Jess's Resume

Jessica Luna
115 Park Circle Drive
Sulphur Springs, Texas, 75482
903-348-9744
JessicaCLuna1989@gmail.com
WORK EXPERIENCE
Hampton Inn By Hilton Sulphur Springs, TX
Front Office Manager Dec 2014 – Present
• Serve as a link between management and employees by handling questions, interpreting and administering
contracts and helping resolve work-related problems.
• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees,
and administering disciplinary procedures.
• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment,
compensation, labor relations, and employee relations.
• Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an
organization.
• Provide current and prospective employees with information about policies, job duties, working conditions,
wages, opportunities for promotion and employee benefits.
• Prepare and follow budgets for personnel operations.
• Analyze training needs to design employee development, language training and health and safety programs.
• Conduct exit interviews to identify reasons for employee termination.
• Develop, administer and evaluate applicant tests.
• Contract with vendors to provide employee services, such as food service, transportation, or relocation
service.
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Greet and register guests.
• Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
• Monitor the revenue activity of the hotel or facility.
• Train staff members.
• Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and
procedures.
• Coordinate front-office activities of hotels or motels, and resolve problems.
• Participate in financial activities such as the setting of room rates, the establishment of budgets, and the
allocation of funds to departments.
• Collect payments and record data pertaining to funds and expenditures.
• Manage and maintain temporary or permanent lodging facilities.
• Provide assistance to staff members by inspecting rooms, setting tables or doing laundry.
• Interview and hire applicants.
• Prepare required paperwork pertaining to departmental functions.
• Confer and cooperate with other managers to ensure coordination of hotel activities.
• Assign duties to workers, and schedule shifts.
• Receive and process advance registration payments, mail letters of confirmation, or return checks when
registrations cannot be accepted.
• Show, rent, or assign accommodations.
• Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations
for eating and entertainment.
• Develop and implement policies and procedures for the operation of a department or establishment.
• Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and
trash collection.
115 Park Circle Drive Sulphur Springs, Texas, 75482 903-348-9744 JessicaCLuna1989@gmail.com

• Perform marketing and public relations activities.
• Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular
facility.
• Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
• Book tickets for guests for local tours and attractions.
• Greet, register, and assign rooms to guests of hotels or motels.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using
computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Review accounts and charges with guests during the check out process.
• Transmit and receive messages, using telephones or telephone switchboards.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make
recommendations regarding shopping, dining, or entertainment.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Arrange tours, taxis, or restaurant reservations for customers.
• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
• Plan, schedule or supervise the work of other employees.
• Date-stamp, sort, and rack incoming mail and messages.
C.N.A/ Ward Clerk/ Staffing Coordinator Feb 2012 – Sep 2014
• Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages,
or douches, as directed by a physician or nurse.
• Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
• Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.
• Assist nurses or physicians in the operation of medical equipment or provision of patient care.
• Change bed linens or make beds.
• Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.
• Collect specimens, such as urine, feces, or sputum.
• Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
• Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
• Feed patients or assist patients to eat or drink.
• Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or
appropriate activities.
• Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or
nursing staff.
• Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open
wounds, or blood in urine.
• Position or hold patients in position for surgical preparation.
• Prepare or serve food trays.
• Provide physical support to assist patients to perform daily living activities, such as getting out of bed,
bathing, dressing, using the toilet, standing, walking, or exercising.
• Record height or weight of patients.
• Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or
nursing staff.

• Remind patients to take medications or nutritional supplements.
• Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper.
• Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate
diet.
• Set up treating or testing equipment, such as oxygen tents, portable radiograph (x-ray) equipment, or
overhead irrigation bottles, as directed by a physician or nurse.
• Stock or issue medical supplies, such as dressing packs or treatment trays.
• Supply, collect, or empty bedpans.
• Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs,
stretchers, or moveable beds.
• Turn or reposition bedridden patients.
• Undress, wash, and dress patients who are unable to do so for themselves.
• Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination.
• Exercise patients who are comatose, paralyzed, or have restricted mobility.
• Explain medical instructions to patients or family members.
• Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or
stretchers.
• Provide information such as directions, visiting hours, or patient status information to visitors or callers.
• Transport specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery to
authorized personnel.
• Answer telephones and direct calls to appropriate staff.
• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or
other software applications to prepare reports, invoices, financial statements, letters, case histories, or
medical records.
• Complete insurance or other claim forms.
• Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
• Receive and route messages or documents, such as laboratory results, to appropriate staff.
• Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
• Transmit correspondence or medical records by mail, e-mail, or fax.
• Maintain medical records, technical library, or correspondence files.
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of
supplies.
• Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or
bills, and keeping financial records.
• Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
• Arrange hospital admissions for patients.
• Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches,
articles, or conference proceedings.
• Serve as a link between management and employees by handling questions, interpreting and administering
contracts and helping resolve work-related problems.
• Advise managers on organizational policy matters such as equal employment opportunity and sexual
harassment, and recommend needed changes.
• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees,
and administering disciplinary procedures.
• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
• Identify staff vacancies and recruit, interview and select applicants.
• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment,
compensation, labor relations, and employee relations.
• Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an
organization.
• Provide current and prospective employees with information about policies, job duties, working conditions,
wages, opportunities for promotion and employee benefits.

