The training plan summarizes a five day new hire training program for an enterprise service desk. The training will cover topics such as customer service, technical troubleshooting, relevant software like SharePoint and Remedy, as well as policies and procedures. It outlines the daily schedule down to the minute, including topics, duration and training methods such as lectures, videos, discussions and hands-on practice. Risks and dependencies are also identified, such as equipment availability and budget constraints.
How do you set expectations for your self and the team your are supervising so as to achieve organizational goals.
Take a few minutes and learn how this can be done
How do you set expectations for your self and the team your are supervising so as to achieve organizational goals.
Take a few minutes and learn how this can be done
Do you think all meetings are painful, time wasting, poorly run and unproductive torture sessions? If you hate meetings, you’re not alone. Practically everyone does, and although businesses have to run meetings, very often, meetings run businesses. More than just a drag, bad meetings can have a tremendous negative impact on productivity and the bottom line. Running productive meetings is a direct reflection of your leadership skills. Here are few tips that will help you run effective meetings without wasting time & energy.
Service Desk or Helpdesk is nowdays have become an Important part of any Organization.
BPO/KPO s have maintained their own Heldesk if there is ny Technical DIfficulty.
The Project will guide you to how an Techincal officer works.
As a leader of an organisation, department or team, building trust in the workplace is important to the overall success of your department and company. Here’s how you can build this rapport.
ReadySetPresent (Coaching PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Being capable of coaching is an important skill that can transform a manager’s scope of influence. 100+ PowerPoint presentation content slides. Coaching PowerPoint Presentation Content slides include topics such as: 25 slides on the characteristics and skills of coaches, Benefits of coaching, techniques for coaching, 8 slides on the "we need to talk" coaching meeting, 10 slides on dealing with poor performance, avoiding coaching pitfalls, 20 slides on the 6- step coaching model, a 1 minute guide to praise/reprimands, discussing recurring problems, 20+ slides on modeling coaching behavior, building a coaching atmosphere and assessing your coaching style. Learn how to utilize open and closed questions, how to's and more!
Very often we use the word team work in our organizational context without perhaps fully understanding what we mean by teamwork.
An effective team requires the participation of every member in order to be successful. When one person cannot accomplish a job alone and several individuals must cooperate to fulfill a mission, you need a team. The better the cooperation, communication and coordination among members, the more efficient the team.
This is a quick overview of team leadership. It does not go into alot of detail, it is mainly a "What is Team Leadership All About Anyway" type of presentation.
Slide Team presents you Skill Matrix PowerPoint Presentation Slides which helps in the assessment of employee skills. Utilize these skill matrix PPT visuals to conduct gap analysis, where there is a shortage of appropriate skills and experience. This can help you to identify training needs. The competence matrix PowerPoint complete deck comprises of content ready slides such as skill matrix by job role, skill matrix by score level, skill matrix in IT industry, competency team skill matrix, skill matrix with proficiency level, etc. These expertise matrix PPT slides are completely customizable. You can add or delete the content from templates. Our team of experts has also included icons for your convenience. Incorporate competence matrix PPT visuals as a tool for the skill development of your team. This allows you to illustrate the skills and abilities held by your employees. Download knowledge matrix PowerPoint templates to recognize the star performer of your organization.
Corporate Training Sessions Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Corporate Training Sessions Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/36pwWdH
Do you think all meetings are painful, time wasting, poorly run and unproductive torture sessions? If you hate meetings, you’re not alone. Practically everyone does, and although businesses have to run meetings, very often, meetings run businesses. More than just a drag, bad meetings can have a tremendous negative impact on productivity and the bottom line. Running productive meetings is a direct reflection of your leadership skills. Here are few tips that will help you run effective meetings without wasting time & energy.
Service Desk or Helpdesk is nowdays have become an Important part of any Organization.
BPO/KPO s have maintained their own Heldesk if there is ny Technical DIfficulty.
The Project will guide you to how an Techincal officer works.
As a leader of an organisation, department or team, building trust in the workplace is important to the overall success of your department and company. Here’s how you can build this rapport.
