Hunter technologies is one of Avaya's go to partners for IP Office. Located in Wall NJ, they recently hosted an Avaya Technology Day where E911 SAfe Campus and Schools were featured.
My Keynote Presentation to SunTel customers on October 23, 2014Mark Fletcher, ENP
This document discusses next generation emergency services and public safety solutions. It begins by summarizing a tragic incident where a 911 call failed, resulting in a woman's death. It then discusses the need to move away from outdated 911 technologies and systems based on phone numbers to solutions that can accurately identify a caller's location. The document discusses cloud-based hosted 911 solutions, location discovery mechanisms, and how providing additional data to first responders can help in emergency situations. It emphasizes that phone numbers are no longer relevant with new technologies and nomadic behaviors, and that next generation solutions are needed to support modern communications and public safety needs.
Fletch covers MLTS E911 issues that consultants should be aware of to deliver value to their customers. The various architectures, routing mechanisms and best practices are covered in this detailed presentation on E911 today and the progression into Next Generation 911 services.
NG Emergency Services as presented at the LA City Club - July 2014Mark Fletcher, ENP
1) Next generation 911 systems aim to modernize emergency services by moving away from 1970s-era technology that relies on phone numbers and addresses.
2) These systems will provide richer data like photos, video, text and a caller's precise location directly to emergency call takers.
3) Collaboration between emergency agencies will also be improved through persistent contextual conferencing which allows all responders to view a complete picture of an incident.
Rapid evolutions in technology mean greater guest expectations. Alcatel-Lucent Enterprise offers comprehensive solutions for a connected hospitality experience. We help hotels, resorts and cruise ships harness the power of connectivity to:
- Reduce cost infrastructure
- Enrich the guest experience
- Improve hotel operations
Allworx Reach and Reach Link allow users to access an Allworx phone system from iOS and Android devices. Reach Link keeps calls connected across Wi-Fi and mobile networks. The document also provides specifications for different Allworx Connect systems that are designed for small to large businesses.
The document describes two IP phone solutions offered by PAETEC - the PAETEC 6x Simple Solution and the PAETEC 24x Simple Solution. The 6x solution is designed for companies up to 60 employees and includes 6 IP phones and voice lines, 1.5 Mbps internet, and local and long distance calling. The 24x solution is for companies up to 150 employees and includes 24 IP phones and voice lines, 3 Mbps internet, integrated T1/PRI capability, and local and long distance calling. Both solutions allow customers to consolidate their voice and data services to gain efficiencies and cost savings.
Hospitality solution brochure jan14 - www.engenius.ins.vnNguyen Trung Tuyen
Hotel operators are looking to improve wireless coverage and services for guests. EnGenius has developed wireless products and solutions to address these needs through easy deployment, seamless integration, and minimal disruption to business operations. Their solutions provide wireless coverage for hotel cafes, lobbies, meeting rooms, VIP rooms, and outdoor areas. The EZ Controller allows for remote management and monitoring of the wireless network to minimize downtime.
The document provides an overview of the Avaya IP Office, which delivers intelligent communications solutions for small businesses. It discusses the IP Office platform models including the IP Office 412 and 500, which support up to 360 and 272 extensions respectively. It also covers the IP Office's voice, messaging, and conferencing capabilities as well as its applications and ease of management.
My Keynote Presentation to SunTel customers on October 23, 2014Mark Fletcher, ENP
This document discusses next generation emergency services and public safety solutions. It begins by summarizing a tragic incident where a 911 call failed, resulting in a woman's death. It then discusses the need to move away from outdated 911 technologies and systems based on phone numbers to solutions that can accurately identify a caller's location. The document discusses cloud-based hosted 911 solutions, location discovery mechanisms, and how providing additional data to first responders can help in emergency situations. It emphasizes that phone numbers are no longer relevant with new technologies and nomadic behaviors, and that next generation solutions are needed to support modern communications and public safety needs.
Fletch covers MLTS E911 issues that consultants should be aware of to deliver value to their customers. The various architectures, routing mechanisms and best practices are covered in this detailed presentation on E911 today and the progression into Next Generation 911 services.
NG Emergency Services as presented at the LA City Club - July 2014Mark Fletcher, ENP
1) Next generation 911 systems aim to modernize emergency services by moving away from 1970s-era technology that relies on phone numbers and addresses.
2) These systems will provide richer data like photos, video, text and a caller's precise location directly to emergency call takers.
3) Collaboration between emergency agencies will also be improved through persistent contextual conferencing which allows all responders to view a complete picture of an incident.
Rapid evolutions in technology mean greater guest expectations. Alcatel-Lucent Enterprise offers comprehensive solutions for a connected hospitality experience. We help hotels, resorts and cruise ships harness the power of connectivity to:
- Reduce cost infrastructure
- Enrich the guest experience
- Improve hotel operations
Allworx Reach and Reach Link allow users to access an Allworx phone system from iOS and Android devices. Reach Link keeps calls connected across Wi-Fi and mobile networks. The document also provides specifications for different Allworx Connect systems that are designed for small to large businesses.
The document describes two IP phone solutions offered by PAETEC - the PAETEC 6x Simple Solution and the PAETEC 24x Simple Solution. The 6x solution is designed for companies up to 60 employees and includes 6 IP phones and voice lines, 1.5 Mbps internet, and local and long distance calling. The 24x solution is for companies up to 150 employees and includes 24 IP phones and voice lines, 3 Mbps internet, integrated T1/PRI capability, and local and long distance calling. Both solutions allow customers to consolidate their voice and data services to gain efficiencies and cost savings.
