Leadership training guide

1. LEADERSHIP TRAINING PARTICIPANT GUIDE
BASICS OF LEADERSHIP
LAWANDA BURRELL
Instructional Designer

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Participant Guide
PURPOSE
● Assist each manager meet the expectations and needs of the company leadership model.
● Create clear lines of communication between associates and management.
● Provide management with tools and resources to do a better job.
AGENDA
● Day 1 - Introduction to Leadership
● Day 2 - Your Leadership Style
● Day 3 - Leadership Principles
● Day 4 - Leadership Model
● Day 5 - Tools and Resources

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Participant Guide
ICEBREAKER
Please list a characteristic about yourself that goes with each letter (example D=Determined).
L
E
A
D
E
R

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Participant Guide
WHAT IS LEADERSHIP TO YOU??
Please record your answers inside the square.
LEADERSHIP is the ability to guide, direct or influence people. -Webster’s Dictionary
MANAGERS are people who do things right.
LEADERS are people who do the right thing.

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Participant Guide
LEADERSHIP THEORIES
■ Trait Theory – People with personalities that naturally lead them into leadership.
■ Great Events Theory – A crisis or important event may bring out extraordinary leadership qualities in an ordinary person.
■ Transformational Leadership Theory – People who can choose to become leaders by learning leadership skills and changing/transforming their lives.
REMEMBER THE TITANS
Please look for the following theories of leadership in the movie “Remember the Titans” and list WHY you selected that character.
Trait
___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________
Great Events Theory ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________
Transformational ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

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Participant Guide
LEADERSHIP STYLES
■ AUTOCRATIC – This leader type prefers to have control over ALL the decision making and tasks going on within their team. The process are put in place and enforced by the leader only. This leadership style is effective if there is a deadline, the correct information and motivated employees.
■ DEMOCRATIC – This leader type prefers to have a few employees in on the decision making process. They like to serve as support to their team. This leadership style is effective when the employee and supervisor both have pieces of information to make better decisions.
■ FREE REIGN – This leader type prefers to let the employees make the decisions. The supervisor is still responsible for the success or failure of the decision but employees are the final say. This leadership style is effective when there are tons of decisions to make in many areas and the supervisor can’t do everything and be everywhere.

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Participant Guide
ON YOUR OWN – LEADERSHIP STYLES
Listed below are some scenarios of different leadership styles. Determine what style is being used, and then discuss if it is correct for the situation or if a different style would work better.
Helpful hint - you have probably been in a similar situation...what was your reaction to that style at the time?
 A fashion design major is leading a team of kitchen/bath associates that working on new ways to use color. Although the team discusses the merits of each idea and project, she retains the final decision making authority.
 A new Store Manager has just been put in charge of your store. He immediately starts by telling the crew what changes need to be made. When some suggestions are made, he tells them he does not have time to consider them.
 A night crew has worked together for the last four years with very little change- over in human resources. They always vote whenever a decision has to be made on how to proceed with the project.
 The lumber department has no supervisor. They are expected to have the correct staffing, procedures, and expertise on each shift to ensure no customer is waiting to be taken care of.
 There are seven people on a special project team and each individual is from a different department. Although a leader was elected, for a decision to pass it must have the approval of each individual.

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Participant Guide
REMEMBER THE TITANS
Please look for the following styles of leadership in the movie “Remember the Titans” and list WHY you selected that character.
Autocratic
___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________
Democratic ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________
Free Reign
___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