ReadySetPresent (Coaching PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Being capable of coaching is an important skill that can transform a manager’s scope of influence. 100+ PowerPoint presentation content slides. Coaching PowerPoint Presentation Content slides include topics such as: 25 slides on the characteristics and skills of coaches, Benefits of coaching, techniques for coaching, 8 slides on the "we need to talk" coaching meeting, 10 slides on dealing with poor performance, avoiding coaching pitfalls, 20 slides on the 6- step coaching model, a 1 minute guide to praise/reprimands, discussing recurring problems, 20+ slides on modeling coaching behavior, building a coaching atmosphere and assessing your coaching style. Learn how to utilize open and closed questions, how to's and more!
Very often we use the word team work in our organizational context without perhaps fully understanding what we mean by teamwork.
An effective team requires the participation of every member in order to be successful. When one person cannot accomplish a job alone and several individuals must cooperate to fulfill a mission, you need a team. The better the cooperation, communication and coordination among members, the more efficient the team.
This is a quick overview of team leadership. It does not go into alot of detail, it is mainly a "What is Team Leadership All About Anyway" type of presentation.
Slide Team presents you Skill Matrix PowerPoint Presentation Slides which helps in the assessment of employee skills. Utilize these skill matrix PPT visuals to conduct gap analysis, where there is a shortage of appropriate skills and experience. This can help you to identify training needs. The competence matrix PowerPoint complete deck comprises of content ready slides such as skill matrix by job role, skill matrix by score level, skill matrix in IT industry, competency team skill matrix, skill matrix with proficiency level, etc. These expertise matrix PPT slides are completely customizable. You can add or delete the content from templates. Our team of experts has also included icons for your convenience. Incorporate competence matrix PPT visuals as a tool for the skill development of your team. This allows you to illustrate the skills and abilities held by your employees. Download knowledge matrix PowerPoint templates to recognize the star performer of your organization.
Corporate Training Sessions Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Corporate Training Sessions Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/36pwWdH
Office 365 Practical Adoption Strategies - SPSBelgiumJoanne Klein
Office 365 adoption is about looking for collaboration wins, changing behaviors and training options galore! Here's my presentation with some tips you can start using in your tenant today!
#15NTC NTEN Help Desk or Service Desk? (Align Nonprofit Technology)Steve Heye
We all know the traditional meaning behind an IT Help Desk: something breaks, you call, we fix. Moving to an IT Service Desk can add further meaning: we also work with you on the goal. But, with both of these, we still have a problem. IT has to wait for the organization to have a specific request to react to, we become a store where the customer is always right. Well guess what? The customer in this case is not always right, and IT should not be managed in a way that forces it to only fill requests and fix things. We will talk about how to manage a help desk while still allowing IT to be a partner to the organization.
Is tracking metrics beneficial? What does it accomplish? How and what should be tracked with regards to software quality? Management wants software metrics to understand what the individual and/or teams are accomplishing and how they are doing with regards to management's expectations. Unfortunately, sometimes those metrics are used against the team and/or individuals. Join Annette Ash as she explores beneficial options to significantly increase software quality, excite all those participating in developing and testing software, and drive metrics tracking from within. Using static analysis tools, you can track unit tests, measure code coverage, set standards for coding, understand the testability, maintainability, and complexity as well as other areas within software quality. You can do this with open source software and minimal effort to implement. Join Annette to see why now is the time to use valuable metrics properly—to motivate and inspire software quality goals that benefit everyone.
Customer success is now table stakes for SaaS companies. At SuccessCon West 2015, we conducted a roundtable discussion with CS professionals on key topics to consider when starting a CS team. Topics included: Creating value, Hiring, Building the playbook/process, Technology
Full-day pre-conference workshop given at the IA Summit 2007. This is the slide deck we used during the workshop. See the "after" deck with participants' comments, discussions, work products, etc.
Proposal For New Joinees Grooming PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Proposal For New Joinees Grooming PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/34R2AQq
The request-for-proposal (RFP) process can be time-consuming, but can also yield meaningful results. In your search for the Moodle LMS, a targeted RFP can identify the candidates that best address your organization’s exact needs and wants—if the questions and structure are correctly tailored to solicit the right information. This webinar will cover the need-to-know tips for writing a Moodle LMS RFP, and provide templated elements from which to work from.
Register for this webinar to learn more about the following key elements to a successful Moodle RFP:
- Designing an LMS RFP to meet your technical project requirements
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- Hosting requirements for a secure cloud hosting environment
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- Frequently asked questions from leading companies who have successfully deployed a Moodle LMS
Creating the Fitness Club Excellence BlueprintDuncan Green
The pressures on to change the way fitness clubs function.