Hospitality solution brochure jan14 - www.engenius.ins.vnNguyen Trung Tuyen
Hotel operators are looking to improve wireless coverage and services for guests. EnGenius has developed wireless products and solutions to address these needs through easy deployment, seamless integration, and minimal disruption to business operations. Their solutions provide wireless coverage for hotel cafes, lobbies, meeting rooms, VIP rooms, and outdoor areas. The EZ Controller allows for remote management and monitoring of the wireless network to minimize downtime.
The document provides an overview of the Avaya IP Office, which delivers intelligent communications solutions for small businesses. It discusses the IP Office platform models including the IP Office 412 and 500, which support up to 360 and 272 extensions respectively. It also covers the IP Office's voice, messaging, and conferencing capabilities as well as its applications and ease of management.
This document provides an overview and update on AudioCodes session border controller (SBC) products. It summarizes that AudioCodes is a market leader in SBCs, with the fastest growing market share. It highlights key SBC products like the Mediant 9000 and features such as advanced routing management, global partner strategy, and a comprehensive product portfolio. The document aims to showcase AudioCodes' SBC technology and momentum in the enterprise voice and data market.
The document provides information about Audio Authority's line of electronics merchandising solutions for distributing and demonstrating audio/video signals, including:
1) The 9860 Series distribution system that can distribute component video, composite video, digital audio, and two analog stereo paths over Category 5 cable up to 1,000 feet from the source.
2) The 1100 Series whole home high definition signal distribution and control system that can deliver up to six HD sources to 36 display locations over CAT5 cable.
3) Audio Authority's line of switch modules, control panels, and accessories that allow custom configuration of demonstration and distribution systems for sources, receivers, speakers, and displays.
ShoreTel is a communications company founded in 1996 that provides unified communications solutions to over 9,600 customers worldwide. It offers a full suite of pure IP unified communications products including ShoreGear voice switches, ShorePhone IP telephones, and ShoreWare applications. ShoreTel prides itself on providing reliable, easy to use, and low total cost of ownership solutions.
ShoreTel has a distributed IP architecture that was designed specifically for IP and allows businesses to easily scale across multiple locations with a single system image. It provides benefits like seamless functionality across sites, low total cost of ownership, ease of management through a single intuitive interface, and the ability to deploy modularly without forklift upgrades. In contrast, legacy phone systems have independent systems at each location with limited features between sites and higher management costs.
Next Generation Emergency Services: Intelligent Routing and Multi-Modal Emerg...Avaya Inc.
The document discusses next generation emergency services and multi-modal emergency communications. It describes how current emergency call routing is based on limited variables like location and caller information. It envisions a future where additional data like videos, location information and environmental data will be available to emergency call takers. It also discusses moving to IP-based networks and NENA i3 standards to allow features like multimedia communications and improved location routing. The goal is to increase capabilities, reduce costs and improve the user experience of emergency services.
The document provides an overview of Avaya IP Office and its capabilities for delivering intelligent communications solutions to small and midsize businesses. Key points include that Avaya IP Office is an award-winning platform with over 4 million users worldwide, offering a variety of endpoints, user interfaces, mobility features, applications like voicemail pro and call recording, as well as management and administration tools. It also supports voice networking between IP Office sites and SIP trunking.
iPECS-CM is an All-IP communications platform for medium and large enterprises. iPECS-CM provides IP telephony, various multimedia, applications, and mobility services over IP environment. Today’s communications are converged across all media types over one network. iPECS-CM realizes an easy and cost-effective migration into the today’s unified communications environment to help increase revenue, save costs and enhance productivity.
ICT (Information & Communication Technology) is converging today’s communications across all media types - voice, data, video, and applications - over one network. And most companies transfer to unified infrastructure using the same communications language. iPECS-CM realizes an easy and flexible migration into today’s unified communications environment to help increase revenue, save costs and enhance productivity.
Ericsson-LG Enterprise provides innovative technology and business communications solutions as a global leader. Their solutions include cloud, IP PBX, UC, mobility, fixed network infrastructure, voice, applications and data solutions for small and large enterprises. They focus on convergence, compatibility, efficiency and future-proofed technology. Their end-to-end communications solutions aim to provide answers for businesses to boost revenue, reduce costs and increase productivity and customer service.
- The document discusses the strategic pillars and solutions offered by Digital Connect, including their employee experience, customer experience, mobile app, and digital solutions. It highlights their experience with open source innovation using Asterisk and their offerings such as PBX, contact center, and VoIP solutions. The document also provides examples of cost savings when using open source solutions and key features of their contact center solutions such as ACD, queues, dialers, and recording capabilities. It includes a case study of their work with Phumelela Gaming And Leisure Limited to deploy and support their contact center.
The document summarizes Konftel, a Swedish conference phone manufacturer. It discusses Konftel's history and products. Konftel offers several conference phone models for different room sizes and connectivity options, including wireless, USB, and SIP connectivity. Their phones use OmniSound HD technology for clear audio. The document provides information on Konftel's sales tools and partner program to help resellers get started selling Konftel phones.
iPECS UCP is Ericsson-LG Enterprise’s unified communications platform designed to meet SME and Enterprise communications needs. As ground breaking innovative platform, iPECS UCP provides out of box UC and Mobility solution. In addition, iPECS UCP is scalable for premium UC.
ShoreTel is a unified communications company founded in 1996 with headquarters in California and offices globally. They have over 11,000 customers in 27 countries and have experienced 48% annual revenue growth. Their solution provides a single platform for business communications including IP phone systems, contact centers, and unified communications. It offers powerful capabilities that are intuitive to use and manage while raising productivity and reducing IT resources.
This document discusses Fanvil launching industry products using SIP technology. It provides an overview of the evolution from analog to digital communication systems and how SIP allows for integration of voice, video and other applications. Fanvil has accumulated 13 years of experience developing VOIP products and their industry products offer features like HD video and audio, compatibility with standards, reliability, and meeting various customer requirements. Examples of industry applications including access control, security, healthcare and transportation are presented. Product roadmaps and comparisons to other brands are also included. The vision is to become a leading provider of cloud-based industry communication ecosystems.
