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![© 2015 Avaya Inc. All rights reserved. 99
22 Months After Kari Died – History [Amost] Repeats Itself
October 13th, 2015 a man was
stabbed at the Baymont Inn & Suites
This time, 9-1-1 was dialed and it
worked. EMS arrived and saved the
man’s life.
Chief Campa noted;
Thanks to Kari’s Law a life was saved.
“There's still a lot of businesses out there,
not just hotels, that you're still forced to
dial that additional 9"
Chief Jesus ‘Eddie’ Campa
Marshall Police, Texas](https://image.slidesharecdn.com/2015niagra-keynote-151023003339-lva1-app6891/75/Preparing-Enterprise-Networks-for-NG911-TODAY-9-2048.jpg)
Uploaded byMark Fletcher, ENP
Preparing Enterprise Networks for NG911 TODAY
The document discusses the need for Next Generation 911 (NG911) services to improve emergency response systems, highlighting the tragic case of Kari Hunt, whose death might have been prevented with proper access to 911. It emphasizes the outdated technology underlying the current 911 systems and proposes enhancements through smarter devices and enterprise data integration. The presentation advocates for awareness and reform, including a call to action for Kari's Law to eliminate complexities in dialing 911 from certain locations.
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Preparing Enterprise Networks for NG911 TODAY
- 1. Next Generation 911Services Preparing Enterprise Networks for NG911 TODAY Mark J. Fletcher, ENP Chief Architect - Avaya Public Safety Solutions
- 2. © 2015 AvayaInc. All rights reserved. 2 Before we start this morning I have one quick and simple question for you . . .
- 3. © 2015 AvayaInc. All rights reserved. 3 What’s the Number for 9-1-1?
- 4. © 2015 AvayaInc. All rights reserved. 4 December 1, 2013 – Kari Hunt died because of a single digit Kari met her estranged husband in a Marshall, Texas hotel for visitation with their 3 children Her ex-husband brutally attacked and stabbed her 31 times Her 9 year old tried to call 911 – four times Kari Hunt died from the 31st stab wound Had her daughter reached 911, she may be alive Why did the calls fail? You needed to dial 9-911 from that hotel room But that’s not what we teach our children
- 5. © 2015 AvayaInc. All rights reserved. 5 What’s the number for 9-1-1? The answer is not always 9-1-1 9-911 / 0 5555 9-911 44 7400 5559-911 / 081607 - 911
- 6. © 2015 AvayaInc. All rights reserved. 6 http://Change.Org/KarisLaw http://No9Needed.com HOMEWORK ASSIGNMENT #1 Read about Kari’s Law If you agree, sign the petition If you don’t, pass it on
- 7. © 2015 AvayaInc. All rights reserved. 7 This story doesn’t end here . . .
- 8. © 2015 AvayaInc. All rights reserved. 88 Last Week in Marshall - the Baymont was once again in the news
- 9. © 2015 AvayaInc. All rights reserved. 99 22 Months After Kari Died – History [Amost] Repeats Itself October 13th, 2015 a man was stabbed at the Baymont Inn & Suites This time, 9-1-1 was dialed and it worked. EMS arrived and saved the man’s life. Chief Campa noted; Thanks to Kari’s Law a life was saved. “There's still a lot of businesses out there, not just hotels, that you're still forced to dial that additional 9" Chief Jesus ‘Eddie’ Campa Marshall Police, Texas
- 10. © 2015 AvayaInc. All rights reserved. 10 WAKE UP - IT’S 2015 . . . CAN’T WE MAKE 9-1-1 WORK A LITTLE BETTER?
- 11. © 2015 AvayaInc. All rights reserved. 11 Exactly HOW does 9-1-1 Work? You really need to know this.
