stationtoanother and Sweepmail intobens whileMaintainorganized area
11/2011to12/2012 Thomas Nederhelman D.D.S Cincinnati, Ohio
Dental assistant
o Prepares treatment roomforpatient byfollowingprescribed proceduresand protocols.
o Prepares patient fordentaltreatmentbywelcoming,comforting,seating,and draping patient.
o Provides informationtopatients and employeesbyansweringquestions and requests.
o Provides instrumentationbysterilizing and deliveringinstrumentstotreatment area;positioning
instruments fordentist's access;suctioning;passinginstruments.
o Provides materialsbyselecting, mixing,and placing materials oninstrumentsand inthe patient's mouth.
o Provides diagnostic informationbyexposing and developing radiographicstudies;pouring,trimming, and
polishing studycasts.
o Maintains patient appearanceand abilitytomasticatebyfabricating temporaryrestorations;cleaning and
polishing removable appliances.
o Helps dentist manage dental and medical emergencies bymaintainingcprcertification,emergencydrug
and oxygensupply, and emergencytelephone directory.
o Educates patients bygivingoral hygiene, plaque control, and postoperative instructions.
o Documents dental care services bycharting inpatientrecords.
o Maintains patient confidence and protects operations bykeeping informationconfidential.
o Maintains safe and cleanworkingenvironment bycomplying withprocedures,rules, and regulations.
o Protects patientsand employees byadheringtoinfection-control policies and protocols.
o Ensures operationofdental equipmentbycompleting preventive maintenancerequirements;following
manufacturer's instructions;troubleshooting malfunctions;calling forrepairs;maintainingequipment
inventories;evaluating new equipmentand techniques.
o Maintains dentalsuppliesinventorybycheckingstocktodetermineinventorylevel;anticipating needed
supplies;placing and expediting ordersforsupplies;verifying receipt ofsupplies.
o Conserves dental resources byusingequipment and supplies as needed toaccomplishjob results.
3. 5133024800athurmond24@yahoo.com
Ashley Thurmond
o Maintains professionaland technicalknowledge byattending educational workshops;reviewing
professional publications;establishingpersonal networks;participatinginprofessional societies.
o Contributes toteameffort byaccomplishingrelated results as needed.
05/ 2009 to 10/2011 Medicount management inc Cincinnati, ohio
File clerk
o File records awayinalphabeticalornumerical order.
o Code files forproperplacement.
o Retrieve files as necessary.
o Ensure iffiles are loaned out that theycome back.
o Cleanand maintainfile space.
o Manage all databasesand records.
o Purge old files.
o Create new entries as needed.
o Log all files that removed.
o Fax and photocopyfiles.
o Deliverviainterofficemethods.
o Ensure files are accessible and that roomis well lit.
o Provide ladders forhigherfilingcabinets.
o Process and scanfiles tobe enteredintocomputerindigitaldatabase.
o Work withelectronic storage media,suchas hard drives,floppydrives,and CD-ROMs.
o Store informationon microfilm.
o Use scanners toconvert forms, receipts, and reportsintoelectronic format.
o Ensure no materials infile are lost.
o Be able toexplainfilingsystemtoothers
Education
May2011 to Nov 2011 Ross Institute of medical and Dental Technology Cincinnati, ohio
Diploma
o Cardiopulminaryresuscitationcertifieddentalx-raylicenses
o Dental x-raylicenses
