This document discusses Avaya's smart campus solutions for safer environments and emergency communications. It begins by introducing Avaya's public safety experts and their credentials. It then summarizes the story of Kari Hunt, who was murdered by her estranged husband after her 9-year-old daughter was unable to connect to 911 from a hotel room. This tragic event led to the passage of "Kari's Law," which requires direct 911 dialing from all phones. The rest of the document outlines Avaya's end-to-end solutions for emergency call routing, on-site notification, situational awareness through integrated devices, mobile alerting and communication apps, and workshops for public safety evaluations and needs assessments.

1. Avaya Smart Campus Solutions
SMART Technology building
SAFER Environments
Mark J. Fletcher, ENP
Chief Architect,
Public Safety Solutions
WW Sales - Avaya

3. © 2015 Avaya Inc. All rights reserved. 3
The answer is very often NOT 9-1-1
9-911 / 0 5555 9-911 44 7400
5559-911 / 081607 - 911

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The answer to that is not always ONLY 9-1-1

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December 1,
2013
Kari met her estranged husband in a Marshall, Tx, hotel for
visitation with their 3 children
Her ex-husband brutally stabbed her 31 times
Her 9 year old tried to call 911 four times
Kari Hunt died from the 31st stab wound
Had her daughter reached 911, she may be alive
Why did the calls fail?
You needed to dial 9-911 from the hotel room
But that’s not what we teach our children
Kari Hunt died because of a single digit

6. © 2015 Avaya Inc. All rights reserved. 6
http://Change.Org/KarisLaw
http://No9Needed.com
HOMEWORK ASSIGNMENT
Read about Kari’s Law
If you agree, sign the petition

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KARI’S LAW - Basic System Requirements
! Direct access to Emergency Services with
or without the ‘Trunk Access Code’ (TAC)
! On Site Notification
Alerting to devices that an emergency call
has occurred
! Interception or termination of calls internally
prohibited to untrained internal staff
PD

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A little bit of effort and awareness . . .
Can go long way in saving a life

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The Baymont in Marshal was in the news once again

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22 Months Later – History [Amost] Repeats Itself
! October 13th, 2015 a man was stabbed at
the same Baymont Inn & Suites
! 9-1-1 was dialed and this time it worked
! Police Chief Campa said, "The caller was
able to call [9-1-1], get law enforcement and
EMS out to the scene with no problems, no
hesitation."
! He also noted, “There's still a lot of
businesses out there, not just
hotels, that you're still forced to dial that
additional 9."
Chief Jesus ‘Eddie’ Campa
Marshall Police, Texas

11. © 2015 Avaya Inc. All rights reserved. 1111
E9-1-1 is NOT just a box . . .
E911 is often confused as an application.
It is actually a solution in the true sense of the word.
Many partners offer products for E9-1-1, and
methodologies widely differ. Before you can decide
on a solution, you need to understand E911.
Most customers cannot articulate what their actual
needs are, causing them to:
! Under Spec
! Over Buy
! Pick the Wrong Technology
! This leads to Poor CSAT

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Correlating Internal Data
Managing Information for Situational Awareness

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Leading suppliers of security,
alerting & paging endpoints
Leader in Customer and
Team Engagement Solutions
Best of Breed Partnering for School Safety
ALGO
! 1 Million endpoints shipped
! 40+ years delivering quality telecom solutions with global
footprint
! SIP and IP audio & visual alerting
CONVEYANT / SENTRY
! ONLY Select Product for IPO E911
! Disruptive Pricing forces competition to respond with
solutions at 5 times the price
! NG911 Ready now with no future upgrades
! Trusted by more than 5,000 education institutions
worldwide
! Districts can expect TCO savings as high as $4.12M
with Avaya Ethernet Routing switches¹
! IP Office voted TMC Labs Innovation award winning
unified communications platform
! Leader in Unified Communications² with 300,000+
customers in over 1M customer locations - 95% of
Fortune 500¹Miercom Report: Plug and Play Switches, August 2011,
depicts 1 year savings, commissioned by Avaya
²2014 Gartner Unified Communications Magic Quadrant
Compatibility & interoperability
through compliance testing
End-to-end solution to address
the most pressing needs of
K-12 schools globally
Situational Awareness
Business Engagement

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AVAYA Aura
or
IP Office Cable
Mgmt
PBX
User Data
WLAN
User Data
Enviro
Info
LDAP
Active
Directory
Opt In
Info
Smart
Building
Correlating Data for a Smart Campus
ADLR
Additional Data
Location
Repository
Data is placed in DMZ ready for pick-up
by 1st Responders

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Enterprise Networks Have LOTS of Data
Enterprise networks are full of information
This is very relevant to public safety
• Incident Details
• Critical Resources
• INTERNAL data paints the picture
Situational awareness for staff, enhancing response to
the situation adding in:
• Resources from Smart Buildings
• Environmental Details
• Live Video / Monitoring