After 50 years of testing globally, the % of the population who are members of a fitness club ranges from 10 - 24 % depending where you are in the world.
If the benefits of fitness are universally acknowledged ( which they are ! ) and hardly anyone takes part - maybe the formula needs a look at ?
In this presentation , Green analyses the issues behind running great Fitness Clubs and the problems operators have in improving the membership uptake .
Learn how agile methods can dramatically improve the design of BI/DW systems: database schemas. View the webinar video recording and download this deck: http://www.senturus.com/resources/agile-bi-demystified/.
Special guest, Lawrence Corr, author of the book Agile Data Warehouse Design, introduces BEAM (business event analysis and modeling) with a set of agile tools and techniques for dimensional modelstorming (modeling + brainstorming) with BI stakeholders and users.
Senturus, a business analytics consulting firm, has a resource library with hundreds of free recorded webinars, trainings, demos and unbiased product reviews. Take a look and share them with your colleagues and friends: http://www.senturus.com/resources/.
Proposal For Team Training PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Proposal For Team Training Powerpoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/34cY9Ql
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
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MATATAG CURRICULUM: ASSESSING THE READINESS OF ELEM. PUBLIC SCHOOL TEACHERS I...NelTorrente
In this research, it concludes that while the readiness of teachers in Caloocan City to implement the MATATAG Curriculum is generally positive, targeted efforts in professional development, resource distribution, support networks, and comprehensive preparation can address the existing gaps and ensure successful curriculum implementation.
Delivering Micro-Credentials in Technical and Vocational Education and TrainingAG2 Design
Explore how micro-credentials are transforming Technical and Vocational Education and Training (TVET) with this comprehensive slide deck. Discover what micro-credentials are, their importance in TVET, the advantages they offer, and the insights from industry experts. Additionally, learn about the top software applications available for creating and managing micro-credentials. This presentation also includes valuable resources and a discussion on the future of these specialised certifications.
For more detailed information on delivering micro-credentials in TVET, visit this https://tvettrainer.com/delivering-micro-credentials-in-tvet/
This presentation includes basic of PCOS their pathology and treatment and also Ayurveda correlation of PCOS and Ayurvedic line of treatment mentioned in classics.
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
it describes the bony anatomy including the femoral head , acetabulum, labrum . also discusses the capsule , ligaments . muscle that act on the hip joint and the range of motion are outlined. factors affecting hip joint stability and weight transmission through the joint are summarized.
1. Training Plan for ACE-IT Enterprise Service Desk 2007
1
Prepared By: LaWanda Burrell-Love
ACE-IT Technical Trainer
2. Training Plan for ACE-IT Enterprise Service Desk 2007
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Table of Contents
CONTENTS
INTRODUCTION............................................................................... 3
AUDIENCES ..................................................................................... 3
TRAINING DESIGN, DEVELOPMENT, AND DELIVERY.................. 3
Day One ......................................................................................... 3
Day One ......................................................................................... 4
Day Two ......................................................................................... 4
Day Three....................................................................................... 5
Day Four......................................................................................... 6
Day Five ......................................................................................... 6
Days 6 (Initial Phase)...................................................................... 7
Days 7 – 10 (Initial Phase).............................................................. 7
Days 6– 10 (ONGOING)................................................................. 7
RESOURCES ................................................................................... 8
RISK AND DEPENDENCIES ............................................................ 8
APPENDIX A..................................................................................... 9
APPENDIX B................................................................................... 10
3. Training Plan for ACE-IT Enterprise Service Desk 2007
3
INTRODUCTION
The purpose of this training plan is to document the overall Training Strategy of the ACE-IT
Enterprise Service Desk. Our goal is to deliver valuable and resourceful training to our analyst to
ensure customer satisfaction from our users.
AUDIENCES
The 2007 – 2008 training plan is designed towards Level 1 and 2 Help Desk Support Service
Specialists. The desired content covered will be:
• New Hire
• Customer Service
• Team Building
• Operating Systems
• Microsoft Office
• Policies and Procedures
TRAINING DESIGN, DEVELOPMENT, AND DELIVERY
The New Hire Training Plan is designed to cover a two-week training period. Please see the
detailed topics, duration, and training methods that may be used during the training.
DAY ONE
DURATION TOPIC TRAINING
METHOD
30 Minutes Welcome/Get Acquainted
• Icebreaker
• Background on Trainer/Company
Group
Discussion
75 Minutes The Client
• Who is USACE?
