1. Jac'Quela Robinson
100 Byram Dr Apt.3H
Byram,Ms 39272
Robinsonj2k12@gmail.com
(678)791-8645 (cell)
Objective
Obtain a position as a team-player in a people-oriented organization where I can maximize my
customer-service experience in a challenging environment to achieve the corporate goals.
Skills
Skills
Monitoring Reading Comprehension
Speaking Writing
Science Mathematics
Repairing Pipe Cutting And Jointing Painting
Scaffolding OSHA/10 hr
Math Applications Basic Landscaping
Basic Electrical Basic Brick Laying
NCCER Forklift Certification
Dry Wall Construction Drawing
Work History
Links Grill
January 2015 to April 2015
• Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand.
• Place clean dishes, utensils, or cooking equipment in storage areas.
• Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
• Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars.
• Sweep or scrub floors.
• Clean garbage cans with water or steam.
• Sort and remove trash, placing it in designated pickup areas.
• Clean or prepare various foods for cooking or serving.
• Transfer supplies or equipment between storage and work areas, by hand or using hand trucks.
• Receive and store supplies.
• Prepare and package individual place settings.
• Load or unload trucks that deliver or pick up food or supplies.
McDonalds
June 2014 to October 2014.
• Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand.
• Place clean dishes, utensils, or cooking equipment in storage areas.
• Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
• Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars.
• Sweep or scrub floors.
• Clean garbage cans with water or steam.
• Sort and remove trash, placing it in designated pickup areas.
• Clean or prepare various foods for cooking or serving.
• Set up banquet tables.
• Transfer supplies or equipment between storage and work areas, by hand or using hand trucks.

2. • Receive and store supplies.
• Prepare and package individual place settings.
• Load or unload trucks that deliver or pick up food or supplies.
BurgerKing
• Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand.
• Place clean dishes, utensils, or cooking equipment in storage areas.
• Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
• Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars.
• Sweep or scrub floors.
• Clean garbage cans with water or steam.
• Sort and remove trash, placing it in designated pickup areas.
• Clean or prepare various foods for cooking or serving.
• Set up banquet tables.
• Transfer supplies or equipment between storage and work areas, by hand or using hand trucks.
• Receive and store supplies.
• Prepare and package individual place settings.
• Load or unload trucks that deliver or pick up food or supplies.
Family Dollar
October 2014 to December 2014
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging
merchandise, refunding money, or adjusting bills.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned
adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders,
using computers.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible
causes, such as extreme weather conditions that could increase utility bills.
• Solicit sales of new or additional services or products.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or
disapproving dealers' claims.
• Compare disputed merchandise with original requisitions and information from invoices and prepare
invoices for returned goods.
• Order tests that could determine the causes of product malfunctions.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures
to prevent future problems.
• Confer with customers by telephone or in person to provide information about products or services, take
or enter orders, cancel accounts, or obtain details of complaints.
Panera bread
February 2013 to June 2013
• Clean and inspect galley equipment, kitchen appliances, and work areas to ensure cleanliness and
functional operation.
• Apportion and serve food to facility residents, employees, or patrons.
• Cook foodstuffs according to menus, special dietary or nutritional restrictions, or numbers of portions to
be served.
• Clean, cut, and cook meat, fish, or poultry.
• Monitor use of government food commodities to ensure that proper procedures are followed.

3. • Wash pots, pans, dishes, utensils, and other cooking equipment.
• Compile and maintain records of food use and expenditures.
• Direct activities of one or more workers who assist in preparing and serving meals.
• Bake breads, rolls, and other pastries.
• Train new employees.
• Take inventory of supplies and equipment.
• Monitor menus and spending to ensure that meals are prepared economically.
• Plan menus that are varied, nutritionally balanced, and appetizing, taking advantage of foods in season
and local availability.
• Requisition food supplies, kitchen equipment, and appliances, based on estimates of future needs.
• Determine meal prices, based on calculations of ingredient prices.
walmart
January 2012 to January 2013
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that
there is adequate change.
• Greet customers entering establishments.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash
registers, or optical price scanners.
• Issue trading stamps, and redeem food stamps and coupons.
• Answer customers' questions, and provide information on procedures or policies.
• Cash checks for customers.
• Weigh items sold by weight to determine prices.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Compute and record totals of transactions.
• Sell tickets and other items to customers.
• Keep periodic balance sheets of amounts and numbers of transactions.
• Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
• Sort, count, and wrap currency and coins.
• Process merchandise returns and exchanges.
• Pay company bills by cash, vouchers, or checks.
• Request information or assistance using paging systems.
• Stock shelves, and mark prices on shelves and items.
• Compile and maintain non-monetary reports and records.
comcast
April 2011 to December 2011
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to
quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated
complaints or disputes.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with
management.
• Discuss job performance problems with employees to identify causes and issues and to work on
resolving problems.
• Train or instruct employees in job duties or company policies or arrange for training to be provided.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate
personnel action.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify
details, monitor work activities, or evaluate performance.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

4. • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
• Compute figures such as balances, totals, or commissions.
• Research, compile, and prepare reports, manuals, correspondence, or other information required by
management or governmental agencies.
• Coordinate activities with other supervisory personnel or with other work units or departments.
• Analyze financial activities of establishments or departments and provide input into budget planning and
preparation processes.
• Develop or update procedures, policies, or standards.
• Make recommendations to management concerning such issues as staffing decisions or procedural
changes.
• Consult with managers or other personnel to resolve problems in areas such as equipment
performance, output quality, or work schedules.
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Labor Ready
March 2010 to April 2011
• Attach identifying tags to containers or mark them with identifying information.
• Read work orders or receive oral instructions to determine work assignments or material or equipment
needs.
• Record numbers of units handled or moved, using daily production sheets or work tickets.
• Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery
vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.
• Sort cargo before loading and unloading.
• Assemble product containers or crates, using hand tools and precut lumber.
• Load and unload ship cargo, using winches or other hoisting devices.
• Connect hoses and operate equipment to move liquid materials into and out of storage tanks on
vessels.
• Pack containers and re-pack damaged containers.
• Carry needed tools or supplies from storage or trucks and return them after use.
• Install protective devices, such as bracing, padding, or strapping, to prevent shifting or damage to items
being transported.
• Maintain equipment storage areas to ensure that inventory is protected.
• Attach slings, hooks, or other devices to lift cargo and guide loads.
• Carry out general yard duties, such as performing shunting on railway lines.
• Adjust controls to guide, position, or move equipment, such as cranes, booms, or cameras.
• Guide loads being lifted to prevent swinging.
• Adjust or replace equipment parts, such as rollers, belts, plugs, or caps, using hand tools.
• Stack cargo in locations such as transit sheds or in holds of ships as directed, using pallets or cargo
boards.
• Connect electrical equipment to power sources so that it can be tested before use.
• Set up the equipment needed to produce special lighting or sound effects during performances.
Jamison High school 2008
Angley College 2009
Referencesavailable uponrequest