1. SANDRA E. MANUEL
3200 Truxillo St., Apt. #110F • Houston, Texas 77004-8627
(281) 914-6271 • sondramanuel34@gmail.com
OBJECTIVE
Customer service-oriented individual seeking to obtain a position, with a growing company, where experience, creativity and ability to
lead will provide meaningful work experience for future growth.
WORK HISTORY
Office Assistant (Volunteer), Advocate Legal Center – Houston, Texas 07/2016 – present
• Greet customers entering the establishment; answer telephones, direct calls, and take messages.
• Schedule and confirm appointments; Perform data entry of information to maintain updated database systems
• Complete forms in accordance with company procedures; compile, copy, sort, and file records of office activities.
• Receive, sort and route incoming and outgoing mail or correspondence.
• Assist with organizing activities and serving lunch to senior citizens
Provider, Patient Recovery – Houston, Texas 10/2014 – 10/2015
• Answered patients' call signals; collect specimens of urine, feces, and sputum.
• Observed patients' conditions, recording food and liquid intake/output and vital signs; report changes.
• Provided patients with help walking, exercising, and moving in and out of bed.
• Bathed, groomed, shaved, and dressed patients to prepare them for treatment or examination.
• Transported and escorted patients to locations in and outside the home, using a wheelchair when needed.
• Planned, purchased, prepared, and served meals to patients, according to prescribed diets.
• Fed patients who are unable to feed themselves, using a gastric feeding tube when necessary.
Manager, Jack in the Box – Houston, Texas 03/2014 – 04/2015
• Monitored daily work procedures in order to ensure quality standards and service; resolved customer complaints regarding
service.
• Compiled and balanced cash receipts at the end of the day or shift.
• Trained workers in food preparation, service, sanitation, and safety procedures.
• Analyzed operational problems; established procedures to alleviate these problems.
• Assisted subordinates in the preparation and serving of orders to meet quality assurance standards
Team Leader, Jack in the Box – Houston, Texas 03/2013 – 11/2013
• Counted and closed out registers after employee shifts; trained new employees and delegated duties
• Greeted customers and received orders for menu items, making suggestions as needed.
• Itemized purchases; accepted payment and provide receipts with change.
• Notified kitchen personnel of shortages or special orders.
• Selected food items from serving areas and placed them on serving trays, or in takeout bags.
• Prepared and served hot and cold beverages, using drink-dispensing machines.
• Cleaned and organized eating, service, and kitchen areas; replenished condiments at serving stations.
• Stocked shelves; assisted with the preparation and sale of side items and desserts, as needed.
• Swept, mopped, and scrubbed floors and windows; gathered and emptied trash.
Manager, McDonalds Restaurant – Houston, Texas 09/2011 – 04/2013
• Monitored daily work procedures in order to ensure quality standards and service; resolved customer complaints regarding
service.
• Compiled and balanced cash receipts at the end of the day or shift.
• Trained workers in food preparation, service, sanitation, and safety procedures.
• Analyzed operational problems; established procedures to alleviate these problems.
• Assisted subordinates in the preparation and serving of orders to meet quality assurance standards
EDUCATION AND CERTIFICATIONS
GED Exam Preparation Training, Houston Community College – Houston, Texas
Forklift Operator Certification, Houston Community College – Houston, Texas