My update on NG112 and NG911 to the European Emergency Number Association conference in Bucharest , Romania 4/2015

1. Benefits of Deploying NG112
Mark J. Fletcher, ENP
Chief Architect – Avaya Public Safety Solutions

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Benefits of deploying NG112
! Collaborative Interoperable Unification
– Network
– Applications
! Multi-Modal Touch Points with the Public
– Voice
– Text
– Pictures
– Video
! Access to BIG Data
– Situational Awareness
– Response Recommendations
Primary Audio Channel
Add-on data channel

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Successful NG112 – Not Just Technology
! Legislative Regulatory Support
– Mandate the deployment with committed funding
! Establish Training and Certification
– Ensure the staff is available to run the network
– Manage natural attrition of staff
! Prepare for Technology Creep
– New technology will evolve
– Manage citizen demand and expectation

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Challenges
! Geo-Political Boundaries
– The primary challenge for any emergency in any location is
the fact that emergent situations do not honor boundaries.
Nor do networks, or radio traffic
! Inter-Agency Policy MoU
– Agencies must establish Memorandums of Understanding
between adjacent agencies
– Priority focus intra-country
– Secondary focus inter-country
! Disparate Technologies
– Network Security
– Privacy Concerns
– Frequency Coordination

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Recommendations to migrate to NG112
! Legacy with NG112 Adaptors
! NG112 with Legacy Adaptors
! Building tomorrows network TODAY means that
internally you are finished now.
! With Standards in place this becomes possible.

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Planned NG911 deployments – In Blue

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Actual NG911 deployments – In RED

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Recommendations
! Form a ‘Blue-Sky’ Committee
– No Rules
– Open ideas
– Anything is possible
! Apply todays functionality towards those goals
– Understand where you want to go
– Establish a framework to get you there

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Recommendations – cont’d
! Involve Subject Matter Experts from ALL levels
– Administrative
– Call Taker / Dispatcher
– First Responders
– Public/Disability Community
! Develop ‘Use Cases’
– How will the technology be used
– Who will use the technology
– Does it solve a problem?

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THANK YOU
Mark J. Fletcher, ENP
Chief Architect – Avaya Public Safety Solutions