• What are their responsibilities?
• What significant projects have been completed?
• Who will we speak to daily?
Lecture
PowerPoint
Group
Discussion
75 Minutes The Team
• Who is ACE-IT?
• Where do we fit in the organization?
• What are the help desk responsibilities?
• Who is included in the Madison Resource Team?
75 minutes The Transition
• Review the Transformations section of brochure
• Discuss Past vs. Present
• Any additional information regarding transition
Schedule is subject to change due to management discretion and/or business needs.
4. Training Plan for ACE-IT Enterprise Service Desk 2007
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DAY ONE
DURATION TOPIC TRAINING
METHOD
165 minutes EMCO Orientation
• Policies and Procedures
• Housekeeping Items
o Badges and Door cards
o Email and Account setup
o Account Administration
o Cubicle assignments
o Timecards/Payroll
• Wrap Up/Evaluation
Group
Discussion
DAY TWO
DURATION TOPIC TRAINING
METHOD
120 minutes Management Session
• Introductions
• Training Climate Check
• Other Items
Group
Discussion
Review of Client/Team Session
• Discuss items covered in day one
• Debrief case study or exam
• Other items the training would like to cover
Case Studies
Written
Assessments
75 minutes Customer Service: On the Phone
• Telephone Etiquette
• Effective Listening
• Conflict Resolution
• Escalate Confidently
• Follow Up and Documentation
• Training Video: Telephone Behaviors: Rules of
Effective Communication
Group Discussion
Training Videos
Interactive Training
120 minutes Technical Problem Solving Techniques
• Identify root of problem
• Stick with the facts
• Determine if it can be fixed in a reasonable time
• Document clearly and accurately
Scenarios
Role Play
Training Videos
Case Studies
15 minutes Wrap up/Evaluation Group
Discussion
Schedule is subject to change due to management discretion and/or business needs.
5. Training Plan for ACE-IT Enterprise Service Desk 2007
5
DAY THREE
DURATION TOPIC TRAINING
METHOD
120 minutes ACE-IT ESD Expectations
• Metrics
• Performance Evaluations
• Management Expectations
• Best Practices
• Review Job Descriptions
• Open Forum for Questions
Group
Discussion
75 minutes SharePoint
• Navigation
• Search criteria
• Call Answering Procedures for Analyst
Group
Discussion
Lecture
Interactive
120 minutes Remedy
• Ticket Types
• Creating Quality Tickets
• Dispatching
• Closing Tickets
• Running Reports
• Customer Service Satisfaction Surveys
• Other Remedy Features as needed
Group
Discussion
Lecture
Interactive
30 minutes Customer Service & Problem Solving Reviews Group
Discussion
Interactive
120 minutes ACE-IT Online
• Navigation through site
• Accessing web tickets
• Standard Policies and Procedures
• Forms and Publication Library
• Digital Visual Library
• Online Training
• Loaner Equipment Pool
• Any other needed functions
Group
Discussion
Interactive
15 minutes Wrap up/Evaluation Group
Discussion
Schedule is subject to change due to management discretion and/or business needs.
6. Training Plan for ACE-IT Enterprise Service Desk 2007
6
DAY FOUR
DURATION TOPIC TRAINING
METHOD
30 minutes Review - Activity Interactive
90 minutes Desktop
• Helping technical and non-technical users
• Desktop etiquette – for remote access
Group
Discussion
Interactive
Training Videos
90 minutes Support Soft Remote Assistance
• Navigation
• Purpose
• Any other needed functions
30 minutes EMCO Orientation
• The Importance of Quality
90 minutes Support Soft Remote Assistance
• Navigation
• Purpose
• Any other needed functions
Group
Discussion
Interactive
DAY FIVE
DURATION TOPIC TRAINING
METHOD
120 minutes Activity – Deal With It!
Help Desk Customer Service Activity
75 minutes More ACE-IT Online!
• Navigation through site
• Accessing Web Tickets
• Standard Policies and Procedures
• Forms and Publication Library
• Digital Visual Library
• Online Training/Loaner Equipment Pool
Interactive
Group Discussion
120 minutes Remedy - Configuration Management Database
• Purpose/Navigation
• Search criteria
30 minutes Brainstorming
• Team and Training Ideas
• Scenarios
• Process Improvements
135 minutes • Review Assessments/Activities
• Wrap Up/Evaluation
7. Training Plan for ACE-IT Enterprise Service Desk 2007
7
During the initial phase of the training, we will incorporate procedure writing into the
schedule. As the team develops, this time will be replaced with other training activities.
