Rosana Romano Llanes is applying for a receptionist position and has over 10 years of experience in reception and administration roles in London medical practices. She is bilingual in English and Spanish and has excellent customer service, computer, and organizational skills. Her most recent role was as Senior Receptionist at Knights Hill Surgery where she took on additional responsibilities such as dealing with patient registrations and organizing patient participation group meetings.

1. ROSANA ROMANO LLANES
24C, Pathfield Road
SW16 5NY - London
07962 45 10 45
rosana.romano@nhs.net
I am a hardworking, trustworthy and reliable person with experience in reception and admin duties. I
enjoy my role of dealing with patients and the varied requests and issues they have in a polite and
professional manner. I am able to prioritise a heavy workload and multitask when required in order
to achieve the most efficient and friendly service. I enjoy working as part of a team but when
required can also be left to focus on individual tasks that require more deliberate attention. I am
also bilingual in English and Spanish. I have found this to be a great asset living and working in
London, one of the most culturally diverse places in the world.
KEY SKILLS
• Experience with EMIS Web
• Competent in administration, with a professional telephone manner
• Excellent customer service skills
• Familiar with Soft Synergy, DocMan Workflow software, Front Desk appointments and DXS,
Touch typing.
• Very good computer skills including Windows and Microsoft Office, also am comfortable with
tablets and mobile phones.
• Knowledge of medical terminology
• The ability to deal effectively with distressed, emotional and difficult individuals in a calm
polite manner.
• Excellent planning, organisational and time-management skills
• Awareness of the importance of following health and safety and confidentiality procedures
• Full clean UK driving license.
WORK HISTORY
Senior Receptionist Knights Hill Surgery, London Nov 2012 – Present
(Perm)
I started work in this Surgery as a part time junior receptionist and I’m now working full time as
Senior Receptionist. As well as the regular duties of a Receptionist, (answering the phone,
booking/cancelling appointments and/or liaising with hospitals, nurses or pharmacies or translating)
some of my responsibilities as a senior include dealing with Adastra, CMC, NHS Health Check
Up, GP2GP, registrations (FP’s), SCR, prescriptions, Mjog, scanning/summarising and orders
as well as arranging meetings, assisting to medical commissioning group meetings as required and
organising and leading the Patient Participation Group every 3 to 4 months. I´m also first contact for
patients requesting private letters, reports or forms and payments.
Actively seeking employment July 2011 – Nov 2012
Receptionist Streatham Common Group Practice, London Nov 2010 – June 2011
As part of the receptionist team in this busy surgery I worked in a busy pressurised environment
whilst answering the phone, booking appointments, taking messages or transferring / holding calls.
My other duties involved filing documents, retrieving notes, printing or photocopying files. I also
made calls to different medical centres to arrange translators, transport, chase patients’ test results
or appointments.
House wife Feb 2006 – Nov 2010
I took a career break for close to 5 years to raise my children.
Nursery Nurse Elisabeth Hammond Day Nursery, London Sep 2005 – Jan 2006
As the person opening the centre in the early morning part of my duties required the set up of the
room and games/activities for the morning, welcoming the children, liaising with parents, organising

2. breakfast and /or feeding the infants as well as answering phone calls. I also ensured that all health
and safety as safeguarding policies were adhered at all times.
Waitress – Barmaid – Cashier - Hostess Market Café - London Jan 1996 - Aug 2004
I performed a variety of duties: working as a cashier, handling money and doing the cash up at the
end of the shift. Providing table service to customers, preparing cocktails, welcoming customers,
doing the stock count, training staff and updating database. During the last few years I was also in
charge of the night club entrance admission and cloak-room. I gained very valuable customer
service experience as well as problem solving ability.
Personal Assistant Alzheimer Association, Spain Jan1995 – Aug
1995
I was given the opportunity to do voluntary work at this association while doing my Business
Secretary course. Part of my daily routine was updating the database and sending information to
carers as well as organising fundraising events and meetings and arranging donations.
Printing Shop, Spain Jan - July
1990
Duties: coping, binding, laminating and delivering orders.
TRAINING AND CERTIFICATES
EPS Jan 2014
GP2GP Feb 2014
Choose and Book June 2014
Safe Repeat Prescribing Oct 2014
Customer Service – Equality and Diversity Feb 2014
BLS (to be done) March 2015
EDUCATION AND QUALIFICATIONS
Medical Administration OCR NVQ Level 2 Sept 2010 – June 2011
Lambeth College, Clapham Common, London
Medical Terminology
Health and Safety at Work
Reception, Office and Administration Skills.
Word Processing and Electronic Communication.
Working Effectively with Others
Medical Terminology Certificate Lambeth College Sept 2010 – June 2011
ESOL Level 2 (English for Speakers of Other Languages) Jan 2008 – May
2006
Cache Level 2 Certificate in Pre-School Practice Sept 2004 – July 2005
Introduction to Pre-School Practise.
The Needs of Young Children.
Health and Safety Procedures in Pre-School Settings.
Working in Partnership with Parents in Pre-School Settings.
Supporting the Care and Education of Children aged 1 - 3 Years.
Cache Getting Started in Pre-School Practise April – July 2004
Supporting play and learning in the pre-school setting.
Understanding and supporting the development of pre-school children.
Providing a safe, secure and stimulating environment in a community-based pre-school setting.
Supporting children with disabilities or special educational needs and their families.
Business Bilingual Secretary Sep 1993 – June 1995
Gutierrez School of Business- Spain
Touch Typing and Shorthand/Book keeping/ Tax/Payroll
English translation, IT Skills

3. References – Available on request.