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Participant Guide
PRINCIPLES OF LEADERSHIP
 Know yourself and seek self-improvement. In order to know yourself, you have to understand your be, know, and do, attributes. Seeking self-improvement means continually strengthening your attributes.
 Be technically proficient. As a leader, you must know your job and have a solid familiarity with your employees' jobs.
 Seek responsibility and take responsibility for your actions. Search for ways to guide your organization to new heights. And when things go wrong, they will sooner or later, do not blame others. Analyze the situation, take corrective action, and move on to the next challenge.
 Make sound and timely decisions. Use good problem solving, decision making, and planning tools.
 Set the example. Be a good role model for your employees. They must not only hear what they are expected to do, but also see.
 Know your people and look out for their well-being. Know human nature and the importance of sincerely caring for your workers.
 Keep your people informed. Know how to communicate with your people, seniors, and other key people within the organization.
 Develop a sense of responsibility in your people. Develop good character traits within your people that will help them carry out their professional responsibilities.
 Ensure that tasks are understood, supervised, and accomplished. Communication is the key to this responsibility.
 Train your people as a team. Although many so called leaders call their organization, department, section, etc. a team; they are not really teams...they are just a group of people doing their jobs.
 Use the full capabilities of your organization. By developing a team spirit, you will be able to employ your organization, department, section, etc. to its fullest capabilities.

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Participant Guide
PRINCIPLES OF LEADERSHIP EXERCISES
In the blank area below please select 4 Principles of Leadership. Two that you currently use and two that you will use in the future.
1. ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________
2. ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________
3. ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________
4. ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________

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Participant Guide
REMEMBER THE TITANS
Please list what “principles” the following characters displayed in “Remember the Titans”.
Coach Boone
___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________
Coach Yoast
___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________
Gary – The Captain
___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________
Julius
___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

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Participant Guide
THE COMPANY LEADERSHIP ESSENTIALS
■ Delivers Results ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________
■ Acts Strategically ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________
■ Drives Excellence ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________
■ Excels in Customer Service ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________

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Participant Guide
THE COMPANY LEADERSHIP ESSENTIALS
■ Inspires achievement ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________
■ Lives Integrity ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________
■ Builds Relationships ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________
■ Creates Inclusion ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________

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Participant Guide
TOOLS & RESOURCES
Leadership Quotes
Inspire your Employees
■ Be passionate. You must be committed to the work you are doing. If you do not communicate excitement, how can you expect your people to get worked up about it?
■ Get your employees involved in the decision making process. People who are involved in the decision making process participate much more enthusiastically than those who just carry out their boss's order. Help them contribute and tell them you value their opinions. Listen to them and incorporate their ideas when it makes sense to so.
■ Know what your organization is about! A leader's primary responsibility is to develop people and enable them to reach their full potential. Your people may come from diverse backgrounds, but they all have goals they want to accomplish. Create a "people environment" where they truly can be all they can be.
If it's a good idea, go ahead and do it. It is much easier to apologize than it is to get permission. -Admiral Grace Hopper
Excellence is not an accomplishment. It is a spirit, a never-ending process. -Lawrence M. Miller
It's amazing how many cares disappear when you decide not to be something, but to be someone. -Coco Chanel
You will do foolish things, but do them with enthusiasm. -Colette

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Participant Guide
RESOURCES
 The Home Depot Leadership Essentials Brochure
 Webster’s dictionary
 http://www.nwlink.com/~donclark/leader/survstyl.html
 http://www.nwlink.com/~donclark/leader/leadstl.html

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Participant Guide
LEADERSHIP ASSESSMENT - APPENDIX A
This survey is designed to provide you with feedback about your level of preference or comfort with leadership characteristics and skills. If you have NOT performed a task before, estimate how difficult the task would be for you to learn to perform.
Circle the number on the scale that you believe comes closest to your skill or task level. Be honest about your choices as there is no right or wrong answer - it is only for your own self-assessment.
Very Strong
Somewhat Strong
Satisfied
Somewhat Weak
Very Weak
1.
I enjoy communicating with others.
5
4
3
2
1
2.
I am honest and fair.
5
4
3
2
1
3.
I make decisions with input from others.
5
4
3
2
1
4.
My actions are consistent.
5
4
3
2
1
5.
I give others the information they need to do their jobs.
5
4
3
2
1
6.
I keep focus through follow up.
5
4
3
2
1
7.
I listen to feedback and ask questions.
5
4
3
2
1
8.
I show loyalty to the company and to the team members.
5
4
3
2
1
9.
I create an atmosphere of growth.
5
4
3
2
1
10.
I have wide visibility.
5
4
3
2
1
11.
I give praise and recognition.
5
4
3
2
1
12.
I criticize constructively and address problems.
5
4
3
2
1

