An accomplished Network Administrator with 7 years of experience, holding industry certifications and worked on Multi-vendor platforms with experience in Mobile Broadband/Telecommunications domain, Solaris servers, OSSRC Ericsson product, operating system upgrades, troubleshooting network connectivity, Firewall Support and server/network support. Evaluative descriptive comments from superiors: reliable, flexible, intelligent, dependable, determined, hard-worker, positive attitude.

1. Sahil Arora
#206, 31 Carrington Place, Halifax 9022256764 sahil.arora@dal.ca
____________________________________________________________________________________
Profile
An accomplished Network Administrator with 7 years of experience, holding industry certifications and
worked on Multi-vendor platforms with experience in Mobile Broadband/Telecommunications domain,
Solaris servers, OSSRC Ericsson product, operating system upgrades, troubleshooting network
connectivity, Firewall Support and server/network support. Evaluative descriptive comments from
superiors: reliable, flexible, intelligent, dependable, determined, hard-worker, positive attitude.
Summary
• Hands on experience in configuring and implementing on Cisco, McAfee Firewall, Extreme router
and switches.
• Participate in disaster recovery planning and implementation.
• Well versed in network change management processes and change request delivery mechanisms.
• Experience working in a 24/7 support and on-call function to maintain high availability of
infrastructure.
• Dynamic personality and leadership skills in teams and with co-workers.
Technical Skills
Operating Systems: Red Hat Linux Essentials (RH033), Solaris 10
Network Security: McAfee Firewall (UTM Devices), IDS, IPS, Snort, Antispam, Access Control, Web
Content Filtering through Webwasher
Virtual Private Net: PPTP, IP-Sec, L2TP
Modems: HDSL/SDSL modems from Ascom, Attrie, Dlink, RB Comtec in framed and
unframed modes, CTC , LOOP Modems, EBANG Converter
Protocols: SIP, VoIP, TCP, RTP, MPLS-VPN, MPLS-TE, BGP, TCP/IP Protocol suite, OSPF, LDP
Routers/Switches: Cisco 2600, 2811, 3925 router, Cisco 3560, 3550, 2950 Switch
Sun Servers: M3000, 4000, E4900, V440, 480, 880, X4270, 4150
High Availability: HSRP, VRRP, GLBP
Switching: Vlan, Trunking/Tagging, STP, CEF
Service Provider: MPLS, QOS, Frame Relay, Firewall, Huawei IPDSLAM, Alcatel-lucent Dslam
Testing Equipment’s: ISDN PRI/BRI Tester, BERT Tester
Professional Experience
Ericsson Global India Pvt. Ltd, India Oct 2011-Jul 2014
Position: Level 2 Senior Engineer
Project: Airtel West Africa Zain
Roles and Responsibilities-
• Worked with a team of 15 peers for Airtel West Africa Project in Ericsson Operations Support
systems (OSS) Team.
• Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-
workers, and subordinates by telephone, in written form, e-mail, or in person
• Implement network designs pertaining to the assigned change requests, post implementations in
coordination with onsite teams.

2. Sahil Arora
#206, 31 Carrington Place, Halifax 9022256764 sahil.arora@dal.ca
____________________________________________________________________________________
• Successfully took the handover of the project from two sites SL (Sierra Leone) and Niger while being
on site and bring projects back to Ericsson India from Africa.
• Shell Scripts/cron jobs to support development activities and production requirements
• Managed escalations for critical issues and provided resolutions during critical service outages and
situations while coordinating with Tier-3 support.
• Provided level-2 troubleshooting support for Solaris Servers, OSSRC (Operation and Support System
Radio and Core) product and perform root cause analysis on reported outages.
• Troubleshoot and open Support cases with Cisco for the Sun Servers by phones, web or email.
• Worked on Insight Access System tool for the critical, medium and low priority tickets.
• Action and resolved escalations that are sent to us by the level 1 team, and further escalate to L3 if
needed.
• Analyzes and solves operational and procedural problems with regards to systems software at
senior level then identifies and tracks all technical issues through Incident, Problem and Change
management
• Regular application of system patches and firmware upgrades through the environment.
• Perform netbackup restores of user operations.
• Veritas Volume Manager operations and Troubleshooting- Placing disks under VxVm control -
Initializing the disks, creating volumes, file systems & mounting them.
IDS Infotech Limited, India Mar 2010- Oct 2011
Position: Technical Support Engineer
Project Description - Snapgear UTM Firewall and Security Reporting (Linux operating platform)
Client-McAfee
Roles and Responsibilities-
• Support included all the critical issues of Virtual Private Network, Firewall related issues and
Network Connections of all types.
• Handled issues over the VOIP phones regarding their Quality over Service, Wireless-Access Point,
Network Address Translation and PPTP, IPSec, L2TP VPN cases.
• Proactive monitoring including a weekly review of log files, reports, weekly Knowledge Base updates
to determine the health and performance of Secure's appliances.
• Worked on issues of Virtual Private Network (IPSEC, L2TP, PPTP), VoIP, QoS, Wireless access point,
Network address Translation issues.
• Identified and resolved customer problems, providing effective troubleshooting solutions regarding
network issues and packet filtering rules.
HFCL Infotel Limited,India Dec 2007 to Mar 2010
Position: O&M Engineer (Data Services)
Roles and Responsibilities-

3. Sahil Arora
#206, 31 Carrington Place, Halifax 9022256764 sahil.arora@dal.ca
____________________________________________________________________________________
• Troubleshoot & Maintenance of LAN/WAN, PTP & PTMP links, Lease Lines (HDSL, SDSL, ISDN based),
RF links, Video Conferencing, Wi-Fi, Dialup etc.
• Worked on Broadband Remote access server(BRAS), L2 and L3 Switches, Huawei and Alcatel-Lucent
IPDSLAM.
• Worked on JISP billing software.
Education & Certifications
• Masters in Internetworking(Dalhousie University), Halifax Expected graduation May 2016
• Bachelors in Engineering(Electronics and Communication), India 2003-2007
• CCNP (Cisco Certified Network Professional) Jan 2016
• CCNA(Cisco certified Network Professional) Jun 2015
• Oracle Certified Solaris Administrator Part I May 2013
• Oracle Certified Solaris Administrator Part II Jul 2013