Princess P. Bertulano is a fast learner with strong communication and interpersonal skills who has over 15 years of experience in various roles including collection supervisor, executive assistant, sales assistant, administrative assistant, and customer service. She holds a Bachelor's degree in Business Administration from Polytechnic University of the Philippines and has skills in Microsoft Office, Adobe Photoshop, and accounting systems like SAP and BAAN. She is seeking a competitive role where she can continue gaining knowledge and skills.

1. PRINCESS P. BERTULANO
Block 495A Unit 11-400 Tampines Street 43
Singapore 520495
Tel No.: 82482605
Skype: eei_pbertulano
Email: princess_colet@yahoo.com
A fastlearner, self-motivated and dedicated to get the job done right; having strong communication
skillsandcan workwell withvariousjoblevels.Have the abilitytomanage multiple priorities and has
a high degree of flexibility.
I want to work and be exposed in a competitive working environment where I can gain more
knowledge andskillsthatwill notonlyenhancemy capabilities but as well be more beneficial to the
company I will work with.
WORK EXPERIENCE
Collection Supervisor – April 1, 2013 up to February 5, 2016
Elanvital Enclaves Incorporated – Ortigas, Pasig City Philippines
Duties and Responsibilities:
Collection Officer
 Must ensure properly investigated, discerningly evaluated, properly documented and
efficiency collected each credit applicant with fair credit rating in availing housing loan
program.
 Responsible formonitoringandhave control the problematicanddelinquency of all accounts
and properly calls out the buyers to collect the amount due.
 Conduct credit verification history and obtain the information needed to determine the
creditworthinessof aclientandprepare credit assessment evaluation report needed for the
approval of account.
 Recommendingapproval if accountcan be proceedforOfficial Salesoraccountwill de decline
based on the credit assessment conducted.
 To make sure that all noticesandpenaltiesare well coordinatedwithall buyers and collected
on time.
 Resolved credit problems at complex levels; Offers remedial measures for all past due
accounts. If collection visit is necessary to be able to save the account for cancellation.
 Prepare weeklycollectioncashflow forecastvsactual collectionreportandcollectionpastdue
report.
 Attendmeetingwithotherdepartmenttoresolve internal issues affecting buyer’s accounts.
Assist on special projects as needed.
 Participates in the monthly Sales Activities of all sales groups to ensure proper handling of
Brokers+Buyers needs during such activities.
Receivables Officer
 Process conversion to In-House Financing of all accounts declined with the bank. Directly
communication with the buyer for all the requirements, fees and procedure needed to
convert their account as In-Housing Financing.
 To review and evaluation of documentary requirements pre-requisite to housing loan
application (Bank Financing and In-House Financing)
 To ensure the consistency and authenticity of clients submitted requirements.
 Assist in compliances for bank requirements for take-out / LOG for a certain accounts.
 Coordinate directlywiththe buyerwithall the communicationfromthe bankforthe approval
of their loan in the bank.
 Review and and analyze accounts for receivables with banks.
 Prepare and monitor reports pertaining with the loan releases of all the bank application.