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Situational Awareness through Integrated Endpoint Devices
Algo SIP Application Controller
! Bell Scheduler application
! Music/Media player
! Paging zones and adapters
! Analog speaker conversion
Emergency Buttons & Legacy integration
! Highly visible and hidden buttons
! Convert legacy speakers with benefits of SIP devices
Legacy pagingHidden/Visible Buttons
Algo SIP Audio & Visual Alerting
! Audio and visual incident identification
! Paging, multicasting and hands-free talk-back
Algo SIP Door Access Controls
! Outdoor rated PoE SIP door access control
! Audio, Audio/Video and Multimedia options

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Door Controllers
Emergency Button Notification
PC and Mobile Instant Messages
Paging and Alerting
Avaya
Communicator
for IP Office
Manage communications
and emergencies from
mobile devices
SMART Safety through Mobile Alerting & Communication
Emergency Activation and
Announcements
Broadcast
Messaging
Emergency
Soft Button
Door Access
Control

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Call to Action
Public Safety / Emergency Communications
Evaluations and needs Assessment

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Day 1 - 1:00-2:00 PM Day 1 - 2:00-4:00 PM Day 1 - 4:00-5:00 PM Day 2 - 9:00 -10:00 AM Day 2 - 10:00-11:00 AM Day 2 - 11:00-12:00 PM ` Day 2 - 12:00-12:30 PM
Agenda
Workshop Kickoff &
Overview/Strategy,
Mission & Goals
E-9-1-1 Overview User Profiles Finalize User Profiles High-Level Architecture Technical Review Wrap Up
Resources
Required
Project Sponsor & resources
identified - IT, Telecom, Risk
Mgmt, Compliance, Legal
Avaya E9-1-1 Subject Matter
Experts & Project Sponsor
resources identified
Project Sponsor & resources
identified - IT & Telecom
Project Sponsor & resources
identified - IT, Telecom, Risk
Mgmt, Legal
Project Sponsor & resources
identified - IT & Telecom
Project Sponsor & resources
identified - IT & Telecom
Project Sponsor &
resources identified by
the Sponsor
Preparation
Customer to Prepare &
Distribute Architecture/
Configuration & Operational
Overviews
Prepare/Discuss different
methodologies for Location
Discovery
Whiteboard Matrix of
Users, Locations and
Profiles
Mapping Customer &
Documentation of User
Profiles & Locations
Whiteboard Customer of
Proposed Strategy Solution
Decisions & Action Plan Summary
Workshop Kickoff Location Discovery Use Case for Profiles Recap Previous Day
End to End Interaction Flow
for all Users & User Profiles
IT/Telecom Overview and
Initiatives to Satisfy
Architecture
Team Q & A
Introductions
Describe On-Site
Notification
Inside Building Customers -
Remote Access - Mobility -
Other States
Overview of Various Use
Cases & profiles
Operational Performance -
Targets, Measurements,
Communications, Frequency
Technical Requirements
Workshop Overview &
Deliverables
Local PSAP Operations
Business Units &
Contribution
Real-Time and Historical
Reporting Customer
Requirements and Processes
Real-Time and Historical
Reporting Customer
Requirements
System Integration
Current Customer Telecom
Architecture &
Configuration
Building Customers -
structure/floor/layout,
Remote Access, WLAN-
campus
Document Current
Requirements
Business Processes/Health
Human Services/Security
Network Topology Security Management
Customer Locations/States
& Physical Facilities
Compliance & Legislation -
other States & Locations
Future Requirements
Operational Performance -
Targets, Measurements,
Communications, Frequency
and Tools
High-Level Design
Assumptions
Project Sponsors
Current Operating Customer
Procedures for E9-1-1
NG9-1-1 Overview Challenges
Call Flow & Emergency
Procedures
Budget Requirements Next Steps
E9-1-1 Mission & Goals
Long-Term Strategy
Planning Customer
discussion - Infrastructure
Design & Planning Customer
Discuss and document
current infrastructure state
and limitations impacting
Customer company vision
and objectives
Policy
Next Steps - Programming
Customer, RFI, RFP
Workshop Summary &
Conclusions
Day 1 Wrap Up
E9-1-1 Strategy/Planning Customer Workshop
Discussion&FocusAreas
Consult with people who understand Public Safety

20. © 2015 Avaya Inc. All rights reserved. 20
Dan Wilson, ENP – Sales Engineer Public Safety SME-US
Member of EENA, NENA, APCO Intl.
FEMA ICS 100 Certified
Twitter: @NewYorkWilson
Email: Wilson9@Avaya.com
Mark Fletcher, ENP – Chief Architect Worldwide Public Safety
Member of EENA, NENA, APCO Intl and B-APCO
NENA Institute Board / APCO Standards Definition Committee
FCC Task Force for Optimized PSAP Architectures
FCC Disability Advisory Committee
FEMA ICS 100 Certified
Twitter: @Fletch911
Email: FletcherM@Avaya.com
Avaya Public Safety Thought Leadership
“[Avaya] are true thought leaders in this environment”,
Susan Lampard, President British APCO

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