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Participant Guide
Very Strong
Somewhat Strong
Satisfied
Somewhat Weak
Very Weak
13.
I develop plans.
5
4
3
2
1
14.
I have a vision on where we are going and set long term goals.
5
4
3
2
1
15.
I set objectives and follow them through to completion.
5
4
3
2
1
16.
I display tolerance and flexibility.
5
4
3
2
1
17.
I can be assertive when needed.
5
4
3
2
1
18.
I am a Champion of change.
5
4
3
2
1
19.
I treat others with respect and dignity.
5
4
3
2
1
20.
I make myself available and accessible.
5
4
3
2
1
21.
I want to take charge.
5
4
3
2
1
22.
I accept ownership for team decisions.
5
4
3
2
1
23.
I set guidelines for how others are to treat one another.
5
4
3
2
1
24.
I manage by "walking around" (the front line is the bottom line).
5
4
3
2
1
25.
I am close to the business and have a broad view of where we are going.
5
4
3
2
1
26.
I coach team members.
5
4
3
2
1
27.
I determine manpower requirements for my department and write job descriptions for them.
5
4
3
2
1
28.
I interview and select the most qualified
5
4
3
2
1

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Participant Guide
Very Strong
Somewhat Strong
Satisfied
Somewhat Weak
Very Weak
candidate for an open job position.
29.
I provide new employees with on-the- job training.
5
4
3
2
1
30.
I determine resources, material, and supply requirements for my department.
5
4
3
2
1
31.
I developed a budget for my department.
5
4
3
2
1
32.
I can respond to an employee who is upset with me or someone else in the organization.
5
4
3
2
1
33.
I have counseled employees who have personal problems (family, health, financial).
5
4
3
2
1
34.
I react to situations in which the quality of an employee's work goes into a decline.
5
4
3
2
1
35.
I deal with employees who have performance issues, such as suspected of substance abuse or chronically late.
5
4
3
2
1
36.
I reward employees for good performances.
5
4
3
2
1
37.
I conduct formal employee performance appraisals.
5
4
3
2
1
38.
I can make a presentation to a group of peers and/or seniors.
5
4
3
2
1
39.
I write reports to be distributed to a group of peers and/or seniors.
5
4
3
2
1
40.
I have a deep-rooted understanding of
5
4
3
2
1

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Participant Guide
Very Strong
Somewhat Strong
Satisfied
Somewhat Weak
Very Weak
the functions of my organization.
41.
I am curious.
5
4
3
2
1
42.
I know how to sell.
5
4
3
2
1
43.
I am a good learner.
5
4
3
2
1
44.
I know how to influence people and get support.
5
4
3
2
1
45.
I admit my mistakes and take responsibility for my actions.
5
4
3
2
1
46.
I like to talk to people and I am a great listener.
5
4
3
2
1
47.
I am a good delegator.
5
4
3
2
1
48.
I can separate the important issues from inconsequential ones.
5
4
3
2
1
49.
I have integrity and can be trusted.
5
4
3
2
1
50.
I am political only when needed.
5
4
3
2
1
TOTAL
Total score for all 5 columns: __________ Final Score

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Participant Guide
SCORING
Total each of the five columns and then add the five columns together for your final score. The maximum score is 250 while the minimum score is 50.
As mentioned earlier, there are no right or wrong answers. This means there are no right or wrong scores. This survey is designed to show you the areas you need to improve in. You lowest scoring answers are the areas you need to improve.
Use the information below for a general guideline of where you stand.
 175 and above - You can be defined as a leader.
 125 to 174 - You are getting close keep up the good work.
 124 and below - Don't Give up! Many before you have continued with their studies to become some of the finest leaders around.
Use this assessment to help you to determine what skills and abilities you can continue to improve (Strengths) and what skills and abilities you need to develop (Opportunities for growth).