- 12. © 2015 AvayaInc. All rights reserved. 1212 E9-1-1 is NOT just a magical box . . . Enterprise PBX 9-1-1 solutions and adjuncts greatly differ in price and functionality Some use ‘hype’ and ‘myths’ that are untrue Administrators misunderstand E911 and therefore cannot articulate what they actually need – Under Buy – Over Buy – Wrong Technology
- 13. © 2015 AvayaInc. All rights reserved. 1313 THE PROBLEM: THE E9-1-1 NETWORK The 9-1-1 is based on 1970’s technology – ASSUMPTION Telephone Number EQUALS Location Citizen 555-1234 Public Safety Agency “A” Public Safety Agency “B” Public Safety Agency “C” SRDB* 555-1234 = Agcy A 555-4567 = Agcy B 555-6789 = Acgy C *Selective Router Data Base Citizen 555-4567 Citizen 555-6789 Telecom Provider
- 14. © 2015 AvayaInc. All rights reserved. 1414 CLocDB* 555-1234 = Addr A 555-4567 = Addr B 555-6789 = Addr C THE PROBLEM: E9-1-1 PSAP TECHNOLOGY Citizen 555-1234 Public Safety Agency “A” SRDB 555-1234 = Agcy A 555-4567 = Agcy B 555-6789 = Acgy C *Caller Location Data Base Telecom Provider 555-1234 David Smith 3324 Arch St The PSAP uses the number to obtain caller information: – Little to no information of any value
- 15. © 2015 AvayaInc. All rights reserved. 1515 THE PROBLEM: SMART DEVICES – DUMB LINKS Mobile devices only provide basic Caller ID to the PSAP and crude geo-location The rich information is on the device The PSAP has only an ANALOG LINK 911 555-1234 VZ WRLS 41.115 -74.245 PSAP 9-1-1 Dispatcher SOS Mobile Carrier Lat Lon 555-1212 GPS WiFi RF
- 16. © 2015 AvayaInc. All rights reserved. 1616 THE PROBLEM: PUBLIC SAFETY DATA The primary index key in the Public Safety Data set is no longer valid – PHONE NUMBERS no longer equal LOCATION – Cellular devices are NEVER in a static location – Enterprise systems are now CENTRALIZED / users connect REMOTELY 90%Estimated percentage of Enterprise 9-1-1 calls without accurate location 85%+Estimated TOTAL number of 9-1-1 calls From Enterprise & Wireless devices 50%Estimated number of Wireless 9-1-1 calls without accurate location
- 17. © 2015 AvayaInc. All rights reserved. 1717 Enterprise Networks Have LOTS of Data Enterprise networks are full of information This is very relevant to public safety • Incident Details • Critical Resources • INTERNAL data paints the picture Situational awareness for staff, enhancing response to the situation adding in: • Resources from Smart Buildings • Environmental Details • Live Video / Monitoring
- 18. © 2015 AvayaInc. All rights reserved. 1818 THE SOLUTION: SMART DEVICES – OTT LINKS 911 555-1234 VZ WRLS 41.115 -74.245 PSAP 9-1-1 Dispatcher Lat Lon 555-1212 Mobile Carrier THE INTERNET Over The Top – Additional Data via HTML 5 / WebRTC SOS • No App Req’d • Device Agnostic • HTML 5 • WebRTC Optional • Geo Location • OS Language • Battery Level • Video
- 19. © 2015 AvayaInc. All rights reserved. 19 NG911 ESINet The PSAP Network is Evolving Some legacy PSAPs will converge physically Other legacy PSAPs will converge virtually Both types will have robust NG911 networks – Inter-Agency Connectivity – Enterprise Connectivity PSAP PSAPPSAP PSAP PSAP PSAPPSAP PSAP PSAP PSAPPSAP PSAP PSAP PSAPPSAP PSAP PSAP PSAP PSAP PSAPPSAP PSAP PSAP PSAPPSAP PSAP PSAP PSAP PSAPPSAP PSAP PSAP PSAPPSAP PSAPPSAP PSAP PSAPPSAP PSAP PSAP PSAPPSAP PSAP PSAP PSAP PSAPPSAP PSAP PSAP PSAPPSAP PSAPPSAP
- 20. © 2015 AvayaInc. All rights reserved. 2020 PSAP 9-1-1 Dispatcher URL 555-1212 LEC / CLEC Carrier THE INTERNET Over The Top – Enterprise Data TODAY: SMART ENTERPRISE – OTT LINKS 911 555-1234 VZ WRLS 41.115 -74.245
- 21. © 2015 AvayaInc. All rights reserved. 2121 PSAP 9-1-1 Dispatcher TOMORROW: Migration to In-Band on NG9-1-1 In-Band Enterprise Data The DATA is relevant TODAY
- 22. © 2015 AvayaInc. All rights reserved. 22 COLLECTING THE DATA Understanding where the emergency is occurring Making data available Correlating the data With proper network planning this can be solved What is perceived as the biggest Enterprise challenge?
