Alicia Talbert is seeking a front desk position and has over 10 years of experience as a receptionist and customer service representative. She has strong administrative and organizational skills including maintaining records, operating office equipment, entering data, and taking and distributing meeting minutes. She is experienced in bookkeeping tasks like accounts receivable/payable as well as general office duties such as answering phones, filing, and greeting clients. Additionally, she has strong communication and customer service skills such as addressing customer inquiries, resolving concerns, and developing rapport. She is proficient in Microsoft Office and various software packages.

1. Alicia Talbert
3718 Monacco Ct Alicia_talbert@hotmail.com Cell: (202)-718-9460
District Heights, Md 20747
Objective
An enthusiastic team player with over ten years experience as a receptionist and
customer service representative seeking a front desk position.
Professional Highlights
Administration/Organizational:
- Assisted in the maintenance and retrieval of research materials.
- Operated office equipment including photocopiers and fax machines.
- Answered telephones and forwarded calls.
- Entered and updated data to generate detailed reports.
- Researched various subjects using the Internet.
- Completed electronic searches and retrieved clients documents.
- Recorded, typed and distributed minutes of meeting.
Bookkeeping/General office:
- Experienced in cashier, Accounts payable/receivable, invoicing and preparing deposits.
- Skilled in general office duties,including answering phones,filing preparing
correspondence,compiling daily sales reports and greeting clients.
Communication/Customer Service:
- Provided customer service support via telephone
- Supplied detailed information on Internet services
- Communicated with clients in clear and concise manner
- Addressed inquires and resolved concerns
- Accomplished diverse assignments in group settings
- Developed a rapport with new and repeat customers
- Assisted customers with their purchases
- Provided information on products and services
- Retrieved documents upon client request
Technical:
- Acquired working knowledge of Windows Office Suite
- Familiar with several current computer software packages
- Practical experiences with different business machines

2. Expertise
Computers:
- Knowledge of Microsoft Office Suite including Word, Excel, PowerPoint
- Worldwide Web
- MS Mail
- Medical Terminology
Office:
- Front Office Supervision
- Typing - 50 WPM
- Operated PBX telephone console
- Customer Service/Receptionist
- Scheduling/Appointment Setting
Professional Experience
07/2014 - Present Teacher
Kidz Factory Childcare Center
08/2014 -12/2014 Front Desk Agent/ Supervisor
Star Enterprise
11/2008 - 7/2009 Cashier
Shoe City
4/2006 - 11/2007 Front Desk Agent
Four Points Hotel
4/2005 - 10/2005 Front Desk Agent
Columbia Plaza Apartments
Graduate: Fairmont Heights High School - June 2004