DAYS 6 (INITIAL PHASE)
Duration Topic Method Used
210 minutes Remedy Practice Individual Activity
90 minutes Procedure Writing Group Discussion
Individual Activity
120 minutes Call Center Communications Skills for EMCO Individual Activity
15 minutes Wrap up Group Discussion
DAYS 7 – 10 (INITIAL PHASE)
Duration Topic Method Used
210 minutes Remedy Practice Individual Activity
90 minutes Procedure Writing Group Discussion
Individual Activity
120 Minutes Training Videos
15 minutes Wrap up Group Discussion
DAYS 6– 10 (ONGOING)
Duration Topic Method Used
210 minutes Remedy Practice Individual Activity
90 minutes Additional System Training and Practice Group Discussion
Individual Activity
120 Minutes Training Videos
15 minutes Wrap up Group Discussion
8. Training Plan for ACE-IT Enterprise Service Desk 2007
8
RESOURCES
EQUIPMENT SUPPLIES OTHER ITEMS
Training Room
Systems to be used for practicing
Projector to project from laptop
Printers (black/white & color)
Speakers
Computer Tables
Chairs
Television with VCR
Flip Chart with Stand
Whiteboard
Flipchart pads
Markers
Tape
Dry Erase Markers
Name Tents
Pens
Pencils
Notepads
Post-it notes
Bookshelf for the Training Library
RISK AND DEPENDENCIES
Listed below are things that have been identified as risks or dependencies to the training plan.
Each of these items are things that will result in the plan not being implemented properly.
• Computer systems are unavailable
• Core programs are not loaded or tested
• Unavailability of training rooms
• Broken equipment
• Budget constraints
9. Training Plan for ACE-IT Enterprise Service Desk 2007
9
APPENDIX A
DEAL WITH IT HELP DESK EDITION
Customer Service Game
Help Desk Edition to the "Deal With It" customer service game and get your help desk
involved. Help Desk Edition is a hands-on, role-playing game designed to teach excellent
help desk skills. "Deal With It" Help Desk Edition offers a fun, fresh approach to training
help desk staff.
The interactive game includes 99 cards that present real-life scenarios, and is a perfect
training tool for managers and trainers in call centers, banking, retail, healthcare, hospitality
and travel, as well as many other customer-driven industries. This series of questions are
an excellent addition to the Deal With It. Game. Designed for the dedicated Help Desk
trainer, "Deal With It." Help Desk will provide hours of interactive training for your team!
Discuss the 99 real-life scenarios with your team.
How would your team handle this question? "A customer urgently calls the Help Desk with a
question on a supported product that you have no idea how to answer. What resources do
you turn to for assistance?"
Are you looking for a tool to reinforce business ethics in your workplace? "Deal With It."
Help Desk addresses this critical training objective like the following scenario: "You are a
desktop technician. You are dispatched to a client’s desktop to trouble shoot an internet
problem. As part of your diagnostics you are reviewing the history file and notice the client
has visited adult web sites several times. This clearly violates company policy. What do you
do?"
"Deal With It" Help Desk Edition is thought provoking and gets the whole team eagerly
participating. Get your teams playing today!
http://www.nikkisweet.com/customerserviceuniversity.com/dealwithit.html
10. Training Plan for ACE-IT Enterprise Service Desk 2007
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APPENDIX B
Tentative Training Dates
Choice A
Begin Date End Date # of Trainees
Group 1 10/1/2007 10/12/2007 5
Group 2 10/15/2007 10/26/2007 10
Group 3 10/22/2007 11/2/2007 10
Group 4 10/29/2007 11/9/2007 10
35
Choice B
Begin Date End Date # of Trainees
Group 1 10/1/2007 10/12/2007 5
Group 2 10/15/2007 10/26/2007 15
Group 3 10/29/2007 11/9/2007 15
35
Choice C
Begin Date End Date # of Trainees
Group 1 10/1/2007 10/12/2007 7
Group 2 10/8/2007 10/19/2007 7
Group 3 10/15/2007 10/26/2007 7
Group 4 10/22/2007 11/2/2007 7
Group 5 10/29/2007 11/9/2007 7
35