Alexandra Tolos has over 10 years of experience in retail management. She is currently the Concession Manager at Debenhams, where her responsibilities include achieving sales goals, ensuring product presentation standards, managing staff, and promoting excellent customer service. Previously, she held several managerial roles in Romania, including Fresh Department Manager at Kaufland, where she oversaw multiple departments and a team of 30. She has a bachelor's degree in Romanian and English literature. Her skills include commercial awareness, communication, teamwork, problem solving, and leadership.

1. Alexandra Tolos
London
tolos.alexandra@yahoo.com - 07833734688
WORK EXPERIENCE
Concession Manager - Debenhams
Headrock Retail Ltd - London - August 2015 to Present
Responsibilities
- achieving sales budget and KPI's
- ensure execution across layouts, pricing/ promotions, product presentation
- advising retail area manager of customer profile
- recruiting, training, managing and developing stuff team
- promoting a challenging and professional environment
- managing shrinkage and stockloss
- ensuring of strict compliance on policies and procedures at all times
- instill excellence in customer services
- maintain brand values, ethics and company vision at all times
FRESH DEPARTMENT MANAGER
Kaufland Romania - Arad - January 2014 to April 2015
Responsibilities
- handling: bakery district, parking grill, self service district, assisted - service district, diary district and fruit
and vegetables district
- Managing stocks of merchandise from the store, preparing and verifying documents
daily and monthly basic accounting
- Responsible for the implementation and compliance of the store image
- Recruitment, training, motivating and evaluating sales team
- Responsible for the serving of customers in store, actively participating in the
sales process
- Manage customer relationships with local authorities, the administration of the shopping center
- Ensure optimal communication in both directions, between the store and corporate headquarters
- Maintaining the store a pleasant working environment, professional and performance-based
-Organizes, coordinates and controls the activities of staff to the needs of the department or the store, team
over 30 persons
- Implements and complies with the principles of organizational culture Kaufland;
-Apply directly subordinates to work and work systems provided by Kaufland;
- Provides the presence of all assortments of sale department or full implementation of the "listed - ordered
- placed";
- Provides exposure to the selling of goods in accordance with the rules of order;
- Coordinate the flow of goods to the premises selling and placing goods in full compliance with the principle
of FIFO and internal rules of entry;
- responsible for the storage, handling and transport of goods according to technical specifications
(temperature, light, humidity) of each item, ensure continuity of the cold chain, as appropriate;
- ensure that all provisions and HACCP procedures, as appropriate;
- Provides freight amount for promotions, continuity inventory drawn up plans for placement of graduates and
ensure proper implementation of promotional activities;

2. -Focus on results
-achieve targets and daily feedback
- customer focus
- working in concordance with KPI's
Accomplishments
- fulfilling the targets set
- implementation of company standards
- order, discipline , team satisfaction
Warehouse Manager
Ave Impex - Arad - August 2008 to January 2014
Responsibilities
-issuing invoices,
-closing daily management,
-carrying out orders,
-receiving goods,
-primary accounting,
- reports and various situations to attract new clients,
-expanding application area for collaborative maintenance of good progress of the work employees
management of all goods and merchandise from store inventory,
-reporting and fulfillment of targets required, delegates to claim the seat
Accomplishments
- maintaining required sales plan,
- coordinate of subordinate employees.
Store Manager
DM Drogerie Markt - Arad - March 2006 to January 2008
Responsibilities
-Issuing invoices,
-Daily closing management,
-Making orders,
-Receiving goods,
-Primary accounting,
-Drawing reports and solving various situations,
-Layout design firm according to the standard,
-Coordination team operate in,
-Delegates for openings new branches
-Coordinate a team by 15 people ,
-Maintaining the stock of real PC perfectly,
-customer focus
-Opening new branches in the country
-Inventory committee Chairman branches over the country
Sales Assistant
Visin - Arad - April 2004 to July 2006
Responsibilities
-Greeting customers who enter the shop.

3. -Be involved in stock control and management.
-Assisting shoppers to find the goods and products they are looking for.
-Being responsible for processing cash and card payments.
-Stocking shelves with merchandise.
-Answering queries from customers.
-Reporting discrepancies and problems to the supervisor.
-Giving advice and guidance on product selection to customers.
-Balancing cash registers with receipts.
-Dealing with customer refunds.
-Keeping the store tidy and clean, this includes hovering and mopping.
-Responsible dealing with customer complaints.
-Working within established guidelines, particularly with brands.
-Attaching price tags to merchandise on the shop floor.
-Responsible for security within the store and being on the look out for shoplifters and -fraudulent credit cards
etc.
-Receiving and storing the delivery of large amounts of stock
-Keeping up to date with special promotions and putting up displays.
EDUCATION
SD in Philology - Romanian-English language and literature
Aurel Vlaicu University - Arad
2005 to 2008
Philology
Vasile Goldis Highschool - Arad
2001 to 2005
SKILLS
-Commercial awareness ,Communication,Teamwork, Negotiation and persuasion, Problem solving,
Leadership, Perseverance and motivation, Ability to work under pressure
CERTIFICATIONS
'Steps to a successful manager'
February 2013 to February 2014
Coaching for Results
Effective Communication
The management of effective meetings
People Leadership / Management problem solving
Creativity Results
Customer Discussions
Leadership for Results
Conflict Management and handling of complaints
Time Management
Mind Mapping
Team motivation and customer loyalty
Negotiating for Results

4. public Speaking
Train The Trainers