Umed Ali has over 10 years of experience in network engineering and telecommunications. He has extensive expertise in Avaya solutions including Communication Manager, IP Office, and Session Manager. Some of his major projects involve implementing Avaya telephony systems for Etisalat, Al Ahli Bank of Kuwait, Aramex, and Al Masraf Bank. He is proficient in technologies from various vendors including Cisco, Avaya, HP, and has certifications including CCNA, CCNP, MCSE, and multiple Avaya certifications.
The Motorola AP 6511 is a wall plate access point that provides 802.11n wireless connectivity for hotels and multi-tenant buildings. It has a modular design that allows for easy installation without additional cabling. Up to 25 AP 6511 devices can operate together without a controller to manage the network. The access point is designed to be installed over existing CAT5/6 cabling in each hotel room or unit.
ShoreTel 13 is an upcoming release of ShoreTel's communications system. It will include new features such as support for H.264 video endpoints, instant messaging for all users, improved SIP trunking capabilities, and a simplified ShoreTel Communicator client. ShoreTel 12 customers will receive ShoreTel 13 features through the ShoreTel 13.1 release. The ShoreTel 13 release is currently scheduled for the fourth quarter of 2012 but dates are subject to change.
Best Practices for Integrating Lync with Your Avaya EnvironmentPerficient, Inc.
As part of the Microsoft Lync Server 2013 integrated communications platform, Enterprise Voice, an enterprise class VoIP solution, includes a number of new features that enhance deployment, operational and user experience capabilities.
To demonstrate how to build a strong telephony platform leveraging the power of Lync and backed by Avaya, Perficient’s Microsoft Certified Masters Jason Sloan and Keenan Crockett covered the following:
-How to plan for audio conferencing
-Click-to-call functionality
-Lync softphone/hard phone options
-Simultaneous ringing endpoints
-Importance of voicemail
-High-level understanding of Lync call admission control planning
The Polycom VVX 400 and 410 are color business media phones that deliver crystal clear voice quality and enhance collaboration. They feature an intuitive color user interface, advanced UC telephony features, and support for productivity applications. The phones also offer customizable displays, expandability, and easy deployment and administration.
IPDATATEL provides alarm communication devices that enable alarm systems to use cellular and internet connections. Their products include dual-path communicators with cellular and internet connectivity, single-path cellular communicators, and Z-Wave controllers. IPDATATEL devices reduce costs for alarm dealers by enabling remote programming which reduces truck rolls by up to 75%. They also provide mobile apps for remote arming/disarming and smart home control. IPDATATEL's goal is to help alarm dealers increase their business and profits while adapting to changes in communication technology.
Commercial Enterprise networks contain a treasure trove of valuable information about the endpoints they serve on their networks, profiles of users, critical environmental data points, and discrete geospatial references that include not only X and Y, but the elusive ‘Z’, or altitude that is critical in a multistory building. While this information is useful to the 911 Call Taker and enables them to make intelligent dispatch decisions, the real value of this data is to the First Responder who can correlate that in real-time with responders on the scene. NG9-1-1 ready Enterprise networks, NG9-1-1 ESInets at the State and local level, and the roll out of 1st Responder broadband connectivity through FirstNet will provide, for the first time in history, an intelligent, end-to-end connection between the citizens who need help, and the emergency responders that provide that help. Avaya’s Chief Architect for Worldwide Public Safety Solutions will demonstrate how simple existing Over The Top technology can provide that valuable content today over existing networks, and be radically improved upon once NG9-1-1 is implemented.
Next Generation 9-1-1 Networks are real, and happening here as well as NG1-1-2 networks in the EU. Detailed situational awareness from the enterprise is ready to feed these new networks with additional data that they have never before seen. Public Safety solutions at the PSAP need to understand the value this new data stream will provide, and those providing technology need to embrace it.
This document provides an overview and update on AudioCodes session border controller (SBC) products. It summarizes that AudioCodes is a market leader in SBCs, with the fastest growing market share. It highlights key SBC products like the Mediant 9000 and features such as advanced routing management, global partner strategy, and a comprehensive product portfolio. The document aims to showcase AudioCodes' SBC technology and momentum in the enterprise voice and data market.
The document provides information about Audio Authority's line of electronics merchandising solutions for distributing and demonstrating audio/video signals, including:
1) The 9860 Series distribution system that can distribute component video, composite video, digital audio, and two analog stereo paths over Category 5 cable up to 1,000 feet from the source.
2) The 1100 Series whole home high definition signal distribution and control system that can deliver up to six HD sources to 36 display locations over CAT5 cable.
3) Audio Authority's line of switch modules, control panels, and accessories that allow custom configuration of demonstration and distribution systems for sources, receivers, speakers, and displays.
ShoreTel is a communications company founded in 1996 that provides unified communications solutions to over 9,600 customers worldwide. It offers a full suite of pure IP unified communications products including ShoreGear voice switches, ShorePhone IP telephones, and ShoreWare applications. ShoreTel prides itself on providing reliable, easy to use, and low total cost of ownership solutions.
ShoreTel has a distributed IP architecture that was designed specifically for IP and allows businesses to easily scale across multiple locations with a single system image. It provides benefits like seamless functionality across sites, low total cost of ownership, ease of management through a single intuitive interface, and the ability to deploy modularly without forklift upgrades. In contrast, legacy phone systems have independent systems at each location with limited features between sites and higher management costs.
Next Generation Emergency Services: Intelligent Routing and Multi-Modal Emerg...Avaya Inc.
