Charlotte Diaz is a Filipino national seeking a position in customer service or sales. She has over 7 years of experience in roles like sales assistant, visual merchandiser, cashier, and beauty consultant. Her experience includes working for retailers in Dubai like Masharee Liwa Trading and Suite Blanco Dubai Mall. She is skilled in customer service, sales, inventory management, and communication. Charlotte holds a Bachelor's degree in Hotel and Restaurant Management.

1. CHARLOTTE AGORO DIAZ
Location: Al Hamriya Palace,Dubai U.A.E.; Mobile #: 0509805795; E-mail: charlottediaz30@gmail.com
CAREER OBJECTIVES
I am seeking of a full time position with the opportunity to exercise my skills and experiences and develop new
abilities leading to a more equipped individual. A position that will benefit myself to gain more positive interaction
and communication skills towards Costumer and various people.
HIGHLIGHTS OF EXPERIENCE
 Total experience as Sales Assistant and Costumer Service Specialist.
 Highly organized, enthusiastic, motivated, and a decision-maker skilled in implementing new ideas.
 Skilled in cultivating excellent relationships and ability to communicate on various levels with both clients
and colleagues.
 Hardworking with good leadership and communication skills.
 Ability to operate all equipment necessary to perform the job
 Ability to communicate with associates and customers
 Ability to read, count, and write to accurately complete all documentation
 Proficient in MS Office
EMPLOYMENT HISTORY
Masharee Liwa Trading LLC Dubai, UAE - was set up in 1987 to
establish the retail presence of the Abu Dhabi - based group, Al Nasser
Holdings (ANH). ANH has wide interests in the oil services, manufacturing
and retail sectors and operates a number of joint ventures with leading
international companies.
Job Position: Senior Sales/Visual Merchandiser/Cashier
Suite Blanco – Dubai Mall (October 2011 – October 01, 2015)
Key Responsibilties:
 Help both the retailer and the manufacturer maximize sales and increase sales volume.
 Maintained proper level of stock and that the merchandise is displayed appropriately with
proper signage and favorable shelf placement. This includes setup, as well as the stocking
fronting, facing, and rotating of the manufacturer’s products.
 Ensure that each customer receives outstanding service by providing a friendly environment,
which includes greeting and acknowledging every customer, maintaining solid product
knowledge and all other aspects of customer service.
 Maintain an awareness of all promotions and advertisements.

2.  Assist in floor moves, merchandising, display maintenance, and housekeeping
 Assist in processing and replenishing merchandise and monitoring floor stock.
 Aid customers in locating merchandise.
 Maintains sufficient amounts of change in cash drawer.
 Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and
that there is adequate change.
 Communicate customer requests to management.
 Participate in year-end inventory and cycle counts.
 Assist in ringing up sales at registers and/or bagging merchandise.
 Any other tasks as assigned from time to time by any manager.
Jewelmer (Philippines) is an international luxury brand that was
born out of a commitment to the world’s most lustrous cultured South Sea
pearls exquisite fine jewelry.
Job Position: Sales Assistant (Luxury Jewelry) (March 22, 2010 – August 4, 2011)
Key Responsibilities:
• In charge in sales and marketing assignment, assisting clients in their orders and request.
• Doing paper works, encoding sales invoices, stocks, AR’s, inventory, and job orders.
• Responsible in assisting walk-in and phone-in clients up to the end of a of a transaction. Sending emails and
proposals to promote our product.
• Making sales report, plans and appointments.
• Take participation in trade shows, exhibitions, networking with local association to promote the product.
• Accepts cash, checks, or bankcards for payment; completes check and bankcard transactions according to
established procedure.
• Calculates discounts or references; requests customer identification for certain discounts and receipts as
required.
• Maintains sufficient amounts of change in cash drawer.
• Assists in other areas of store, such as clean-up, shelf-stocking, or keeping merchandise displayed in an
orderly manner.
SSI Group (Philippines) is the leading specialty retailer in the Philippines with an extensive
portfolio of established international brands.
M•A•C Cosmetics is a professional makeup brand. The brand honors the beauty in all
people with a color, shade and finish that's right for everyone. Visit
www.maccosmetics.com.ph to learn more about us.
Job Position: Sales Assistant / Beauty Consultant (June 2008 – January 2010)
Key Responsibilities:
 Help customers to find the products that meet their needs and sell customers as many products
as possible.
 Making product recommendation to customers.
 Suggesting products, explaining how products work, demonstrating how to use products,
performing makeovers, and operating the cash register.
 Meet sales goals, build customer relations through follow-up calls and mailings, recruit new
customers, order new products, handle door-to-door sales, and manage inventory.

3.  Stocking the shelves, clean floors, and organize sales areas.
 Effectively manage transactions; taking payments, gift wrapping, enclosing trial products, giving
out gift vouchers.
 Keeping an eye on stock levels throughout the day and replenishing where necessary. And ensure that the
products are displayed attractively.
Skills:
• Good looking and dressing professionally
• Sales and marketing
• Networking with clients and distributors
• Being confident and courteous
• Customer service and relations - Provide exceptional service to every customer.
• Listening attentively and communication
• Being computer literate
• Stress management and resolving problems
• Being efficient and competitive
• Understanding cosmetics and beauty information
EDUCATIONAL BACKGROUND
Tertiary: Colegio Dela Purisima Concepcion
Bachelor of Science in Hotel and Restaurant Management
Secondary: Maayon National High School
Elementary: Maayon National Elementary School
PERSONAL DATA
Age: 27 years old
Birth date: October 30, 1988
Birthplace: Philippines
Civil Status: Single
Religion: Roman Catholic
Nationality: Filipino
Visa Status: Employment Visa valid until 01st
October 2015 (End of Work Contract)
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References and Supporting Documentations Promptly Furnished upon Request