• Analyze statistical data and reports to identify and determine causes of personnel problems and develop
recommendations for improvement of organization's personnel policies and practices.
• Collaborated with nursing staff and promote excellent customer service, delivered
prompt and efficient responses to patients
• Communicated effectively and promote a supportive team approach within the ward to
• Ensured good working relationship.
• Maintained clinical files in accordance with relevant policies and legislation, including
• Admitted and discharge of patients, both from other wards and directly.
• Maintained medical records including file reports and ensure adequate supply patient labels
• Maintained ward-related records and databases as directed.
• Provided organizational support of patient movement and the delivery of care as directed by
• the patient care teams.
• Screened and appropriately prioritized all telephone calls and enquiries for the Inpatient Unit.
• Received, sorted and prioritized all Inpatient correspondence.
• Photocopied, collated and finished documents and reports, filing as required
• Established a system for and maintained adequate supplies of stationary and stores supplies.
• Where appropriate, responded to all relevant correspondence and requests for information.
• Ensured timely communication of information.
• Timely made appointments and distributed Discharge information to patients and GP’s,• where relevant•
Facilitated Outpatient Appointment
• Reviewed requests for paid time off (PTO), vacation, maternity leave, Family Medical Leave Act (FMLA),
and unpaid leaves of absence
• Fulfilling staffing vacancies in advance to ensure adequate coverage for all shifts• Keeping meticulous
attendance records and assisting with the progressive disciplinary process if staff members accrued
excessive absences and/or tardies
• Communicated with unit managers and the director of nursing / chief nursing officer regarding floor
orientation scheduling for newly hired employees in the nursing department
• Checked time clock punch records against master schedules and noting the appropriate changes
• Signing time correction forms for events such as missing meal periods or forgetting to clock in/out
• Approving contracts with temporary staffing agencies who send nurses / nursing assistants to the facility
• Utilizing computer software to prepare, change and update the master schedule
Hampton Inn Apr 2010 – Aug 2012
• Greet, register, and assign rooms to guests of hotels or motels.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using
computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Review accounts and charges with guests during the check out process.
• Transmit and receive messages, using telephones or telephone switchboards.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make
recommendations regarding shopping, dining, or entertainment.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Arrange tours, taxis, or restaurant reservations for customers.
• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.

• Plan, schedule or supervise the work of other employees.
• Date-stamp, sort, and rack incoming mail and messages.
Closing Manager Aug 2008 – Mar 2010
• Monitor compliance with health and fire regulations regarding food preparation and serving, and building
maintenance in lodging and dining facilities.
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food
is prepared and presented in an acceptable manner.
• Count money and make bank deposits.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and
quantity.
• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are
authorized and budgeted.
• Maintain food and equipment inventories, and keep inventory records.
• Schedule staff hours and assign duties.
• Establish standards for personnel performance and customer service.
• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks
when necessary.
• Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability,
popularity, and costs.
• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
• Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate
employee performance in dining and lodging facilities.
• Order and purchase equipment and supplies.
• Review work procedures and operational problems to determine ways to improve service, performance, or
safety.
• Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job
fairs.
• Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal
and pest control.
• Record the number, type, and cost of items sold to determine which items may be unpopular or less
profitable.
• Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
• Monitor employee and patron activities to ensure liquor regulations are obeyed.
• Greet guests, escort them to their seats, and present them with menus and wine lists.
• Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details
of arrangements with clients.
• Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or
requisitioned.
• Create specialty dishes and develop recipes to be used in dining facilities.
• Establish and enforce nutritional standards for dining establishments based on accepted industry standards.
• Take dining reservations.
EDUCATION
SULPHUR SPRINGS HIGH SCHOOL Sulphur Springs, TX
High School Diploma, Feb 2008
PARIS JUNIOR COLLEGE Sulphur Springs, TX
Certified Nurses Assistant, Oct 2011
PARIS JUNIOR COLLEGE Sulphur Springs, TX

Business and Management Candidate, Expected graduation, May 2018
ADDITIONAL SKILLS
REFERENCES
• References Upon Request

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