The document discusses next generation emergency services and multi-modal emergency communications. It describes how current emergency call routing is based on limited variables like location and caller information. It envisions a future where additional data like videos, location information and environmental data will be available to emergency call takers. It also discusses moving to IP-based networks and NENA i3 standards to allow features like multimedia communications and improved location routing. The goal is to increase capabilities, reduce costs and improve the user experience of emergency services.
The document provides an overview of Avaya IP Office and its capabilities for delivering intelligent communications solutions to small and midsize businesses. Key points include that Avaya IP Office is an award-winning platform with over 4 million users worldwide, offering a variety of endpoints, user interfaces, mobility features, applications like voicemail pro and call recording, as well as management and administration tools. It also supports voice networking between IP Office sites and SIP trunking.
iPECS-CM is an All-IP communications platform for medium and large enterprises. iPECS-CM provides IP telephony, various multimedia, applications, and mobility services over IP environment. Today’s communications are converged across all media types over one network. iPECS-CM realizes an easy and cost-effective migration into the today’s unified communications environment to help increase revenue, save costs and enhance productivity.
ICT (Information & Communication Technology) is converging today’s communications across all media types - voice, data, video, and applications - over one network. And most companies transfer to unified infrastructure using the same communications language. iPECS-CM realizes an easy and flexible migration into today’s unified communications environment to help increase revenue, save costs and enhance productivity.
Ericsson-LG Enterprise provides innovative technology and business communications solutions as a global leader. Their solutions include cloud, IP PBX, UC, mobility, fixed network infrastructure, voice, applications and data solutions for small and large enterprises. They focus on convergence, compatibility, efficiency and future-proofed technology. Their end-to-end communications solutions aim to provide answers for businesses to boost revenue, reduce costs and increase productivity and customer service.
- The document discusses the strategic pillars and solutions offered by Digital Connect, including their employee experience, customer experience, mobile app, and digital solutions. It highlights their experience with open source innovation using Asterisk and their offerings such as PBX, contact center, and VoIP solutions. The document also provides examples of cost savings when using open source solutions and key features of their contact center solutions such as ACD, queues, dialers, and recording capabilities. It includes a case study of their work with Phumelela Gaming And Leisure Limited to deploy and support their contact center.
The document summarizes Konftel, a Swedish conference phone manufacturer. It discusses Konftel's history and products. Konftel offers several conference phone models for different room sizes and connectivity options, including wireless, USB, and SIP connectivity. Their phones use OmniSound HD technology for clear audio. The document provides information on Konftel's sales tools and partner program to help resellers get started selling Konftel phones.
iPECS UCP is Ericsson-LG Enterprise’s unified communications platform designed to meet SME and Enterprise communications needs. As ground breaking innovative platform, iPECS UCP provides out of box UC and Mobility solution. In addition, iPECS UCP is scalable for premium UC.
ShoreTel is a unified communications company founded in 1996 with headquarters in California and offices globally. They have over 11,000 customers in 27 countries and have experienced 48% annual revenue growth. Their solution provides a single platform for business communications including IP phone systems, contact centers, and unified communications. It offers powerful capabilities that are intuitive to use and manage while raising productivity and reducing IT resources.
This document discusses Fanvil launching industry products using SIP technology. It provides an overview of the evolution from analog to digital communication systems and how SIP allows for integration of voice, video and other applications. Fanvil has accumulated 13 years of experience developing VOIP products and their industry products offer features like HD video and audio, compatibility with standards, reliability, and meeting various customer requirements. Examples of industry applications including access control, security, healthcare and transportation are presented. Product roadmaps and comparisons to other brands are also included. The vision is to become a leading provider of cloud-based industry communication ecosystems.
Umed Ali has over 10 years of experience in network engineering and telecommunications. He has extensive expertise in Avaya solutions including Communication Manager, IP Office, and Session Manager. Some of his major projects involve implementing Avaya telephony systems for Etisalat, Al Ahli Bank of Kuwait, Aramex, and Al Masraf Bank. He is proficient in technologies from various vendors including Cisco, Avaya, HP, and has certifications including CCNA, CCNP, MCSE, and multiple Avaya certifications.
The Motorola AP 6511 is a wall plate access point that provides 802.11n wireless connectivity for hotels and multi-tenant buildings. It has a modular design that allows for easy installation without additional cabling. Up to 25 AP 6511 devices can operate together without a controller to manage the network. The access point is designed to be installed over existing CAT5/6 cabling in each hotel room or unit.
ShoreTel 13 is an upcoming release of ShoreTel's communications system. It will include new features such as support for H.264 video endpoints, instant messaging for all users, improved SIP trunking capabilities, and a simplified ShoreTel Communicator client. ShoreTel 12 customers will receive ShoreTel 13 features through the ShoreTel 13.1 release. The ShoreTel 13 release is currently scheduled for the fourth quarter of 2012 but dates are subject to change.
Best Practices for Integrating Lync with Your Avaya EnvironmentPerficient, Inc.
As part of the Microsoft Lync Server 2013 integrated communications platform, Enterprise Voice, an enterprise class VoIP solution, includes a number of new features that enhance deployment, operational and user experience capabilities.
To demonstrate how to build a strong telephony platform leveraging the power of Lync and backed by Avaya, Perficient’s Microsoft Certified Masters Jason Sloan and Keenan Crockett covered the following:
-How to plan for audio conferencing
-Click-to-call functionality
-Lync softphone/hard phone options
-Simultaneous ringing endpoints
-Importance of voicemail
-High-level understanding of Lync call admission control planning
The Polycom VVX 400 and 410 are color business media phones that deliver crystal clear voice quality and enhance collaboration. They feature an intuitive color user interface, advanced UC telephony features, and support for productivity applications. The phones also offer customizable displays, expandability, and easy deployment and administration.
