The document discusses the importance of training in optimizing revenue and profits for hotels. It outlines various aspects of training including needs analysis, internal and external training programs, orientation, and evaluation. The key benefits of training are mentioned as increased guest satisfaction, lower operational costs, improved guest retention, and consistency in service delivery. An example of potential training needs in the tourism and hospitality industry is also provided.

1. ROLE OF TRAINING IN OPTIMISING REVENUE VIS A VIS PROFIT FOR 1 2 3 HOTELS By Syed Akhtar Abbas Associate Professor –FHRAI IHM Greater Noida

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