1) Next generation 911 systems aim to modernize emergency services by moving away from 1970s-era technology that relies on phone numbers and addresses. 2) These systems will provide richer data like photos, video, text and a caller's precise location directly to emergency call takers. 3) Collaboration between emergency agencies will also be improved through persistent contextual conferencing which allows all responders to view a complete picture of an incident.

1. NG Emergency Services
Moving Public Safety into the Millennium
Mark J. Fletcher, ENP (Fletch)
Chief Architect – Worldwide Public Safety Solutions
FletcherM@Avaya.com +1 908 848-2602
@Fletch911

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Avaya’s Role in Global Public Safety Initiatives
NENA Institute Board
NENA MLTS Model Legislation
NENA ESI Net Design
NENA NG911 Transition
APCO Standards Dev Committee
APCO SDC Technical Committee
APCO Emerging Tech Committee
EENA Vice Chair NG112 Committee
ENGINE112 Consortium Enterprise
Networks
Carrier
Networks
Public
Safety
Centers
Unified Communications
Voice Applications
Data Networks
DevConnect Network of Partners
Professional Services
Data Networks
DevConnect Network of Partners
Unified Communications
Voice Applications
Data Networks
DevConnect Network of Partners

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The Emergency Communications Technology Journey…..
Location
Based
E911
Selective
Routing
911
Access
Police Box
Direct Dial
Next
Generation 911
Services
Circa 1880 1968 Circa 1985 Circa 1990 2010

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Emergency Services Technology
1860 1880 1900 1920 1940 1960 1980 2000 2020 2040
Past 25
Years
INFLECTION
POINT

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The problem
! 9-1-1 is based on 1970’s technology:
– Telephone Number (TN) presentation to
the network for routing instructions
Citizen
555-1234
Public
Safety
Agency
“A”
Public
Safety
Agency
“B”
Public
Safety
Agency
“C”
SRDB*
555-1234 = Agcy A
555-4567 = Agcy B
555-6789 = Acgy C
*Selective Router
Data Base
Citizen
555-4567
Citizen
555-6789
Telecom
Provider

6. © 2014 Avaya Inc. All rights reserved. 66
CLocDB*
555-1234 = Addr A
555-4567 = Addr B
555-6789 = Addr C
The problem
! 911 is based on 1970’s technology:
– Telephone Number (TN) presentation to
the network for routing instructions
– TN Presentation to the 9-1-1 Center for
incident location reference
– Registered name
– Registered address
– While this is typically sufficient for a
residential citizen, individuals at work have
additional challenges due to:
– Large Campuses with multiple buildings
– Unclear street addresses or no address
– Buildings with access control and multiple
floors
Citizen
555-1234
Public
Safety
Agency
“A”
SRDB
555-1234 = Agcy A
555-4567 = Agcy B
555-6789 = Acgy C
*Caller Location
Data Base
Telecom
Provider
555-­‐1234
David
Smith
3324
Arch
St

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Next Generation Public Safety Solutions
WHAT’S CHANGING?

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Yesterdays network was cumbersome and complex
Enterprise
Location
Database
SRDB
MSAG
Databases
Calltaker
ANI/ALI
Screen Pop
Emergency call with 908-848-2602 as CLID / ANI
ANI
ALI
Databases
PHONE NUMBER QUERY
908-848-2602
CUBE
2C231

9. © 2014 Avaya Inc. All rights reserved. 99
Next Generation
911 ESINet
Tomorrows network is sleek and rich with user data from the source
Enterprise
Location
Database
Calltaker
Screen Pop
Emergency SESSION with PIDF-LO Information Elements
908-848-2602
CUBE
2C231
Got anything else? Like a floor plan maybe?
SURE DO!
HERE IT IS . . .

10. © 2014 Avaya Inc. All rights reserved. 10
Public Safety Solutions
WHAT TECHNOLOGY IS NEEDED?

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Phone Numbers Are No Longer Relevant for Public Safety
Communications today is focusing on:
• UC
• Mobility
• Nomadic Behavior
This BREAKS the current E911 model
Phone numbers are no longer reliable
for location determination
MIGRATION?! FUTURE PROOF?!
IT’S NOT EVEN AN OPTION

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Time for NEW tricks AND A NEW DOG. . .
Take a nap ALI. . .
I got this covered . . .