IPDATATEL provides alarm communication devices that enable alarm systems to use cellular and internet connections. Their products include dual-path communicators with cellular and internet connectivity, single-path cellular communicators, and Z-Wave controllers. IPDATATEL devices reduce costs for alarm dealers by enabling remote programming which reduces truck rolls by up to 75%. They also provide mobile apps for remote arming/disarming and smart home control. IPDATATEL's goal is to help alarm dealers increase their business and profits while adapting to changes in communication technology.
Commercial Enterprise networks contain a treasure trove of valuable information about the endpoints they serve on their networks, profiles of users, critical environmental data points, and discrete geospatial references that include not only X and Y, but the elusive ‘Z’, or altitude that is critical in a multistory building. While this information is useful to the 911 Call Taker and enables them to make intelligent dispatch decisions, the real value of this data is to the First Responder who can correlate that in real-time with responders on the scene. NG9-1-1 ready Enterprise networks, NG9-1-1 ESInets at the State and local level, and the roll out of 1st Responder broadband connectivity through FirstNet will provide, for the first time in history, an intelligent, end-to-end connection between the citizens who need help, and the emergency responders that provide that help. Avaya’s Chief Architect for Worldwide Public Safety Solutions will demonstrate how simple existing Over The Top technology can provide that valuable content today over existing networks, and be radically improved upon once NG9-1-1 is implemented.
Next Generation 9-1-1 Networks are real, and happening here as well as NG1-1-2 networks in the EU. Detailed situational awareness from the enterprise is ready to feed these new networks with additional data that they have never before seen. Public Safety solutions at the PSAP need to understand the value this new data stream will provide, and those providing technology need to embrace it.
Kari's Law Update & Making MLTS PBX E911 Work Presentation Mark Fletcher, ENP
Presentation I delivered to the NENA APCO 2014 convention in Galveston Texas on April 7. It highlights the tragedy behind Kari Hunt Dunn's murder in December of 2013, and the fact that her 9 year old daughter was not able to dial 911from the hotel room.
The American Hotel & Lodging Association reported
that of 55.6% of the Franchise run Hotel/Motel MLTS
systems were not configured to support 9-1-1. Learn how this can be changed.
What you need to know about E911 as presented to the WAUG March 14Mark Fletcher, ENP
1) The document discusses enterprise 9-1-1 communications and response. It notes that accurate location information is critical for emergency responders but often missing from 9-1-1 calls from multi-line telephone systems.
2) Three key concerns with 9-1-1 call processing from enterprises are access to 9-1-1, notification that a 9-1-1 call was made, and proper routing of calls to ensure they reach 9-1-1.
3) Proper location information is needed at the public safety answering point to dispatch emergency responders, but enterprise data does not currently reach 9-1-1 databases. Simultaneous on-site notification and broadband data delivery may help
Emergency Services are a global concern. Understanding how they work, and what level of reporting will provide an appropriate response is critical. This presentation shows how Enterprise MLTS/PBX users can deploy NG112 services TODAY that are Over the Top of the legacy network, and ready for the network deployment that is underway.
UPDATED: On December 5th 2014, I had the honor of being the Keynote speaker for this years Colorado 9-1-1 Resource Center '9-1-1 Goes to Denver' event held at the Jefferson County Courts and Admin Building, in Golden, Colorado. I provided an update on Kari's Law and MLTS as well as an overview of location challenges and future technologies that will provide an Over The Top NG9-1-1 solution in today's environment.
This document discusses Avaya's smart campus solutions for safer environments and emergency communications. It begins by introducing Avaya's public safety experts and their credentials. It then summarizes the story of Kari Hunt, who was murdered by her estranged husband after her 9-year-old daughter was unable to connect to 911 from a hotel room. This tragic event led to the passage of "Kari's Law," which requires direct 911 dialing from all phones. The rest of the document outlines Avaya's end-to-end solutions for emergency call routing, on-site notification, situational awareness through integrated devices, mobile alerting and communication apps, and workshops for public safety evaluations and needs assessments.
New York City 'Tech Share' on Enterprise E911 with Fletch and Hank HuntMark Fletcher, ENP
E911 Compliance in the Enterprise is not that difficult to implement if you break it down into manageable pieces. Dialing with or without an access code, on site notification, and routing to a 911 center are the 3 key tenants behind Kari's Law that will make our MLTS/PBX environments much safer for our employees and guests.
Avaya Presentation to Colorado PUC on Karis's Law Sept. 4Mark Fletcher, ENP
MLTS Concerns regarding access to 911 from hotels, businesses and schools are brought to the attention of the Colorado PUC nd the Colorado 911 Alliance.
The document discusses public safety and emergency solutions for schools. It addresses the needs that schools have and the different components required for an effective emergency response system. It emphasizes that the solution requires more than just equipment and must address the specific needs and requirements of each individual school. The document also provides examples of potential emergency situations and outlines a sample agenda for workshops to help schools identify their specific needs and develop emergency response plans.
BEYOND Text to 911 - NG911 Intelligent Call Routing - PSAP Best Practice For...Mark Fletcher, ENP
Next Generation 911 networks will change the way PSAPs will be able to communicate with citizens. It's more than just TEXT to 911, it's about Additional Data from the originating device and network and the situational awareness that agencies can utilize to make more informed choices about command and control responses.
What can IT Administrators do today to get ready for the future and make use of NG911 right now. Much more than you think, and for surprisingly little investment. This is the Keynote Address I delivered in Niagra Falls NY this morning.
1) The document discusses the need for enterprises to implement Next Generation 9-1-1 capabilities that go beyond basic emergency call routing. This includes providing accurate location data, correlating emergency calls with other relevant data sources, and proper routing for remote or mobile users.
2) Current E9-1-1 systems rely on outdated ANI/ALI databases that do not account for issues like mobile users or modified caller IDs, meaning the location data they provide is often irrelevant. NG9-1-1 aims to fix these problems by sending additional data to PSAPs through the SIP protocol.
