1. Margaret Robson
6A Foskett House.
The Grange. N2 8EP
NATIONALITY: British
Email. mags.robson@btinternet.com
Mobile. 07731635130 or 07715656144
Tel. 0208 883 8429
PROFESSIONAL REG: Comfort call LTD Recruitment Consultant from: June 2015 to May 2016
EMPLOYMENT HISTORY:
April 2014 to June 2015-Recruitment / Compliance officer for London and Spelthorne of Carewatch.
Main objectives are to recruit and select support workers: Ensure branches are Compliant, ready for CQC
inspection.
December 2013 to April 2014 Career break
November 2008 till December 2013.Various Branches Enara Ltd and Mihomecare.
Various roles, branch support.Recruitment, compliance and inputting data.
May 2001-January 2005 Home Base (On Call Service). Mayfair Specialist Nurses (Nestor
plc)
Continue the business at hand.
Client/ customer/ Care administration
Business development
2003-2005 Trouble Shooter (Various Branches. Nestor plc)
Advanced training in IT
Implementation of templates,
Training co-ordinators on updates
Ensuring client and carers files are CSCI complainant
Credit Control, as and when required
February 2002-May 2004 Extended Hours Manager. Watford BNA (Nestor plc)
Ensure Passa and CSI compliance is up held
To support the activities and by continuing
The business out ofthe office, in accordance with company policy.
June 2004-January 2005 Home Base (On Call Service). BNA/Goldsborough (Nestor plc)
Out of hours running of the service as co-ordinator
Nurse allocation to clients from home.
At this time prioritising between business and family.
Allocation to hospitals,Care Homes and Social Services.
March 2000-Feb 2002 Branch Support. Various BNA Offices. (Nestor plc)
Variety of duties which includes –
Credit Control.
Day to day branch administration.
Co-ordination of contracts with hospitals and Care Homes.
Staff allocation and co-ordination.

2. Ensuring the Standards of Care are met by complying with the Standards of Care as set out by the ‘Standards of
Care Commission’.
Dealing with problems arising from the Client or the Carer.
Implementation and transfer of information from Goldsborough Home onto the Heartbeat System. This included
doing various branch visits and meeting members of staff in other branches,overall maintaining good rapport
with others.
September 1999-March 2000 Contracts Manager. Grosvenor Nursing (Nestor plc)
Overall duties as a Contract Managerfor the Homerton Hospital.
Nurse allocation to the Homerton Hospital in various areas of care needed.
Monitoring and drawing up of new Policies and Procedures needed to upheld the standard of care needed.
Staff training and screening for future staff.
Safety and CRB checks on future personal.
March 1998-September 1999 Senior Co-ordinator. Guys & St Thomas Trust Bank. (Nestor plc)
Senior Co-ordinator for the BNA Guys and St Thomas Trust Bank.
Liaising with senior managers on a day to day basis.
Overall nurse allocation for both hospitals on a variety of care levels needed.
Dealt with media interviews on various occasions.
Left to take charge in periods of absence of the deputy manager or manager.
Including personal checks on future personal.
Dealing with any other office related problem which may arise.
Daily supervision and doing spot checks on health care staff.
Dealing with issues and complaints.
February 1997 to March 1998 Caree Break
September 1996-Febuary 1997 Branch Deputy Manager. Hendon BNA (Nestor plc)
Largely in charge of the co-ordination of Barnet and Enfield Social Services.
Staff management and allocation.
Credit control and recovery of financial funds owing to the company
Staff appraisals and support.
Ensuring overall standards ofcare and maintaining adequate training of staff.
Ensuring that all standards where complied with at all times.
July 1994 to September 1996 Career Break
August 1991-July 1994 Branch Manager
Large involvement in the merger of BUPA and BNA as one overall company that includes the transfer of
staff into the main London area.
Nurse placements to all the main hospitals in central London area where nursing staff was required.
Self improvement also extended into doing auxiliary nursing, in various hospitals,private patients and care
homes on a part time bases.
Manager. Victoria BNA (Nestor plc)
Doing international placements of medical staff, also nationwide client allocation.
Daily office duties, including maintaining the appropriate standards of care as well as following policies and
procedures.
Summary:
My experience has been in Recruiting / Recruiting task’s and activities, with exposure to human resources /
Recruitment and staffing. I have 16 years of work experience with several years’ tenure in management
including a mid-level position

3. ACADEMIC ACHIEVEMENTS: 1977 – 1979 Heathfield Senior High School
CSE English Oral, English Literature, Maths,Art, Commerce
IT SKILLS: Proficient in Office Windows, Word, Excel, Internet. Staff plan,
Social Media People Planner, Heartbeat. Fluent in Cold Harbour
database and CM2000Systems.
ADDITIONAL COURSES “Moving and Handling” the module
Health and Safety update.
Health and Safety in the care home
Prevention and Infection Control
SOVA
Fire Prevention
Professional Appraisal Skills
Introduction to People Management.
Health and Safety Management in the work place
Moving and Handling Clients
Supervision and Couching Skills
CRB checking update.
Phlebotomy/Venepuncture