2. Executive Assistant to the VP – January 24, 2012 up to March 31, 2013
Property Company of Friends Incorporation – Mandaluyong City Philippines
Duties and Responsibilities:
 Assisting Vice President with her daily schedules and meeting.
 Attending some meetings on behalf of the Vice President
 Assistingthe VPtosome special taskwithregardswithfundingrequirements/liquidityof the
company
 Coordinatingforthe preparationof all requirementsuponaccreditationswithdifferent banks.
 Handling bank’s Inspection for the accreditations of some Project.
Sales Assistant / Receptionist cum Secretary to General Manager
August 15, 2011 – January 1, 2012
Nipro Middle East, Dubai UAE
Duties and Responsibilities
 Handling Jordan, Kenya, Kuwait and Oman Shipment Accounts.
 Coordinating with the customers for the processing of their purchased invoices.
 Preparing order information sheet for the placement of order to Singapore.
 Monitoring, tracking and settled payment of shipment using L/C.
 Handling the reception: Accepting calls and forward it to the designated person,
answering queries and promotions, preparing courier.
 Arranging Hotel Reservation and Travel Bookings for NIME officers.
 Assign with the legalization of documents in all embassy and chambers.
 Assisting the General Manager for all administrative supports.
Admin / Secretary to the Vice President / Liason Officer - August 30, 2009 – July 15, 2011
Sterling Paper Products Enterprise, Philippines
Duties and Responsibilities
 Reported directly to the VP-Finance and CEO and assisted the VP for some special task.
 Preparing reports, meetings, arranging bookings for travels and daily correspondence.
 Preparing daily report for rates of different banks and assigned for all the requirements for
loan availments thru property mortgage.
 Preparing monthly letters to different banks for request of reduction of Interest rates.
 Have used SAP system for processing of payment and request for disbursement.
 Preparing all the accounting process for Phil. Fuhua Department.
 Updated and preparing Monthly Statement of Account under Phil. Fuhua Department.
 Prepared Statement of Account and processing all disbursement for the whole department
such as petty cash and cash advances.
 Processed all government transactions (extension visa, business permit, SEC registration)
 In charge withthe processingandupdatingland lease payment and all other related concern
for the plantation of corn in Isabela, Philippines.
 Preparing monthly report of all the expenses and updates for the Phil. Fuhua Department
directly to the CEO.
Credit and Collection Admin Assistant - July 17, 2007 – July 30, 2009
Conception - Carrier Air Conditioning Company, Philippines
Duties and Responsibilities
 Prepared invoices Transmittal Statements on completed invoices and delivery receipts.
 Received and sorted original Invoices & credit notes from billing.
 Post date of actual delivery receipt endorsement report. (DRER).
 Transmitted accomplished ITS to respective dealer coordinator & collector.
 Mailed ITS to dealer coordinator.
 Prepared report on delivery receipts for follow-up.
 Requested office supplies,equipment,furniture’s and fixtures, maintainance and software
services needed in behalf of the department.
 Filed sales invoices,delevery receipts & confirmed waybills.
 Handled telephone switchboard.
 Has done photocopying and faxing of documents as requested by the department.
 Downloading of all receipts of SOA thru and check it manually thru BAAN System

3. Admin cum HR Assistant cum Secretary - February 25, 2007 – July 9, 2007
Focus Direct UAE Dubai
Duties and Responsibilities
 Handled and update system of the company from the accredited Job Hunters in UAE.
 ConductInitial Assessmentoverthe phone for lower position level and arrange schedule for
interview and pre-qualification exams.
 In charge with the preparations and monitoring of the exams of the candidate and convert
the result in a report required by Director.
 Managed confidential correspondence,appointmentsandmeetingsentirelyforthe Managing
Directors only.
 Assisted in the preparation of memos, correspondence, reports and other documents
Customer Service Staff - May 17, 2006 – February 9, 2007
FORD Group Philippines
Duties and Responsibilities
 ProcessedWarrantyClaimstothe Manufacturing,organizedandSystematizedFillingof
Warranty Records
 Encoded of Warranty Claims,assistinFieldServiceAction(FSA)Completion
 AssistedCustomer/Dealershiponissuesandconcerns
 Scheduledandproduceditinerariesforall businessrelatedtravel includingtransportation,
accommodationandcontract information.
 Managed confidential correspondence,appointmentsandmeetingsforstaff
 Assistedinthe preparationof memos,correspondence,reportsandotherdocuments
Telephone Operator / Telemarketing - November 8, 2005 – April 7, 2006
Philippines Long Distance Telecommunication Company, Philippines
Duties and Responsibilities
 Provided information and support to clients and prospective clients with regards to the
product and services of the PLDT as well as the advertising possible customer.
 Handled all incoming and outgoing communications with the clients
 Handled phone calls using switchboard by 7 lines and ensuring that it is connected to their
desired department.
Service Crew/ Party Assistant - October 28, 2004 – March 28, 2005
Jollibee Foods Corporation, Philippines
Duties and responsibilities
 Provided a fast, good and accurate service to the customers
 Assisted customers regarding with their concerns
 Assisted with the guest needs in a friendly & helpful service.
 Maintained customer excellent service & Satisfaction.
EDUCATION
Graduated Bachelor in Business Administration Major in Management
2002 – 2006 at the Polytechnic University of the Philippines
SKILLS
 Windows application such as Word, Excel , Microsoft Outlook
 Power point and Internet surfing
 Adobe Photoshop
 Sketch pad
 Strong Interpersonal skills.
 Knowledge in Baan system and SAP system
PERSONAL INFORMATION
 Birthday: January 12, 1985
 Status: Single
 Passport: EB2842991