3) Enterprises are encouraged to start preparing for NG9-1-1 by designating internal data
1) Enterprise 9-1-1 solutions require direct access to 9-1-1, on-site emergency notification, and preventing internal call termination without training.
2) Proper emergency call routing, location discovery, and data correlation are important challenges for enterprise 9-1-1. Mobility and remote working add complexity.
3) While cloud-based solutions exist, emergency notification belongs on-premises, and single points of failure should be avoided. Additional location data is best provided simultaneously to on-site and emergency responders.
There is no doubt that WebRTC is enabling multimodal communications across the board. It also has the ability to accelerate the adoption of multi-modal NG Emergency Communications Services between Public Safety and constituents without a complete rebuild of the PSTN.
E911 and Unified Communications PresentationAmy Stabile
Presenters from eZuce, Conveyant Systems, and Saint Mary's University of Minnesota discuss how E911 works within your unified communications environment. This presentation includes the following topics:
911 Primer, A quick review
√ Enhanced 911
√ VoIP and 911
√ Next Gen 911 (I3)
Regulatory and Legislative Environment
√ Getting on the same page
Integrating E911
√ Legacy TDM PB
√ VoIP
√ Unified Communications
Case Study
√ Saint Mary’s University of Minnesota
In order to support mobility and BYOD, most of the network today, need to start with an end-to-end transformation.
http://enterprise.alcatel-lucent.com/?solution=ConvergedCampus&page=BYODServices
The PowerPoint decks I used for my study group presentations in Greely Colorado on August 21, 2014.
The 2 modules I taught were:
PBX/PSP/VPC and Wireless 9-1-1 and
Databases in Support of 9-1-1
Similar to Safe Campus / Safe School for IP Office with Hunter Technologies in NJ (20)
The letter summarizes a tragic event where a woman was murdered in a Texas hotel room in front of her children. When the children called 9-1-1 from the hotel room phone for help, no one answered. The letter argues that multiline telephone systems like those in hotels often require dialing 9 first to access an outside line, but callers in emergencies may not know this. The letter urges the FCC to require that 9-1-1 calls from any phone be connected to emergency services without needing an access code, that 9-1-1 calls not be intercepted by on-site staff, and that on-site notification be provided when an emergency call is made. This would help address situations like the family
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help boost feelings of calmness, happiness and focus.
This document lists numerous awards and recognitions that Avaya received in 2015 from analysts such as Gartner and Frost & Sullivan, as well as from various publications, conferences, and awards programs. The awards span multiple regions and categories, including unified communications, networking, contact center solutions, services excellence, innovation, marketing excellence, diversity, and best partner programs. The timeline highlights that Avaya received awards in Asia, the Middle East, India, Southeast Asia, Australia, Latin America, and various countries within these regions for its unified communications, networking, and contact center applications.
The Colorado Department of Regulatory Agencies / Colorado Public Utilities Commission will be holding a workshop on December 11th. This document summarizes the Avaya response to 5 specific issues that they will be reviewing for additional requirements. These requirements are focused around MLTS E911 functionality specified in "Kari's Law" as passed in several States, and recently submitted to Congress by Congressman Gohmert of Texas.
The document describes 11 cases where individuals called 911 for emergencies but experienced delays or errors in the emergency response due to issues locating their positions or transferring the 911 calls. These issues led to deaths or medical complications in several of the cases. The document raises the question of whether 911 systems face problems today given modern technology and suggests solutions may be possible without large investments.
Text to 911 PSAP Readiness as reported by the FCC on 04/27/15Mark Fletcher, ENP
PSAPs register their readiness with the FCC to receive text messages, and this starts the 6 month clock that carriers have to deliver text to 911. This chart shows counties where PSAPs have registered with the FCC.
In conjunction with Safe School Partners Algo Communications alerting devices and Conveyant SENTRY E911 notification solutions, Avaya presented the Safe School Solution at the Suffolk County ASSET conference on Long Island.
TTY/TDD machines allow deaf, hard of hearing, or speech-impaired individuals to communicate over standard phone lines by transmitting text. TTY/TDD calls to 911 may come directly from the caller or through a relay service. Operators should be aware that TTY/TDD communication is half-duplex, without error correction, handshaking, or ability to interrupt. Understanding the Baudot code format used in TTY/TDD is important for interpreting symbols and numbers. Training and practice with TTY/TDD technology helps emergency operators provide a vital lifeline for callers who are deaf or have communication disabilities.
The National Fire Protection Association is requesting comments for the 2016 edition of NFPA 1221. their standard for the installation, maintenance and use of emergency services communications systems under TIA LOG 1171.
While AVAYA commends the NFPA for continuing action on MLTS enhancements, the current proposal requiring direct dial numbers on each device will add considerable expense, monthly recurring fees and be a burden to MLTS owner operators where other methods can be deployed at little to no cost that can provide even greater detail and situational awareness to local 1st responders within the facility, or to Public Safety officials upon arrival at the dispatchable address designated for the facility.
AVAYA Safe School Solution as presented to Long Island School DistrictsMark Fletcher, ENP
Avaya presented the Safe School Solution with Long Island partner CSDNet. This solution, using DevConnect solutions from Algo and Conveyant provides an architecture that can improve school safety and emergency alerting during crisis situations.
Mark Fletcher and Markus Bornheim from Avaya present the NG Emergency Services architecture in the US being applied to the European market to provide additional data around emergent incidents. Part of the new networks will be the addition of eCall and the additional data that vehicle telemetry will contribute. They are joined by Cathy McCormick from On Star who will be launching service in the EU in 2015 who discusses how the system will operate in the existing environment with BT and Public Safety Control Rooms.
