MBA HR with nearly 10 years of experience in managing HR functions including Recruitment, Talent Acquisition, Performance Management, Training & Development, Employee Engagement & Welfare, HR Policies & Systems and Organisation Development.

1. GARGI MITRA
E-Mail : gargi.naha@gmail.com
LinkedIn : www.linkedin.com/in/gargimitra2016
Skype : gargi.mitra90
Profile Summary: 9+ yrs
• MBA HR with nearly 10 years of experience in managing HR functions including Recruitment, Talent Acquisition,
Performance Management, Training & Development, Employee Engagement & Welfare, HR Policies & Systems and
Organisation Development.
• Capable of evolving/ managing HR System & Operations (Training & Development, Documents Management,
Employee Relations).
• Proven Skills in People Management maintaining healthy employee relations and welfare addressing employee
grievances thus creating an amicable and transparent environment.
• Proficient in formulating new policies and practices matching with new Industrial trends and evaluating job offers/
compensation practices for enhancing organisational practices.
• A keen communicator with skills to relate to people across all hierarchical levels in the organisation.
AREAS OF EXPERTISE
 Talent Acquisition
 Recruitment & Retention
 Performance Management
 Training & Development
 Employee Compensation & Benefits
 Employee Engagement & Reward and
Recognition
 HR Policies & Systems
 MIS reporting
Employment Summary
Name of the Organisation Period Designation
Chatterjee Cleaning Arts Services Pvt. Ltd.-Kolkata November, 2008 – Till date Manager - HR
Big Space Fashion (India) Ltd.- Kolkata December, 2008- November 2008 Executive- HR
Pantaloon Retail (India) Ltd.- Kolkata October, 2006 – December, 2007 Asst. HR & CSD
The Institute of Computer Accountants- Dankuni May, 2005- August, 2006 Academic Counsellor
Roles & Responsibilities Summary
Talent Acquisition and Management
 Managing the complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of
manpower requirements.
 Manage a team and assist with the design, development and implementation of staffing strategies.
 Administers the recruitment portal.
 Design and implement appropriate Job Descriptions for every level in the organization with a discussion with the
position holder and the direct reporting manager.
 An extensive background in Corporate and Contract Recruiting and Salary Negotiation.
 Administer joining formalities and smooth transition of an employee.
 Take care of prerequisite of different clients and Partner for any discrepancy in Background verification of/for lateral
hire employees and bringing it to closure.
 Preparing the Weekly, Monthly MIS report specific to Business unit & corporate requirements.
 Having one to one discussion with the employee and working out options of retention with the business unit
leadership team wherever required.
 Coordinate with the finance team and ensure closure of the final settlement.
 Handling post separation queries of the ex-employees.

2. Training & Development:
 Heading/ leading the entire gamut of Training Development life cycle activities.
 Partnering with the Dept. HOD team/ client to help build and implement effective Training strategies to Develop
Training practices, identifying TNA’s and building content training modules for delivery on that.
 Identifying training needs across levels through mapping of skills required for particular positions and analysis of the
existing level of competencies, propose an action plan for required trainings and facilitate training and developments
workshops.
 Responsible for On boarding to On flooring Training outputs, right from hiring ,training, developing and checking for
Floor Performance for the candidates.
 Process Training practices on the basis of client (internal/ external) requirements, Tracking Assessment scores,
developing individual trainee Learning Plans and ensuring they meet up with the business requirements.
 Leading the leadership & development project, Need Identification exercise, capability building plan, and execution.
 Carrying out scheduled internal and external audit checks to attain 0 non compliance and best improvement
suggestions.
 Training Need Identification (Organizational, Departmental & Individual Level) & Training Calendar.
 Coordinating with Firm function training team and looking at imparting training like soft skills & behavioural skills
(Supervisory skills, Leadership trainings), etc.
 Process Owner for Management Development Program and New Employee Orientation Program.
 Evaluating Training effectiveness by regular interaction with the participants and their learning value scores.
 Ensure sufficient training man-hours for employees.
 Gather updates from the HOD/ clients and make relevant changes to the training content, delivery style or
assessment technique.
 To organize and deliver ‘Train The Trainer’ Workshop for existing & prospect trainer.
 To monitor Skill Matrix on regular basis.
Compensation & Benefits
 Working out various remuneration policies, including pay packages for newly hired employees, and executing the
same.
 Reviewing existing practices and to identify and implement innovative and practical solutions pertaining to reward,
compensation and benefits.
 Preparing salary structure and taking care of the entire salary process.
 Supervising the timesheets and distribution of salary on time.
 Work in line with the finance team for the monthly salary, allowance and bonus and incentives.
 Compliance to statutory /legal requirements like PF, ESI etc.
 Ensuring an up to date updates of employee’s information in HR Database and employee files.
 Monitoring benefits for employees like transportation, mobile, insurance, food allowance etc.
Performance Appraisal
 Design of a performance appraisal system and Facilitating the performance appraisal process. Review and closure of
performance appraisals, normalization of appraisal rating.
 Monitoring Employee Performance and providing productivity enhancement feedback and conducting training
sessions for employees based on identified training needs.
 Orienting line managers and employees to drive PMS process.
Induction and Assimilation
 Responsible for the update of Induction Process.
 Managing the Buddy program for fresher.
 Feedback Capturing.
Employee Relations, Engagement & Communication
 Conceptualize and Actionize interventions including Satisfaction surveys, Conflict Resolutions Facilitation, Team
building and fun at work programs.
 Study patterns and trends in the employee culture, behaviour, work-life balance etc. through formal and informal
groups to understand triggers for employee motivation, performance and retention.
 Employee grievance handling through internal feedback mail, one to one as & when required and employee
counselling.
 Implementing and monitoring the Communication Framework.
 Adherence to communication calendar and employee events.
 Job rotation and succession planning in every dept. and re-arrange the job role to keep employees engaged.
 Execution of employment engagement survey and action based on the survey results.
 Create & maintain employee handbook.

3.  Independent counselling to employee, mediating disputes if any.
 Facilitating and implementing rewards & recognition program.
 Monthly releasing of Company Newsletter.
Highlights:
1) Implemented an Employee Grievance Mechanism which increased the rate of dispute resolution by 40%
over a period of 4 years.
2) Played a major role in reducing Salary overhead up to 35% by reshuffling Senior Professionals from different
departments without impacting the Business.
3) Developed, maintained and updated a Common Resource Pool which reduced end to end recruitment
process by 50%.
4) Established innovative Annual Increment Policy thus creating a win- win situation between the employer
and the employees.
5) Leading CSR Activities for 3 consecutive years for the Company.
SCHOLASTICS
• M.B.A. – Human Resource Management from Sikkim Manipal University – 2009
• B.Arts. – from Calcutta University – 2002
Personal Profile
• Languages Known : English, Hindi & Bengali