- 23. © 2015 AvayaInc. All rights reserved. 23 Cable Mgmt PBX User Data WLAN User Data Enviro Info LDAP Active Directory Opt In Info Smart Building Common VoIP Location Discovery Mechanisms ADLR Additional Data Location Repository Data is packaged ready for pick-up by Public Safety or Designated 1st Responders
- 24. © 2015 AvayaInc. All rights reserved. 24 Next Generation Public Safety Solutions WHAT’S CHANGING?
- 25. © 2015 AvayaInc. All rights reserved. 2525 Yesterdays network was cumbersome and complex Enterprise Location Database SRDB MSAG Databases Calltaker ANI/ALI Screen Pop Emergency call with 908-848-2602 as CLID / ANI ANI ALI Databases PHONE NUMBER QUERY 908-848-2602 CUBE 2C231
- 26. © 2015 AvayaInc. All rights reserved. 2626 Next Generation 911 ESINet Tomorrows network is rich with user data from the source Enterprise Location Database Calltaker Screen Pop Emergency SESSION with PIDF-LO Information Elements 908-848-2602 CUBE 2C231 Got anything else? Like a floor plan maybe? SURE DO! HERE IT IS . . .
- 27. © 2015 AvayaInc. All rights reserved. 27 Time for NEW tricks AND A NEW DOG. . . Take a nap ALI. . . I got this covered . . . OLD TDM PBX Copper Trunks
Editor's Notes
- #5 Kari met her estranged husband in a Marshall, Texas hotel for visitation with their 3 children Her ex-husband brutally attacked and stabbed her 49 times in front of her children Her 9 year old daughter tried to call 911 In fact, she tried to call 4 times, but the calls failed Finally, she rushed her 2 siblings to safety Kari Hunt Dunn died from her injuries before help could arrive Why did the calls fail? You needed to dial 9-911 from the hotel room But that’s not what we teach our children This is why Avaya in cooperation with Hank Hunt is promoting the No 9 Needed campaign, to raise awareness and fix this simple problem.
- #14 Todays network is analog based and routing is performed based on caller ID
- #15 While this is typically sufficient for residential citizens, individuals within a corporate enterprise have additional challenges due to large campuses with multiple buildings. These may have no, or unclear, street addresses as they are on private property, and secure buildings may have access control requirements and multiple floors serviced by various entrances. Enterprise users are typically not afforded the same level of location granularity, and while technology is available, it is often too confusing or expensive to deploy. Because of this, Enterprise Public Safety issues are often pushed to the side or forgotten about, until a tragedy happens.
- #18 Inexpensive, yet highly functional software modules are that provide verbose notification to emergency call events on the network. 1st Responder clients can be anywhere on the network that has connectivity to the enterprise will. This would include remote branch offices or VPN users. In addition to providing local on-site responders with critical information the server also acts as an integration point for the conveyance of rich location data to public safety.
- #24 while this level of information certainly adds relevant data to the question of location, it by itself is not typically enough to provide discrete information to specifically locate an individual. Fortunately corporate enterprise networks contain additional data resources that can be utilized and queried. Information from LDAP and active directory can provide details on the individual. The user themselves may even contribute additional personal or medical information that they have opted in for. Relevant data points from the wireless LAN infrastructure or the ML TS PBX itself can provide visibility into the device that was used to place an emergency call. That information, correlated with cable management records can be utilized to fine tune the location. And finally, critical environmental information from smart buildings or HVAC systems can provide important clues such is ambient temperature or smoke conditions in the origination area of the emergency call. When looking at an emergency call hangups, this additional information can be critical in determining real calls from hoax calls. This model also will neatly packages this information for retrieval or transmission to public safety entities, once a next generation emergency services network infrastructure is put in place.