Public Safety is on the verge of the next evolution in services with NG9-1-1. The first evidence of this is the deployment of Text to 9-1-1 in cities across the US. This initiative will begin to ready Public Safety agencies for the migration to an all IP framework that will quickly enable multi-modal multi-media information between the citizen and the call taker. Fletch discusses this paradigm shift in technology and the new constructs that can be applied to allow municipalities to better service constituents using tried and proven routing logic and constructs that have been vetted in some of the most stringent environments.
Next Generation 112 LTD Multimedia Emergency Call HandlingMark Fletcher, ENP
NG 112 in the EU will provide a framework where multi-media content from citizens can be broadcast to Public Safety officials for better situational awareness of an emergent situation or condition. In addition to providing critical additional data points, persons with disabilities will be able to communicate in more ways including Text, Video as well as the traditional voice call. How that network can be built and the operational advantages are shown here with specific use cases.
The FCC announced Text to 911, but the coverage varies by carrier and location. Are you covered? Find out here with detailed maps based on the raw FCC data. What you see may just surprise you , and SAVE YOUR LIFE!
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AIVladimir Iglovikov, Ph.D.
Presented by Vladimir Iglovikov:
- https://www.linkedin.com/in/iglovikov/
- https://x.com/viglovikov
- https://www.instagram.com/ternaus/
This presentation delves into the journey of Albumentations.ai, a highly successful open-source library for data augmentation.
Created out of a necessity for superior performance in Kaggle competitions, Albumentations has grown to become a widely used tool among data scientists and machine learning practitioners.
This case study covers various aspects, including:
People: The contributors and community that have supported Albumentations.
Metrics: The success indicators such as downloads, daily active users, GitHub stars, and financial contributions.
Challenges: The hurdles in monetizing open-source projects and measuring user engagement.
Development Practices: Best practices for creating, maintaining, and scaling open-source libraries, including code hygiene, CI/CD, and fast iteration.
Community Building: Strategies for making adoption easy, iterating quickly, and fostering a vibrant, engaged community.
Marketing: Both online and offline marketing tactics, focusing on real, impactful interactions and collaborations.
Mental Health: Maintaining balance and not feeling pressured by user demands.
Key insights include the importance of automation, making the adoption process seamless, and leveraging offline interactions for marketing. The presentation also emphasizes the need for continuous small improvements and building a friendly, inclusive community that contributes to the project's growth.
Vladimir Iglovikov brings his extensive experience as a Kaggle Grandmaster, ex-Staff ML Engineer at Lyft, sharing valuable lessons and practical advice for anyone looking to enhance the adoption of their open-source projects.
Explore more about Albumentations and join the community at:
GitHub: https://github.com/albumentations-team/albumentations
Website: https://albumentations.ai/
LinkedIn: https://www.linkedin.com/company/100504475
Twitter: https://x.com/albumentations
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/building-and-scaling-ai-applications-with-the-nx-ai-manager-a-presentation-from-network-optix/
Robin van Emden, Senior Director of Data Science at Network Optix, presents the “Building and Scaling AI Applications with the Nx AI Manager,” tutorial at the May 2024 Embedded Vision Summit.
In this presentation, van Emden covers the basics of scaling edge AI solutions using the Nx tool kit. He emphasizes the process of developing AI models and deploying them globally. He also showcases the conversion of AI models and the creation of effective edge AI pipelines, with a focus on pre-processing, model conversion, selecting the appropriate inference engine for the target hardware and post-processing.
van Emden shows how Nx can simplify the developer’s life and facilitate a rapid transition from concept to production-ready applications.He provides valuable insights into developing scalable and efficient edge AI solutions, with a strong focus on practical implementation.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdfMalak Abu Hammad
Discover how MongoDB Atlas and vector search technology can revolutionize your application's search capabilities. This comprehensive presentation covers:
* What is Vector Search?
* Importance and benefits of vector search
* Practical use cases across various industries
* Step-by-step implementation guide
* Live demos with code snippets
* Enhancing LLM capabilities with vector search
* Best practices and optimization strategies
Perfect for developers, AI enthusiasts, and tech leaders. Learn how to leverage MongoDB Atlas to deliver highly relevant, context-aware search results, transforming your data retrieval process. Stay ahead in tech innovation and maximize the potential of your applications.
#MongoDB #VectorSearch #AI #SemanticSearch #TechInnovation #DataScience #LLM #MachineLearning #SearchTechnology
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slackshyamraj55
Discover the seamless integration of RPA (Robotic Process Automation), COMPOSER, and APM with AWS IDP enhanced with Slack notifications. Explore how these technologies converge to streamline workflows, optimize performance, and ensure secure access, all while leveraging the power of AWS IDP and real-time communication via Slack notifications.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc
How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
This webinar will review:
- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
16. Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 16
“It depends entirely on YOUR use case for
E911. Every customer has different needs,
and there is no ‘catch all’ solution.”
Mark J. Fletcher, ENP
Chief Architect
Avaya Public Safety Solutions
42. Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 42
Homework Assignment
(Optional but highly reccomended)
43. Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 43
HOMEWORK
ASSIGNMENT
Create you OWN free
Smart911 Safety Profile
Smart911.Com
Kari met her estranged husband in a Marshall, Texas hotel for visitation with their 3 children
Her ex-husband brutally attacked and stabbed her 49 times in front of her children
Her 9 year old daughter tried to call 911
In fact, she tried to call 4 times, but the calls failed
Finally, she rushed her 2 siblings to safety
Kari Hunt Dunn died from her injuries before help could arrive
Why did the calls fail?
You needed to dial 9-911 from the hotel room
But that’s not what we teach our children
This is why Avaya in cooperation with Hank Hunt is promoting the No 9 Needed campaign, to raise awareness and fix this simple problem.
The problem today is that emergency call routing is based on a few basic principals. The first is the telephone number being presented to the network for routing.
