This document is a resume for Armando Gomez summarizing his professional experience in telecommunications engineering roles over the past 20 years. It details his experience providing technical support for large-scale enterprise networks utilizing video and audio conferencing at TransUnion and troubleshooting Avaya systems at Trinity Mercy Hospital. It also outlines his experience as a lead voice engineer supporting Rush University's telecom infrastructure and migrating their phone systems to VOIP.

1. Armando Gomez
Chicago Il 60622
Email: jaguarag@att.net
TRANSUNION 555 W Adams Chicago IL 60661
VOICE /Lead NETWORK ENGINEER 10/21/13-2/1/2016
• Provided support of Transunion infrastructure, with Network, Monitoring, Systems, Databases and large-scale
enterprise network utilizing E.164 dial plans. Provided support with MCU’s, gatekeepers, firewall traversal and
management solutions with both SIP and H.323 to provide video and audio -conferencing services.
• Assisted with Implementation, Install Administration and Training Polycom Telepresence MCU, DMA
and RMX Video Equipment Setup call with V.P and Business partners Within the U.S and
internationally.
• Provided support for multiple end user groups within remote Local and International Brazil, China and
South America facilities.
• Supported multiple facilities within Avaya Network Hub Infrastructure within United States for
technical support.
• Assisted associates with Avaya Aura voicemail, Microsoft Lync 2013 Avaya One-X Agent, Avaya One-X
Communicator 6.1
• Support Virent mirrored recordings servers and Avaya CMS call center application.
Professional Experience:
TRINITY MERCY HOSPITAL 2525 S MICHIGAN AVE CHICAGO IL
Project Manager TELECOMMUNICATIONS ANALYST 3/19/13-10/18/13
• Coordinated a new install at remote medical facility Avaya Gateway
• Programming and setup of Avaya phone systems including Avaya IP systems.
Administered Avaya systems throughout hospital hardware s8700 and s8300LSP servers, IP phones,
wireless Avaya handsets, wired Avaya handsets, circuits.
• Programmed IVR plus, applications such as Red Sky, call recording, design work, maintaining and
troubleshooting
• Upgraded Avaya Modular messaging voicemail and Avaya products.
Professional Experience:
ALLSTATE INSURANCE 3075 SANDERS ROAD NORTHBROOL IL
VOICE ENGINEER 10/1-2012-3/1/2013
• Provided Tier three support for a nationwide VoIP Noc Group troubleshooting 8700, 8500 series
network gateways.
• Troubleshooting remotely Aura and session manager implementation of systems.
• Support multiple facilities Avaya Network Hub Infrastructure within United States for technical
support.
• Provided end user’s with support with multiple softphone applications such as Avaya Aura voicemail,
Microsoft Lync 2010 Avaya IP Agent, Avaya One-x Communicator 6.1
• Supported Virent recordings server.

2. RUSH UNIVERSITY MEDICAL CENTER
Lead Voice Engineer (2001- 6/2012)
• Lead support Voice Engineer for Rush University 10 million dollar billing infrastructure.
• Supported bandwidth provisioning 3 Sonnets, programming multiple DS3 PRI T1, E1 for local and
remote.
• Provided support for Fiber rollout and CAT6E wiring infrastructure throughout medical facility.
• Troubleshooting large scale outages with AT&T Tier-3 Tier-4 support centers.
• Deployed QSIG Cisco SIP Trunking and Avaya IP office currently in use on remote sites.
• Covert Incoming PSTN lines to VOIP, allowing calls to be received and placed Hub network.
• Migrated and Coordinated all Local long distance Trunking on Sonet DS3 Level.
• Install Cisco wireless phones 7925 using Cisco AirNet AP’s.
• Build Sip Trunking for multiple server applications for two way traffic.
• Supported Cisco Call Manger and Unity Voicemail. Cisco Gateway and routers.
• Supported Avaya enterprise implementation world class routing, scripting vectoring and ACD
programming.
• Implemented both platforms Avaya and Cisco Wireless phones Avaya model 3641 3620, Cisco 7925.
• Installed Cisco wireless access points. Cisco WebEx meeting Microsoft Lync 2010
• Implemented Cisco phone models 7911, 7925 and7962; supported Configuring Cisco Version 7.0 Call
routing.
• Engineered interface with Avaya PBX with Cisco Manager via QSIG with focus on Hunt groups, call
coverage, dial plan and media resources.
• Deployed Cisco gateways, routers switches and Analog to digital Fax lines for New Rush Hospital.
RUSH PRUDENTIAL /UNICARE HEALTH PLANS
Managed IT Support Group (1997-2001)
• Supported Voice Infrastructure design for multiple medical facilities.
• Implemented and Supported Nortel option 21, Avaya G3R and EPN remote locations.
• Managed Network, Voice technicians and Helpdesk IT infrastructure
• Installed Polycom video conference console system.
• Developed projects and work design’ prepare costs of refurbished equipment for resale. Managed all
call center application by maintaining technical, operations such as troubleshooting Vector ACD, VDN,
IVR and skill level usage. Trained staff on call center features and applications. Improved call center
reliability throughout ten anchor facilities, by maintaining circuit integrity with multiple vendor such as
Ameritech, AT&T and Lucent. Trained three telecommunications specialists on telephone applications
and usage.
MCDREMOTT, WILL&.EMERY Law Firm
TELECOM/ANALYST APRIL 1990-1995
• Coordinated a large scale migration of 2,000 extensions.
• Managed new cabling installs with vendor within the building riser network
• Trained end users with multiple system features.
• Provided technical support for remote and local Telco systems.
• Assisted with install with Polycom video conference system.

3. Education:
Keller Graduate School Masters Majoring Networking Wireless Completion (12/2014)
Study Concentration Wireless, Information Security, Network Applications and Project Management.
Network Protocols LAN Wan BGP, TCP/UDP, RIP ISPS
DeVry University BSTM Degree February 1998
Skills:
• Managed medium to large scale forecasting billing.
• Strong ability to manage large scales project from concept through planning, design, development and
task management.
• Polycom Telepresence Video Implementation and Training end users.
• Session Border control interfacing with Cisco or Avaya SIP Trunking.
• Trained on Avaya world class routing, ACD Automatic Call Distribution.
• Microsoft Lync Skype for business experience.
• Avaya Call Manager Session Manger Certification
• Cisco Call Manager8.0 and Unity Voicemail certification.
• Avaya Contact Center Control Manager 6.0
• Microsoft Lync Skype for business 2013
• Programmed Avaya 8700 and 8500 Gateway.
• Proficient in Microsoft Office 2007 Lync 2010 and Visio applications.
• Training Avaya Call vectoring and EAS Expert Agent Selection.
• Avaya Global security against toll fraud class.
• Fluent in Spanish
• HIPPA Compliant
• CCNA
• Cisco UCCX
References:
• Furnished upon request