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Collaboration in the PSAP
The ‘Old School Way’

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Traditional Inter Agency Routing
Emergency Call Tandem
MSAG
ANI
ALI
ANI/ALI BID
TRANSFER

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Traditional Inter Agency Routing
Emergency Call Tandem
MSAG
ANI
ALI
ANI/ALI BID
TRANSFER
Recording

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Traditional E9-1-1 Inter Agency Routing
Emergency Call Tandem
MSAG
ANI
ALI
ANI/ALI BID
• No interagency connectivity
• No data transfer
• Limited Geography
• Inefficient / Disparate Logging
• Costly mileage based CAMA trunks Recording

17. © 2014 Avaya Inc. All rights reserved. 1717
• Important details can be left behind
• Makes post-incident forensics difficult to
assemble
• Each agency in the chain of care loses the
complete view of the incident
Information becomes fragmented
Emergency Call Tandem
MSAG
ANI
ALI
ANI/ALI BID
Recording
Recording
Recording

18. © 2014 Avaya Inc. All rights reserved. 1818
SMS
MMS
Session
Recording
Language
Line
Poison
Control
Social
Services
CALLER
POLICE
FIRE
MEDICAL
DATA
Additional
Data
NENA 08-003
Section 5.7 Bridging
PC3:
Persistent Contextual
Collaborative Conferencing

19. © 2014 Avaya Inc. All rights reserved. 19
Persistent Contextual Collaborative Conferencing (PC3)
USE CASE: Automatic Crash Notification
Vehicle involved in an accident and sends
telematics data to Automatic Crash
Notification provider
ESI
Net
Data is analyzed and
resource recommendations
are determined and assigned
PC3 Conference established
with agency resources
ACN Provider forwards vehicle
telematics and subscriber data into
the ESInet for processing
Trauma resources are determined
based on historical statistics and
then readied in advance

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Bridging the ESInet Backbone Gap
Using Functional Elements at the Edge
High Availability Redundant
Metropolitan Access Network
(MAN)
LEGACY EMERGENCY
NETWORK
MSAG ANIALI
ESRP
Call Routing (ECRF)
Location Validation (LVF)
NG Emergency
Data Services
Data
GIS
Selective
Router
Legacy Network
Gateway
Legacy PSAP
Gateway

21. © 2014 Avaya Inc. All rights reserved. 21
Deliver detailed location information ‘by reference’ today and
‘by value’ using SIP in the future . . . .
SRDB and ALI databases will NO LONGER BE REQUIRED
Nor will their management and monthly fees.
Next Generation Emergency Services:
Today: OVER The TOP NG Emergency Services
Tomorrow: URI/URL sent VIA the SIP header
NG Emergency
Services Data
Aggregators
ANI/ or
Location Data
Over the Top NG Emergency Services
Getting the network ready TODAY = No Migration

22. © 2014 Avaya Inc. All rights reserved. 22** Photo Courtesy of Brentwood 911 Communications, Brentwood, TN

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My Smart911™ Profile
2 STORY HOME
BEDROOMS ON SECOND FLOOR
FURNACE IN CRAWL SPACE
DETACHED GARAGE
GARAGE DOOR
OFFICE
DOOR
BASEMENT ENTRY
UNDER FRONT STAIRS
ROAD
DRIVEWAY
OFFICE AREA IN DETACHED GARAGE
RESIDENT WORKS FROM HOME
Normal Vehicles:
1995 Blue Jeep Wrangler
2010 Taupe Chevy Equinox
REAR DOOR ENTRY
GROUND LEVEL DECK
DOOR
DOORDOOR
DOOR
Smart911.Com

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Homework Assignment
(Optional but highly reccomended)

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HOMEWORK
ASSIGNMENT
Create you OWN free
Smart911 Safety Profile
Smart911.Com

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Summary
Current and Emerging Technologies can enhance public safety TODAY
Routing of Information is becoming the critical capability in a PSAP
Current Demographics and Behaviors are Changing

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The Avaya Podcast Network

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