It assumes that each address has a unique telephone number, therefore making the phone number the database key for the emergency call routing entity in the network.
The database manages the proper mapping of telephone number to the proper agency for called delivery.
While this is typically sufficient for residential citizens, individuals within a corporate enterprise have additional challenges due to large campuses with multiple buildings.
These may have no, or unclear, street addresses as they are on private property, and secure buildings may have access control requirements and multiple floors serviced by various entrances.
Enterprise users are typically not afforded the same level of location granularity, and while technology is available, it is often too confusing or expensive to deploy.
Because of this, Enterprise Public Safety issues are often pushed to the side or forgotten about, until a tragedy happens.
When deploying a commercial enterprise class system, the very first decision that must be made is what level of granularity of detail is the system going to provide both internally and to public safety control rooms.
Since many of us are accustomed to the residential model the initial inclination is to build a public automatic location identification record for each individual.
Unfortunately, this becomes difficult to manage as the database can become quite large, due to user mobility around the campus, and the lack of real time access to the database, moves adds and changes can be difficult and complex to manage, often requiring expensive “middleware” to collect the move data, and batch process changes in the evening.
In addition to incurring a monthly cost per record, there is historically no real-time access to the database. Therefore changes are not immediately populated, which is when they most likely would be needed the most since a user would be new to their surroundings and may not be able to describe their location.
As you can see, 50 phones across 10 floors across three different buildings quickly scales out of control
Services that manage location data for a few dollars a month per station can get expensive very quickly.
Imagine 10 floors in each building,
Three buildings in a campus.
That works out to 1500 telephone numbers that need to be individually managed monthly.
At a seemingly minimal cost of two dollars per month per record, that’s $3000 in operational overhead, every single month, and we haven’t even started with the solution yet.
By segmenting each building into a zone-based approach, we can provide an appropriate response address for each individual building, while providing responders with floor level details.
In addition to this information being passed to public safety, local internal first responders can get explicit detail about the exact location of the station that made the emergency call.
This enables an immediate on-site response, and allows first responders to meet public safety at the appropriate building entrance, ensuring quick and unobstructed passageway to the employee in need of assistance.
Operationally, we still have the same level of detail, however financially we’ve reduced the requirement for 1500 ALI records( $3000 a month at two dollars per entry) to 30 records( $60 a month at two dollars per entry).
that works out to be a savings of more than $35,000 annually.
First responders need a dispatchable address.
Providing them detailed information such as cube 2C–231, is simply not relevant while there en route to the location.
It’s very critical however to internal first responders so that it can be immediately provided once public safety arrives on scene.
it is easily monitored by centralized security personnel and correlated with other information such as floor plans hazardous material information or even IP video feeds that could then be provided to internal first responders over the wireless network.
While there is no mechanism in place today to be able to transmit this information to public safety, that is on the near horizon with next-generation emergency services.
The more that enterprises can prepare today, the better situated they’ll be in the immediate future. Education on how they can be a partner with next-generation emergency services is critical as are expected to ramp up quickly, and at a global scale.
The third basic system requirement is one that’s more policy.
The interception or termination of emergency calls internally should be prohibited unless trained staff have been assigned to this function.
Public safety call takers and dispatchers have received specialized training in handling emergency calls, and by answering or intercepting the call locally, MLTS users are delaying what could be lifesaving assistance.
while this level of information certainly adds relevant data to the question of location, it by itself is not typically enough to provide discrete information to specifically locate an individual. Fortunately corporate enterprise networks contain additional data resources that can be utilized and queried. Information from LDAP and active directory can provide details on the individual. The user themselves may even contribute additional personal or medical information that they have opted in for. Relevant data points from the wireless LAN infrastructure or the ML TS PBX itself can provide visibility into the device that was used to place an emergency call. That information, correlated with cable management records can be utilized to fine tune the location. And finally, critical environmental information from smart buildings or HVAC systems can provide important clues such is ambient temperature or smoke conditions in the origination area of the emergency call. When looking at an emergency call hangups, this additional information can be critical in determining real calls from hoax calls.
This model also will neatly packages this information for retrieval or transmission to public safety entities, once a next generation emergency services network infrastructure is put in place.
Inexpensive, yet highly functional software modules are that provide verbose notification to emergency call events on the network.
1st Responder clients can be anywhere on the network that has connectivity to the enterprise will. This would include remote branch offices or VPN users.
In addition to providing local on-site responders with critical information the server also acts as an integration point for the conveyance of rich location data to public safety.
Nomadic behavior can be seen in almost any device today. Any device can be nomadic
TDM devices, although static most of the time, may provide users with virtual office login capabilities. This effectively changes the service parameters about the device based on who is using it.
Voice over IP devices become problematic because of the ability for users to move themselves without administrative intervention.
Wireless LAN devices are constantly on the move as an inherent function of their technology.
The most problematic scenarios today, remote VPN teleworkers.
Not only is their location nomadic in nature, in many cases it is difficult if not impossible to achieve any level of forensics on the remote network they are attached to.
Fortunately, the enterprise MLTS PBX can provide functionality such as on-site notification, proper call routing to VPC carriers which can terminate calls to remote control rooms.
This functionality, while widely available in the US and North America, is quickly expanding across the EU member states. Utilizing these services, applications exist where remote teleworkers
can manage their location information through the use of dynamic web-based location dashboard that was specifically designed for emergency call mobility from devices that are external to the enterprise network.
Because we are delivering detailed location information via SIP with the call . . . .
ANI and ALI databases are NO LONGER relevant when the originating endpoint or the PBX they are attached too
is capable of sending contextual information and references to additional data like:
Floorplans
Environmental Data
Video Feeds
HazMat Material Safety Data Sheets
Personal Medical Information (if the user allows)